Thank you for your review, we hope to see you again soon!

Thank you for your feedback, the resort fees are included in your final payment when you booked online all of that information is provided before you confirm and do the final process. normally when we do service its our guest choice if they want it to be done while they are in the room or not, most persons prefer to leave and we go in an clean.

Thank you for your great review

I wants to apologize for the issue with the elevators that was beyond our control and for safety only one was functional until issue resolved completely. Once the issue is brought to our attention and is the request is made for extra towels they would be given.

Thanks for the feedback; and yes we are just completing some renovations and upgrades to the property; . Grande Beach Resort always strive to improve your guest experience as we continue to commit to enhancing our property and service to make our guests' experience a great and memorable one. We hope you give us another chance soon, so we can share an even more positive experience.

Thanks for the feedback; and yes we are just completing some renovations and upgrades to the property; we apologize for any inconvenience. the beach is not privately owned by GBR, therefore we cant offer beach chairs to guest as the city has a contracted company that does that. there is a designated are to walk due to the construction that was happening and signs were placed giving directions where to go.

Thank you for your review!

Thank you for your feedback, I want to apologize for the inconveniences, we are a smoke free environment and if reported or caught they will be charged and may lead up to possible eviction.

Thank you for your review

Thanks for your review! I want to apologize for the inconveniences you experienced.

Thank you for your review. Grande Beach takes great pride in the service our hotel provides, and we're always looking for ways to improve those services. And provide outstanding guest experience and do so by continuous upgrades of our hotel facilities and services, which take us from good to best on our quest to satisfy our valued guests. i want to apologize for the inconveniences you experienced with the smoking as well, we are a smoking free environment and once reported, those persons will be charged leading up to possible eviction.

Thank you for your Review

Thank you for your feedback, we want to apologize for the inconvenience

Thank you for your review!

Thank you for your review! We hope you’ll visit us again soon.

Thanks for your Review!

Thank you for letting us know about your recent stay at our property. Grande Beach Resort always strive to improve your guest experience as we continue to commit to enhancing our property and service to make our guests' experience a great and memorable one. We hope you give us another chance soon, so we can share an even more positive experience.

Thank you for your review! We hope to see you soon so we can have a more positive experience!

Thank you for your great review, we hope to see you again soon!

Thank you for your feedback, the messages sent to our valued customers is to follow up with your stays and also to make sure you are satisfied with your stay. The messages sent prior to departure is just to inform u of check out time and if you want to extend or do the late check out it give you all the information and steps just incase you are interested. Grande beach always ensure that our guests come first, so even though the parking lot at the time may have 5 vehicles if they are not a guest at the Resort then we will take measures. I want to apologize if you felt offended by the information provided it was never in our intent, it's just to keep our guest informed.

Thanks for your review

Thanks for your review

We want to apologize for the inconvenience caused. Based on the room type you selected they are all in the middle across the elevators. Grande Beach Resort always strive to improve your guest experience as we continue to commit to enhancing our property and service to make our guests' experience a great and memorable one.

Thank you for providing us with your valuable feedback. We want to apologize for the dissatisfaction with the room. Grande Beach Resort always strive to improve your guest experience as we continue to commit to enhancing our property and service to make our guests' experience a great and memorable one. We hope you give us another chance soon, so we can share an even more positive experience.

Thanks for your review!

Thank you for the awesome review! We really appreciate the positive feedback! we will work on getting those issues resolved.

I want to apologize for the inconvenience caused.

Thank you for your review

Thank you for your great review!

Thank you for providing us with your valuable feedback. We want to apologize for the dissatisfaction with the room. Grande Beach Resort always strive to improve your guest experience as we continue to commit to enhancing our property and service to make our guests' experience a great and memorable one.

Thank you for your Feedback! We're always looking for ways to improve those services, identify opportunities. Grande Beach strive to improve your guest experience as we continue to commit to enhancing our property and service to make our guests' experience a great and memorable one.

Thank you for your feedback, we apologize for the experience and inconvenience caused

Thank you for your review, and i want to apologize for the issue you experienced. We hope you give us another chance soon, so we can share an even more positive experience.

thank you for your review

Thank you for letting us know about your recent stay at our property. Grande Beach Resort always strive to improve your guest experience as we continue to commit to enhancing our property and service to make our guests' experience a great and memorable one. We hope you give us another chance soon, so we can share an even more positive experience.

Thank you for your wonderful review!

I want to apologize for the inconvenience. Blankets are normally provided upon request. the pipes would sometimes need to be left running for a few minutes to get hot to where you want it. and if we are aware of the situation we try to fix it ASAP.

thanks foe your review

Thanks for the feedback; and yes, we are almost done with completing some renovations and upgrades to the property including the restaurant that may be open by May; 1 pool is OFS because its being maintained but the other 2 works, we apologize for any inconveniences caused. We hope to see you back soon so we can show you all the improvements.

Thank you for your review, greatly appreciated!