The hotel is next to a busy road that connects Maidenhead to Slough. Although the bridge, river and Maidenhead rowing club are pleasant to look at. If you cross the road and walk by the river there is a children’s play park and a cabin which serves food all day. Across from there Boulders lock.
The hotel has changed the grass garden to a slabbed patio. One side looks onto parking lot. Could do with putting some potted trees or greenery to hide. I stayed in an executive room that was a good sized room, nicely decorated. The website states dressing gown and slippers in the room. There was none and when I checked at reception they told me they have never provided these and would remove from site.
Bathroom looked clean but on closer examination the floor wasn’t clean and there were yellow stains on the outside of toilet.
There were only 2 teabags and 4 milks for a 2 night stay. At reception I asked for more and they handed them to me there and then. Which was fine but offering to have them put in the room is good customer service. The small touches make a difference. I wasn’t asked if I would like breakfast in the morning That said when I ordered a coffee at the bar the barman bought it out to me on the patio. Food was fine but don’t expect gourmet. It was ample, filling and timely.
A little inconsistency on customer service but overall nice pleasant staff. A big minus, no elevator. If you struggle with stairs or are in a wheelchair do not book this hotel.
Lisa
2024 年 5 月に 2 泊滞在
10/10 (非常に良い)
Sandra
2024 年 5 月 20 日
Sandra
2024 年 5 月に 1 泊滞在
4/10 (不満)
Alakendu
出張
2024 年 5 月 11 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The rooms are basic and there was a smell of sewer which was difficult to bear
Alakendu
2024 年 5 月に 1 泊滞在
10/10 (非常に良い)
Kristen
2024 年 4 月 20 日
Kristen
2024 年 4 月に 5 泊滞在
10/10 (非常に良い)
Jill
2024 年 3 月 3 日
Jill
2024 年 3 月に 1 泊滞在
4/10 (不満)
宿泊されたお客様
2024 年 2 月 29 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
ONLY for overnight
Only for 1 night. Staff in restaurant was terrible, without experience. During breakfast - most of food and beveridge was "empty", I can NOT recomend. Room was at the anes bulding - old fashion, but room was clean. Face of the main building is nice BUT inside very old.Plus was - parking on site was free.