Hi Megumi,Thank you for taking the time to provide us with your valuable feedback. We’re glad that you enjoyed an overall experience with us. We look forward to welcoming you back in the near future.
Thank you for taking the time to submit your review about your recent stay here at The Savoy Hotel. We take great happiness to hear that you were able to take full advantage of our prime location. We look forward to having you stay with us again in the near future and if there is anything else we can help with in any future stays, please do not hesitate to ask. Kind regards, The Savoy Team
Thank you for taking the time to provide us with your valuable feedback. We’re glad that you enjoyed an overall experience with us. We look forward to welcoming you back in the near future.Kind Regards,Team Savoy
10/10 (非常に良い)
FUMIKA
2023 年 12 月 20 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
FUMIKA
2023 年 12 月に 1 泊滞在
Team Savoyからの返信 (投稿日 : 2023 年 12 月 26 日)
Hi Fumika,Thank you for taking the time to provide us with your valuable feedback. We’re glad that you enjoyed an overall experience with us. We look forward to welcoming you back in the near future.
4/10 (不満)
HIDEKI
2023 年 11 月 17 日
HIDEKI
2023 年 11 月に 1 泊滞在
Richard Hからの返信 (投稿日 : 2023 年 12 月 15 日)
Thank you for taking the time to review your recent stay with us at the Savoy Hotel Melbourne. We are sorry that your stay was not up to the expectations that set ourselves. We are trying to deliver the best stay possible for all our guests and unfortunately, we seem to have missed the opportunity this time. We have taken your feedback on board and we will continue to work on making improvements. Once again we thank you for your feedback and we hope to see you back in the near future. Kind regards,Team Savoy
10/10 (非常に良い)
ASAKO
2023 年 10 月 20 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
ASAKO
2023 年 9 月に 2 泊滞在
Richard Hからの返信 (投稿日 : 2023 年 10 月 23 日)
Thank you so much for your review. We are delighted to hear we met your expectations. At The Savoy Hotel, we take pleasure in providing quality service to all our guests. We look forward to having you stay with us again in the near future. Kind regards, The Savoy Team
10/10 (非常に良い)
Toshinari
家族旅行
2023 年 9 月 11 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel staffs were very friendly and very helpful about my stay in Melbourne.
Toshinari
2023 年 9 月に 2 泊滞在
Team Savoyからの返信 (投稿日 : 2023 年 9 月 18 日)
Dear Toshinari,Thank you for taking the time to post your review. The management team and I enjoyed reading about our team being ‘friendly’ and "helpful" throughout your stay. Their passion for hospitality is demonstrated by compliments such as yours. Once again, thank you for letting us know about your stay and we look forward to the opportunity to welcome you back to Savoy Melbourne.Kind Regards,Team Savoy
Hi Hajime,Thank you for taking the time to submit your review about your recent stay here at The Savoy Hotel. We take great happiness to hear that you were able to take full advantage of our prime location. We look forward to having you stay with us again in the near future and if there is anything else we can help with in any future stays, please do not hesitate to ask.
8/10 (良い)
J
2023 年 8 月 23 日
良かった点 : 清潔度、スタッフとサービス
J
2023 年 8 月に 3 泊滞在
Team Savoyからの返信 (投稿日 : 2023 年 8 月 27 日)
Dear J,Thank you for taking the time to provide us with your valuable feedback. We’re glad that you enjoyed an overall experience with us. We look forward to welcoming you back in the near future.Kind Regards,Team Savoy
8/10 (良い)
Yasuyo
2023 年 8 月 21 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Yasuyo
2023 年 8 月に 4 泊滞在
Team Savoyからの返信 (投稿日 : 2023 年 8 月 27 日)
Dear Yasuyo,Thank you for taking the time to provide us with your valuable feedback. We’re glad that you enjoyed an overall experience with us. We look forward to welcoming you back in the near future.Kind Regards,Team Savoy
6/10 (普通)
RIKA
2023 年 8 月 2 日
RIKA
2023 年 7 月に 3 泊滞在
Team Savoyからの返信 (投稿日 : 2023 年 8 月 22 日)
Hi Rika,Thank you for taking the time to provide us with your valuable feedback. We’re glad that you enjoyed an overall experience with us. We look forward to welcoming you back in the near future.
8/10 (良い)
MIKA
家族旅行
2023 年 4 月 18 日
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
ホコリかぶりがあるとこがありました。
MIKA
2023 年 4 月に 2 泊滞在
savoyからの返信 (投稿日 : 2023 年 4 月 20 日)
Dear MikaThank you for taking the time in leaving are review from your recent stay here at The Savoy Hotel. We hope you had a great stay.Kind RegardsSavoy Team
6/10 (普通)
TOMOKATSU
出張
2022 年 3 月 27 日
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス
ロケーションはいいが、高い。
TOMOKATSU
2022 年 3 月に 4 泊滞在
Jeffからの返信 (投稿日 : 2022 年 5 月 9 日)
Dear TOMOKATSU,
We appreciate that you have taken the time to tell us your thoughts about your stay with us and hope we can welcome you back soon.
Kind Regards,
Jeffrey U
Hi Anonymous,
Thank you for your 10/10 rating!
We are glad to know you have an enjoyable stay with us.
Hopefully we will be able to see you again :)
Kind Regards,
Melissa Theodorus
Dear Guest,
Thank you for taking the time to provide us with your lovely valuable feedback.
We are delighted to hear that you found our location convenient and you will also refer us to your friends and family for that I thank you.
once again we thank you for staying with us and hope to see you soon in the near future.
Kind Regards
Bharat
Duty Manager
8/10 (良い)
宿泊されたお客様
2020 年 1 月 2 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
宿泊されたお客様
2019 年 12 月に 1 泊滞在
Bharatからの返信 (投稿日 : 2020 年 1 月 5 日)
Dear Guest,
Thank you for taking the time to post your review.
All these reviews are so valuable to us as it shows us the ways to get Better For that we Thank you.
Kind Regards
Bharat
Duty Manager
Dear Guest,
Thank you for taking the time to provide us with your valuable feedback.
Your feedback in relation to the team is friendly and helpful was received with much delight by our Management Team.
Once again thank you very much for the lovely review.
Kind Regards
Bharat
Duty Manager
8/10 (良い)
宿泊されたお客様
2019 年 12 月 27 日
宿泊されたお客様
2019 年 12 月に 1 泊滞在
Bharat からの返信 (投稿日 : 2020 年 1 月 1 日)
Dear Guest,
Thank you for taking the time to post your review.
we hope you had a good time staying with us.
we can not wait to welcome you back to our savoy.
Kind regards
Bharat
Duty Manager
Dear Guest,
Thank you for taking the time to post your review.
we hope you had a good time staying with us.
we can not wait to welcome you back to our savoy.
Kind regards
Bharat
Duty Manager
8/10 (良い)
宿泊されたお客様
2019 年 12 月 9 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
宿泊されたお客様
2019 年 12 月に 2 泊滞在
Bharatからの返信 (投稿日 : 2019 年 12 月 9 日)
Dear Guest,
we appreciate your priceless review. I hope you had a lovely stay with us and we can not wait to welcome you again.
Please feel free to contact one of our lovely reception staff if there is any inquiry you have.
Hi Fumi,
We appreciate that you have taken the time to tell us your thoughts about your stay with us and hope we can welcome you back soon.
Kind Regards,
Jeffrey Uy
Night Manager
Thank you for your review.
We are sorry to hear that your additional bedding request was not organised prior to check in. We will pass the feedback on to our Team to improve our service.
We hope to welcome you again. Thank you
Thank you for your detailed review. We will ensure to pass your feedback to relevant department to improve our services
Kind regards,
Deepesh Gopi
Duty Manager
Thank you for your kind feedback.
Kind regards,
Deepesh Gopi
8/10 (良い)
宿泊されたお客様
2019 年 9 月 14 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
宿泊されたお客様
2019 年 9 月に 4 泊滞在
MTからの返信 (投稿日 : 2019 年 9 月 27 日)
Hi Anonymous,
Thank you for your 4 out 5 star rating! We hope you have an enjoyable stay with us. See you again soon!
Kind Regards,
Melissa Theodorus
Duty Manager
Hi Jupon,
Thank you for your review!
We are terribly sorry about the water pressure in your room. We will inform our Maintenance department to have a look at the hotel water pressure. Aside from that, we hope you have an enjoyable stay with us.
Should you have any further comments, please do not hesitate to contact us.
Kind Regards,
Melissa Theodorus
Duty Manager
8/10 (良い)
ジェフィー、千葉県
2019 年 8 月 17 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
隣の人の声が良く聞こえてきました。古い建物だからしょうがないですね。
ジェフィー
2019 年 8 月に 2 泊滞在
10/10 (非常に良い)
宿泊されたお客様
出張
2019 年 8 月 14 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
清潔感と礼儀正しいスタッフが印象的でした。
宿泊されたお客様
2019 年 8 月に 3 泊滞在
MTからの返信 (投稿日 : 2019 年 10 月 4 日)
Hi Anonymous,
Thank you for great review and thank you for acknowledging our staff as well.
We do hope you have an enjoyable stay with us.
Should you have any further comments, please do not hesitate to contact us directly.
Kind Regards,
Melissa Theodorus
Duty Manager
Hi Mr Ryoichi,
Thank you for your great feedback and thank you for acknowledging our staff as well.
We are glad to hear you have an enjoyable stay with us and we hope to see you again sometime in the future :)
Should you have any further comments, please do not hesitate to contact us directly.
Kind Regards,
Melissa Theodorus
Duty Manager
Hi Anonymous,
Thank you for your great review!
We are very pleased to hear that you have an enjoyable stay with us again. We will see you again next time then :)
Warm Regards,
Melissa Theodorus
Duty Manager
Hi Anonymous,
Thank you for your great 5 star rating!
We have submitted your feedback to the Housekeeping and Maintenance departments so they can come up with the solution. We are also delighted to hear that you have an enjoyable stay with us and wish to come back again. We will see you again then :)
Regards,
Melissa Theodorus
Duty Manager
Hi Takeo,
Thank you for your feedback!
We are terribly sorry for the sudden phone call to you room in the middle of the night. Unfortunately we have no record of who had called your room and had no way to find out. We are sorry if it had affected your entire experience of staying with us. We wish you all the best then.
Regards,
Melissa Theodorus
Duty Manager
10/10 (非常に良い)
宿泊されたお客様
グループ旅行
2019 年 5 月 26 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
とても清潔で居心地がいいホテル。立地条件も最高。
宿泊されたお客様
2019 年 5 月に 3 泊滞在
Jeffからの返信 (投稿日 : 2019 年 6 月 4 日)
Dear Madam/Sir,
Thank you for taking the time to tell us about your stay and we hope you get the opportunity to visit us again soon.
Kind Regards,
Jeffrey Uy
10/10 (非常に良い)
Nobuyuki
2019 年 5 月 20 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nobuyuki
2019 年 5 月に 3 泊滞在
Jeffからの返信 (投稿日 : 2019 年 6 月 21 日)
Dear Nobuyuki,
We appreciate that you have taken the time to give us a perfect rating about your stay with us and hope we can welcome you back soon.
Kind Regards,
Jeffrey Uy
Dear F.Y,
Thank you for taking the time to tell us about your stay. We are glad to hear you found our rooms to be spacious. We hope you get the opportunity to visit us again soon.
Kind Regards,
Jeffrey Uy
10/10 (非常に良い)
宿泊されたお客様
2019 年 5 月 8 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
宿泊されたお客様
2019 年 4 月に 4 泊滞在
Jeffからの返信 (投稿日 : 2019 年 5 月 16 日)
Dear Madam/Sir,
Thank you so much for taking the time to give us a perfect rating and we hope you will come and visit us again soon.
Kind Regards,
Jeffrey Uy
8/10 (良い)
Irene
2019 年 5 月 8 日
良かった点 : 清潔度、施設のコンディションと設備
Irene
2019 年 4 月に 4 泊滞在
Jeffからの返信 (投稿日 : 2019 年 5 月 16 日)
Dear Irene,
Thank you so much for taking the time to rate us. We hope to have the opportunity to welcome you back to The Savoy Hotel On Little Collins in the near future.
Kind Regards,
Jeffrey Uy
8/10 (良い)
宿泊されたお客様
出張
2019 年 5 月 6 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
インテリアが素敵だった。
宿泊されたお客様
2019 年 5 月に 1 泊滞在
Jeffからの返信 (投稿日 : 2019 年 5 月 8 日)
Dear Madam/Sir,
Thank you for taking the time to tell us about your stay. We are pleased to learn that you have enjoyed your visit and we look forward to welcoming you back.
Kind Regards,
Jeffrey Uy
10/10 (非常に良い)
宿泊されたお客様
2019 年 5 月 5 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
宿泊されたお客様
2019 年 5 月に 2 泊滞在
Jeffからの返信 (投稿日 : 2019 年 5 月 10 日)
Dear Madam/Sir,
Thank you for taking the time to give us a perfect rating. It is our pleasure to have you and we look forward to welcome you again at The Savoy Hotel.
Kind Regards,
Jeffrey Uy
10/10 (非常に良い)
宿泊されたお客様
2019 年 5 月 1 日
良かった点 : スタッフとサービス
宿泊されたお客様
2019 年 4 月に 4 泊滞在
Jeffからの返信 (投稿日 : 2019 年 5 月 1 日)
Dear Madam/Sir,
Thank you for giving us a perfect rating in relation to your stay and we look forward to welcoming you back in the near future.
Kind Regards,
Jeffrey Uy
8/10 (良い)
Shingo
2019 年 4 月 28 日
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Shingo
2019 年 4 月に 4 泊滞在
Jeffからの返信 (投稿日 : 2019 年 5 月 8 日)
Dear Shingo,
Thank you for your generous rating and we hope you get the opportunity to visit us again soon
8/10 (良い)
宿泊されたお客様
2019 年 4 月 21 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス
宿泊されたお客様
2019 年 4 月に 3 泊滞在
Jeffからの返信 (投稿日 : 2019 年 4 月 25 日)
Dear Madam/Sir
Dear Madam/Sir,
Thank you for giving us a high rating.
We hope you get the opportunity to visit us again soon.
Kind Regards,
Jeffrey Uy
10/10 (非常に良い)
宿泊されたお客様
2019 年 4 月 21 日
宿泊されたお客様
2019 年 4 月に 5 泊滞在
Jeffからの返信 (投稿日 : 2019 年 4 月 24 日)
Dear Madam/Sir,
Thank you for finding the time to give us a perfect rating and we hope you get the opportunity to visit us again soon.
Kind Regards,
Jeffrey Uy