ラウンジ

マイアミ・マリオット・ビスケーン・ベイの口コミ

4 out of 5

口コミ

8.8

非常に良い

評価 10 - 357 件の口コミ中 231 件が非常に良い" "
評価 8 - 357 件の口コミ中 63 件が良い" "
評価 6 - 357 件の口コミ中 32 件が普通" "
評価 4 - 357 件の口コミ中 13 件が不満" "
評価 2 - 357 件の口コミ中 18 件が非常に不満" "

9.2/10

清潔度

8.6/10

スタッフとサービス

8.6/10

設備とサービス

8.8/10

施設のコンディションと設備

8.8/10

環境への配慮

口コミ

2/10 (非常に不満)

Maria

家族旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
They lost a $550 package. Told me they would ship to me in Ecuador which is where I live, we left the property and they emailed me they found the package, since then I have been asking for the tracking number and they stoped answering. It is amazing! I demand mi money back!
Senior Rooms Operation Managerからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Maria, Thank you for evaluating your stay with us. We regret the unfortunate instance of you losing your package. We also apologize for the challenges you've faced and any difficulty in reaching our team. Please be assured when lost items are found in the hotel, our team is dependable and well-trained in the proper procedures to follow. With that being said, we understand your frustration and we will share your comments with the concerned individuals. Maria ScafuroSenior Rooms Operation Manager

10/10 (非常に良い)

Lisa

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
All the staff was extremely nice and accommodating.
2024 年 5 月に 1 泊滞在
Senior Rooms Operation Managerからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Lisa, We are glad you had such a great time here at Miami Marriott Biscayne Bay and that our team took excellent care of you. We believe we have the best of the best and they will enjoy hearing your compliments. We hope you will come back soon to see us!Maria ScafuroSenior Rooms Operation Manager

10/10 (非常に良い)

Lynada

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful
2024 年 2 月に 1 泊滞在
Senior Rooms Operation Manager  からの返信 (投稿日 : 2024 年 5 月 8 日)
Dear Lynada, Thank you for your thoughtful review of Miami Marriott Biscayne Bay. We are pleased to learn that you had a fantastic stay and appreciated our beautiful property. Our team strives to provide exceptional experiences for all our guests, and it is rewarding to receive feedback like yours. Thank you again. We look forward to welcoming you back on your next visit. Maria Scafuro, Senior Rooms Operation Manager

10/10 (非常に良い)

Rebecca、Roseville

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very welcoming staff, luggage was taken directly out of our car and then taken directly to our room, early check in and with no issues or additional charges, room was very nice and large. Balcony was great addition. Dinning options around the hotel are limited as well as shopping.
2024 年 5 月に 1 泊滞在
Senior Rooms Operation Managerからの返信 (投稿日 : 2024 年 5 月 4 日)
Dear Rebecca, Thank you for being our guest and for sharing your insights with fellow travelers. We are pleased to know that we exceeded your expectations and provided you with a seamless experience. Your appreciation for our well-appointed accommodations and the attentiveness of our staff truly brings us great joy. From the swift luggage transfer to an effortless check-in, creating a stress-free haven for our valued guests is our utmost priority, and we are delighted we achieved that for you. We cherish your kind words as well as all of your input, and we would love to welcome you back to Miami Marriott Biscayne Bay for another delightful visit. Maria Scafuro, Senior Rooms Operation Manager

10/10 (非常に良い)

LINDA

家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
I wish i arrived earlier in the day to enjoy the ambiance of the hotel.
2024 年 4 月に 1 泊滞在
Senior Rooms Operation Managerからの返信 (投稿日 : 2024 年 5 月 3 日)
Dear Linda, Thank you for your excellent rating and thoughtful feedback for Miami Marriott Biscayne Bay. While we understand that you missed the opportunity to fully immerse yourself in our hotel's captivating ambiance, we are thrilled that your stay with us was a complete success. We take pride in crafting a haven of sophistication and tranquility for all our esteemed guests, and we would love to invite you for a longer stay in the future, allowing you to savor every moment of our hotel's refined atmosphere.Maria Scafuro, Senior Rooms Operation Manager

10/10 (非常に良い)

Lei、Irvine

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Have an early check in and late check out
2024 年 4 月に 2 泊滞在
Senior Rooms Operation Managerからの返信 (投稿日 : 2024 年 5 月 1 日)
Dear Lei, Thank you for awarding Miami Marriott Biscayne Bay a perfect rating. We are thrilled to hear that we exceeded your expectations and were able to accommodate your early check-in and late check-out requests. We strive to provide a seamless and relaxing experience for all our guests, and knowing we facilitated your travel schedule is very rewarding. We hope you had a wonderful stay in Miami and look forward to welcoming you back again soon.Maria Scafuro, Senior Rooms Operation Manager

10/10 (非常に良い)

james

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
very nice high rise hotel with all the amenities, good location
2024 年 4 月に 2 泊滞在
Senior Rooms Operation Managerからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear James, Thank you for making us a part of your travel plans and for taking the time to share your review. Our goal is to curate an unforgettable guest experience through the contemporary elegance of our property and its prime location, complemented by a comprehensive selection of amenities. Therefore, it is incredibly rewarding to know that these aspects enhanced your stay and contributed to a stellar visit. We loved having you as our guest, and we cannot wait to welcome you back to Miami Marriott Biscayne Bay.Maria Scafuro, Senior Rooms Operation Manager

10/10 (非常に良い)

Erik、New York

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great stay
2024 年 4 月に 3 泊滞在
Senior Rooms Operation Managerからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Erik, At Miami Marriott Biscayne Bay, we take pride in ensuring the utmost satisfaction of all our guests. Therefore, we are thrilled to hear that you had a fabulous stay. Thank you for taking the time to share your experience with fellow travelers. We look forward to seeing you again whenever your travels bring you back to Miami.Maria Scafuro, Senior Rooms Operation Manager

10/10 (非常に良い)

Anne

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful view, clean. Could walk around the area. A park was very close. Had restaurant and bar. Great place!
2024 年 4 月に 4 泊滞在
Senior Rooms Operation Managerからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Anne, Your kind review of Miami Marriott Biscayne Bay is deeply appreciated. Guest satisfaction is our ultimate priority, and we are thrilled you had a thoroughly enjoyable stay. Our dedicated team meticulously prioritizes cleanliness, ensuring a haven of comfort for all our guests. Therefore, we are grateful that you found your accommodations and the entire property impeccably maintained. Furthermore, it is nice to know that the breathtaking views and convenient location resonated with you. Gold Coast Kitchen + Cocktails is designed to be a culinary paradise, and we are delighted you savored the experience. It was truly a privilege to host you, and we look forward to welcoming you back for another unforgettable visit.Maria Scafuro, Senior Rooms Operation Manager

8/10 (良い)

JOSE MANUEL

カップルで旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
Muy buena ubicacion
2024 年 4 月に 2 泊滞在
Senior Rooms Operation Managerからの返信 (投稿日 : 2024 年 4 月 28 日)
Dear Mr. Manuel, What an awesome review. We are so glad our location worked out perfect for you, and we can't wait to have you back at Miami Marriott Biscayne Bay.Maria ScafuroSenior Rooms Operation Manager

10/10 (非常に良い)

Gwen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Senior Rooms Operation Managerからの返信 (投稿日 : 2024 年 4 月 28 日)
Dear Gwen, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Miami Marriott Biscayne Bay.Maria ScafuroSenior Rooms Operation Manager

10/10 (非常に良い)

Raymond

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The Best
2024 年 4 月に 2 泊滞在
Senior Rooms Operation Manager  からの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Raymond, We are thrilled to receive your kind feedback about your stay at Miami Marriott Biscayne Bay. Our entire team is dedicated to providing each guest with an exceptional experience; therefore, we are glad that you had a fulfilling and enriching visit. Thank you for recognizing our efforts; it means a lot to us. We are honored to have served you as our guest, and we would love the opportunity to welcome you back the next time you are in Miami.Maria Scafuro, Senior Rooms Operation Manager

8/10 (良い)

Sabrina

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Proximity to port and airport. Clean. Water provided. Could use resort fee for accommodations.
2024 年 4 月に 1 泊滞在
Senior Rooms Operation Managerからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Sabrina, We are delighted to learn that we exceeded your expectations and that you had a pleasant stay. Our amenities, service, and convenience make us a great place to call home when visiting Miami. Thank you for choosing Miami Marriott Biscayne Bay and for your kind review. We enjoyed having you as our guest and look forward to welcoming you back on your next visit.Maria Scafuro, Senior Rooms Operation Manager

10/10 (非常に良い)

IGOR、miami

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
FRIENDLY STAFF
2024 年 4 月に 1 泊滞在
Senior Rooms Operation Managerからの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Igor, We are delighted to hear that you had a great time at Miami Marriott Biscayne Bay and that our team took excellent care of you. Our crew is the heartbeat of our hotel, dedicated to creating memorable vacations for our guests, and they will be pleased to know they played a significant role in making your stay with us so enjoyable. Thank you for making us part of your Miami adventure. We look forward to serving you again soon.Maria Scafuro, Senior Rooms Operation Manager

10/10 (非常に良い)

Arley、Tehornton

良かった点 : 清潔度
2024 年 4 月に 4 泊滞在
Senior Rooms Operation Managerからの返信 (投稿日 : 2024 年 4 月 21 日)
Dear Arley, We are delighted with your rating. It is wonderful to know that you enjoyed so much about your time at Miami Marriott Biscayne Bay. It was our pleasure hosting you, and we look forward to serving you again in the future. Maria Scafuro, Senior Rooms Operation Manager

10/10 (非常に良い)

Glorymar

2024 年 4 月に 2 泊滞在
Senior Rooms Operation Manager からの返信 (投稿日 : 2024 年 5 月 8 日)
Dear Glorymar, On behalf of our team at Miami Marriott Biscayne Bay, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you as our guest, and we hope we continue to be your hotel of choice whenever you return to Miami. Maria Scafuro, Senior Rooms Operation Manager

10/10 (非常に良い)

Courtney

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great stay!
2024 年 4 月に 1 泊滞在
Senior Rooms Operation Managerからの返信 (投稿日 : 2024 年 4 月 18 日)
Dear Courtney, We are absolutely thrilled to hear that you loved everything at Miami Marriott Biscayne Bay! Your happiness is our top priority, and we are overjoyed that we were able to provide you with an exceptional experience. It was our pleasure to serve you, and we cannot wait to welcome you back for more wonderful moments in the future.Maria ScafuroSenior Rooms Operation Manager

10/10 (非常に良い)

Charles

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Convenient, friendly, staff. Hotel was clean.
2024 年 4 月に 1 泊滞在
Senior Rooms Operation Managerからの返信 (投稿日 : 2024 年 4 月 17 日)
Dear Charles, Thank you for being our guest and for taking the time to share your generous review of our hotel and staff. Your recognition for exceeding expectations is truly gratifying, and we are pleased to learn that you enjoyed your stay. It was our pleasure hosting your visit, and we would be delighted to welcome you back soon for another outstanding experience at Miami Marriott Biscayne Bay. Maria Scafuro, Senior Rooms Operation Manager

10/10 (非常に良い)

Thomas

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I of the best Birthdays i ever had turn 53 there i love will be back soon
2024 年 4 月に 2 泊滞在
Senior Rooms Operation Managerからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Thomas, We are thrilled to have been a part of your special birthday celebration. It brings us immense joy to hear that your stay with us at Miami Marriott Biscayne Bay contributed to such a memorable occasion. Thank you for choosing us to mark this milestone in your life, and we are delighted to hear that you plan to return soon. We look forward to welcoming you back for many more memorable experiences.Maria Scafuro, Senior Rooms Operation Manager

2/10 (非常に不満)

Nancy

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Senior Rooms Operation Managerからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Nancy, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless visit; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Maria Scafuro, Senior Rooms Operation Manager

10/10 (非常に良い)

Scott、Orlando

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Beautiful views of the bay.
2024 年 4 月に 2 泊滞在
Senior Rooms Operation Managerからの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Scott, We appreciate your review of your recent stay at Miami Marriott Biscayne Bay. The stunning views of Biscayne Bay are truly a standout feature of our property, and we are delighted that you had the opportunity to enjoy them firsthand and that they added to your memorable experience. It was a pleasure hosting you, and we look forward to welcoming you back soon.Maria Scafuro, Senior Rooms Operation Manager

10/10 (非常に良い)

David

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Senior Rooms Operation Managerからの返信 (投稿日 : 2024 年 4 月 15 日)
Dear David, Thank you for the generous rating. We appreciate you including Miami Marriott Biscayne Bay in your travel plans. It was an honor for us to have provided you with a wonderful stay, and we have even more good times planned for the next time you stop by. Until then, we wish you all the best, and we look forward to your next visit.Maria Scafuro, Senior Rooms Operation Manager

6/10 (普通)

Kristin-Ann、Millbrook

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス
As a family of 6, when I book hotels I look at the amenities. I knew we needed access to a washer/dryer. Both washers were broken. Which was a major inconvenience because we were leaving for a cruise. I have stayed at other hotels that make arrangements for guest to use neighboring hotels laundry facilities.
2024 年 4 月に 2 泊滞在
Senior Rooms Operation Managerからの返信 (投稿日 : 2024 年 4 月 14 日)
Dear Kristin-Ann, Thank you for taking the time to evaluate your visit. We would like to apologize for the inconvenience of the out-of-order washers, particularly considering your need for clean clothes before your cruise. Ensuring that our guests have access to necessary amenities is a priority for us, and we regret falling short in this aspect during your time with us. Please be assured that we will address this issue appropriately with our maintenance team, and we will ensure that such instances do not recur. We apologize for any frustration this may have caused and appreciate your understanding and patience. We sincerely hope you were able to enjoy other aspects of your stay with us. If your travels bring you back to the area, we would welcome the opportunity to provide you with a more seamless experience.Maria Scafuro, Senior Rooms Operation Manager

10/10 (非常に良い)

Keith

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice Ocean view
2024 年 4 月に 1 泊滞在
Senior Rooms Operation Managerからの返信 (投稿日 : 2024 年 4 月 14 日)
Dear Keith, Thank you for your kind words. We are so pleased to hear that you enjoyed the breathtaking views overlooking our accommodations here at Miami Marriott Biscayne Bay. We take great pride in our location, and it is always a pleasure to know that our guests appreciate it too. We look forward to welcoming you back soon for another unforgettable experience. Maria Scafuro, Senior Rooms Operation Manager

10/10 (非常に良い)

Amber

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice views and staff. Very clean rooms and definitely would stay again
2024 年 3 月に 4 泊滞在
Senior Rooms Operation Managerからの返信 (投稿日 : 2024 年 4 月 13 日)
Dear Amber, Thank you for taking the time to leave a review of your recent stay at Miami Marriott Biscayne Bay. We are delighted to hear that your experience with us was excellent from start to finish and that you were particularly impressed with our outstanding service and well-maintained accommodations. Your recognition of our efforts is much appreciated. We are pleased to have made your stay memorable and are thrilled to hear that you plan to return soon. We look forward to welcoming you back.Maria Scafuro, Senior Rooms Operation Manager

10/10 (非常に良い)

Chelsey

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing stay! Staff was super friendly and helpful. The room had an amazing view and was super spacious. Will stay here again on my next Miami trip.
2024 年 3 月に 4 泊滞在
Senior Rooms Operation Managerからの返信 (投稿日 : 2024 年 4 月 12 日)
Dear Chelsey, Thank you for your generous feedback. We are pleased your stay at Miami Marriott Biscayne Bay was perfect in every aspect and that you loved our spacious room with stunning views. We are also glad that our team took excellent care of you. We believe we have the best of the best and they will enjoy hearing your compliments. It was our pleasure hosting you, and we love knowing that we will be your hotel of choice every time you are in the area.Maria Scafuro,Senior Rooms Operation Manager

10/10 (非常に良い)

ivania

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excelent
2024 年 4 月に 3 泊滞在
Senior Rooms Operation Managerからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Ivania, We are delighted you had a memorable stay at Miami Marriott Biscayne Bay. Your feedback truly motivates us. Our entire team works hard to create exceptional experiences, and your recognition means a lot. It was a pleasure to have you as our guest, and we look forward to welcoming you back soon. In the meantime, we wish you safe travels and many happy adventures. Maria Scafuro, Senior Rooms Operation Manager

10/10 (非常に良い)

Yolanda

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel was clean and quiet. Great location!
2024 年 4 月に 4 泊滞在
Senior Rooms Operation Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Dear Yolanda, Thank you for being our guest and for sharing your experience with fellow travelers. We are delighted to have exceeded your expectations, and we believe our excellent accommodations and convenient location make us a great choice when visiting Miami. It was our pleasure to accommodate you. We hope you will make Miami Marriott Biscayne Bay your home away from home whenever your travels bring you to our area.Maria Scafuro, Senior Rooms Operation Manager

10/10 (非常に良い)

Carole

カップルで旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We stayed one night prior to going on cruise great location you can see your cruise ships coming and going. Rooms very clean and comfortable. Staff very good
2024 年 4 月に 1 泊滞在
Senior Rooms Operation Managerからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Carole, Thank you for choosing Miami Marriott Biscayne Bay for your pre-cruise stay and for sharing your wonderful review. We are thrilled to hear that our prime location met your travel needs perfectly. It is also nice to know that you enjoyed the comfort of our well-kept accommodations and that our associates provided you with excellent service. We appreciate your kind words and hope you had an amazing time on your cruise. Should your travels bring you back to Miami in the future, we would love to welcome you again.Maria Scafuro, Senior Rooms Operation Manager

10/10 (非常に良い)

Maria Del Rosario

2024 年 3 月に 3 泊滞在
Senior Rooms Operation Managerからの返信 (投稿日 : 2024 年 4 月 27 日)
Dear Ms. Del Rosario, We are thrilled to see your great rating. Your satisfaction is important to us, and we are glad you enjoyed your stay at Miami Marriott Biscayne Bay. If you ever have any thoughts to share or if there is anything we can do to enhance your future visits further, please do not hesitate to let us know. Thank you for choosing us for your time in Miami; we look forward to seeing you again soon. Maria Scafuro, Senior Rooms Operation Manager

2/10 (非常に不満)

Monica

良かった点 : 清潔度、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Senior Rooms Operation Managerからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Monica, We truly value your feedback, and we regret that we fell short of meeting your expectations on this occasion. Providing exceptional hospitality is our top priority, and we apologize for any shortcomings during your stay. We sincerely hope you will consider giving us another opportunity to provide you with the experience you deserve. Maria Scafuro, Senior Rooms Operation Manager

10/10 (非常に良い)

Mabel、Ponce

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 3 泊滞在
Senior Rooms Operation Managerからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Mabel, Your generous rating made our day. We are dedicated to providing every guest with a great experience at Miami Marriott Biscayne Bay, and we appreciate you taking the time to leave your feedback. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Maria Scafuro, Senior Rooms Operation Manager

10/10 (非常に良い)

Monique

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The staff are all very courteous and helpful.
2024 年 4 月に 1 泊滞在
Senior Rooms Operation Managerからの返信 (投稿日 : 2024 年 4 月 6 日)
Dear Monique, It is wonderful to hear that you had a fantastic experience at Miami Marriott Biscayne Bay and that our team provided you with exceptional care. Our dedicated crew takes great pride in ensuring that our guests have memorable vacations, and your kind words will certainly uplift their spirits. It was a pleasure having you as our guest, and we look forward to welcoming you back soon. Maria Scafuro, Senior Rooms Operation Manager

10/10 (非常に良い)

Randi

2024 年 3 月に 1 泊滞在
Senior Rooms Operation Managerからの返信 (投稿日 : 2024 年 4 月 7 日)
Dear Randi, We appreciate you taking the time to share your positive rating of your recent stay at Miami Marriott Biscayne Bay. Your satisfaction is of the utmost importance to us, and we are glad that you enjoyed every aspect of your experience with us. Thank you for being our guest. We look forward to your next visit.Maria Scafuro, Senior Rooms Operation Manager

10/10 (非常に良い)

Evelin

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel cómodo y práctico
2024 年 3 月に 2 泊滞在
Senior Rooms Operation Managerからの返信 (投稿日 : 2024 年 4 月 5 日)
Dear Evelin, Your kind words about our hotel truly make our day. Creating a seamless and enjoyable experience for all our guests is our top priority, and knowing we delivered on all aspects of your visit is incredibly rewarding. Thank you for being our guest at Miami Marriott Biscayne Bay. We are always looking for ways to make your next stay even better, and we look forward to welcoming you back soon.Maria Scafuro, Senior Rooms Operation Manager

10/10 (非常に良い)

Charles、Phoenix

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Great room. Mgt has a lot to be desired
2024 年 3 月に 1 泊滞在
Senior Rooms Operation Managerからの返信 (投稿日 : 2024 年 4 月 5 日)
Dear Charles, We are delighted to hear that you had a pleasant stay at Miami Marriott Biscayne Bay, and it is wonderful to know that you found relaxation in your room, especially with the stunning views of Biscayne Bay and downtown Miami. We are always looking for ways to improve our guest experience and sincerely appreciate your input on how we can enhance our management practices. It was a pleasure hosting your visit, and we look forward to welcoming you back soon. Maria Scafuro, Senior Rooms Operation Manager

10/10 (非常に良い)

Christopher

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great property would stay here again.
2024 年 3 月に 3 泊滞在
Senior Rooms Operation Managerからの返信 (投稿日 : 2024 年 4 月 4 日)
Dear Christopher, We are delighted to hear about your positive experience at Miami Marriott Biscayne Bay. Knowing that you enjoyed your stay and are already planning to return brings us great joy. Our team strives to provide exceptional service, and we appreciate you taking the time to acknowledge our efforts. We look forward to welcoming you back for another fantastic stay soon. Maria Scafuro, Senior Rooms Operation Manager

10/10 (非常に良い)

George、Santos

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Perfeito! Nada a reclamar!
2024 年 3 月に 2 泊滞在
Senior Rooms Operation Managerからの返信 (投稿日 : 2024 年 4 月 3 日)
Dear George, We are delighted to know that you thoroughly enjoyed your stay. Our highest priority is making sure you have an exceptional experience in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking the time out of your day to recognize our efforts. We look forward to welcoming you back to Miami Marriott Biscayne Bay soon.Maria Scafuro, Senior Rooms Operation Manager

10/10 (非常に良い)

Charity

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Service was seamless. Hotel was clean and beautifully renovated.
2024 年 3 月に 2 泊滞在
Senior Rooms Operation Managerからの返信 (投稿日 : 2024 年 4 月 3 日)
Dear Charity, We greatly appreciate you taking the time to let fellow travelers know about your enjoyable experience here at Miami Marriott Biscayne Bay. Your mention of our newly renovated accommodations is delightful to hear, and we are thrilled that our guests are loving our new look. Furthermore, your acknowledgement of our service is much appreciated, and it is rewarding to know that we exceeded expectations. It was a pleasure hosting you, and we look forward to seeing you again very soon. Maria Scafuro, Senior Rooms Operation Manager

10/10 (非常に良い)

Sharon Marie

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice having a floor mirror, also a plus having lighting in the closet. Room could use more outlets.
2024 年 3 月に 2 泊滞在
Senior Rooms Operation Managerからの返信 (投稿日 : 2024 年 4 月 3 日)
Dear Ms. Marie, Thank you for being our guest at Miami Marriott Biscayne Bay. We are pleased that we could exceed your expectations and that you particularly enjoyed our well-maintained accommodations and in-room amenities. We value all of your input, as we always appreciate knowing what our guests love most about our hotel. It was a pleasure hosting you, and we look forward to your travels bringing you back to enjoy more of what we have to offer. Maria Scafuro, Senior Rooms Operation Manager

8/10 (良い)

sarah

2024 年 3 月に 2 泊滞在
Senior Rooms Operation Managerからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Sarah, Thank you for the outstanding rating. We are delighted your time at Miami Marriott Biscayne Bay was so great, as we always strive for excellence. We look forward to your return soon so we can share another fantastic experience with you.Maria Scafuro, Senior Rooms Operation Manager

10/10 (非常に良い)

Divya

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Amazing experience the view from balcony is just so good!
2024 年 3 月に 2 泊滞在
Senior Rooms Operations Managerからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear Divya, We are delighted you had a fulfilling stay at Miami Marriott Biscayne Bay. It is always wonderful to learn from our guests how the incredible views helped to elevate their visit, and we are glad this was your experience as well. We are glad you could enjoy your time here. Thank you for the generous review, and we look forward to hosting you again for another outstanding stay.Maria Scafuro,Senior Rooms Operation Manager

10/10 (非常に良い)

Omar

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 3 泊滞在
Senior Rooms Operation Managerからの返信 (投稿日 : 2024 年 4 月 3 日)
Dear Omar, Knowing you enjoyed every aspect of your stay at Miami Marriott Biscayne Bay is why we do what we do. Thank you for taking the time to leave your rating. We look forward to seeing you again whenever your travels bring you back to the area.Maria Scafuro, Senior Rooms Operation Manager

10/10 (非常に良い)

Swati

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had a great stay at the Marriott! It was convenient located in an area to see all the Miami sites (Miami Design District, Wynwood Walls, Bayside, and others). The pool at the hotel was nice as well, slightly smaller then expected. The gym was really nice, spacious and clean. The lobby (and rest rooms) was really nice as well for a change on scenery from the room. The room with balcony overlooked the city & part of the bay. We were a little confused with the daily $35 for the food/beverage, the concierge initially told us it could be used for the Pool table & fitness classes. We ended up using it only for food. The room & balcony was nice, it over looked the city & bay. The construction on site was loud, but manageable with doors closed.
2024 年 3 月に 3 泊滞在
Senior Rooms Operations Managerからの返信 (投稿日 : 2024 年 4 月 3 日)
Dear Swati, Thank you for allowing Miami Marriott Biscayne Bay the opportunity to welcome you. We are so glad our location worked out perfect for you and that you could experience a refreshing swim in our pool. We also feel pleased to know that you could soak in the amazing views and that you liked our modern property during your great stay. Having said that, we regret the inconvenience you had due to the concern outlined. Your review is highly appreciated, and we hope to welcome you back to our hotel.Maria ScafuroSenior Rooms Operation Manager

6/10 (普通)

Lynette

2024 年 3 月に 3 泊滞在
Senior Rooms Operation Managerからの返信 (投稿日 : 2024 年 4 月 20 日)
Dear Lynette, Thank you for taking the time to leave your rating. We take pride in providing exceptional service; however, we regret if we did not meet these expectations during your stay. We look forward to another opportunity to provide you with a much-improved visit. Thank you again, and safe travels.Maria Scafuro, Senior Rooms Operation Manager

8/10 (良い)

Mateusz

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在
Senior Rooms Operation Managerからの返信 (投稿日 : 2024 年 3 月 31 日)
Dear Mateusz, We sincerely appreciate your positive rating following your recent stay at Miami Marriott Biscayne Bay. We are delighted to have provided you with a satisfying visit. It was a pleasure hosting you, and we look forward to the opportunity to welcome you back for another enjoyable visit.Maria Scafuro, Senior Rooms Operation Manager

10/10 (非常に良い)

Lowanda

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The decor was very nice. I LOVED the convenience of Starbucks in the lobby. Although I did not use it on this stay, I also would have liked the convenience of Hertz at the hotel.
2024 年 3 月に 1 泊滞在
Senior Rooms Operation Managerからの返信 (投稿日 : 2024 年 3 月 28 日)
Dear Lowanda, Thank you for your review of your recent stay at Miami Marriott Biscayne Bay. We are delighted to know you had a fantastic visit and that you loved our decor. We are also happy to read about your experience at our Coffee House, The Market. Furthermore, we are grateful for your additional feedback, as we are always in pursuit to strengthen our guest's experience. Thank you again, and we look forward to welcoming you back whenever your travels bring you to Miami.Maria ScafuroSenior Rooms Operation Manager

10/10 (非常に良い)

Jo Lyn

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This hotel is absolutely beautiful! We picked this hotel because of it's proximity to the cruise port and I'm So glad we did! Wonderful views, knowledgeable and friendly staff, delicious food in the restaurant sitting beside the ocean, clean comfortable rooms, what a wonderful experience. We will definitely stay here again.
2024 年 3 月に 1 泊滞在
Senior Rooms Operation Managerからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear M. Lyn, Thank you for staying at Miami Marriott Biscayne Bay and sharing your feedback. We are thrilled to know you were pleased with our ideal location, well-maintained property, and courteous associates. We also appreciate you mentioning our excellent views, exceptional accommodations, and delicious food at our on-site restaurant. It was a pleasure to host you, and we look forward to your return visit. Maria ScafuroSenior Rooms Operation Manager

10/10 (非常に良い)

Keron

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Lilly was a dream! We came in earlier than check in and only expected to be able to leave our bags. Lilly, however, took the extra care to get us settled in and checked in early, giving us plenty of time to eat at the restaurant and explore the city. The room was lovely and very clean. Our only issue was the extremely long wait for maintenance to address a clogged shower drain, but everything else was fantastic and we will definitely come back!
2024 年 3 月に 1 泊滞在
Senior Rooms Operation Managerからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Keron, Thank you for choosing Miami Marriott Biscayne Bay and sharing your experience. We are delighted to know you were pleased with our thoughtful hospitality and refreshing accommodations. We also appreciate you recognizing Lilly for her efforts. We will surely share your compliments with her. However, we apologize for the maintenance issues you enocuntered during your visit, and we will share your comments appropriately. Thank you again for your feedback, and we look forward to welcoming you back soon.Maria ScafuroSenior Rooms Operation Manager

10/10 (非常に良い)

John

This property was perfectly located for us as we had tickets to performances at the Adrienne Arsht Center. It is also connected to The Grand shopping Mall. We had wonderful meals at The Gold Coast in the hotel and Primo’s Italian Kitchen in The Grand. Our room had a spectacular view of Biscayne Bay. Overall we had a wonderful experience during this stay in Miami.
2024 年 3 月に 2 泊滞在
Senior Rooms Operation Managerからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear John, Thank you for sharing your experience. We are so happy our excellent location helped to make your time with us outstanding. It is wonderful to know you loved the stunning views from your room and dining at our on-site restaurant, Gold Coast Kitchen + Cocktails. We wish you safe travels in the future, and we hope they bring you back to Miami Marriott Biscayne Bay soon.Maria ScafuroSenior Rooms Operation Manager