Dear Valued Guest, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. Thank you very much for your rating for us on expedia.com. Unfortunately we do not understand the reason for the low rating. Kindly get back to our Director of Quality Mr. Sebastian Gerstenlauer (sebastian.gerstenlauer@kempinski.com). We hope once your travel plans will bring you back to Munich, we will be able to welcome you at the Hotel Vier Jahreszeiten Kempinski Munich. Until then, we remain with warm regards from Munich, Your Management Team

Sehr geehrter Gast KUNIHIKO,herzliche Grüße aus dem Hotel Vier Jahreszeiten Kempinski München.Vielen Dank für die Zeit, welche Sie sich extra genommen haben um Ihre Erfahrung mit uns und auf Expedia zu teilen. Es ist eine sehr schöne Rückmeldung, die uns wirklich freut und wir zu schätzen wissen.Wir hoffen, Sie bald wieder in unsrem Haus begrüßen zu dürfen und verbleiben mit den besten Grüßen aus der Maximilianstrasse.Ihr Management Team

Dear Valued Guest, thank you very much for sharing your highly appreciated feedback with us on Expedia. We are delighted to hear, that your recent stay was a pleasant one and you encountered the services Kempinski is renowned and famous for. Once again, thank you for your time and we are looking forward welcoming you back again to our hotel in the hopefully not too distant future. Yours sincerely, Lena Müller Director of Quality

Dear Valued Guest, thank you so much for your kindrating – we are all delighted to learn that you enjoyed your visit. Wishing you a great day ahead and it would be our great pleasure to welcome you back in the hopefully not too distant future. Remaining with best regards from Munich, Holger Schroth Managing Director

Dear Valued Guest, thank you very much for sharing your highly appreciated feedback with us on Expedia. We are delighted to hear, that your recent stay was an enjoyable one and that you have encountered the services Kempinski is renowned and famous for. Once again, thank you for your time and we look forward to welcoming you back in the hopefully not too distant future. Yours sincerely, Holger Schroth Managing Director

Sehr verehrter Gast, herzlichen Dank, dass Sie sich die Zeit genommen haben uns Ihre exzellente Bewertung auf Expedia mitzuteilen. Wir hoffen Sie bald wieder im Hotel Vier Jahreszeiten Kempinski München begrüßen zu dürfen und verbleiben bis dahin mit den besten Grüßen aus München, Ihr Holger Schroth Managing Director

Dear Valued Guest, thank you very much for taking the time to share your valuable feedback with us on Expedia. It is a pleasure to hear that you have enjoyed your stay with us and were able to discover Munich due to the prime location within the city. We are looking forward to welcoming you back in the hopefully not too distant future. Yours sincerely, Holger Schroth Managing Director

Dear Pengiun, Thank you so much for your stay at Hotel Vier Jahreszeiten Kempinski Munich and for sharing your highly appreciated feedback with us. We apologize for the inconveniences regarding the shower and will check this immediately. We regret that the room location did not meet your expectations. The hotel comprises 306 rooms and suites in total and we would be delighted assisting you with your upcoming reservation. I am sure we have the perfect room for you and remain at your disposal for any query you might have. With warmest regards, Axel Ludwig - Managing Director

Dear a, Thank you for your stay at Hotel Vier Jahreszeiten Kempinski Munich and for sharing your highly appreciated feedback with us. Please accept our apologies for the arrival experience and rest assured that all issues will be addressed to the respective departments. The team and I truly hope that we will be able to welcoming you back to Hotel Vier Jahreszeiten Munich soon again. With best regards, Axel Ludwig - Managing Director

Dear 素敵なホテル, Thank you very much for your recent stay at Hotel Vier Jahreszeiten Kempinski Munich and for sharing your wonderful feedback with us. We are delighted to hear that you have enjoyed your stay with us and look forward to welcoming you back in the near future to Munich. With best regards from Munich, Monika Tritz Hotel Manager

Dear DavidThank you so much for taking the time to share your experience with us.It is wonderful to hear that overall you enjoyed your stay with us and had a good time. We will share your kind words about our lavish Breakfast buffet with the entire team.Unfortunately, we were unable to meet all of your expectations and I would like to apologise for any inconvenience this may have caused you.If you are not satisfied with any product or service during your stay, please do not hesitate to contact one of our managers. Unfortunately, we were not informed and would have liked to have had the opportunity to clarify the situation on the spot.Regarding the soap, I would like to inform you that we use soap bars for sustainability reasons. They are then recycled and donated to countries such as Africa. This is one of the many points for our Earth Check Gold status certification.Please be assured that I will pass on the points you have raised to the relevant department heads for internal review.Dear David, we cannot undo your experience, but we would be delighted to welcome you back and show you the warm service we are known for.Yours sincerely from Munich, Your Management Team

Dear valued Guest Lilian, Greetings from lovely Munich. Thank you so much for your time and the effort to leave a review here with us. We are amazed to read that you enjoyed not only your stay but especially our location, our heartfelt service and the room. Please rest assured, that we will share your Feedback with the entire team. We are looking very much forward to welcoming you back and remain with best regards, your Management Team

Dear GABRIEL,Thank you for taking the time to share your recent experience with us.I am sorry to hear that you look back with disappointment and were generally not satisfied. I am very sorry for this and apologise for the inconvenience.You are always welcome to contact one of our managers already during your stay if you are not satisfied with a product or service. We would have loved to get the opportunity to rectify our mistakes on the spotUnfortunately, we cannot undo your experience, but we would be happy to welcome you back should you consider our hotel again and to convince you of our service, which you can and may expect from a Kempinski. Best regards, Your Management Team

Dear Lekun, Greetings from the Hotel Vier Jahreszeiten Kempinski Munich. Thank you very much for taking the time to share your great and valuable feedback with us on Expedia. We are very pleased to read that you enjoyed your stay. We are looking forward to welcoming you back soon and remain with the best regards from the Maximilianstrasse, Your Management Team

Dear Daniel, Warm greetings from Hotel Vier Jahreszeiten Kempinski Munich. Thank you very much for your fantastic feedback and the time it took. We are delighted to hear that you had a very pleasant stay and enjoyed our lovely hotel. We are looking very much forward to welcome you again here in Munich and remain with kind regards, Your Management Team