Hello Matthew,Thank you for your feedback! We appreciate your compliments on our friendly staff and convenient location. We're sorry to hear that our "classic" rooms didn't meet your expectations in terms of decor. We'll certainly take your comments into consideration as we continue to strive for improvement. We hope to have the opportunity to welcome you back and provide a better experience in the future.Warm regards,Welcome Team @TheAlan

Hello Naomi,I'm delighted to hear that you had a great stay! If you have any further comments or need assistance with anything else, feel free to let me know. We look forward to welcoming you back for another wonderful experience in the future!Warm regards,The Alan Hotel Welcome Team

Hello Matthew,Thank you for your wonderful review! We're thrilled to hear that you found our hotel excellent overall, enjoyed our fantastic breakfast, great rooms, and brilliant service. However, we apologize for the inconvenience you experienced with the Wi-Fi connection. We appreciate your kind words and hope to welcome you back for another enjoyable stay soon!Thank you,The Alan Hotel Welcome Team

Hello Graeme,Thank you for your positive review! We're delighted to hear that you enjoyed the vibe of our hotel right in the city center and that our staff made your stay memorable with their friendliness. We strive to create a welcoming atmosphere for our guests, and we're glad that you experienced just that.Best regards,The Alan Hotel Welcome Team

Hello Ben,Thank you for taking the time to share your detailed feedback with us. We're glad to hear that you found our hotel to be overall not too bad and a good value for money. We appreciate your insights regarding the industrial chic design of the rooms and understand that it may not appeal to everyone. We apologize for any discomfort caused by the soft mattress and the lack of natural light in your room, as well as for the cleanliness issues with the rugs. Your comments will be shared with our housekeeping team for improvement. Regarding parking, we apologize for any inconvenience and will look into better options for our guests. We regret any disturbances caused by external noises and will work to minimize these for a more peaceful stay in the future. Best regards,The Alan Hotel Welcome Team

Hello Kezia,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed the restaurant and food during your stay with us. However, we apologize for the shortcomings you experienced with the check-in process and the room itself. Your comments regarding the decoration in the rooms and the accessibility features will be shared with our team for improvement. We're sorry for any confusion or inconvenience caused by the lack of staff at the front desk upon your arrival. We appreciate your understanding and patience. It's great to hear that you found the bed comfortable and that the breakfast helped to improve your overall experience. We will use your feedback to make necessary improvements and ensure a more seamless stay for our guests in the future. Warm regards,The Alan Hotel Welcome Team

Good afternoon,Thank you for your feedback. We're glad to hear that you enjoyed your one-night stay with us and found the hotel quiet with a nice-sized room. However, we apologize for the inconvenience caused by the Wi-Fi not working during your stay. Our team is committed to providing a seamless experience for our guests, and we will address the Wi-Fi issue promptly to ensure it doesn't happen again in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more satisfying stay.Warm regards,The Alan Hotel welcome Team

Hello Char,Thank you for sharing your feedback with us, and we sincerely apologize for the disappointment you experienced during your stay. It's disheartening to hear that we fell short of your expectations and that you found our hotel to be below the standard you were expecting. We take cleanliness and maintenance very seriously, and we apologize for the issues you encountered in your room. Your comments regarding the condition of the room will be addressed with our housekeeping and maintenance teams to ensure improvements are made. We appreciate your positive remarks about our central location and the bathroom products. However, we understand that these do not make up for the overall dissatisfaction you experienced. We will use your feedback constructively to make necessary improvements and provide a better experience for our guests in the future.Thank you,The Alan Hotel Welcome Team

Hello Leia,We're thrilled to hear that you had an amazing stay with us! Thank you for your kind words. If you ever find yourself back in the area, we'd be delighted to welcome you again for another fantastic experience. Safe travels until then!Thank you,The Alan Hotel Welcome Team