Dear Masahiro,
Thank you for writing this lovely review about your STRAF hotel&bar
We are very glad that you enjoyed the atmosphere of our hotel. We will share your beautiful words with all the Staff; they will be thrilled to hear that. Needless to say that we are looking forward to welcoming you again to your new Milanese home in Milano!
Best Regards,
paolo foletti
guest experience
Dear TATSUKI ,
We thank you for sharing on hotels.com. your beautiful review regarding your recent stay with us!
It's such a pleasure to receive a positive feedback like yours. We are glad you had an amazing Experience with STRAF and that we met your expectations, please be assured that your notes will be shared with all the Team.
We hope to welcome you back soon in your new home in Milan!
Best regards,
paolo foletti
guest experience
Dear Guest,
I am delighted you enjoyed your most recent visit to the STRAF hotel&bar and thank you for your warm words of praise.
We are thrilled you consider us amongst your favourite destinations for leisure and hope to have the pleasure of welcoming you back to the STRAF hotel
&bar the not too distant future.
Best Regards
Manuel Lavatura
Room Division Manager
8/10 (良い)
Masayo
2019 年 7 月 11 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Masayo
2019 年 7 月に 1 泊滞在
Fabioからの返信 (投稿日 : 2019 年 7 月 14 日)
Dear Masayo, thank you for your precious time spent for your review! We are happy for your good feedback! We wish you a really nice Sunday!
Dear Guest,
I would like to take the opportunity to thank you for choosing the STRAF hotel&bar for your stay in Milano. I really appreciate you taking the time to share your experience.
I am so sorry to read that you were disappointed by the shower and the wifi in your room. I can perfectly understand your comments and be assured that I have taken them very seriously.
Please allow me to extend my most sincere apologies with regard to your experience, and I truly regret this has caused a bad impression of the hotel.
Should you be willing to give us a second chance to welcome you back to the STRAF hotel&bar, and to make you experience a memorable moment with us, I would truly appreciate to look personally after it.
Best Regards
Manuel Lavatura
Room Division Manager
4/10 (不満)
宿泊されたお客様
2019 年 3 月 24 日
宿泊されたお客様
2019 年 3 月に 2 泊滞在
paoloからの返信 (投稿日 : 2019 年 4 月 2 日)
Hi Anonymous ,
thank you so much for your lovely feedback,
We do hope you'll be back again for another great stay and very much look forward to seeing you again at that time.
paolo Foletti
guest experience
10/10 (非常に良い)
宿泊されたお客様
2019 年 2 月 5 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
宿泊されたお客様
2019 年 2 月に 2 泊滞在
paoloからの返信 (投稿日 : 2019 年 4 月 2 日)
Hi Anonymous ,
thank you so much for your lovely feedback,
We do hope you'll be back again for another great stay and very much look forward to seeing you again at that time.
paolo Foletti
guest experience
Dear Mr/Mrs It was a big pleasure welcoming you to the STRAF hotel&bar during your recent visit in Milano and we thank you very much for taking the time to share your impressions regarding your stay with us. We genuinely value and appreciate your feedback. We were delighted to learn that you spent a most enjoyable stay. I have been pleased to share your impressions with all the teams who have contributed to the success of your last visit. Looking forward to welcoming you back at the STRAF hotel&bar. Sincerely,
Mario Belfiore
Front Office Agent STRAFhotel&bar
Dear Anonymus,
thank you very much for your review .
We are glad you had a Fabulous Experience with STRAF hotel&bar and thanks for sharing this feeback also about our Staff. We work everyday to ensure the best service and we are happy to read that we reached our goal!
We hope to welcome you back soon in your new home in Milan!
Best regards,
paolo foletti
guest experience
Dear Traveller,
thank you for your precious time spent for your review! We are happy for your nice comment about location and the unconventional design,
I would like to offer you our most sincere apologies for the inconveniences experienced during your stay about the comlimentary water
We hope to have the opportunity to have you again as our guests
best regards,
paolo foletti
guest experience
.
8/10 (良い)
宿泊されたお客様
2019 年 1 月 7 日
良かった点 : 清潔度、スタッフとサービス、客室の快適度
スタイリッシュで便利なロケーション
モダンなホテル、どこに行くのも便利です。
ちょうどセールだったので荷物もすぐに置きに行けます。
宿泊されたお客様
2019 年 1 月に 3 泊滞在
paoloからの返信 (投稿日 : 2019 年 1 月 13 日)
Dear Guest, thank you very much for your Great review and for sharing these nice words for our Staff. I will share personally with all the Team your comments and we are looking forward to welcoming you again at Straf Hotel&bar Best regards,
paolo foletti
guest experience
Great Location.
Too much designed. Not easy to understand.
Yoshi
2018 年 8 月に 3 泊滞在
Fabioからの返信 (投稿日 : 2018 年 9 月 10 日)
Thanks for staying with us. We appreciate your feedback! We know that is really difficult to find our hotel expecially if you arrive with the car or telling the right address to any taxi driver, because it is located into a pedestrian area, many gps drivers will not recognize it. We will try to improve the localization service in the next future in order to have an easy recognization for every guest.
Best regards.
Fabio
Front Office Agent
Straf Hotel & Bar
Dear Sir,
thank you for your kind feed back.
I am happy you enjoyed your stay at Hotel Straf.
Hope to have you soon again in the very next future between our estimated guests.
Best Regards
8/10 (良い)
Shuichi
2017 年 9 月 16 日
良かった点 : 清潔度、スタッフとサービス
WiFi環境が悪い。
Shuichi
2017 年 9 月に 4 泊滞在
Dear Mr Shuichi
thank you for your review.
We are very sorry about this inconvenience, please inform us next time if you have again this problem.
We are glad that you enjoyed your stay and hope to see you again very soon.
Thank you
Manuel Lavatura
Front Office Manager
Dear Mr. Takashi
thank you very much for your nice review.
It will be a pleasure to welcome you back again in our property.
See you soon
Manuel Lavatura
Front Office Manager
Dear Susan, Thank you for your kind feedback about your last stay at STRAFhotel&bar!We are truly pleased to read that you completely enjoyed your stay with us.We look forward to having you here again for another delightful stay in the heart of Milano.Best Regards, Anna
4/10 (不満)
Eric
2024 年 4 月 3 日
良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備
Front desk offered no benefits for either Expedia platinum or Bonvoy gold elite status (we have both). Spa was closed for repairs which was half the reason we booked this property. Nice building but nothing to offer beside that.
Dear Mr. Eric,Thank you for the time you spent to review your last stay at STRAFhotel&bar.We regret if the experience with us did not completely meet your expectations but we would like to explain some important aspect. For what concern the benefits for VIP Expedia and Bonvoy Member, we are used to extend our best VIP treatment with a welcome amenities and handrwritten message upon arrival while room upgrade, early check-in or late check-out are always complimentary and upon availability. Please, let us know more details to properly understand what other benefits we have missed. Furthermore, we apologize if you couldn't enjoy our Wellness Boutique due to the extraordinary maintenance work occurred during your stay. We really hope to have a second chance to fully satisfy your needs and welcome you back at STRAFhotel. Best Regards, Anna
Dear Patricia, thank you for your kind feedback. We regret if the experience with us did not completely meet your expectations. We hope to have a second chance to have you here again to fully satisfy your needs. Best Regards, Anna
Dear Mr. John, Thank you for sharing your kind feedback about your last stay at Straf Hotel&bar.We are truly pleased to read that you appreciated the location and the friendliness of our professional Team, always striving to deliver an excellent service. Otherwise, we are very sorry to know that the breakfast disappointed you: we always try to do everything we can to meet our guest's expectations, by providing a wide selection of fresh sweet and savoury products.We hope to have a second chance to welcome you back here, right in the heart of Milano!Best Regards, Anna
10/10 (非常に良い)
Saban
2024 年 1 月 2 日
良かった点 : 清潔度、施設のコンディションと設備
the environment is perfect, right next to the cathedral.
The disadvantage is the pool and SPA areas are too small, only suitable for a maximum of two people.
Saban
2023 年 12 月に 2 泊滞在
STRAFhotel&bar teamからの返信 (投稿日 : 2024 年 1 月 16 日)
Dear Saban, thank you very much for the time you dedicated in writing your personal experience with STRAFhotel&bar. We really appreciate your kind feedback about central location. We hope to welcome you soon again, warm regards, STRAFhotel&bar team