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ヒルトン ガーデン イン モントレーの口コミ

3 out of 5
ヒルトン ガーデン イン モントレー
1000 Aguajito Rd, Monterey, CA

口コミ

8.0

とても良い

評価 10 - 1003 件の口コミ中 411 件が非常に良い" "
評価 8 - 1003 件の口コミ中 311 件が良い" "
評価 6 - 1003 件の口コミ中 148 件が普通" "
評価 4 - 1003 件の口コミ中 87 件が不満" "
評価 2 - 1003 件の口コミ中 46 件が非常に不満" "

8.4/10

清潔度

8.4/10

スタッフとサービス

7.8/10

設備とサービス

8.0/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

6/10 (普通)

宿泊されたお客様

家族旅行
2020 年 7 月に 1 泊滞在
Marionからの返信 (投稿日 : 2020 年 7 月 20 日)
Thank you for staying with us. Can you let me know why a 6 out of 10? We appreciate your feedback .

8/10 (良い)

HM、東京

家族旅行
良かった点 : 清潔度、スタッフとサービス
施設は古いが整備されている
2019 年 8 月に 2 泊滞在
Thomasからの返信 (投稿日 : 2019 年 9 月 8 日)
Thank you for your feedback. We will take this into consideration when finalizing our renovation. Thank you.

8/10 (良い)

Katrina

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
Marionからの返信 (投稿日 : 2024 年 5 月 26 日)
Hello,Thank you for staying at the renovated Hilton Garden Inn. We are appreciative of the 4 out of 5 ranking. Looks like you all had a nice visit.

10/10 (非常に良い)

Nina

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had a great time staying at the Hilton Garden Inn Monterey. The room was clean, comfortable & had a luxurious feel. The property was beautiful & the staff was polite and helpful!
2024 年 5 月に 1 泊滞在
Hilton Garden Inn Montereyからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you very much for your review. We are glad you've had an enjoyable stay with us. We look forward to welcoming you again.

6/10 (普通)

Sagarika

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Had a good stay, but it wasn't close to anything else in Monterey (accessible without a car)
2024 年 5 月に 1 泊滞在
Hilton Garden Inn, Monterey CAからの返信 (投稿日 : 2024 年 5 月 21 日)
We Thank you for your feedback and Thank you for staying with us.

8/10 (良い)

Tatiana

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Close driving proximity to everything Monterey & Carmel. Not walking distance, but if you have a car you’ll be about a 8-10 min drive to all main attractions. This hotel is new and modern, rooms and bathrooms are nice and large. Only concern is the rooms don’t have too much lighting and parking availability can be scarce if you’re arriving late in the night. Other than that this is a great option / location for the price. ***If you’re looking to be walking distance to Carmel or the Aquarium you’ll be paying double maybe triple for your nights stay at hotels that are in walking distance to the tourists spots. If you have a car and can drive under 10 mins to every hot spot book here!!
2024 年 5 月に 1 泊滞在
Hilton Garden Inn, Monterey CAからの返信 (投稿日 : 2024 年 5 月 20 日)
We Thank you for your feedback and Thank you for staying with us.

6/10 (普通)

Ipek

2024 年 5 月に 1 泊滞在
Hilton Garden Inn, Monterey CAからの返信 (投稿日 : 2024 年 5 月 21 日)
We Thank you for your feedback and Thank you for staying with us.

8/10 (良い)

Sean

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
We stayed here for two nights. We checked in in the evening and then took the BART from the airport into San Francisco the next day and then flew out the following day. Very convenient. Shuttle to/from airport easy to use and convenient. Rooms are a little dated and showing their age but still In good/clean shape. I’m picky so that means something. Very convenient to airport and BART station.
2024 年 5 月に 1 泊滞在
Hilton Garden Inn Montereyからの返信 (投稿日 : 2024 年 5 月 16 日)
Thank you for your review. Although we are not the hotel in San Fransisco that you are sharing the review. But Hilton Garden Inn in Monterey with clean rooms and newly remodeled facilities/amenities where you have stayed. We have you've had an enjoyable stay too.

2/10 (非常に不満)

tanya

小さなお子様連れの家族旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
My girls and I were looking forward to a nice, quiet and relaxing Friday at the spa and pool. We are locals but enjoy the pools and spas around monterey area. Unfortunately this hotel needs a little work on their spa. There are very sharp edges inside that are not safe. I ended up cutting my knee and today is two weeks since it happened and hasn’t healed. When I went to the front desk and asked if they had neosporin and a bandage they directed me to the gift shop. I then let the nice man at the desk know that I injured myself in the spa and showed him. The first thing he gave me was a liability paper to sign and I then asked him for neosporin and he said they had none and he gave me a bandage and a wipe to treat it, I’d wish they cared a bit more about their guest when I’m paying nearly $400 to use their pool and spa.
2024 年 5 月に 1 泊滞在
Hilton Garden Inn, Monterey CAからの返信 (投稿日 : 2024 年 5 月 14 日)
We Thank you for your feedback, We do apologize this happened to you, We Thank you for staying with us.

8/10 (良い)

Bridgette

良かった点 : スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 3 泊滞在
Hilton Garden Inn, Monterey CAからの返信 (投稿日 : 2024 年 5 月 1 日)
We Thank you for your feedback and Thank you for staying with us.

10/10 (非常に良い)

Michelle

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Convenient location for an overnight stop in Monterey. The staff were friendly and the room was clean and comfortable. We really enjoyed the pool and hot tub, as well as the hotel bar!
2024 年 4 月に 1 泊滞在
Hilton Garden Inn, Monterey CAからの返信 (投稿日 : 2024 年 4 月 30 日)
We Thank you for your feedback and Thank you for staying with us.

4/10 (不満)

Bud

出張, カップルで旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
Property is nice. Didnt have the room i wanted ready for my 4 o clock check in due to lack of staff. Had to switch to a double bed. Then had neighbors complain about noise at 9 pm.. 10 pm is when quite times starts so i didnt think a call from the office was warrented
2024 年 4 月に 1 泊滞在
Marionからの返信 (投稿日 : 2024 年 4 月 29 日)
Thank you for taking the time to fill out the survey. I am sorry to read that you did not enjoy your stay. I appreciate your feedback and will share with the staff.

4/10 (不満)

Justine

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
Staff was horrible!!!! Very rude and grouchy. Amy and ranji we’re the most unprofessional customer service reps I ever encountered.
2024 年 4 月に 1 泊滞在
Hilton Garden Inn, Monterey CAからの返信 (投稿日 : 2024 年 4 月 29 日)
I do apologize for our agents unprofessional service, we will definately address it with them. We Thank you for your feedback and We Thank you for staying with us.

8/10 (良い)

KOMAN

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Hilton Garden Inn, Monterey CAからの返信 (投稿日 : 2024 年 4 月 29 日)
We Thank you for your feedback and Thank you for staying with us.

10/10 (非常に良い)

Bryant

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice place to stay
2024 年 4 月に 1 泊滞在
Hilton Garden Inn Montereyからの返信 (投稿日 : 2024 年 4 月 28 日)
Thank you for your review. We are delighted that you enjoyed staying with us.

10/10 (非常に良い)

Roseanna

2024 年 4 月に 1 泊滞在
Hilton Garden Inn Montereyからの返信 (投稿日 : 2024 年 5 月 16 日)
Thank you for your review. We are delighted to know that you enjoyed staying with us.

10/10 (非常に良い)

Andrea

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It’s a very clean and minimalist hotel. Stayed here with a toddler and it was very safe and in a quiet location.
2024 年 3 月に 1 泊滞在
Marionからの返信 (投稿日 : 2024 年 4 月 26 日)
Hello,We are delighted that you enjoyed your stay. We appreciate you staying with us .

10/10 (非常に良い)

Juan

2024 年 4 月に 3 泊滞在
Hilton Garden Inn Montereyからの返信 (投稿日 : 2024 年 5 月 12 日)
Thank you very much for 5 stars review. We look forward welcoming you back.

8/10 (良い)

Ever

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good place,
2024 年 4 月に 1 泊滞在
Hilton Garden Inn Montereyからの返信 (投稿日 : 2024 年 4 月 20 日)
Thank you for your review that we really valued. Looking forward to welcome you back.

8/10 (良い)

LINDA

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property itself was nice except there is no coffee shop or restaurant to sit down in until 5 so we had to go elsewhere to eat. The room was clean but lacked adequate lighting. Fumbling around in the dark after sunrise was the norm. Bring a lantern. One thing that is tough is if you are elderly you must move all bags yourself. You start at the underground parking, go to the elevator and haul your stuff to your room. For the younger generation, it's not a big deal.
2024 年 4 月に 2 泊滞在
Hilton Garden Inn, Monterey CAからの返信 (投稿日 : 2024 年 4 月 15 日)
We Thank you for your feedback and Thank you for staying with us.

10/10 (非常に良い)

Courtney

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The beds were comfy. The pool and sitting options around the pool area were excellent. The hotel was clean, everything was nice. I am irritated by the fact that they charge $19 for parking. It’s not in a major city and even in SF we got free parking. The parking added 60 dollars to our bill.
2024 年 4 月に 3 泊滞在
Hilton Garden Inn, Monterey CAからの返信 (投稿日 : 2024 年 4 月 14 日)
We Thank you for your feedback and Thank you for staying with us.

10/10 (非常に良い)

Andrew

2024 年 4 月に 1 泊滞在
Hilton Garden Inn, Monterey CAからの返信 (投稿日 : 2024 年 5 月 1 日)
We Thank you for your feedback and Thank you for staying with us.

10/10 (非常に良い)

Ruttanatip、Fitchburg

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great staff and well kept facility. Easy to get to from the airport
2024 年 4 月に 1 泊滞在
Hilton Garden Inn, Monterey CAからの返信 (投稿日 : 2024 年 4 月 10 日)
We Thank you for your feedback and Thank you for staying with us.

8/10 (良い)

Miguel

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Clean rooms, and the amenities included was good. However the shower didn’t have enough pressure.
2024 年 4 月に 1 泊滞在
Marionからの返信 (投稿日 : 2024 年 4 月 8 日)
Thank you staying with us. We appreciate the nice comments about the clean rooms and amenities. We will review the room that you were in and check the pressure.

8/10 (良い)

Michael

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Room was reliably clean and comfortable
2024 年 4 月に 1 泊滞在
Hilton Garden Inn Montereyからの返信 (投稿日 : 2024 年 4 月 8 日)
Thank you very much for your review. We look forward to welcoming you again.

10/10 (非常に良い)

Kshama

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff there is amazing, the housekeeping, the waiters at the restaurant, the checkin staff, everyone was kind, respectful and seemed to love doing their job. Will definitely stay here again
2024 年 4 月に 4 泊滞在
Hilton Garden Inn Montereyからの返信 (投稿日 : 2024 年 4 月 7 日)
Thank you very much for your recent stay and taking your valuable time to share your experience. We really appreciated. We look forward welcoming you again.

10/10 (非常に良い)

Marysol

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel was amazing. Staff and facilities were far above expectations. Will stay again soon!
2024 年 4 月に 2 泊滞在
Hilton Garden Inn Montereyからの返信 (投稿日 : 2024 年 4 月 7 日)
Thank you very much for your recent stay and taking your valuable time to share your experience. We really appreciated.

4/10 (不満)

Youngsuk

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Guestroom is clean but smell something toxic chemical so I can’t sleep well.
2024 年 4 月に 1 泊滞在
Hilton Garden Inn Montereyからの返信 (投稿日 : 2024 年 4 月 7 日)
Thank you very much for your recent stay. We are happy to know you've enjoyed the clean room but sorry to hear you did not have a good night sleep due to a chemical smell. We are using safe and certified chemicals and will need to look further into.

2/10 (非常に不満)

Daysi

小さなお子様連れの家族旅行
気になった点 : スタッフとサービス、設備とサービス
NOT WORTH IT. After driving over three hours with children, I get checked in to only find out our room does not have a working bathroom. They then proceed to move us down a floor into a similar room but this one is right off a nosey busy roadway. So as I decide to settle since I booked through a third party and could not receive refund, I notice our shower is making some annoying squeaky noise. Apparently it was coming from our drain so I assume this has something to do with the plumbing. On the restaurant note, Calla is their restaurant lounge which states is open until 10 on Friday. After being seated our server asked if we were ready to order to which I said not yet. He then hastily states well the kitchen is closing soon. Mind you, it is barely approaching 8:30. This location really tainted part of our trip. No room service or anything I find accommodating when traveling with children. Our room had outside access from their main lobby. LOOK ELSEWHERE.
Marionからの返信 (投稿日 : 2024 年 4 月 8 日)
Ms. Daysi. I appreciate you taking the time to provide your feedback and express the areas that we have opportunities during your stay. On your departure our Front Office Supervisor had reached out to you to Make It Right. We did not charge you for the night. We value you as a guest. Thank you for staying with us.

6/10 (普通)

Grace

2024 年 3 月に 2 泊滞在
Hilton Garden Inn Montereyからの返信 (投稿日 : 2024 年 4 月 25 日)
Thank you for your time sharing the stay experience, we see that you did not have an enjoyable stay. If you provide insight as that would be appreciated so we would look into the matter. We appreciate you staying with us but we do apologize that it was not an enjoyable stay.

10/10 (非常に良い)

Maggie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
All was great
2024 年 4 月に 1 泊滞在
Hilton Garden Inn Montereyからの返信 (投稿日 : 2024 年 4 月 5 日)
Thank you very much for your recent stay with us and giving us 5 stars review. Looking forward to welcome you back in a foreseeable future.

10/10 (非常に良い)

GEORGE

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Upgraded.
2024 年 3 月に 2 泊滞在
Hilton Garden Inn, Monterey CAからの返信 (投稿日 : 2024 年 4 月 3 日)
Thank you for your feedback and Thank you for staying with us.

8/10 (良い)

Candice

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Hilton Garden Inn, Monterey CAからの返信 (投稿日 : 2024 年 4 月 4 日)
We Thank you for your feedback and Thank you for staying with us.

8/10 (良い)

Citlalli

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在
Hilton Garden Inn, Monterey CAからの返信 (投稿日 : 2024 年 4 月 3 日)
We Thank you for your feedback and Thank you for staying with us.

8/10 (良い)

Yasmin

カップルで旅行
良かった点 : 設備とサービス
There was just a lot of people checking in. I’m assuming this is because everyone has to check in by 4pm
2024 年 3 月に 1 泊滞在
Marionからの返信 (投稿日 : 2024 年 4 月 1 日)
Thank you for taking the time to fill out. We do appreciate your feedback. Check in time is 4:00PM and guests do like to come at 4PM so they can enjoy their time in Monterey. We hope you enjoyed your stay with us.

8/10 (良い)

Aaron

小さなお子様連れの家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
The rooms were very clean and spacious. Staff was accommodating. There was a billing discrepancy and the staff at the hotel was unable to explain the bill and get it straightened out. Expedia worked with the hotel to correct it.
2024 年 3 月に 1 泊滞在
Hilton Garden Inn Montereyからの返信 (投稿日 : 2024 年 3 月 30 日)
Thank you very much for taking time sharing your experience with us. We are happy that you've had an enjoyable stay. Looking forward welcoming you back in a foreseeable future.

10/10 (非常に良い)

Christian

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在
Hilton Garden Inn Montereyからの返信 (投稿日 : 2024 年 3 月 31 日)
Thank you very much for your review. Looking forward to welcome you back.

10/10 (非常に良い)

Eduardo

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Place is very well kept, clean rooms, comfortable.
2024 年 3 月に 1 泊滞在
Hilton Garden Inn, Monterey CAからの返信 (投稿日 : 2024 年 3 月 26 日)
We Thank you for your feedback and Thank you for staying with us.

8/10 (良い)

Brenda

良かった点 : 清潔度、スタッフとサービス
2024 年 3 月に 1 泊滞在
Marionからの返信 (投稿日 : 2024 年 3 月 26 日)
I certainly appreciate you rating us a 4/5. We are delighted you enjoyed your stay at the newly renovated Hilton Garden In - Monterey. Thank you for staying with us and enjoy your upcoming weekend.

6/10 (普通)

DIANE

良かった点 : 清潔度、スタッフとサービス
2024 年 3 月に 1 泊滞在
Hilton Garden Inn, Monterey CAからの返信 (投稿日 : 2024 年 3 月 25 日)
We Thank you for your feedback and we Thank you for staying with us.

10/10 (非常に良い)

Ian

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location, quiet, clean, helpful staff
2024 年 3 月に 1 泊滞在
Marionからの返信 (投稿日 : 2024 年 3 月 11 日)
Thank you for the fantastic rating of 5. We are glad you enjoyed your stay at our renovated Hilton Garden Inn. We appreciate you staying here and the review.

8/10 (良い)

Hao

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Hilton Garden Inn, Monterey CAからの返信 (投稿日 : 2024 年 3 月 12 日)
We Thank you for your feedback and Thank you for staying with us.

10/10 (非常に良い)

Jeff

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Marionからの返信 (投稿日 : 2024 年 3 月 4 日)
Thank you for taking the time to respond. We are delighted that you enjoyed your stay with us at the renovated Hilton Garden Inn. We appreciate the survey 5 out of 5.

10/10 (非常に良い)

Temo、Chula Vista

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great
2024 年 2 月に 1 泊滞在
Marionからの返信 (投稿日 : 2024 年 2 月 28 日)
Thank you for your review. We are delighted that you had an enjoyable stay.We appreciate your business.

10/10 (非常に良い)

Amy

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was friendly, property was nice, shower head was less than great.
2024 年 2 月に 1 泊滞在
Hilton Garden Inn, Monterey CAからの返信 (投稿日 : 2024 年 2 月 26 日)
We Thank you for your feedback and Thank you for staying with us.

6/10 (普通)

Katy

良かった点 : 清潔度、スタッフとサービス
Generally ok but the internet was down for most of the time we were there which was quite inconvenient as it was a work trip.
2024 年 2 月に 2 泊滞在
Hilton Garden Inn, Monterey CAからの返信 (投稿日 : 2024 年 2 月 26 日)
We apologize for the inconvenience, Thank you for your feedback and Thank you for staying with us.

10/10 (非常に良い)

MARCELINA

カップルで旅行
良かった点 : 施設のコンディションと設備
Everything was really well. A little surprised you have to pay for parking.
2024 年 2 月に 1 泊滞在
Hilton Garden Inn, Monterey CAからの返信 (投稿日 : 2024 年 2 月 19 日)
Thank you for your feedback. Yes we do charge for parking here at our hotel and we Thank you for staying with us.,

8/10 (良い)

Martha

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It looks like it is undergoing construction at this time.
2024 年 2 月に 1 泊滞在
Marionからの返信 (投稿日 : 2024 年 2 月 16 日)
Hello - Can you clarify you comment about going under construction The hotel was just renovated and looks like you had a pleasant stay. We appreciate you staying with us.

8/10 (良い)

steven jonathan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
clean
2024 年 2 月に 1 泊滞在
Marionからの返信 (投稿日 : 2024 年 2 月 16 日)
We certainly appreciate you taking the time to review us and give us a 4/5. We wanted to thank you for staying with us at the renovated Hilton Garden Inn. We do appreciate you.

8/10 (良い)

Louis

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
could use better lighting like brighter lights or more lights...it was hard to see once the night came....water pressure could be better and shower head. other than that it was good.
2024 年 2 月に 2 泊滞在
Marionからの返信 (投稿日 : 2024 年 2 月 14 日)
Hello,I certainly appreciate your feedback about the lights which the hotel is addressing. We are glad you enjoyed your stay and appreciate you staying at the renovated Hilton Garden Inn.