ロビー
利用可能日を確認

エンバシー スィーツ メンフィス の口コミ

3.5 out of 5
エンバシー スィーツ メンフィス
1022 S Shady Grove Rd, Memphis, TN

口コミ

7.6

良い

評価 10 - 1001 件の口コミ中 410 件が非常に良い" "
評価 8 - 1001 件の口コミ中 235 件が良い" "
評価 6 - 1001 件の口コミ中 145 件が普通" "
評価 4 - 1001 件の口コミ中 117 件が不満" "
評価 2 - 1001 件の口コミ中 94 件が非常に不満" "

7.8/10

清潔度

8.2/10

スタッフとサービス

7.4/10

設備とサービス

7.6/10

施設のコンディションと設備

7.6/10

環境への配慮

口コミ

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
スタッフの対応も良く、空港へのシャトルバスもあり、快適に過ごせた。
2019 年 1 月に 2 泊滞在
Kimからの返信 (投稿日 : 2019 年 3 月 11 日)
Hope you will come back to see us in the future.

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2018 年 12 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
さすがエンバシー
部屋は広くて綺麗でした。ホテル内も綺麗に清掃されており、居心地良かったです。さすがはエンバシー言ったところです。朝食付きも有難いです。ダウンタウンからは距離があるので、車は必要です。

10/10 (非常に良い)

Carissa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Had a slight snafu during check-in (not due to anyone's fault really), but it was handled quickly and professionally. Instead of them asking me to find the solution, they did some research and came up with a solution.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Phillip

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful. Great atmosphere. Happy hour Location
2024 年 5 月に 1 泊滞在
Richieからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you, Phillip, for being our guest at Embassy Suites. Our staff and I are glad you enjoyed your stay and hope to see you again when your travels bring you to Memphis.

10/10 (非常に良い)

Sandra

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice hotel! Great room! Great dinning!
2024 年 5 月に 1 泊滞在
Richieからの返信 (投稿日 : 2024 年 5 月 19 日)
Thank you, Sandra, for being our guest at Embassy Suites Memphis. Our team and I are glad you enjoyed your stay and hope to see you again soon.

10/10 (非常に良い)

MORRIS、BIRMINGHAM

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Thanks
2024 年 5 月に 1 泊滞在
Richieからの返信 (投稿日 : 2024 年 5 月 15 日)
Thank you, Morris, for being our guest at Embassy Suites Memphis. Our staff and I are glad you enjoyed your stay and hope to see you again soon.

6/10 (普通)

Bret

家族旅行
良かった点 : 清潔度、設備とサービス
Not a quiet place. The evening staff seemed as if it is an inconvenience if you need towels or if your AC isn’t working
2024 年 5 月に 1 泊滞在
Richieからの返信 (投稿日 : 2024 年 5 月 11 日)
Thank you, Bret, for being our guest at Embassy Suites Memphis. Our team and I are glad you enjoyed your stay and hope to see you again.

10/10 (非常に良い)

MELISSA

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I found it to be a wonderful experience. I would recommend it
2024 年 4 月に 2 泊滞在
Richieからの返信 (投稿日 : 2024 年 4 月 19 日)
Thank you, Melissa, for being our guest at Embassy Suites Memphis. Our team and I are glad you enjoyed your stay and hope to see you again.

10/10 (非常に良い)

Lisa

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place to stay. Clean, friendly staff, tons of complimentary items. We will stay there again on our next Memphis trip!
2024 年 4 月に 3 泊滞在
Richieからの返信 (投稿日 : 2024 年 4 月 15 日)
Thank you, Lisa, for being our guest at Embassy Suites Memphis. Our staff and I are glad you enjoyed your stay and hope to see you again soon.

10/10 (非常に良い)

David

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Everyone was friendly and I Loved the breakfast!!
2024 年 4 月に 1 泊滞在
Richieからの返信 (投稿日 : 2024 年 4 月 14 日)
Thank you, David, for being our guest at Embassy Suites Memphis. Our team and I are glad you enjoyed your stay and hope to see you again soon.

4/10 (不満)

Bethany

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
We had ants in our room . That got in our lugage and was on our beds. I did let front desk know. I know it is not staffs fault it just left us feeling gross
2024 年 4 月に 1 泊滞在
Richieからの返信 (投稿日 : 2024 年 4 月 8 日)
Thank you, Bethany, for being our guest at Embassy Suites Memphis. Our team and I apologize for the service failures and have corrected the issue. It is our intent for all guest to have a great stay.

10/10 (非常に良い)

Ashley

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We enjoyed our stay here. The room was clean and the staff were friendly. The appearance of the hotel was great as well. I loved how it looked.
2024 年 3 月に 2 泊滞在
Richieからの返信 (投稿日 : 2024 年 3 月 29 日)
Thank you, Ashley, for being our guest at Embassy Suites Memphis. Our team and I are glad you enjoyed your stay and hope to see you again,

2/10 (非常に不満)

Patricia

家族旅行, 小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
No one called to inform us that there was no water at all ,was unable to stay they handed a paper and said these hotels are near us (mind you they had a running water fall in lobby)
2024 年 1 月に 1 泊滞在
Richieからの返信 (投稿日 : 2024 年 3 月 17 日)
Thank you, Patricia, for being our guest at Embassy Suites Memphis. We apologies for our service failures and are dedicated to excellent guest service. Our team and I hope to see you again.

4/10 (不満)

Sebastiaan

2024 年 3 月に 2 泊滞在
Richieからの返信 (投稿日 : 2024 年 3 月 14 日)
Thank you, Sebastiaan, for being our guest at Embassy Suites Memphis. Our team and I apologize for any service failures and hope to see you again.

6/10 (普通)

Kecia、Birmingham

家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
The proerty could be really nice it's a beautiful hotel, very nice rooms and spacious. The free Wine or Beer evening reception was awesome! The problem we had, I was told every weekend Kids have sleep overs parties there, kids were running all over the place, next door to us they had a teenage party unattended! Kids were knocking on the door and running, beating on the walls. They set off the fire alarm @ 2 in the morning. Not to mention the loud rap music all night.The cook to order Breakfast was great but again unattend Children grabbing food.
2024 年 2 月に 1 泊滞在
Richieからの返信 (投稿日 : 2024 年 2 月 26 日)
Thank you, Kecia, for being our guest. at Embassy Suites Memphis. Our team and I are glad you think our property is beautiful and enjoyed the evening social. Our apologies for issues with our sport teams. We hope to see you again soon.

6/10 (普通)

RevJ

良かった点 : スタッフとサービス
2024 年 2 月に 1 泊滞在
Richieからの返信 (投稿日 : 2024 年 2 月 26 日)
Thank you, RevJ, for being our guest at Embassy Suites Memphis. Our team and I are glad you enjoyed your stay and hope to see you again soon!

2/10 (非常に不満)

宿泊されたお客様

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
THE ABSOLUTE WORST EVER!!!! EVERYONE LIES!!!!
The hotel is poorly run with incompetent management and rude staff. They lied to our faces and said Expedia sent the wrong room type and gave us a king room instead of a double room. We had no choice other than to purchase another room after a long day of travel. There is major construction going on all day. There is no working TV in rooms. When we inquired with maintenance he said there was nothing they could do and it’s been like this for a while. There was food and crumbs in the sofa bed. It had clearly not been cleaned or vacuumed. The walls are paper thin with no insulation. You can hear everything. There was no hot water the first night. The second day we finally got hot water but you have to let the water run for at least twenty minutes. Like the water has to travel from the hot water tank on the first floor. Unacceptable! Our fire alarm went off in our room in the middle of the night. They have no maintenance staff on duty overnight in a hotel that has over 100 rooms! Front desk girl said she could refund us but we had to leave right then so that they could get it ready for the next guest. Their manager’s reception was horrible with the cheapest wine, old cheese and stale crackers, and bagged snacks like chips and cookies that you would pack in your kid’s lunch box. With all that transpired, manager said she would refund us in full for one of the rooms upon checking out. When we checked out, she lied again and said she would only refund one night. DO NOT STAY HERE!!
2024 年 2 月に 4 泊滞在
Richieからの返信 (投稿日 : 2024 年 2 月 22 日)
Thank you, Anonymous, for being our guest at Embassy Suites Memphis. Our team and I apologize for our service failures. It is our intent for every guest to have a memorable stay.

2/10 (非常に不満)

Kabrina

2024 年 2 月に 1 泊滞在
Richieからの返信 (投稿日 : 2024 年 2 月 20 日)
Thank you, Kabrina, for being our guest at Embassy Suites Memphis. Our team and I apologize for ant service failures. It is our intent for every guest to have a pleasurable stay. We hope to see you again soon.

2/10 (非常に不満)

Maisha

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Richieからの返信 (投稿日 : 2024 年 2 月 20 日)
Thank you, Maisha, for being our guest at Embassy Suites Memphis. Our team and I apologize for any service failures. It is our intent for every guest to have a pleasurable stay. We hope to see you again.

6/10 (普通)

DeAnna

家族旅行, 小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
My last stay wasn’t well the staff was rude this stay the customer service improved however the last day my room door would not lock and honestly I didn’t want to waste my last day resting having a stranger in my room try to fix the door. However the placement of certain items were off body wash and shampoo was missing. I was also charge a holding fee which I wasn’t charged a month ago. Which was no problem just a issue with inconsistency. The pool and gym were still closed even though the last stay we were told it would be opened in January. (We were told this NYE) I guess with the renovations going on hopefully things improve soon to match the pricing of what i am paying
2024 年 2 月に 3 泊滞在
Richieからの返信 (投稿日 : 2024 年 2 月 17 日)
Thank you, DeAnna, for being our guest at Embassy Suites Memphis. Our team and I apologize for our service failures and are striving for excellent guest service. We hope to see you again soon.

10/10 (非常に良い)

Robert

良かった点 : スタッフとサービス、施設のコンディションと設備
Good
2024 年 2 月に 1 泊滞在
Richieからの返信 (投稿日 : 2024 年 2 月 16 日)
Thank you, Robert, for being our guest at Embassy Suites Memphis. Our team and I are glad you enjoyed your stay and hope to see you again soon!

10/10 (非常に良い)

Patricia

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
The property was well maintained. The location was good as it was close to Graceland and there were several options for dining and drinks. Unfortunately, there was a situation with a suspect at large and we were advised to stay in. ( grateful for the info)
2024 年 2 月に 1 泊滞在
Richieからの返信 (投稿日 : 2024 年 2 月 17 日)
Thank you, Patricia, for being our guest at Embassy Suites Memphis. Our team and I are glad you enjoyed you stay, hope to see you again soon.

2/10 (非常に不満)

Ryan

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Richieからの返信 (投稿日 : 2024 年 2 月 5 日)
Thank you, Ryan, for being our guest at Embassy Suites Memphis. Our team and I apologize for your stay not being good. It is our intent for every guest to have a pleasant experience.

8/10 (良い)

Ashley

家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
Service was fine due to all the construction going on as well
2024 年 2 月に 1 泊滞在
Richieからの返信 (投稿日 : 2024 年 2 月 3 日)
Thank you, Ashley, for being our guest at Embassy Suites Memphis. Our team and I are glad you enjoyed your stay and hope to see you again soon.

10/10 (非常に良い)

Randy

良かった点 : 清潔度、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Richieからの返信 (投稿日 : 2024 年 2 月 2 日)
Thank you, Ransy, for being our guest at Embassy Suites Memphis. Our team and I are glad you enjoyed your stay and hope to see you again soon.

2/10 (非常に不満)

Dwight

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 2 泊滞在
Richieからの返信 (投稿日 : 2024 年 1 月 28 日)
Thank you, Dwight, for being our guest at Embassy Suites Memphis. We apologize for any service failures. It is our intent for every guest to have a memorable experience.

10/10 (非常に良い)

Lynette

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 2 泊滞在
Richieからの返信 (投稿日 : 2024 年 1 月 16 日)
Thank you, Lynette, for being our guest at Embassy Suites Memphis. Our team and I are glad you enjoyed your stay and hope to see you again soon.

4/10 (不満)

Kimberly

出張
気になった点 : 施設のコンディションと設備、客室の快適度
Favorite hotel in Memphis is no longer favorite
I travel a lot for business and have stayed here many times in the past. I am not a complainer. However, this was the worst stay in over 10 years of traveling! They are under construction and I mean UNDER CONSTRUCTION! No heads up notice of construction, until you have to walk through the only door in the front that isn't under plastic! We checked in and the front desk told us there is no water until 4pm. We were not offered anything...like bottle water to compensate for this! Walking to your room, you are walking THROUGH construction! ANd it is NOISY! Banging and other construction noises. In my room, with no water, in the afternoon, all you can hear is LOUD BANGING! My co-worker had another room and when he showered,(once the water was back on) the drain didn't work and it flooded his bathroom! It is nice that the bedroom and the living room are separate, however, the couch is like sitting on a board. This hotel used to be my favorite, but unfortunately, this may have me staying elsewhere, even when it is finished with its construction. Again, sorry to complain, but just wasn't happy with the stay.
2024 年 1 月に 1 泊滞在
Richieからの返信 (投稿日 : 2024 年 1 月 14 日)
Thank you, Kimberly, for being our guest at Embassy Suites Memphis. It is our intent for every guest to have a pleasurable stay and the team apologies for any service failures. We hope to see you again.

4/10 (不満)

Amanda

家族旅行, 小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
This hotel is being remodeled, so loud that you can't have a converstation without raising your voice. pool closed. Very dirty/dusty due to the remodel. It will be lovely when completed but I should have been made aware of the process when I purchased the rooms. Staff was great.
2024 年 1 月に 1 泊滞在
Richieからの返信 (投稿日 : 2024 年 1 月 14 日)
Thank you, Amanda, for being our guest at Embassy Suites Memphis. It is our intent for every guest to have a pleasurable stay and the team apologies for any service failures. We hope to see you again.

2/10 (非常に不満)

DeAnna

家族旅行, 小さなお子様連れの家族旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
Cooks were not friendly in the morning at all and very rude about making omelets, rooms smelled like smoke and marijuana not to mention my 3 kids being shaken up and not able to sleep due to other hotel guest banging on all doors and windows after 2am on our floor not to mention the pool is closed and was not notified until after check in
2023 年 12 月に 2 泊滞在
Richieからの返信 (投稿日 : 2024 年 1 月 8 日)
Thank you, DeAnna, for being our guest at Embassy Suites Memphis. Our team and I apologize for any service failures during your recent stay. It is our intent for every guest to have a pleasurable experience.

4/10 (不満)

rob

家族旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備
Food was great. Was not told that there would be construction going on. Construction crew started work at 7 AM in the room next-door, which included hammering and other work.
2023 年 12 月に 1 泊滞在
Richieからの返信 (投稿日 : 2024 年 1 月 8 日)
Thank you, rob, for being our guest at Embassy Suites Memphis. Our team and I apologize for any service failures during your recent stay. It is our intent for every guest to have a pleasurable experience.

10/10 (非常に良い)

gilbert

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
under remolding but everything were great
2023 年 12 月に 1 泊滞在
Richieからの返信 (投稿日 : 2023 年 12 月 31 日)
Thank you, gilbert for being our guest at Embassy Suites Memphis. Our team and I are glad you enjoyed your stay and hope to see you again soon.

10/10 (非常に良い)

Rochelle

家族旅行
The staff was wonderful. Construction was ongoing at the hotel, but the staff went out of their way to make sure we had everything we needed. The breakfast buffet included an omelet bar with cooks making them to order with ingredients we choose. The experience was surprisingly pleasant.
2023 年 12 月に 2 泊滞在
Richieからの返信 (投稿日 : 2023 年 12 月 28 日)
Thank you, Rochelle, for being our guest at Embassy Suites. We are glad you enjoyed your stay and hope to see you again soon.

8/10 (良い)

craig

出張
良かった点 : 清潔度、スタッフとサービス、客室の快適度
2023 年 12 月に 3 泊滞在
Richieからの返信 (投稿日 : 2023 年 12 月 28 日)
Thank you, craig, for being our guest at Embassy Suites. We hope you enjoyed your stay and hope to see you again soon.

2/10 (非常に不満)

Stephanie

気になった点 : 施設のコンディションと設備
Was put in a room with no working air unit and then told that all other rooms were booked so they couldn’t move us!
2023 年 12 月に 1 泊滞在
Richieからの返信 (投稿日 : 2023 年 12 月 28 日)
Thank you, Stephanie, for being our guest at Embassy Suites. We hope you enjoyed your stay and hope to see you again soon.

4/10 (不満)

cynthia

家族旅行, 小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
2023 年 12 月に 2 泊滞在
Richieからの返信 (投稿日 : 2023 年 12 月 28 日)
Thank you, Cynthia, for being our guest at Embassy Suites. We hope you enjoyed your stay and hope to see you again soon.

10/10 (非常に良い)

Nick

家族旅行
良かった点 : 清潔度、スタッフとサービス、客室の快適度
2023 年 12 月に 1 泊滞在
Richieからの返信 (投稿日 : 2023 年 12 月 28 日)
Thank you, Nick, for being our guest at Embassy Suites. We are glad you enjoyed your stay and hope to see you again soon.

4/10 (不満)

darlene

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
not good
many issues...contacting hotel about them
2023 年 11 月に 3 泊滞在
BTからの返信 (投稿日 : 2023 年 12 月 1 日)
Hi Darlene,We are sorry to hear that you had issues during your recent stay. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy. Please feel free to contact a member of management immediately. We look forward to hearing from you soon!

4/10 (不満)

Darien

小さなお子様連れの家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The property itself is beautiful the guest service was great however due to another guest having an issue with myself and my children he complained about noise several times and had an attendant come to my suite twice on his behalf. Respectfully I quickly got the children to be much quieter however I was charged a fee for smoking when no one smoked in the room at all and when I called the property I was told that the housekeepers said it smelled like marijuana and again it was only myself and 9yr olds in the suite and no one smoked at all I was also told that there was nothing that could be done about the charge so I escalated the issue and called the corporate office.
2023 年 11 月に 1 泊滞在
Richieからの返信 (投稿日 : 2023 年 11 月 30 日)
Thank you, Darien, for being our guest at Embassy Suites Memphis. It is our intent for all guest and members to have a pleasurable stay. Our property is a smoke environment and appreciate your understnding.

6/10 (普通)

Charles

家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Properties under renovation and lots of issues. Limited parking. Shower faucet was broken. Only one elevator working. Kept running out of things on breakfast bar. It may get better after renovations, but know there are some issues right now.
2023 年 11 月に 2 泊滞在
BTからの返信 (投稿日 : 2023 年 11 月 29 日)
Hi Charles,Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

6/10 (普通)

Edward

家族旅行
気になった点 : 清潔度
We stayed here some years ago, and it didn’t match the memories. The hotel is currently undergoing some refurbishment, but this didn’t affect our stay. We arrived on the Tuesday before Thanksgiving, so the hotel was quite busy. However, they only had one person on the front desk, and a line of guests waiting to check in, trailing across the lobby. Although there were fresh towels in the room, it did not appear to have been serviced in any other way. Hilton properties expect you to know that they no longer service rooms except by request (which I had forgotten), so it was only on our return to the room ahead of our second night that we realized that there was no spare roll of toilet paper in the room. Things were rectified as part of the requested service the following day. The complimentary breakfast buffet was reasonable (and the made to order omlette was good). Bizarrely, on the Friday they had no milk for either cereal or drinking. This stay fulfilled its purpose of somewhere to put our heads down while visiting family for Thanksgiving. But nothing made me want to hurry back.
2023 年 11 月に 3 泊滞在
BTからの返信 (投稿日 : 2023 年 11 月 29 日)
Hi Edward,Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

8/10 (良い)

Brittanie

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
There was some construction. But other than that, we had no issues. We loved the custom omelette breakfast.
2023 年 11 月に 1 泊滞在
Richieからの返信 (投稿日 : 2023 年 11 月 21 日)
Thank you, Brittanie, for being our guest at Embassy Suites Memphis. We are glad you enjoyed your stay and loved or custom omelets. We hope to see you again soon!

10/10 (非常に良い)

Carol

出張, 家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
After the renovation it will be a great place to visit
Richieからの返信 (投稿日 : 2023 年 11 月 21 日)
Thank you, Carol, for being our guest at Embassy Suites Memphis. We are glad you enjoyed your stay. We hope to see you again soon!

4/10 (不満)

Kimberly

気になった点 : 設備とサービス
Bathroom was dirty. Hair was in the shower. They were out of real silverware. Coffee was not refilled and this was before 9:30
2023 年 11 月に 3 泊滞在
Richieからの返信 (投稿日 : 2023 年 11 月 15 日)
Thank you for being our guest at Embassy Suites Memphis. It is our intent for every guest to have a pleasurable stay. Our team and I apologize for our service failures and hope to see you again soon.

10/10 (非常に良い)

Lori

2023 年 10 月に 1 泊滞在
Richieからの返信 (投稿日 : 2023 年 10 月 29 日)
Thank you, Lori, for being our guest at Embassy Suites Memphis. Our team is glad you enjoyed your stay and hope to see you again soon.

2/10 (非常に不満)

Chloe

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
My heat didn’t work and water was brown coming out of the faucets
2023 年 10 月に 1 泊滞在
Richieからの返信 (投稿日 : 2023 年 10 月 19 日)
Thank you, Chloe, for being our guest at Embassy Suites Memphis. Our team and I apologize for any service failures and understand your frustration. These issues are not typical of our property. It is our intent for every guest to have a pleasant experience and we hope to see you again soon.

6/10 (普通)

Yojaina

家族旅行
2023 年 9 月に 1 泊滞在
Richieからの返信 (投稿日 : 2023 年 10 月 8 日)
Thank you, Yojaina, for being our guest at Embassy Suites Memphis. It is our intent for every guest to have a pleasurable experience. Our team and I are glad you enjoyed your stay and hope to see you again soon.

2/10 (非常に不満)

Phil、Shaker Heights

2023 年 10 月に 1 泊滞在
Richieからの返信 (投稿日 : 2023 年 10 月 29 日)
Thank you, Phil, for being our guest at Embassy Suites Memphis. We apologize for any service failures. It is our intent for every guest to have a pleasurable experience. We hope to see you again soon.

10/10 (非常に良い)

Lars、Cordova

2023 年 9 月に 1 泊滞在
Richieからの返信 (投稿日 : 2023 年 10 月 29 日)
Thank you, Lars, for being our guest at Embassy Suites Memphis. Our team and I are ecstatic you enjoyed your stay and hope to see you again soon.