Great friendly staff. Property well maintained throughout. Modern decor in room.
Jonathan
2024 年 5 月に 2 泊滞在
8/10 (良い)
Courtney
2024 年 5 月 27 日
Perfectly serviceable motel, I only needed a place to sleep for the weekend and this fit the bill just fine. Small space with minimal frills, the furnishings could use some love, but the bed was fine the location easy to find and the parking adequate.
If a motel in this area is what you need, I’d confidently recommend!
Courtney
2024 年 3 月に 2 泊滞在
6/10 (普通)
Sara
カップルで旅行
2024 年 5 月 27 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス
The staff at the front desk was extremely unfriendly and unhelpful. The rooms were dirty, we spilled some water on the floor then wiped it up and the paper towel was completely black....
The hotel is over the airport flight path so expect alot of noise.
Not much going on in the area compared to other areas of Monterey. I'd recommend staying at another motel
Sara
2024 年 5 月に 3 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Sara,I'm genuinely sorry to hear about your disappointing experience at our hotel. It's disheartening to know that you found our staff unfriendly and unhelpful, and that the cleanliness of the rooms didn't meet your expectations. We strive to maintain high standards of cleanliness, and it's clear we fell short in this instance. I understand that noise disturbances from the airport flight path can be disruptive, and I apologize for any inconvenience this caused during your stay. Additionally, I regret that our location didn't offer the vibrant atmosphere you were hoping for. Your feedback is invaluable to us, and we'll use it to address these issues and make necessary improvements. Should you consider giving us another chance in the future, we'll do our utmost to ensure a much more pleasant experience for you. Thank you for sharing your concerns with us.
10/10 (非常に良い)
Desiree
2024 年 5 月 26 日
Nice motel
Desiree
2024 年 5 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 5 月 26 日)
Dear Guest,Thank you for staying with us we appreciate your feedback.
10/10 (非常に良い)
Elisa
家族旅行
2024 年 5 月 23 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Very convenient to restaurants, quiet clean, friendly staff we will book again thank you
Elisa
2024 年 5 月に 2 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Elisa,Thank you so much for your wonderful review! We are delighted to hear that you found our location convenient, our environment quiet and clean, and our staff friendly.We are thrilled to know that you plan to book with us again. Your kind words mean a lot to us and we truly appreciate your feedback.We look forward to welcoming you back to El Castell Motel soon!
8/10 (良い)
Michela
家族旅行
2024 年 5 月 22 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Motel pulito confortevole senza troppe pretese, ci tornerei.
Michela
2024 年 5 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Michela,Thank you for taking the time to leave us a review. We are pleased to hear that you found our motel clean and comfortable. Your feedback is valuable to us, and we are glad to know that you would consider returning.We look forward to welcoming you back to El Castell Motel in the future.
10/10 (非常に良い)
Arie
2024 年 5 月 22 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Arie
2024 年 5 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Arie,Thank you so much for your perfect rating! We are thrilled to hear that you had such a positive experience with us. Your feedback is greatly appreciated and motivates our team to continue providing exceptional service.We look forward to welcoming you back to El Castell Motel in the future _
10/10 (非常に良い)
john
2024 年 5 月 21 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nothing fancy but clean, quick check-in, safe parking, updated, comfortable bed, and good wifi. No complaints.
john
2024 年 5 月に 2 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear John,Thank you so much for your kind words and excellent feedback! We're truly grateful for your appreciation of our efforts to maintain cleanliness, efficiency, and comfort. Your satisfaction means the world to us, and we're delighted to hear that you had a pleasant experience during your stay. We're here to ensure every guest feels safe, comfortable, and well-cared for. Looking forward to welcoming you back in the future!
6/10 (普通)
Paul
カップルで旅行
2024 年 5 月 20 日
気になった点 : スタッフとサービス、設備とサービス
While the room wasn't dirty, the furnishings were only ok. The bed was old boxsprings, which were very squeaky and room had no sound proofing. Traffic noise was very apparent and the hotel was near the flight path of the local airport. Check in was minimal but the staff was not very welcoming.
Wouldn't recommend staying here unless no other options were available.
Paul
2024 年 5 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Paul,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay.We are truly sorry that the furnishings and bed did not meet your expectations and that the noise levels impacted your comfort. As Monterey is a small city with an airport, many locations are near the flight path, which can occasionally contribute to noise. However, we understand how important a peaceful stay is and are continuously working to improve our soundproofing measures.We also regret that our staff did not provide the welcoming experience you deserved at check-in. Your comments will be shared with our team to ensure we make the necessary improvements in our service.Your satisfaction is important to us, and we hope you will consider giving us another opportunity to provide you with a better experience in the future. Please feel free to reach out to us directly if you decide to stay with us again, and we will do our utmost to make your next stay more comfortable.
10/10 (非常に良い)
Kerby、Seaside
2024 年 5 月 20 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great as always!!
Kerby
2024 年 5 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Kerby,Thank you so much for your wonderful review! We are delighted to hear that you had a great stay with us once again.Your continued support and kind words mean the world to us. We look forward to welcoming you back and providing you with another exceptional experience in the future.
10/10 (非常に良い)
Thomas
家族旅行
2024 年 5 月 19 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
3 queen beds was super nice
Thomas
2024 年 5 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Thomas,Thank you so much for your fantastic review! We're delighted to hear that you enjoyed the comfort of our room with three queen beds. It's wonderful to know it added to the enjoyment of your stay.We appreciate your kind words and look forward to welcoming you back for another great visit.
10/10 (非常に良い)
Cheryl
家族旅行
2024 年 5 月 18 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Easy access to all attractions, room completely updated in a quality manner, refridge, freezer , microwave, wood plantation shutters, crown molding, indoor pool very clean room.
Cheryl
2024 年 5 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 5 月 19 日)
Dear Cheryl,Thank you so much for your wonderful 5/5 review! We're thrilled to hear that you enjoyed your stay and appreciated our updated rooms and convenient amenities. It's great to know that our location made it easy for you to access all the attractions you wanted to visit.Your satisfaction is our top priority, and we look forward to welcoming you back on your next visit!
6/10 (普通)
Richard
2024 年 5 月 16 日
良かった点 : 清潔度
The hotel isn't bad, seems newly renovated. The adult book store next to it gives a bad vibe.
Richard
2024 年 5 月に 2 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Guest,Thank you for staying with us, we appreciate your feedback.
6/10 (普通)
James
2024 年 5 月 15 日
We had a great time it was nice
James
2024 年 5 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear James,Thank you for your review. We're glad to hear that you had a great time and found your stay nice. We strive to provide a pleasant experience for all our guests, and we appreciate your feedback. If there's anything specific we can do to make your next stay even better, please let us know. We hope to welcome you back soon!
10/10 (非常に良い)
Yuliya
2024 年 5 月 14 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Yuliya
2024 年 5 月に 2 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Yuliya,Thank you for your 5/5 review! We're delighted to hear you had a great experience with us. We look forward to welcoming you back soon!
6/10 (普通)
Elizabeth
ペット同伴の旅行, カップルで旅行
2024 年 5 月 13 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
It was a nice night stay, besides the bed was uncomfortable and i wasn't informed about the deposit fee when i checked in.
Elizabeth
2024 年 5 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Elizabeth,We're glad you had a nice stay overall! We're sorry to hear about the discomfort with the bed. If we had been notified during your stay, we would have happily moved you to a different room. Regarding the deposit fee, we apologize for any confusion. Rest assured, it's standard for all our reservations, as clearly indicated on the confirmation email receipt upon booking your room. We appreciate your feedback and hope to welcome you back soon for an even better experience!
10/10 (非常に良い)
steve
カップルで旅行
2024 年 5 月 12 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great little motel in montery. Staff is very friendly and accommodating
steve
2024 年 5 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 5 月 12 日)
Dear Steve,Delighted to hear you had such a positive experience! Friendly staff can make all the difference. Thanks for sharing your feedback
8/10 (良い)
Joel
小さなお子様連れの家族旅行
2024 年 5 月 11 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fast Check-in
Joel
2024 年 5 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 5 月 11 日)
Dear Joel,Thank you for your feedback! We're glad to hear you found our check-in process fast. If there's anything specific you think we could improve to make your experience even better, feel free to let us know. We appreciate your support!
8/10 (良い)
Carol
家族旅行
2024 年 5 月 10 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The room is spacious. There are three beds in the room good for four of us.The beds are very comfortable. However, the sound proof is not good.
Carol
2024 年 5 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Guest,Thank you for your detailed feedback! We're delighted to hear that you found our room spacious and our beds comfortable for your group. Your comfort is our priority, and we're glad we could meet your expectations in that regard. We apologize for any inconvenience caused by the soundproofing not meeting your expectations.
10/10 (非常に良い)
gary
2024 年 5 月 9 日
良かった点 : 施設のコンディションと設備
Quiet —sweet — updated
gary
2024 年 5 月に 3 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Guest,Thank you for staying with us, we appreciate your feedback.
10/10 (非常に良い)
Gabriela
カップルで旅行
2024 年 5 月 7 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Clean, affordable. Toiletries.
they even have a Keurig coffee machine in each room equipped with coffee pods.
We love our stay here.
Gabriela
2024 年 5 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Gabriela,Thank you so much for your glowing review! We're delighted to hear that you enjoyed your stay with us and found our amenities, cleanliness, and affordability to your satisfaction. We aim to provide a comfortable and convenient experience for all our guests, and we're thrilled that you appreciated the added touches like the Keurig coffee machine.We look forward to welcoming you back on your next visit!
2/10 (非常に不満)
Kevin
2024 年 5 月 6 日
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Kevin
2024 年 5 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Kevin,We appreciate your feedback and will take it into consideration as we strive to improve our service. If you have any specific concerns or suggestions, feel free to reach out to us directly. We're here to assist you.
6/10 (普通)
Drew
家族旅行
2024 年 5 月 6 日
良かった点 : 清潔度
気になった点 : 設備とサービス
Nothing wrong with it, basic but clean, local area not much to offer, but as affordable accomodation with easy access to Monterey its fine
Drew
2024 年 5 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Drew,"Thanks for sharing your thoughts! It sounds like the accommodation served its purpose as a clean and affordable option with convenient access to Monterey. Your feedback on the local area adds helpful context for future guests. We appreciate your insights!"
10/10 (非常に良い)
Darling
小さなお子様連れの家族旅行
2024 年 5 月 6 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Love the family room. Alot of space for a family of 6.
Darling
2024 年 5 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Darling,Thank you for your fantastic review! We're thrilled to hear that you and your family enjoyed the spaciousness of our family room. Providing ample space for families to relax and unwind is always our goal. We hope to welcome you all back again soon!
10/10 (非常に良い)
Shalini
家族旅行
2024 年 5 月 2 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great experience staying at this motel.
Shalini
2024 年 4 月に 3 泊滞在
10/10 (非常に良い)
kathleen
2024 年 5 月 1 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Exterior was not very clean, but the inside was
kathleen
2024 年 4 月に 2 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Kathleen,We appreciate your feedback! We're glad to hear that you found the interior of our hotel to your liking. We apologize for any inconvenience caused by the cleanliness of the exterior. Rest assured, we'll address this matter promptly to ensure a pleasant experience for all our guests. Thank you for choosing to stay with us, and we hope to welcome you back in the future!
10/10 (非常に良い)
Nicole
家族旅行
2024 年 4 月 29 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
decent rooms and grounds
Nicole
2024 年 4 月に 2 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Guest,Thank you for staying with us, we appreciate your feedback.
6/10 (普通)
Kathryn
カップルで旅行, 小さなお子様連れの家族旅行
2024 年 4 月 29 日
Not very much parking. Rooms were small. Front desk staff not super friendly. Fine for what we needed at the time probably wouldn’t stay again.
Kathryn
2024 年 3 月に 2 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Kathryn,We're sorry to hear about your experience with the parking situation during your stay. It's important to us that all our guests have convenient access to parking. However, we do want to clarify that we actually have more than 54 parking spots available for our guests. Additionally, considering your stay was back in March when we typically experience lower occupancy, it's unusual for us to run out of parking spaces. We're sorry to hear that the room size didn't meet your expectations and that you found our front desk staff less friendly than anticipated. Your feedback is valuable to us, and we will use it to improve our services. We hope you'll consider giving us another chance in the future. Thank you for sharing your thoughts with us.
10/10 (非常に良い)
Shellee
2024 年 4 月 29 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A great value for travelers who simply need a clean and convenient place to sleep. Friendly greeting at front desk.
Shellee
2024 年 4 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Guest,Thank you for staying with us, we appreciate your feedback.
10/10 (非常に良い)
Amir
2024 年 4 月 29 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good hotel
Amir
2024 年 4 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Guest,Thank you for staying with us, We appreciate your feedback.
8/10 (良い)
Christopher
2024 年 4 月 29 日
Christopher
2024 年 4 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
8/10 (良い)
Irene
カップルで旅行
2024 年 4 月 29 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The room had everything I needed. The place was clean and close to everything without the high price of the downtown hotels.
Irene
2024 年 4 月に 2 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Irene,We're glad to hear that you found our accommodations satisfactory and that our location suited your needs. Providing a clean and comfortable environment for our guests is always our top priority. We strive to offer a convenient location without the high price tag often associated with downtown hotels. Your feedback is greatly appreciated, and we hope to have the opportunity to welcome you back in the future _
8/10 (良い)
Bruce
カップルで旅行
2024 年 4 月 27 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Friendly..... convenient location .... very clean & neat .... easy parking .... good price.... bp
Room was a little small ..... needed a second chair ,,,,bp
Bruce
2024 年 4 月に 2 泊滞在
customer care teamからの返信 (投稿日 : 2024 年 4 月 27 日)
Dear Guest,Thank you for staying with us, we appreciate your feedback.
10/10 (非常に良い)
Maria
カップルで旅行, 家族旅行
2024 年 4 月 27 日
良かった点 : 清潔度、スタッフとサービス
When we saw the hotel from the street, it looked run down and old. We were pleasantly surprised at the big, clean room that we stayed in, though. Our room had everything we needed and our stay in the hotel was pleasant and comfortable. We will definitely stay there again!
Maria
2024 年 4 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 4 月 27 日)
Dear Maria,Thank you for your wonderful review! We're thrilled to hear that despite the initial appearance from the street, you were pleasantly surprised by the spacious and clean room you stayed in. Providing a comfortable and enjoyable experience for our guests is our top priority, and we're delighted that we succeeded in making your stay pleasant. We look forward to welcoming you back again in the future! If you need anything during your next visit, please don't hesitate to let us know _
10/10 (非常に良い)
Jon
2024 年 4 月 27 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Clean and nice rooms. Huge value for the price
Jon
2024 年 4 月に 5 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 4 月 27 日)
Dear Jo,Thank you for your fantastic review! We're thrilled to hear that you found our rooms clean and nice, and that you felt you received great value for the price. Providing excellent value and comfortable accommodations for our guests is our priority, and we're delighted that we could meet your expectations. If you have any further feedback or if there's anything else we can do to make your next stay even better, please let us know. We look forward to welcoming you back again soon!
10/10 (非常に良い)
Forrest
2024 年 4 月 26 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This was the first time I've stay at this Motel and I have to say it will be coming back. My room was clean, comfortable, safe and quiet, all the requirements for a great nights sleep. The girl at the front desk was really nice and hospitable. They made my room every night, which a lot of motels stopped doing. The indoor pool was really nice too. I totally recommend staying at this motel.
Forrest
2024 年 4 月に 2 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 4 月 27 日)
Dear Forrest,Thank you so much for your glowing review! We're thrilled to hear that your first stay with us exceeded your expectations and that you enjoyed your clean, comfortable, and quiet room. Providing a safe and welcoming environment for our guests is our top priority, and we're delighted to hear that you felt well taken care of during your stay. We'll be sure to pass along your kind words to our front desk team. It's great to know that you appreciated our housekeeping service and enjoyed our indoor pool as well. We can't wait to welcome you back for another fantastic stay in the future!
10/10 (非常に良い)
Tyler
2024 年 4 月 26 日
Tyler
2024 年 4 月に 2 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Tyler,Thank you for the 5/5 rating! We're thrilled you enjoyed your stay. We look forward to welcoming you back soon!
10/10 (非常に良い)
Jamie
家族旅行
2024 年 4 月 24 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great staff!
Jamie
2024 年 3 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Jamie,Thank you for your glowing review! We're thrilled to hear that you had a great experience with our staff. Your kind words mean a lot to us, and we're delighted that our team was able to contribute to making your stay enjoyable. We appreciate your feedback and hope to have the pleasure of welcoming you back again soon!
10/10 (非常に良い)
Debra
2024 年 4 月 24 日
Clean, spacious, great location and very nice staff
Debra
2024 年 4 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Debra,Thank you for your fantastic review! We're delighted to hear that you found our accommodations clean and spacious, enjoyed our convenient location, and encountered very nice staff during your stay. Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. We appreciate your feedback and hope to have the pleasure of welcoming you back again soon!
8/10 (良い)
Lutgard
家族旅行
2024 年 4 月 22 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Has a wonderful stay. Was close to the ocean, shopping and many nearby restaurants. Staff was cordial and friendly. Housekeeping was around when we needed more towels and offered if we needed more coffee, etc.
All in all , was satisfied and will be coming back! Thank you!
Lutgard
2024 年 4 月に 2 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Lutgard,Thank you for sharing your experience! We're delighted to hear that you had a wonderful stay with us and that you enjoyed our convenient location near the ocean, shopping, and restaurants. It's great to know that our staff provided friendly and helpful service, and we're glad that our housekeeping team was attentive to your needs. We look forward to welcoming you back on your next visit! If there's anything we can do to make your next stay even more enjoyable, please let us know. Thank you for choosing us!
6/10 (普通)
Tracy
家族旅行
2024 年 4 月 20 日
良かった点 : スタッフとサービス
Feeling overpriced for the tiny room we get in a strange corner of the parking lot. Some unknown hair in the bathroom floor and stained towel.
Tracy
2024 年 4 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 4 月 20 日)
Dear Tracy,We appreciate your feedback and apologize for the issues you experienced during your stay. Our goal is to provide comfortable accommodations, and we're sorry to hear that your room did not meet your expectations. Had we been notified of these issues during your stay, we would have promptly addressed them, whether by moving you to a more suitable room or taking care of the cleanliness concerns. Please accept our apologies for any inconvenience caused, and we hope to have the opportunity to better serve you in the future. If you have any further feedback or concerns, please don't hesitate to reach out.
6/10 (普通)
Leticia
カップルで旅行
2024 年 4 月 20 日
良かった点 : 清潔度
Basic motel if that is all you need. Location is not the best, but very close to the fair grounds if you are attending an event. It was clean and comfortable but noisy, so if you are a light sleeper, this may not be your place unless you use earplugs, which I did.
Leticia
2024 年 4 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 4 月 20 日)
Dear Leticia,Thank you for your review and for choosing our motel for your stay. We're glad to hear that you found our accommodations clean and comfortable. However, we apologize for any inconvenience caused by the noise during your stay. As we are located in a small city with an airport nearby, noise can occasionally be a factor. We appreciate your understanding and suggestion regarding earplugs for light sleepers. If you have any further feedback or concerns, please don't hesitate to reach out.We hope to have the opportunity to welcome you back in the future.
8/10 (良い)
Renae
家族旅行
2024 年 4 月 17 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Nice walk to the ocean. Feels safe, clean and comfortable.
Renae
2024 年 4 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 4 月 17 日)
Dear Renae,Thank you for your review! We're delighted to hear that you enjoyed your walk to the ocean and felt safe, clean, and comfortable throughout your stay. If there's anything else we can do to enhance your experience next time, please don't hesitate to reach out. We look forward to welcoming you back soon!
6/10 (普通)
Richard
小さなお子様連れの家族旅行
2024 年 4 月 16 日
良かった点 : 清潔度
It was ok….
Richard
2024 年 4 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 4 月 17 日)
Dear Richard,Thanks for sharing your thoughts! It's always helpful to hear different perspectives. If there's anything specific you think could be improved upon, feel free to let us know. Your feedback is valuable in helping us strive for excellence.
8/10 (良い)
Megan
2024 年 4 月 16 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Megan
2024 年 2 月に 4 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 4 月 17 日)
Dear Megan,Thank you for your review! We appreciate your feedback and hope to have the opportunity to welcome you back in the future.
10/10 (非常に良い)
Lisa
2024 年 4 月 14 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
clean, simple rooms. comfortable bed
Lisa
2024 年 4 月に 2 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Lisa,Thank you for your fantastic review! We're thrilled to hear that you had a wonderful experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we were able to exceed your expectations. If you do decide to return, please don't hesitate to reach out to us directly so we can ensure your next stay with us is even more memorable. We can't wait to welcome you back!
10/10 (非常に良い)
James Kevin
カップルで旅行
2024 年 4 月 14 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fixed up real nice. They did a quality job on the remodel. Super Fast check in. Pool looked nice although we didn’t use it.
James Kevin
2024 年 4 月に 2 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 4 月 14 日)
Dear Guest,\Thank you so much for your glowing review! We're thrilled to hear that you found our remodel to be of high quality and that you appreciated our efficient check-in process. Even though you didn't get a chance to take a dip in the pool, we're delighted that it caught your eye. We hope to have the pleasure of welcoming you back again soon, and perhaps next time, you can enjoy all the amenities we have to offer!
10/10 (非常に良い)
Daniel
小さなお子様連れの家族旅行
2024 年 4 月 14 日
良かった点 : 設備とサービス
Great stay. Staff was very welcoming and room was nice and clean. I do recommend this option for budget minded families for a Monterey vacations.
Daniel
2024 年 4 月に 2 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 4 月 14 日)
Dear Guest,Thank you for staying with us, we appreciate your feedback.
10/10 (非常に良い)
LYNDA
2024 年 4 月 14 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I stayed here because I was moving and I needed to be close to my apartment and this was a great place
LYNDA
2024 年 4 月に 1 泊滞在
customer care teamからの返信 (投稿日 : 2024 年 4 月 14 日)
Dear Guest,Thank you for choosing El castell motel, we appreciate your feedback.