Dear Guest,Thank you for taking the time to review your stay.We are pleased that you had a pleasant stay with us and appreciated our high standards of service.Our breakfasts represent healthy eating habits that have become a better way to live and while travelling. We strive to provide guests with new experiences by introducing local, natural, organic, plant-based and seasonal products and are pleased to know this helped start your day off perfectly.We look forward to welcoming you back on a future occasion.Best wishes,Equipo Barceló Emperatriz
10/10 (非常に良い)
宿泊されたお客様
2019 年 12 月 31 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
宿泊されたお客様
2019 年 12 月に 2 泊滞在
10/10 (非常に良い)
宿泊されたお客様
出張
2019 年 10 月 18 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
申し分ないホテルでした
宿泊されたお客様
2019 年 9 月に 5 泊滞在
Barceló Emperatrizからの返信 (投稿日 : 2019 年 10 月 20 日)
Dear Guest,
Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay.
We hope to welcome you back to our hotel in the near future for yet another great stay.
Best regards,
8/10 (良い)
宿泊されたお客様
家族旅行
2019 年 9 月 26 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
施設の清潔さ、スタッフ対応の丁寧さが印象に残った。
宿泊されたお客様
2019 年 9 月に 1 泊滞在
Barceló Emperatrizからの返信 (投稿日 : 2019 年 10 月 9 日)
Dear Guest,
Thank you very much for sharing this great review of your recent stay at Barceló Emperatriz. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.
We hope to welcome you back to our hotel in the near future for yet another great stay.
Best regards,
Dear Mr. ネコの旦那,
Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations.
We hope to welcome you back to our hotel in the near future for yet another great stay.
Kind regards
Dear Anonymous,
Thank you for taking the time to review your recent stay at Barcelo Emperatriz. We glad to learn that you enjoyed and we look forward to welcoming you back very soon.
Best regards,
Dear Yoshio,
Thank you for the great punctuation of your recent experience at our hotel; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.
We look forward to your next visit.
Barcelo Emperatriz Team
Estimado,
Muchas gracias por la magnifica puntuacion que nos ha dado, es siempre nuestro objetivo alcanzar la máxima satisfacción de nuestros clientes y por ellos nos esforzamos continuamente en ofrecer la mejor calidad.
Una vez más le agradecemos su amable puntuacion de nuestro hotel y esperamos poder servirle de nuevo en el futuro.
Equipo Barcelo Emperatriz
Dear Customer,
Thank you very much for choosing the Barceló Emperatriz and your comment.
We are very happy to know that you have had a pleasant stay thanks to our facilities and the service provided by our team.
We are looking forward to seeing you soon. Greetings,
The Barceló Emperatriz Team
Dear Customer,
Thank you very much for choosing the Barceló Emperatriz and your comment.
We are very happy to know that you have had a pleasant stay thanks to our facilities and our team.
We are looking forward to seeing you soon. Greetings,
The Barceló Emperatriz Team
Dear Guest,
Thank you for having chosen us for your trip with Friends and for answering this survey. It is a pleasure for us to know you had a great stay with us. We hope you stay again with.
All the best,
Barceló Emperatriz Team
10/10 (非常に良い)
Mohsen
2024 年 5 月 26 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Mohsen
2024 年 2 月に 2 泊滞在
10/10 (非常に良い)
Jose、panama
カップルで旅行
2024 年 5 月 25 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Hotel bien ubicado, limpio y con personal super atento
Dear Thomas, Thank you very much for your kind feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back for another memorable experience.Best wishes,Equipo Barceló Emperatriz
8/10 (良い)
Armida
家族旅行
2024 年 5 月 22 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Was very good experience stayed Barceló Emperatriz and was upgraded to a bigger room which is great gave us a free daily voucher choose beer or wine and water 10 minutes walk to Metro and shopping. Clean room daily very important for me. My cons is people speak a little bet of English having a hard time to communicate. All in all great stayed.
Dear Armida,We appreciate that you took the time to share your experience with us.We regret to hear that there were challenges with language barriers during your visit. Our team strives to offer exceptional service, and we are continually working to improve our communication skills to cater to our international guests. It is delightful to learn that the complimentary services and the room upgrade enhanced your stay with us. Your appreciation for the cleanliness of your room and the convenient location of our hotel, close to the Metro and shopping areas, is genuinely encouraging. We are also pleased that the amenities provided in your room contributed to a comfortable experience.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Equipo Barceló Emperatriz
10/10 (非常に良い)
Carey
カップルで旅行
2024 年 5 月 21 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Enjoyed the stay! Excellent and very helpful staff! Highly recommend
Estimado Carlos,En primer lugar, nos gustaría agradecerle que escogiera nuestro hotel Barceló Emperatriz para su visita a Madrid y por recomendarnos a la comunidad viajera, esto es, sin lugar a dudas, la mejor recompensa para todos nosotros.Nos complace saber que la condición del hotel Barceló Emperatriz ha sido de su total agrado y que hemos alcanzado sus expectativas en cuanto a las instalaciones que orgullosamente mantenemos para el disfrute de nuestros huéspedes.Una vez más le agradecemos su amable opinión de nuestro hotel y esperamos poder servirle de nuevo en el futuro.Reciba un cordial saludo.Equipo Barceló Emperatriz
8/10 (良い)
HUGO、STUART
家族旅行
2024 年 5 月 19 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice hotel, Great staff, breakfast was delicious and with many options, - Room was to small for 3 people , it’s ok for a couple.. valet parking is the only option
Dear Hugo,Thank you for your review.We regret that you were disappointed with the size of your room, however, we do have different room categories available which are all fully described online. For future occasions, we would like to propose personalized booking guidance to make sure you reserve the accommodation that best meets your needs and wishes.We are, nevertheless, happy that you had a pleasant stay with us.Our breakfast represents healthy eating habits that have become a better way to live and while travelling. We strive to provide guests with new experiences by introducing local, natural, organic, plant-based and seasonal products and are pleased it helped you start your day off right.We thank you for your kind comments on the service delivered which will be shared with the entire team. It is always a great source of motivation for our team to know that our guests appreciated their efforts and attention to detail.We hope to welcome you again in the future. Best regards,Equipo Barceló Emperatriz
10/10 (非常に良い)
Luis、santo domingo
カップルで旅行
2024 年 5 月 14 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Comodo y accesible a los mejores lugares de la ciudad
Estimado Luis,En primer lugar, nos gustaría agradecerle que escogiera nuestro hotel Barceló Emperatriz para su visita a Madrid y por recomendarnos a la comunidad viajera, esto es, sin lugar a dudas, la mejor recompensa para todos nosotros.Nos complace enormemente saber que la limpieza de la habitación cumplió con sus expectativas y que la condición del hotel fue de su agrado. Es gratificante para nosotros que el servicio recibido haya sido satisfactorio y que las comodidades en su habitación hayan contribuido a una experiencia placentera.Nuestro equipo se esfuerza día a día para ofrecer instalaciones y un servicio que estén a la altura de las expectativas de nuestros huéspedes, y comentarios como el suyo nos motivan a seguir mejorando.Una vez más le agradecemos su amable opinión de nuestro hotel y esperamos poder servirle de nuevo en el futuro.Reciba un cordial saludo.Equipo Barceló Emperatriz
Dear Alberto, Thank you very much for your kind feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back for another memorable experience.Best wishes,Equipo Barceló Emperatriz
Dear Parker, Thank you very much for your kind feedback.We are pleased that you had an enjoyable stay with us.We look forward to welcoming you back for another memorable experience.Best wishes,Equipo Barceló Emperatriz
10/10 (非常に良い)
hector
家族旅行
2024 年 5 月 14 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excelente hotel con muy buenas instalaciones y la ubicación perfecta
Estimado Héctor,En primer lugar, nos gustaría agradecerle que escogiera nuestro hotel Barceló Emperatriz para su visita a Madrid y por recomendarnos a la comunidad viajera, esto es, sin lugar a dudas, la mejor recompensa para todos nosotros.Nos complace enormemente saber que la limpieza de nuestras habitaciones, el estado del hotel, la calidad del servicio y las comodidades de la habitación cumplieron con sus expectativas y contribuyeron a una experiencia satisfactoria.Esperamos que haya disfrutado de las vistas desde el Eugenie Bar y se haya sentido inspirado por el diseño único de nuestro hotel. Nuestro compromiso con la excelencia es lo que nos impulsa a crear momentos inolvidables para nuestros huéspedes.Una vez más le agradecemos su amable opinión de nuestro hotel y esperamos poder servirle de nuevo en el futuro.Reciba un cordial saludo.Equipo Barceló Emperatriz
Dear Chitra,We appreciate that you took the time to share your experience with us.We always appreciate candid feedback from our guests as this will help us look for ways to improve our service. Please know that your comments have been duly noted, and we are glad that you had an overall pleasant stay.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Equipo Barceló Emperatriz
10/10 (非常に良い)
Vanessa
2024 年 5 月 7 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Vanessa
2024 年 4 月に 2 泊滞在
10/10 (非常に良い)
hector
カップルで旅行
2024 年 5 月 7 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Estupendo, de hecho repetiré allí en mi próxima estadía
Estimado Hector,En primer lugar, nos gustaría agradecerle que escogiera nuestro hotel Barceló Emperatriz para su visita a Madrid y por recomendarnos a la comunidad viajera, esto es, sin lugar a dudas, la mejor recompensa para todos nosotros.Nos complace haberle podido otorgar una grata experiencia en nuestro alojamiento y que nos haya dado por ello la máxima puntuación, es sin duda el mayor reconocimiento para nosotros.Por otro lado, agradecemos que destaque nuestro buen servicio y nos alegramos de saber que todo estuvo a su gusto.Una vez más le agradecemos su amable opinión de nuestro hotel y esperamos poder servirle de nuevo en el futuro.Reciba un cordial saludo.Equipo Barceló Emperatriz
10/10 (非常に良い)
Andres
カップルで旅行
2024 年 5 月 3 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Un buen hotel en un muy buen lugar y un desayuno muy rico.
Andres
2024 年 4 月に 3 泊滞在
10/10 (非常に良い)
Claus
2024 年 5 月 1 日
Claus
2024 年 4 月に 2 泊滞在
10/10 (非常に良い)
Lauren
家族旅行
2024 年 4 月 24 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The location was convenient to transportation, shopping and sites! Staff was very helpful!
Dear Lauren,Thank you for your positive feedback.It is truly rewarding to learn that our prime location added convenience to your visit, and that our staff's dedication contributed positively to your experience. Your commendation of the room's cleanliness, the hotel's condition, and the amenities we provide is much appreciated. We are proud to offer a high level of comfort and service that aligns with the Barceló Emperatriz standards.We look forward to welcoming you back on a future occasion.Best regards,Equipo Barceló Emperatriz
10/10 (非常に良い)
Noura
カップルで旅行
2024 年 4 月 24 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very clean. Great staff. Bed is comfortable. The room is a bit dark though.
Dear Noura,We appreciate that you took the time to share your experience with us.We are sorry that you found your room was a little dark for your personal taste. We wish that you had let us know during your visit; our team would have been more than happy to have looked into finding a comfortable room, We have rooms of different categories to suit your needsThorough cleaning is an absolute must for Barceló and we thank you for highlighting the high standards of our hotel; we strive to give total confidence in this area, being fully aware that this is a top priority for our guests.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Equipo Barceló Emperatriz
10/10 (非常に良い)
MANYA、valencia
グループ旅行
2024 年 4 月 23 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Simply amazing. Great clean elegant and safe. Very nice neighborhood.
Only one staff member sadly we had an attitude problem at the bar ( Christian ) super rude!! At a luxury hotel with full of friendly staff it was very sad to go through that experience.
Dear Manya,We appreciate that you took the time to share your experience with us.We regret to hear about your experience with a staff member at our bar and wish to convey our sincerest apologies. Please rest assured that we uphold the highest standards of hospitality and any deviation from this is taken very seriously. We value the well-being and satisfaction of our guests above all.We are delighted that you found our hotel to be clean, secure, and situated in a lovely neighborhood. It is heartwarming to know that the overall service you received was exemplary and that the condition of our rooms impressed you. Our team takes great pride in maintaining a welcoming and sophisticated environment that reflects the essence of Barceló Emperatriz.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Equipo Barceló Emperatriz
10/10 (非常に良い)
Karla
カップルで旅行
2024 年 4 月 23 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Beautiful hotel and perfect location. Nice staff, comfortable beds and delicious breakfast. Would be back in other occasion.
Dear Karla,Thank you for your positive feedback.We are thrilled to hear you enjoyed the prime location of our establishment and the comfort of our beds. Our staff is committed to providing exceptional service, and it's rewarding to know that their efforts have resonated with you. We're also pleased that the breakfast offered a delightful start to your day.Regarding the room amenities, we regret if they did not entirely meet your expectations; however, we are continually striving to provide a superior experience and value your feedback as it helps us to enhance our services.We look forward to welcoming you back on a future occasion.Best regards,Equipo Barceló Emperatriz
Estimado Alejandro,En primer lugar, nos gustaría agradecerle que escogiera nuestro hotel Barceló Emperatriz para su visita a Madrid y por recomendarnos a la comunidad viajera, esto es, sin lugar a dudas, la mejor recompensa para todos nosotros.Nos complace saber que la ubicación del Barceló Emperatriz fue de su agrado y que nuestras instalaciones cumplieron con sus expectativas. Es un honor recibir comentarios positivos sobre la limpieza y la comodidad que ofrecen nuestras habitaciones, así como sobre el servicio que nuestro equipo se esfuerza por brindar día a día para asegurar una experiencia inolvidable a nuestros huéspedes.Una vez más le agradecemos su amable opinión de nuestro hotel y esperamos poder servirle de nuevo en el futuro.Reciba un cordial saludo.Equipo Barceló Emperatriz
10/10 (非常に良い)
MIGUEL ANGEL
2024 年 4 月 18 日
MIGUEL ANGEL
2024 年 4 月に 1 泊滞在
10/10 (非常に良い)
Randall、Carmel
カップルで旅行
2024 年 4 月 17 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My husband and I stayed at this hotel in April. The hotel is located in the Barrio Castellana which is a couple miles north of the Prado Museum. We are walkers and didn’t mind walking everywhere. Taxis are stationed at the hotel curb so finding one is no problem. This is a very safe and upscale neighborhood. The breakfast is outstanding with a wide selection of hot and cold foods. I can’t stress enough how clean and up to date our room and the facilities were. The bed was the right firmness for us and there was a pillow menu if you need a different pillow. Our room was on the second floor over looking a small street. There was construction noise throughout the night which woke us up just a few times. Still, we enjoyed our stay there. The staff was very friendly and gracious.
Dear Randall,Thank you for your review and for the time dedicated to sharing your experience at our hotelWe're glad that you had a pleasant stay and that it lived up to your expectations. It's great to know we were able to help start your day off on the right foot with the wide selection of fresh and tasty options on our breakfast buffet.We are also glad that you appreciated our high standards and the location.We are very sorry to hear that you experienced noise disturbance during your time with us. It is regrettable that you had not made us aware during your stay as we would have been more than happy to have found you a quieter room, once available. We are glad to know that you enjoyed the hotel so much and we hope to have the pleasure of offering you another even better stay.We hope to welcome you again in the future. Best regards,Equipo Barceló Emperatriz
Dear Danny, Thank you so much for your kind feedback.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to welcoming you back for another memorable experience.Best wishes,
10/10 (非常に良い)
Qurat-Ul-Ain
2024 年 4 月 15 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fantastic hotel - super clean, comfortable beds, great area. Would highly recommend!
Dear Guest,Thank you for taking the time to review your stay.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Furthermore, we are happy that you found our location to be ideal for your needs.We look forward to welcoming you back on a future occasion.Best wishes,
10/10 (非常に良い)
LUCA
カップルで旅行
2024 年 4 月 14 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Ottimo hotel per il nostro soggiorno a Madrid. La zona non è centralissima ma è ben collegata al centro con mezzi e taxi sempre disponibili davanti al hotel. Stanze spaziose, confortevoli e silenziose. l personale è gentile e premuroso. Ci torneremo.
Dear Luca,For taking the time to share your experience through this review.Thanks so much for letting us know that you enjoyed your stay with us. We are glad to hear that you enjoyed our convenient location and that you received such great service from our team.We look forward to welcoming you back. Best regards,
Dear Inan, Thank you so much for your kind feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back for another memorable experience.Best wishes,
10/10 (非常に良い)
Claus
2024 年 4 月 12 日
Claus
2024 年 4 月に 4 泊滞在
10/10 (非常に良い)
Natalie
2024 年 4 月 8 日
Natalie
2024 年 4 月に 2 泊滞在
10/10 (非常に良い)
Francisco、Rio Oro
小さなお子様連れの家族旅行
2024 年 4 月 7 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent hotel. Lovely location. Great service. And the breakfast is probably one of the best ever. Highly recommended
Dear Francisco, Thank you very much for your kind feedback.We are delighted to hear that our strategic location in the heart of Madrid contributed positively to your stay. It is wonderful to know that you were able to start your day off right with our highly acclaimed breakfast and that the service provided by our team lived up to your expectations. Your appreciation for the cleanliness of our rooms and the condition of the hotel is very much valued, as is your acknowledgment of the room amenities designed to ensure the comfort and satisfaction of our guests.We look forward to welcoming you back for another memorable experience.Best regards,Equipo Barceló Emperatriz
Dear David, Thank you very much for your kind feedback.It is a pleasure to read that you found the bed to be comfortable, ensuring a restful night's sleep. Your appreciation of the cleanliness of our rooms, the overall condition of our hotel, and the room amenities truly reflects the high standards we strive to maintain. We are also delighted that you were pleased with the service provided by our dedicated team.We look forward to welcoming you back for another memorable experience.Best regards,Equipo Barceló Emperatriz
10/10 (非常に良い)
MAIDY
2024 年 4 月 1 日
MAIDY
2024 年 3 月に 3 泊滞在
2/10 (非常に不満)
Janeth
2024 年 4 月 1 日
Janeth
2024 年 3 月に 5 泊滞在
10/10 (非常に良い)
Seth、Austin
出張, カップルで旅行
2024 年 3 月 31 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice hotel with friendly staff in a fabulous neighborhood.
Dear Seth, Thank you very much for your kind feedback.We are delighted that you found the room cleanliness to your satisfaction and that our dedicated staff contributed positively to your stay. While we are pleased with your overall positive feedback, we regret if any aspect of our hotel condition and room amenities did not meet your expectations. Please rest assured that we are committed to providing outstanding facilities and service at all times.We look forward to welcoming you back for another memorable experience.Best regards,Equipo Barceló Emperatriz