高級寝具、ピロートップベッド、セーフティボックス (室内)、客室ごとに異なるインテリア

レジデンス イン バイ マリオット マンチェスター ピカデリーの口コミ

4 out of 5

口コミ

9.2

とても素晴らしい

評価 10 - 294 件の口コミ中 203 件が非常に良い" "
評価 8 - 294 件の口コミ中 58 件が良い" "
評価 6 - 294 件の口コミ中 25 件が普通" "
評価 4 - 294 件の口コミ中 4 件が不満" "
評価 2 - 294 件の口コミ中 4 件が非常に不満" "

9.4/10

清潔度

9.4/10

スタッフとサービス

9.2/10

設備とサービス

9.2/10

施設のコンディションと設備

9.0/10

環境への配慮

口コミ

10/10 (非常に良い)

Amanda

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel is like a home away from home, being a small, quiet boutique perfectly positioned with just a short walk into town. The team were very friendly and helped to provide information where they could
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

BALL

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Facility is good There is a kitchen with sufficient utensils for reheating food / wash fruits
2024 年 5 月に 3 泊滞在
Alexからの返信 (投稿日 : 2024 年 5 月 25 日)
Dear Ball, Thank you for your positive review! We're glad you enjoyed our facility and found the kitchen well-equipped for your needs. We look forward to welcoming you back soon!

6/10 (普通)

Julie

家族旅行
良かった点 : スタッフとサービス
Our suite was covered in glitter, leak under the kitchen sink, air con unit leaked (needed towels underneath) Apart from these little points, the decor is modern, bed comfy and suite light and airy. The room images online (Expedia fault I believe) were not accurate of our booking. Breakfast was cold.
2024 年 5 月に 1 泊滞在
Alexからの返信 (投稿日 : 2024 年 5 月 25 日)
Dear Julie,Thank you for your feedback. We're sorry to hear about the issues you encountered with the suite. We appreciate your positive comments on the decor and comfort. We'll address these concerns immediately and work with Expedia to ensure accurate room images. Thank you for bringing this to our attention, and we hope to provide a better experience in the future.

8/10 (良い)

Darren

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Alexからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you for the 4/5 rating! I'm glad you had a positive experience. If there's anything specific we can improve, please let us know. We look forward to serving you again!

10/10 (非常に良い)

Christina

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The breakfast was very nice but could have been more organised as to where everything is.
2024 年 5 月に 1 泊滞在
Alexからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Christina,Thank you for your feedback! We're glad you enjoyed the breakfast and appreciate your suggestion on improving the organization. We'll work on making it easier to find everything. Hope to see you again soon!

8/10 (良い)

Greg

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel location was good for a short weekend in Manchester. Not much around the hotel but a short walk into the city centre. Rooms were clean and well maintained and the staff were great however breakfast was a little disappointing, very cramped area to get food and limited choice i.e. no sausage.
2024 年 5 月に 1 泊滞在
Alexからの返信 (投稿日 : 2024 年 5 月 12 日)
Dear Greg,Thank you for your feedback. We appreciate your kind words about our convenient location, well-maintained rooms, and friendly staff. We apologize for any inconvenience you experienced with breakfast. Please know that we replenish breakfast items until breakfast ends at 10:30 on Sundays. We'll take your feedback into consideration to improve the breakfast experience for our guests. We hope to welcome you back for an even better stay in the future.

8/10 (良い)

Sian

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A lovely stay. Convenient to shops and station. Great service and very helpful staff. One male member of staff who checked us in was particularly accommodative and welcoming.
2024 年 5 月に 1 泊滞在
Alexからの返信 (投稿日 : 2024 年 5 月 12 日)
Dear Sian,Thank you for your positive review! We're delighted to hear that you had a lovely stay and found our location convenient. It's wonderful to know that you received great service from our staff, especially the male member who checked you in. We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future!

8/10 (良い)

Kenneth

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel only a few minutes walk from nearby amenities, staff where helpful and friendly. Unfortunately a lot of building work nearby continued past midnight so pretty noisy.
2024 年 5 月に 1 泊滞在
Alexからの返信 (投稿日 : 2024 年 5 月 7 日)
Thank you for your feedback! We're delighted you appreciated our convenient location and friendly staff. We apologize for any inconvenience caused by the nearby construction noise. We'll strive to address this for a better experience in the future. Hope to host you again soon!

10/10 (非常に良い)

Atsuko

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Très bien ! C’est gentil !
2024 年 5 月に 2 泊滞在
Alexからの返信 (投稿日 : 2024 年 5 月 7 日)
Thank you for the perfect score! We're thrilled you enjoyed your stay. Looking forward to welcoming you back soon!

10/10 (非常に良い)

Victor、somerset

良かった点 : 清潔度、スタッフとサービス
2024 年 4 月に 1 泊滞在
Alexからの返信 (投稿日 : 2024 年 5 月 7 日)
Thank you for the perfect score! We're thrilled you enjoyed your stay. Looking forward to welcoming you back soon!

10/10 (非常に良い)

HUSSEIN、Deayah

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good stay. Nice staff
2024 年 4 月に 2 泊滞在
Alexからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Hussein,Thank you for your kind words! We're thrilled to hear you enjoyed your stay and appreciated our staff. We hope to welcome you back soon!

10/10 (非常に良い)

rosie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We have stayed here before and again found the hotel a great place to stay. The rooms are spacious, stylish, clean and well equipped. The studios and suites benefit from cooking facilities which are great for a quick meal.
2024 年 4 月に 1 泊滞在
Alexからの返信 (投稿日 : 2024 年 4 月 27 日)
Thank you for choosing to stay with us again and for sharing your positive experience! We're delighted to hear that you found our hotel to be a great place to stay once more. It's wonderful to know that you appreciated the spaciousness, style, cleanliness, and amenities of our rooms. We're glad that the cooking facilities in the studios and suites added convenience to your stay. We look forward to welcoming you back for another great experience in the future!

10/10 (非常に良い)

Stephen

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Overall great stay....lovely staff at check in and great room....more like an apartment...well stocked kitchen etc.
2024 年 4 月に 2 泊滞在
Alexからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Stephen,Thank you for your outstanding review! We're thrilled to hear that you had a great stay and that you found our staff at check-in lovely. It's wonderful to know that you enjoyed your room, which sounds like it offered a cozy and well-equipped apartment-like experience. Providing a comfortable and convenient stay is our priority, and we're glad we could meet your expectations. We hope to have the pleasure of welcoming you back for another fantastic stay in the future!

10/10 (非常に良い)

Tomasz

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 4 泊滞在
Alexからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Tomasz,Thank you for leaving a 5/5 rating! We appreciate your feedback and are delighted to know that you had a positive experience during your stay. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. We look forward to welcoming you back in the future!

6/10 (普通)

Bruce

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Alexからの返信 (投稿日 : 2024 年 4 月 17 日)
Thank you for taking the time to leave a rating for your recent stay. We appreciate your feedback, as it helps us identify areas where we can improve to better serve our guests. If you have any specific comments or suggestions you'd like to share with us, please don't hesitate to reach out. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

8/10 (良い)

Marcel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Alexからの返信 (投稿日 : 2024 年 4 月 17 日)
Thank you for your feedback! We're glad you enjoyed your stay.

10/10 (非常に良い)

ali、Witham

2024 年 3 月に 4 泊滞在
Alexからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you so much for the 5/5 review! I'm thrilled to hear you had a great experience. If there's anything else I can assist you with, please don't hesitate to let me know!

8/10 (良い)

ARIADNA

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
La ubicación para ir al estadio del Manchester City es ideal, hay una pizzería cerca llamada ruddys muy buena.
2024 年 3 月に 3 泊滞在
Alexからの返信 (投稿日 : 2024 年 4 月 5 日)
¡Gracias por tu comentario! Nos alegra saber que nuestra ubicación cerca del estadio del Manchester City fue conveniente para ti. ¡Y gracias por la recomendación de la pizzería Ruddys! Esperamos verte de nuevo en el futuro

10/10 (非常に良い)

SATHISH

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The best
2024 年 3 月に 2 泊滞在
Alexからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Sathish,Thank you for the fantastic 5-star review! We're delighted you enjoyed your stay with us. Looking forward to welcoming you back soon!

8/10 (良い)

Sheila

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
Staff were very friendly and helpful. Breakfast was also very good and very clean area. Area a little cramped. No dining restaurant. No bar. Tea in room not replenished on last night. The room is in need of some maintenance. The rug on one side of the bed dangerous. Didn’t feel it was 4 star quality overall. 3 star at best.
2024 年 3 月に 3 泊滞在
Alexからの返信 (投稿日 : 2024 年 3 月 27 日)
Dear Sheila,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our staff to be friendly and helpful, and enjoyed our delicious breakfast in a clean environment. We apologize for any inconvenience caused by the limited beverage options and the lack of dining restaurant and bar facilities.Regarding your concerns about the room, we appreciate your observations and will certainly address them promptly to ensure our guests' safety and comfort. Additionally, we apologize for the oversight in not replenishing the tea in your room on the last night of your stay.We do offer a pizza menu in the evenings along with a selection of beverages, and we regret if this was not adequately communicated during your stay.Your feedback is invaluable to us as we continuously strive to improve our services and facilities. We hope to have the opportunity to welcome you back in the future and provide you with an enhanced experience that meets your expectations.

10/10 (非常に良い)

Carol

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great apartment, spacious with well equipped mini kitchen. Easy to walk everywhere, close to the Northern Quarter and convenient for Piccadilly train station. Breakfast was included so that was great - it was very busy on the Saturday morning though. Staff were friendly and polite, even when they were busy. The rooms were warm so check / adjust the thermostat when you arrive. There was a security deposit which was returned within a day or two of our stay, but we had been warned it may take up to five days. It’s a city centre hotel so you may get some noise outside when people leave the clubs and make their way home. There is a lot of building work in the area - this didn’t affect us as we were staying over the weekend. Overall a great stay.
2024 年 3 月に 2 泊滞在
Alexからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Carol,Thank you for the fantastic 5-star review! We're thrilled you enjoyed our spacious apartment with a well-equipped mini kitchen and found our location convenient. We appreciate your feedback about breakfast and will work to improve service during busy times. It's wonderful to hear you found our staff friendly and accommodating. We'll also ensure our guests are informed about thermostat adjustments for optimal comfort. We're glad your security deposit was promptly returned. Your comments about potential noise and nearby construction are noted. We're delighted you had a great overall stay and hope to welcome you back soon!

10/10 (非常に良い)

Jack

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing
2024 年 3 月に 1 泊滞在
Alexからの返信 (投稿日 : 2024 年 3 月 26 日)
Thank you so much for your kind words! We're thrilled to hear you had a fantastic experience with us. Looking forward to welcoming you back soon!

8/10 (良い)

Paul

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Room was good size and the shower was hot and strong pressure. Breakfast was amazing and a highlight!
2024 年 3 月に 2 泊滞在
Alexからの返信 (投稿日 : 2024 年 3 月 24 日)
Dear Paul,Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you enjoyed your stay and found our room size comfortable, with a hot and invigorating shower experience. It's fantastic to know that our breakfast left a lasting impression and became a highlight of your visit. Your satisfaction is our top priority, and we hope to welcome you back for another wonderful stay in the future! If there's anything more we can do to make your next stay even better, please don't hesitate to let us know.

10/10 (非常に良い)

Anthony

良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Great city hotel. Very friendly and helpful staff. Quiet location. Comfortable bed and good sized room. Would book again. A
2024 年 3 月に 1 泊滞在
Alexからの返信 (投稿日 : 2024 年 3 月 21 日)
Dear Anthony,Thank you for the 5-star review! We're thrilled to hear that you enjoyed your stay at our city hotel. It's fantastic to know that you found our staff to be friendly and helpful, and that you appreciated the quiet location. We're glad you found the bed comfortable and the room spacious. We look forward to welcoming you back again for another great experience!

10/10 (非常に良い)

Robert

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
great staff
2024 年 3 月に 1 泊滞在
Alexからの返信 (投稿日 : 2024 年 3 月 21 日)
Dear Robert,Thank you for the 5-star review! We're delighted to hear that you had a positive experience with our staff. Providing excellent service is our priority, and we're glad our team made your stay enjoyable. We hope to welcome you back again soon!

10/10 (非常に良い)

Wing Chi

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean and Big Room. service really good.
2024 年 3 月に 2 泊滞在
Alexからの返信 (投稿日 : 2024 年 3 月 21 日)
Dear Wing Chi,Thank you for the 5-star review! We're glad you enjoyed your stay with us, found the room clean and spacious, and appreciated our service. We look forward to welcoming you back soon!

10/10 (非常に良い)

Tunbosun

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely residence.
2024 年 3 月に 1 泊滞在
Alexからの返信 (投稿日 : 2024 年 3 月 11 日)
Dear Tunbosun,Thank you for your kind words! We're thrilled to hear you enjoyed your stay.

10/10 (非常に良い)

Nigel

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good Modern spacious room with good facilities
2024 年 3 月に 1 泊滞在
Alexからの返信 (投稿日 : 2024 年 3 月 11 日)
Dear Nigel,Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you enjoyed your stay with us and found our modern, spacious rooms and facilities to your liking. We strive to provide a comfortable and enjoyable experience for all our guests, and we're glad we hit the mark for you. We hope to have the pleasure of welcoming you back again soon!

10/10 (非常に良い)

Susie

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Brilliant apartment for a 2 night stay in walking distance of the station and town centre. The staff were lovely and the room was spacious, clean and well-equipped. Breakfast was excellent. Would definitely stay again in visiting Manchester.
2024 年 3 月に 2 泊滞在
Alexからの返信 (投稿日 : 2024 年 3 月 11 日)
Dear Susie,Thank you for sharing your experience with us! We're delighted to hear that you had a brilliant stay and enjoyed our convenient location, spacious and well-equipped room, and excellent breakfast offerings. It's wonderful to know that our staff left a positive impression on you as well. We can't wait to welcome you back on your next visit to Manchester!

10/10 (非常に良い)

Cynthia

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice
2024 年 3 月に 1 泊滞在
Alexからの返信 (投稿日 : 2024 年 3 月 7 日)
Dear Cynthia,Thank you for your positive review! We're glad you enjoyed your stay and appreciated our lovely rooms and excellent service. We hope to welcome you back soon!Kind Regards,

8/10 (良い)

martin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Fantastic room
2024 年 3 月に 1 泊滞在
Alexからの返信 (投稿日 : 2024 年 3 月 5 日)
Dear Martin,Thank you for your review! We're delighted to hear that you enjoyed your stay and found our room fantastic. Your satisfaction is our priority, and we're glad we could provide you with a comfortable experience. If there's anything else we can do to improve your next visit, please don't hesitate to let us know. We hope to welcome you back again soon!

8/10 (良い)

Allan Prøhl

グループ旅行
良かった点 : スタッフとサービス、客室の快適度
Kan anbefales
Fint sted. God service. Personale var flinke og hjælpsomme. Dog syntes jeg ikke stedet lever op til 4 stjerner.
2024 年 2 月に 4 泊滞在
Alexからの返信 (投稿日 : 2024 年 2 月 28 日)
Dear Allan,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our place nice and that you received good service from our staff.We're sorry to hear that you felt our establishment didn't quite live up to a 4-star rating. We take guest feedback seriously and would love to hear more about your specific concerns so that we can address them and improve our services.Please feel free to reach out to us directly with any additional feedback or suggestions you may have. Your input is invaluable to us as we strive to provide the best possible experience for all our guests.Thank you again for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 2 泊滞在
Alexからの返信 (投稿日 : 2024 年 2 月 25 日)
Thank you for your review! We're delighted to hear that you had a positive experience with us. Your feedback is valuable to us as we continuously strive to improve. We hope to have the opportunity to serve you even better in the future. If there's anything specific you think we could do to enhance your experience, please feel free to share. We appreciate your support and look forward to your next visit!

10/10 (非常に良い)

Sophie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Alexからの返信 (投稿日 : 2024 年 2 月 25 日)
Dear Sophie,Thank you so much for your fantastic review! We're thrilled to hear that you had a flawless experience with us. We strive to provide exceptional service, and it's incredibly rewarding to know that we succeeded in meeting your expectations. We look forward to welcoming you back soon!

10/10 (非常に良い)

Alice

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Alexからの返信 (投稿日 : 2024 年 2 月 23 日)
Dear Alice,Thank you so much for your glowing review! We're thrilled to hear you had such a positive experience with us.

8/10 (良い)

Jack

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Bad at first; but staff turned it around for me
First room had rubbish left under the bed so asked to be moved to one that has been cleaned correctly. Was upgraded to one of the best rooms available. This was an excellent room, basically an entire apartment. The guy at breakfast is very helpful and friendly. The only annoyance is they insist on seeing photo ID at check in which I don’t carry because nobody asks for it these days, you have all my info from the booking. So had to text someone at home to send me a photo of it.
2023 年 11 月に 1 泊滞在
Alexからの返信 (投稿日 : 2024 年 2 月 21 日)
Dear Jack,Thank you for your feedback. We apologize for the initial inconvenience with your room but are glad to hear that our staff could swiftly resolve the issue and provide you with an excellent experience. We appreciate your kind words about our upgraded accommodations and our friendly breakfast staff. Regarding the photo ID requirement, we'll review our procedures to ensure a smoother check-in process for our guests. We hope to welcome you back for an even better stay in the future.

10/10 (非常に良い)

Jiwon

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Alexからの返信 (投稿日 : 2024 年 2 月 21 日)
Thank you for your review !

8/10 (良い)

Kerry

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The shower leaked --needs a new plastic sleeve on bottom of shower hey -keep your staff they are good
2024 年 2 月に 3 泊滞在
Alexからの返信 (投稿日 : 2024 年 2 月 21 日)
Dear Kerry,Thank you for your feedback. We're glad to hear that you found our staff to be good.We apologize for the inconvenience you experienced with the shower leak. Your comment has been duly noted, and we will address the issue promptly to ensure a more comfortable stay for our guests in the future.If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out to us.We appreciate your understanding and hope to have the opportunity to welcome you back for an improved experience.

10/10 (非常に良い)

Ausama

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Alexからの返信 (投稿日 : 2024 年 2 月 21 日)
Thank you for your review!

10/10 (非常に良い)

Leah

2024 年 2 月に 1 泊滞在
Alexからの返信 (投稿日 : 2024 年 2 月 21 日)
Dear Leah,Thank you for the excellent rating! We're thrilled you had a fantastic stay at Residence Inn by Marriott Manchester Piccadilly. We hope to welcome you back soon!

10/10 (非常に良い)

Janice

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Alexからの返信 (投稿日 : 2024 年 2 月 21 日)
Dear Janice,Thank you for the excellent rating! We're thrilled you had a fantastic stay at Residence Inn by Marriott Manchester Piccadilly. We hope to welcome you back soon!

8/10 (良い)

Cath

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great Location
Check in was poor. Small area to queue. Slow and crowded. Otherwise stay was great. Lovely room, huge bed. Breakfast was busy but worked well. Seating area a little cramped.
2024 年 2 月に 1 泊滞在
Alexからの返信 (投稿日 : 2024 年 2 月 18 日)
Dear Cath,Thank you for your feedback! We appreciate your positive comments about your stay, including the lovely room and breakfast experience. We apologize for any inconvenience during check-in and note your observations about the queue area and breakfast seating. We'll certainly take these into consideration for improvements. We hope to welcome you back soon for an even smoother experience!

10/10 (非常に良い)

Surinder

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Magnificent Stay
Absolutely magnificent thank you to the entire staffing team for a wonderful stay and helpful service
2024 年 2 月に 1 泊滞在
Alexからの返信 (投稿日 : 2024 年 2 月 18 日)
Dear Surinder,Thank you for your glowing review! We're thrilled to hear that you had a magnificent stay and that our staff provided helpful service. We truly appreciate your kind words and look forward to welcoming you back again soon!

10/10 (非常に良い)

Pui Yi

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent front desk service
2024 年 2 月に 1 泊滞在
Alexからの返信 (投稿日 : 2024 年 2 月 17 日)
Thank you for your perfect score! We're thrilled to hear that you had a fantastic experience during your stay with us. Your satisfaction is our top priority, and we're delighted that everything met or exceeded your expectations.

8/10 (良い)

Alannah

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lovely 1 night trip
Stayed here with my mam for 1 night. We got a lovely welcome by Vicky and the room looked just like the pictures! There is building works going on next door but didn't bother us apart from a strong vibration around 9:30am in the morning. Well equipped with toiletries/washing up/cooking equipment. Lovely and clean apart from some parts of the walls (splashes of product/makeup etc) that just needed a wipe over and some minor damage in the bathroom (chips on sink and in bath). Amazing huge TV's and a hairdryer that actually has some power! Breakfast was complimentary and better than expected, with great service from the staff who kept things well stocked up. Some may find the language barrier with some staff slightly difficult but we would definitely stay here again and a suite is great for a longer trip!
2024 年 2 月に 1 泊滞在
Alexからの返信 (投稿日 : 2024 年 2 月 17 日)
Dear Alannah,Thank you for sharing your feedback with us! We're delighted to hear that you and your mom enjoyed your stay and received a warm welcome from Vicky. We're glad that the room lived up to your expectations and that you found it well-equipped with amenities.We apologize for any inconvenience caused by the building works nearby and the vibration you experienced in the morning. Your comments regarding the cleanliness of the room have been noted, and we will ensure that our housekeeping team pays closer attention to those areas in the future.It's wonderful to hear that you were pleasantly surprised by the complimentary breakfast and the great service provided by our staff. We appreciate your understanding regarding any language barriers you encountered, and we will continue to work on improving communication with all guests.We're thrilled that you would choose to stay with us again, and we look forward to welcoming you back for another great experience, perhaps for a longer trip next time!

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 2 泊滞在
Alexからの返信 (投稿日 : 2024 年 2 月 17 日)
Thank you for your perfect score! We're thrilled to hear that you had a fantastic experience during your stay with us. Your satisfaction is our top priority, and we're delighted that everything met or exceeded your expectations.

6/10 (普通)

Fabio

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
Nice hotel and in good location as you can walk to city centre. I totally disagree with the £10 per hour early check-in charge when my room was already ready....definitely not a good customer service move.
2024 年 2 月に 1 泊滞在
Alexからの返信 (投稿日 : 2024 年 2 月 17 日)
Dear Fabio,I understand your concern regarding the check-in time. We advertise our standard check-in time as 3 PM to ensure that rooms are properly prepared and ready for guests' arrival. While we do our best to accommodate early check-in requests whenever possible, availability is dependent on various factors such as room readiness and current occupancy levels.We offer complimentary early check-in as a benefit to our Bonvoy members who book directly with us, subject to availability. However, we also recognize that this may not always be feasible due to operational constraints.We apologize if there was any miscommunication regarding your expectations for early check-in. Your feedback is valuable to us, and we will use it to improve our communication and service offerings in the future.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more seamless experience in the future.

10/10 (非常に良い)

Blessing

2024 年 2 月に 2 泊滞在
Alexからの返信 (投稿日 : 2024 年 2 月 17 日)
Thank you for your perfect score! We're thrilled to hear that you had a fantastic experience during your stay with us. Your satisfaction is our top priority, and we're delighted that everything met or exceeded your expectations.

8/10 (良い)

Ildiko

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff is very kind and obliging. Cleanliness could be better. The room was lovely and comfortable.
2024 年 2 月に 2 泊滞在
ALexからの返信 (投稿日 : 2024 年 2 月 17 日)
Dear Ildiko,Thank you for taking the time to provide us with your feedback. We're pleased to hear that you found our staff to be kind and obliging, and that you enjoyed the comfort of your room.We apologize for any cleanliness concerns you may have encountered during your stay. Your feedback is important to us, and we take it seriously. We will address these concerns with our housekeeping team to ensure that our standards are consistently met and exceeded.If you have any specific details or additional feedback regarding cleanliness issues, please feel free to share them with us. Your input helps us improve and provide a better experience for all our guests.Thank you again for your feedback, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

8/10 (良い)

宿泊されたお客様

Hidden gem
2024 年 2 月に 2 泊滞在
Alexからの返信 (投稿日 : 2024 年 2 月 17 日)
Dear Guest,Thank you for your review! We're glad to hear that you found our hotel to be a hidden gem. Your satisfaction is important to us, and we're delighted that you enjoyed your stay overall.If there are any specific areas where you feel we can improve and earn that perfect 10/10 score from you, please don't hesitate to let us know. Your feedback helps us ensure that we continue to provide exceptional experiences for all our guests.We hope to have the opportunity to welcome you back for another great stay in the future!