シティ ビュー

マンチェスターマリオットホテルピカデリーの口コミ

4 out of 5

口コミ

7.8

良い

評価 10 - 1129 件の口コミ中 451 件が非常に良い" "
評価 8 - 1129 件の口コミ中 322 件が良い" "
評価 6 - 1129 件の口コミ中 164 件が普通" "
評価 4 - 1129 件の口コミ中 108 件が不満" "
評価 2 - 1129 件の口コミ中 84 件が非常に不満" "

8.0/10

清潔度

8.0/10

スタッフとサービス

7.6/10

設備とサービス

7.6/10

施設のコンディションと設備

7.8/10

環境への配慮

口コミ

6/10 (普通)

宿泊されたお客様

グループ旅行
良かった点 : 客室の快適度
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 7 月に 2 泊滞在
Matthewからの返信 (投稿日 : 2023 年 7 月 31 日)
Thank you for choosing to stay with us and taking the time to leave a review. We hope to see you again soon.

8/10 (良い)

Miyuki

2022 年 12 月に 1 泊滞在

8/10 (良い)

Sarah

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Had. To give an average rating for property condition and facilities as it's currently undergoing a lot of reconstruction, so there's scaffolding up, men working in reception and on the scaffolding. Wee bit disconcerting to have labourers directly outside your bedroom window! Would have enjoyed using the spa but the temporary changing room put me off. Plus we had to use a temporary entrance/exit which caused some confusion with the sat nav directions. Thought £25 per day for parking was a bit steep. Staff were friendly and helpful, at reception and in the bar. In the restaurant at breakfast the lady making the omelettes to order was exceptionally amenable and chatty. Our room hadn't long been refurbished, so it was immaculate. We did have an issue with the shower being too hot, mentioned it at reception and they sorted it immediately. Appreciated having a fridge in the room too. Location is good for going to the O2 Apollo and walkable distance to the city centre.
2024 年 5 月に 2 泊滞在
Emilyからの返信 (投稿日 : 2024 年 5 月 18 日)
Dear Sarah,I want to thank you for sharing your experience with us, and I will share your message and comments with the hotel leadership team, and relevant departments. I appreciate you taking the time to share your feedback, as it allows us to work and improve on providing the best service. We hope to welcome you back soon, and thank you for staying with us.

8/10 (良い)

Sarah

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I loved this hotel
2024 年 5 月に 1 泊滞在
Emilyからの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Sarah,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 (良い)

Wai ping

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Proximity to railway station & free shuttle bus station. The room is big & comfortable
2024 年 5 月に 2 泊滞在
Emilyからの返信 (投稿日 : 2024 年 5 月 19 日)
Dear Wai,Thank you for taking the time to share your thoughts regarding your stay. I appreciate you sharing your experience with us, and I will share your message with the hotel leadership team.Once again, I appreciate you taking the time to share your feedback, and thank you for staying with us.

10/10 (非常に良い)

Moira

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Lovely big room comfy beds and clean hot shower. Wasn’t told about construction all on the outside of the hotel
2024 年 5 月に 1 泊滞在
Emilyからの返信 (投稿日 : 2024 年 5 月 12 日)
Dear Moira,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 (非常に良い)

Sherilyn

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Convenient to Piccadilly station.
2024 年 5 月に 1 泊滞在
Emilyからの返信 (投稿日 : 2024 年 5 月 11 日)
Dear Sherilyn,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 (良い)

Julie、BARNOLDSWICK

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Still undergoing renovation but area seemed a little "dark" Noise from busy road too
2024 年 4 月に 1 泊滞在
Emily からの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Julie,Thank you for taking the time to let us know about your experience while staying with us. I hope you choose to stay with us again when your travels bring you back to the area, so you can experience our fabulous updates.

10/10 (非常に良い)

Anne-Marie

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel, helpful staff, and very welcoming. Rooms were very clean, and comfortable. Only thing I would say is it's on a main road so was a noisy with traffic
2024 年 5 月に 1 泊滞在
Emily からの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Anne-Marie,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 (非常に良い)

Georgia

2024 年 5 月に 1 泊滞在
Emily からの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Georgia,Thank you for choosing Manchester Marriott Hotel Piccadilly for your stay, and for taking the time to share your positive feedback. We're delighted to hear that you found our hotel to be a very nice place with friendly staff and clean rooms. Your kind words are truly appreciated, and we're thrilled to know that you had an enjoyable experience during your time with us. We value your insights and look forward to welcoming you back in the future. Once again, thank you for your glowing review!

4/10 (不満)

Georgina

良かった点 : 清潔度、スタッフとサービス
I was disappointed in the hotel, the bed was really uncomfortable, air con didn't work, so had to move rooms at midnight as it was stuffy and the blackout curtains didn't fully cover window area, so got woken up by the bright sunlight. Bad nights sleep so would not stay again.
2024 年 4 月に 1 泊滞在
Emilyからの返信 (投稿日 : 2024 年 5 月 5 日)
Dear Georgina,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologise for failing to meet your expectations.I apologise for the disruption caused during your stay, and I hope you choose to stay with us again when your travels bring you back to the area when our renovations are complete.

8/10 (良い)

Andrea

良かった点 : スタッフとサービス、施設のコンディションと設備
Apart from alterations going on within the hotel room was lovely & staff very accommodating & friendly. The newly refurbished restaurant is lovely
2024 年 4 月に 1 泊滞在
Emilyからの返信 (投稿日 : 2024 年 5 月 5 日)
Dear Andrea,Thank you for taking the time to share your thoughts regarding your stay. I appreciate you sharing your experience with us, and I will share your message with the hotel leadership team.Once again, I appreciate you taking the time to share your feedback, and thank you for staying with us.

4/10 (不満)

Oliver

グループ旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Room needed proper clean across the board marks on carpets, surfaces dusty didn’t seem looked after disappointing for a Marriott
2024 年 4 月に 1 泊滞在
Emily からの返信 (投稿日 : 2024 年 4 月 26 日)
Dear Oliver,I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. Your feedback has been shared with our housekeeping leaders to ensure this is an isolated incident.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.

10/10 (非常に良い)

Alexandra

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Easy check in , reception staff very friendly and helpful , our room was really nice with an amazingly comfortable bed .
2024 年 4 月に 1 泊滞在
Emilyからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Alexander,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 (非常に良い)

John

良かった点 : 清潔度、スタッフとサービス
The staff was very very excellent indeed we couldn't ask for any better from start to finish amazing made my daughter feel like a princess
2024 年 4 月に 1 泊滞在
Emilyからの返信 (投稿日 : 2024 年 4 月 20 日)
Dear John,Thank you for choosing Manchester Piccadilly Hotel for your stay, and for taking the time to share your positive feedback. We're delighted to hear that you found our hotel to be a very nice place with friendly staff and clean rooms. Your kind words are truly appreciated, and we're thrilled to know that you had an enjoyable experience during your time with us. We value your insights and look forward to welcoming you back in the future. Once again, thank you for your glowing review!

10/10 (非常に良い)

Robina、Beckenham

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Currently work going on so should be cheaper - will be great once completed. Currently scaffolding outside rooms, grubby entrance and alternate access to spa. Ample breakfast with good range of breads.
2024 年 4 月に 1 泊滞在
Emilyからの返信 (投稿日 : 2024 年 4 月 21 日)
Dear Robina,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologise for failing to meet your expectations.I apologise for the disruption caused during your stay, and I hope you choose to stay with us again when your travels bring you back to the area when our renovations are complete.

6/10 (普通)

Kristin

2024 年 4 月に 3 泊滞在
Emilyからの返信 (投稿日 : 2024 年 4 月 18 日)
Dear Kristin,Thank you for taking the time to share your thoughts regarding your stay. I appreciate you sharing your experience with us, and I will share your message with the hotel leadership team.Once again, I appreciate you taking the time to share your feedback, and thank you for staying with us.

10/10 (非常に良い)

Arfan

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fantastic refurbishment! Great friendly service! Excellent breakfast options, above all very spacious and roomy accommodation ! Totally will stay here whenever I visit Manchester!
2024 年 4 月に 1 泊滞在
Emilyからの返信 (投稿日 : 2024 年 4 月 12 日)
Dear Arfan,Thank you for choosing Manchester Piccadilly Hotel for your stay, and for taking the time to share your positive feedback. We're delighted to hear that you found our hotel to be a very nice place with friendly staff and clean rooms. Your kind words are truly appreciated, and we're thrilled to know that you had an enjoyable experience during your time with us. We value your insights and look forward to welcoming you back in the future. Once again, thank you for your glowing review!

10/10 (非常に良い)

Tyler

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Emilyからの返信 (投稿日 : 2024 年 4 月 12 日)
Dear Tyler,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 (不満)

Richard、Chester

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
We were quite shocked at the state of the room we were put in! It was only for a one night stay but the carpet had what looked like blood stains on it. The mattress on the bed was absolutely worn out! It sagged into the middle and was terribly uncomfortable. The room was dated to say the least and most certainly Did not reflect on the photos that are on the website. I suggest that Expedia take a good look at the hotel because what they have shown on their pictures does not reflect the low standards of the rooms of this hotel. It would be interesting to hear a reply from Expedia but I’m not expecting one.
2024 年 4 月に 1 泊滞在
Emilyからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Richard,I am writing to you with genuine concern and regret regarding your recent stay at our hotel. Your feedback is invaluable to us, and I would like to express our sincerest apologies for any inconveniences you may have experienced during your visit. We have carefully reviewed your comments, especially your mention of our ongoing renovations, and we want to assure you that your concerns have not gone unnoticed. We understand that your expectations were not met, and for that, we sincerely apologize. Please accept our assurance that we take your feedback seriously and are actively working to address the issues raised. The renovation process is aimed at enhancing the overall guest experience, and we regret any inconvenience it may have caused during your stay. Once again, we apologize for any inconvenience you may have experienced, and we genuinely hope to have the opportunity to welcome you back in the future to showcase the positive changes we are making. Thank you for bringing this matter to our attention.

10/10 (非常に良い)

Yvette

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The staff were lovely and the room was a great size. The bathroom and products were amazing. The breakfast was lovely too. The only criticism was how hard it was to find as the postcode puts you in at the main road, not at the back for the car park, so it took my husband’s previous experience as a truck driver to work out how to get in. The car park is also not clear as there are two black gates. It was also very expensive.
2024 年 4 月に 2 泊滞在
Emilyからの返信 (投稿日 : 2024 年 4 月 5 日)
Dear Yvette,Thank you for choosing Manchester Piccadilly Hotel for your stay, and for taking the time to share your positive feedback. We're delighted to hear that you found our hotel to be a very nice place with friendly staff and clean rooms. Your kind words are truly appreciated, and we're thrilled to know that you had an enjoyable experience during your time with us. We value your insights and look forward to welcoming you back in the future. Once again, thank you for your glowing review!

2/10 (非常に不満)

Aliesha

グループ旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
D
2024 年 3 月に 1 泊滞在
Emilyからの返信 (投稿日 : 2024 年 4 月 4 日)
Dear Aliesha,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the hotel leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 (非常に良い)

Dippz

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在
Emilyからの返信 (投稿日 : 2024 年 4 月 3 日)
Dear Dippz,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 (非常に良い)

Dippz

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely time and staff very welcoming
2024 年 3 月に 1 泊滞在
Emilyからの返信 (投稿日 : 2024 年 4 月 3 日)
Dear Dippz,Thank you for choosing Manchester Piccadilly Hotel for your stay, and for taking the time to share your positive feedback. We're delighted to hear that you found our hotel to be a very nice place with friendly staff and clean rooms. Your kind words are truly appreciated, and we're thrilled to know that you had an enjoyable experience during your time with us. We value your insights and look forward to welcoming you back in the future. Once again, thank you for your glowing review!

6/10 (普通)

John

カップルで旅行
The property was in the middle of re-modelling and the room smell like someone had smoked a cigar in it. The staff was nice specially the breakfast staff. The room is very spacious and comfortable overall it's an average experience and plenty more room for improvements.
2024 年 3 月に 1 泊滞在
Emilyからの返信 (投稿日 : 2024 年 4 月 6 日)
Dear John,Thank you for taking the time to share your thoughts regarding your stay. I appreciate you sharing your experience with us, and I will share your message with the hotel leadership team.Once again, I appreciate you taking the time to share your feedback, and thank you for staying with us.

8/10 (良い)

Andrew

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
The room was lovely but the aircon didn’t work….it kept blowing cold air despite turning the heat up. Only one lift was working and had to wait for one that could get in and use
2024 年 3 月に 1 泊滞在
Emilyからの返信 (投稿日 : 2024 年 4 月 3 日)
Dear Andrew,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologise for failing to meet your expectations.I apologise for the disruption caused during your stay, and I hope you choose to stay with us again when your travels bring you back to the area when our renovations are complete.

4/10 (不満)

Alero

気になった点 : 施設のコンディションと設備
2024 年 3 月に 2 泊滞在
Emilyからの返信 (投稿日 : 2024 年 4 月 3 日)
Dear Alero,Thank you for taking the time to share your thoughts regarding your stay. I appreciate you sharing your experience with us, and I will share your message with the hotel leadership team.Once again, I appreciate you taking the time to share your feedback, and thank you for staying with us.

8/10 (良い)

Kai Po Jason

2024 年 3 月に 1 泊滞在
Emilyからの返信 (投稿日 : 2024 年 4 月 20 日)
Dear Kai,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 (非常に良い)

Deran

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Need someone to Ring me
2024 年 3 月に 2 泊滞在
Emilyからの返信 (投稿日 : 2024 年 3 月 29 日)
Dear Deran,Thank you for taking the time to share your thoughts regarding your stay. I appreciate you sharing your experience with us, and I will share your message with the hotel leadership team.Once again, I appreciate you taking the time to share your feedback, and thank you for staying with us.

10/10 (非常に良い)

Reece

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Emilyからの返信 (投稿日 : 2024 年 3 月 20 日)
Dear Reece,Thank you for choosing Manchester Piccadilly Hotel for your stay, and for taking the time to share your positive feedback. We're delighted to hear that you found our hotel to be a very nice place with friendly staff and clean rooms. Your kind words are truly appreciated, and we're thrilled to know that you had an enjoyable experience during your time with us. We value your insights and look forward to welcoming you back in the future. Once again, thank you for your glowing review!

8/10 (良い)

ANDREW

良かった点 : 清潔度、スタッフとサービス
2024 年 3 月に 1 泊滞在
Emilyからの返信 (投稿日 : 2024 年 3 月 19 日)
Dear Andrew,Thank you for taking the time to share your thoughts regarding your stay. I appreciate you sharing your experience with us, and I will share your message with the hotel leadership team.Once again, I appreciate you taking the time to share your feedback, and thank you for staying with us.

10/10 (非常に良い)

Max

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great place
2024 年 3 月に 3 泊滞在
Emilyからの返信 (投稿日 : 2024 年 3 月 14 日)
Dear Max,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 (非常に良い)

gosia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was nice to stay at your hotel
2024 年 3 月に 1 泊滞在
Emilyからの返信 (投稿日 : 2024 年 3 月 12 日)
Dear Gosia,Thank you for choosing Manchester Piccadilly Hotel for your stay, and for taking the time to share your positive feedback. We're delighted to hear that you found our hotel to be a very nice place with friendly staff and clean rooms. Your kind words are truly appreciated, and we're thrilled to know that you had an enjoyable experience during your time with us. We value your insights and look forward to welcoming you back in the future. Once again, thank you for your glowing review!

10/10 (非常に良い)

Molly

2024 年 3 月に 2 泊滞在
Emilyからの返信 (投稿日 : 2024 年 3 月 30 日)
Dear Molly,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 (普通)

Keyrlin

良かった点 : 清潔度
Esta en remodelación
2024 年 3 月に 1 泊滞在
Emilyからの返信 (投稿日 : 2024 年 3 月 12 日)
Dear Keyrlin,Thank you for taking the time to share your thoughts regarding your stay. I appreciate you sharing your experience with us, and I will share your message with the hotel leadership team.Once again, I appreciate you taking the time to share your feedback, and thank you for staying with us.

8/10 (良い)

Kevin

家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
Lovely room and great location. However not made clear pre booking that property is under massive renovation which meant lots of areas closed off including restarant/Bar and gym and temporary var restarant/dining put in a conference suite. We were told at check in that breakfast would be from 6.30 to 9, however not made clear they wanted us out by 9am to start maintenance. Quite a few people caught out on this. Make this clear in your advertising of rooms or you will nust get complaints. Staff were very friendly.
2024 年 3 月に 1 泊滞在
Emilyからの返信 (投稿日 : 2024 年 3 月 7 日)
Dear Kevin,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologise for failing to meet your expectations.I apologise for the disruption caused during your stay, and I hope you choose to stay with us again when your travels bring you back to the area when our renovations are complete.

8/10 (良い)

Ewen

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Hotel is currently going through renovation. The dining area is not great and the hotel is clad in scaffolding. The evening meal was bluntly awful. Reception staff were great.
2024 年 3 月に 1 泊滞在
Emilyからの返信 (投稿日 : 2024 年 3 月 5 日)
Dear Ewen,Thank you for taking the time to share your thoughts regarding your stay. I appreciate you sharing your experience with us, and I will share your message with the hotel leadership team.Once again, I appreciate you taking the time to share your feedback, and thank you for staying with us.

8/10 (良い)

Adele

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Enjoyed the stay staff very friendly
2024 年 3 月に 1 泊滞在
Emilyからの返信 (投稿日 : 2024 年 3 月 5 日)
Dear Adele,Thank you for choosing Manchester Piccadilly Hotel for your stay, and for taking the time to share your positive feedback. We're delighted to hear that you found our hotel to be a very nice place with friendly staff and clean rooms. Your kind words are truly appreciated, and we're thrilled to know that you had an enjoyable experience during your time with us. We value your insights and look forward to welcoming you back in the future. Once again, thank you for your glowing review!

4/10 (不満)

Simon、Sandbach

カップルで旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Booked a junior suite for the night. As I booked though Expedia, there was no warning that we would be staying in a building site. 8am Saturday morning we was woken by scaffolders that were drilling into the bedroom wall and erecting scaffold. Sadly not just the extreme noise and vibrations from the drill was the issue, the scaffolders shouting obscenities to each other (they must of been warning ear plugs) were constantly trying to look into the bedroom window through the reflective glass, so were pressing their heads on the window. Not what I expect when my wife and I were getting dressed. I have photos and videos of this. Complained on checkout, and they said they “couldn’t do anything” and receptionist offered a coffee as compensation.. no thanks. We have stayed there several times before it changed hands, but we will be avoiding this hotel going forward. Breakfast is similar to Little Chef quality, and is a temporary setup due to building works. Don’t get your hopes up for a breakfast that matches the cost of the stay. You only get one flat pillow each, and there was no spare pillows anywhere in the room. Room was freezing when we arrived, but they had handily dumped an electric radiator for use in the middle of the room.
2024 年 3 月に 1 泊滞在
Emilyからの返信 (投稿日 : 2024 年 3 月 5 日)
Dear Simon,I am writing to you with genuine concern and regret regarding your recent stay at our hotel. Your feedback is invaluable to us, and I would like to express our sincerest apologies for any inconveniences you may have experienced during your visit. We have carefully reviewed your comments, and we want to assure you that your concerns have not gone unnoticed. We understand that your expectations were not met, and for that, we sincerely apologize. Please accept our assurance that we take your feedback seriously and are actively working to address the issues raised, and we regret any inconvenience it may have caused during your stay. Once again, we apologize for any inconvenience you may have experienced, and we genuinely hope to have the opportunity to welcome you back in the future to showcase the positive changes we are making. Thank you for bringing this matter to our attention.

8/10 (良い)

Beverley

2024 年 2 月に 1 泊滞在
Emilyからの返信 (投稿日 : 2024 年 3 月 20 日)
Dear Beverley,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 (良い)

Hariram

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property was very good. Our room was very large and the breakfast was delicious. We ordered dinner from the hotel for one night and it was also delicious, but a little pricey. The fire alarm did go off in the middle of the night, but we spoke with the hotel and they were very nice about it. Overall, an amazing hotel with excellent amenities, and the metro link and bus stop are very close by. Great hotel if you are coming from manchester airport.
2024 年 2 月に 3 泊滞在
Emilyからの返信 (投稿日 : 2024 年 2 月 20 日)
Dear Hariram,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 (非常に良い)

Alex

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel was easy to find, very close to the station. Friendly Staff to welcome you.
2024 年 2 月に 1 泊滞在
Emilyからの返信 (投稿日 : 2024 年 2 月 20 日)
Dear Alex,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 (非常に良い)

Harry

2024 年 2 月に 1 泊滞在
Emilyからの返信 (投稿日 : 2024 年 3 月 21 日)
Dear Harry,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 (非常に良い)

Julie

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel and staff were amazing but due to building work going on struggled to park my car
2024 年 2 月に 1 泊滞在
Emilyからの返信 (投稿日 : 2024 年 2 月 14 日)
Dear Julie,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. I apologise for the inconvenience with the car park, I hope we can invite you back soon to experience our finished works! Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 (非常に良い)

David

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Refurb ongoing
Making the best of it during their refurb. Staff trying hard and new rooms looking impressive
2024 年 2 月に 1 泊滞在
Emilyからの返信 (投稿日 : 2024 年 2 月 13 日)
Dear David,Thank you for choosing Manchester Piccadilly Hotel for your stay, and for taking the time to share your positive feedback. We're delighted to hear that you found our hotel to be a very nice place with friendly staff and clean rooms. Your kind words are truly appreciated, and we're thrilled to know that you had an enjoyable experience during your time with us. We value your insights and look forward to welcoming you back in the future. Once again, thank you for your glowing review!

10/10 (非常に良い)

Leigh

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Emilyからの返信 (投稿日 : 2024 年 2 月 14 日)
Dear Leigh,Thank you for choosing Manchester Piccadilly Hotel for your stay, and for taking the time to share your positive feedback. We're delighted to hear that you found our hotel to be a very nice place with friendly staff and clean rooms. Your kind words are truly appreciated, and we're thrilled to know that you had an enjoyable experience during your time with us. We value your insights and look forward to welcoming you back in the future. Once again, thank you for your glowing review!

10/10 (非常に良い)

Stephane

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 2 泊滞在
Emilyからの返信 (投稿日 : 2024 年 2 月 13 日)
Dear Stephane,Thank you for choosing Manchester Piccadilly Hotel for your stay, and for taking the time to share your positive feedback. We're delighted to hear that you found our hotel to be a very nice place with friendly staff and clean rooms. Your kind words are truly appreciated, and we're thrilled to know that you had an enjoyable experience during your time with us. We value your insights and look forward to welcoming you back in the future. Once again, thank you for your glowing review!

8/10 (良い)

Tow Choon

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Never tidy up the bed. Forgot to provide floor mats
2024 年 1 月に 3 泊滞在
Emilyからの返信 (投稿日 : 2024 年 2 月 1 日)
Dear Tow,Thank you for taking the time to share your thoughts regarding your stay. I appreciate you sharing your experience with us, and I will share your message with the hotel leadership team.Once again, I appreciate you taking the time to share your feedback, and thank you for staying with us.

10/10 (非常に良い)

Amar

Good
2024 年 1 月に 1 泊滞在
Emilyからの返信 (投稿日 : 2024 年 2 月 11 日)
Dear Amar,Thank you for choosing Manchester Piccadilly Hotel for your stay, and for taking the time to share your positive feedback. We're delighted to hear that you found our hotel to be a very nice place with friendly staff and clean rooms. Your kind words are truly appreciated, and we're thrilled to know that you had an enjoyable experience during your time with us. We value your insights and look forward to welcoming you back in the future. Once again, thank you for your glowing review!

2/10 (非常に不満)

Balbinder、Sully, Penarth

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Emilyからの返信 (投稿日 : 2024 年 1 月 30 日)
Dear Balbinder,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologise for failing to meet your expectations.I apologise for the disruption caused during your stay, and I hope you choose to stay with us again when your travels bring you back to the area when our renovations are complete.