Dear AKEMI,thank you for your 5/5 review. We are pleased to know that you enjoyed a pleasant time at the Platzl Hotel. We hope to may count you among our guests again. Best regardsHeiko Buchta – general manager

Dear KYOKO,thank you for reviewing the Platzl Hotel. We are pleased that you have enjoyed your stay and we hope to see you again soon. Best regardsHeiko Buchta – general manager

Dear MJ, Thank you for taking the time to review your stay at the Platzl Hotel. We are more than happy to read that you enjoyed our central location as well as our breakfast buffet. We wish you a happy new year and hope to see you again in 2020. Best regards, Heiko Buchta-General Manager

Dear sir or madam, thank you for rating your stay at the Platzl Hotel. We regret that we were unable to create a wonderful experience in our hotel for you. Please note that we depend on our guests' feedback in order to keep our service level high. Hence, I would very much appreciate if you forwarded a few words about the areas that need to be improved according to your opinion. Thank you. Best regards from Munich, Heiko Buchta-General Manager

Dear Yuyu, Thank you very much that you took the time to write your feedback. I am very sorry that the room did not meet your expectations. You are welcome to contact our reception team any time if you are not satisfied with the room. They are there for you to make your stay unique and unforgettable. Moreover, I already send the maintenance to the room, to fix the issue with the shower immediately. It would be a pleasure for us if you could give us a second change in the future. Best regards Heiko Buchta-General Manager

Dear Sir or Madam, Thanks for taking time to write your review. Unfortunately, our rooms are not fitted with a kettle automatically. But we have a them available on request. Please feel free to contact our reception team any time if you need anything what is not in the room. They are happy to do their best to make your wish come true. Best regards Heiko Buchta-General Manager

Dear Sir or Madam, Thank you very much for your feedback. We appreciate your comment very much and it’s a great pleasure to see that you had a good time at the Platzl Hotel. The Oktoberfest is part of the Munich culture and it’s good to see that you visited it at your time in Munich. Best regards from Munich Heiko Buchta-General Manager

Dear HIRO, We appreciate that you took the time to write a review. To offer our guests a good overall service is very important for us and we put a high value on it. Therefore, it makes me very sad, that we were not able to show you our best. It would be a pleasure to welcome you again and to show you a better service. Best regards from Munich Heiko Buchta-General Manager

Dear Sir or Madam, Thank you very much for your review. I am very shocked about your description about our Front office team. This is not how we want to treat our guests and I will train the staff again, to make sure, that it not happened again. I hope that you can accept my honest apologies. Best regards from Munich Heiko Buchta-General Manager

Dear Yuki, Thank you very much for your feedback. As you well mentioned, our rooms are modern and equipped with up-to-date amenities that help making our guests’ stay much more enjoyable. One of this, is the presence of our suitepads in every room, which exchanged the guest folder in every room. We are sorry to read that the functionality from some items in the room was not properly explained to you upon check-in but thanks to your feedback we are now investigating internally to find ways to improve this procedure. Best regards from Munich Heiko Buchta-General Manager

Dear Sir or Madam, thank you very much for your fantastic review. We appreciate your comment very much as we put high value on our guests’ experiences. It delights us to hear that you enjoyed our central location and had a great time in Munich. We are glad to hear that you enjoyed your time with us. We take great care to make every guest feel welcome and at home here at the Platzl Hotel and it always delights us to hear when we are successful. Best regards Heiko Buchta-General Manager

Dear Tom, thank you very much for your review. We appreciate your friendly words very much and we put great importance on it. If there is anything which is not to your fullest satisfaction during your stay, you are welcome to contact our hotel reception any time. They are happy to assist you in every matter. Best regards from Munich Heiko Buchta-General Manager

Dear Kellie, thank you very much for your great feedback. We are pleased to read that you enjoyed the comfort of the hotel room as well as our location and proximity to Munich’s attractions. We hope that you enjoyed Munich and that we may welcome you back at the Platzl Hotel in the future. Best regardsHeiko Buchta – general manager

Dear Diane,Thank you for taking the time to share your feedback. We're delighted to hear that despite of the construction and deliveries, our team ensured minimal disruption to your stay. Your comfort is paramount to us, so we appreciate your understanding during this period.It's wonderful to know that you found our accommodations to your liking, particularly the comfortable bed and spacious room layout. Our guests may choose their preferred pillow from our pillow menu which comprises different sizes and firmness. Our team takes great pride in providing exceptional service, and we're thrilled to hear that you found them courteous. It's also gratifying to learn that you enjoyed our breakfast buffet, especially the live cooking station. We strive to offer a wide variety of delicious options to cater to all tastes, and your positive feedback reinforces our efforts.The central location of Platzl Hotel indeed offers convenient access to Munich's iconic attractions, such Marienplatz and Viktualienmarkt. We're glad you were able to explore the vibrant surroundings and indulge in the culinary delights offered nearby. We look forward to welcoming you back and ensuring another memorable stay.Best regardsHeiko Buchta - general manager

Dear Patrick, thank you for your positive Feedback. The Platzl Hotel is located between Viktualienmarkt, the Opera, Marienplatz and Maximilianstraße. Our strategic location in the heart of Munich is ideal to explore Munich’s sights by foot, do shopping and profit choice of restaurant and bars. We are pleased that you enjoyed our location and we hope to may welcome you again. Best regardsHeiko Buchta - general manager

Dear Ann, thank you for taking the time to review your stay at Platzl Hotel. It is a pleasure to read that you had an enjoyable experience with us including our lobby bar, central location and friendly service. We look forward to seeing you again. Best regardsHeiko Buchta – general manager

Grüß Gott Tanja, Vielen Dank, dass Sie sich die Zeit für eine Bewertung genommen haben. Ein Teil unserer Deluxe Doppelzimmer sind Richtung Innenhof gelegen. Wir freuen uns zu lesen, dass wir mit der Erfüllung Ihres Wunsches nach einem ruhigen Zimmer, Ihren Erwartungen entsprechen. Es ists stets eine besondere Freude, Lob über unsere „Platzl-Talente“ zu lesen. Gerne leiten wir ihre lobenden Worte entsprechend weiter. Ein köstliches und ausgewogenes Frühstück bietet die ideale Grundlage für einen gelungenen Start in den Tag. Wir freuen uns sehr, dass wir Sie mit unserem Frühstücksbuffet begeistert haben. Wir danken für Ihre Weiterempfehlung und hoffen Sie bald wieder begrüßen zu dürfen. Beste GrüßeHeiko Buchta - Direktor

Dear Theresa,Thank you for sharing your experience. I apologize for the less than satisfactory encounter you had with our staff member upon check-in. It is truly disappointing to hear that you did not receive the warm welcome and friendly service that we strive to provide to all our guests.Please know that this behavior is not reflective of the standards we uphold at the Platzl Hotel. We will address your feedback with the staff member in question.On a brighter note, I am delighted to hear that you encountered more positive interactions with other front desk members later in the evening. We appreciate your recognition of their efforts to make you feel welcome and valued during your stay.We hope to have the opportunity to welcome you back in the future and provide you with the exceptional service that you rightfully expect and deserve.Best regardsHeiko Buchta – general manager

Dear Jose, Thank you for reviewing your stay. We very much appreciate your recommendation to other travelers. We hope to have the pleasure of hosting you again. Best regardsHeiko Buchta – general manager

Dear Patricia,thank you for your 5/5 review! We are happy that you have enjoyed your stay at Platzl Hotel and look forward to your return. Best regardsHeiko Buchta - general manager

Dear Philip,thank you very much for your brilliant review. We are pleased to know that you profited from our central location in the heart of Munich. We believe that a delicious and balanced breakfast is the ideal start into the day. We are delighted that you thoroughly enjoyed our quality breakfast buffet. It is always a special delight to read praise regarding out team. With pleasure we will forward your comment to our team. We hope to may welcome you again!Best regardsHeiko Buchta – general manager

Grüß Gott Rainer, Vielen Dank für Ihre Bewertung mit Bestnote! Wir freuen uns sehr, dass Sie einen perfekten Aufenthalt im Platzl Hotel verbracht haben und hoffen Sie schon bald wieder bei uns begrüßen zu dürfen. Beste GrüßeHeiko Buchta - Direktor

Dear Arthur,thank you for reviewing your stay at Platzl Hotel. We are delighted to know that had an enjoyable experience in Munich and with us. We hope that you decide to return for a second time. Best regardsHeiko Buchta - general manager