This place is always lovely to stay, unfortunately we were let down with the restaurant booking due to Easter. Having said that we were very nicely compensated and had what was a fabulous meal in the alternative restaurant. The staff are all exceptional too, the room yet again blew us away. Pure class, luxury witb beautiful surroundings. Luton Hoo is my favourite hotel.
Michael
2024 年 3 月に 1 泊滞在
6/10 (普通)
Amanda
小さなお子様連れの家族旅行
2024 年 3 月 4 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
I like the beautiful historic building and landscaped parkland. I didn't like the additional charge of £50 per night for a child bed that I wasn't informed of when I requested one. I also didn't like the fact that the pool could only be used by families with children at specific times - again I was not informed of this before I arrive. Also, the restaurant and bar closest to our room was closed throughout our stay for no apparent reason which meant we had to eat out both nights.
Amanda
2024 年 2 月に 2 泊滞在
10/10 (非常に良い)
Tariq
2024 年 3 月 1 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Fantastic service. Staff were very accommodating and really went the extra mile to make my family feel welcome during our stay.
Tariq
2024 年 2 月に 2 泊滞在
8/10 (良い)
gerard
カップルで旅行
2024 年 2 月 15 日
良かった点 : 清潔度、設備とサービス
We did have a lovely stay at Luton Hoo. We've started before and the views, staircase and dining room still takes the breath away. However it's really showing signs of wear tear now. Plus the staff, although all very friendly, clearly need some quality control. At dinner the maitre d, was clueless when it came to champagne. I asked for VC (I dont think he heard of it) but they had none. So when I asked hm to recommend one, I overheard him say to the waiter "Err is this is a good one?? Dinner was delicious. But...they forgot about broccoli and no salt and pepper on table. This was a regular occurrence. Breakfast same thing. Spa is also fab. But if you are going to call yourself 5 star, these little make all the difference. Trust me im in the service industry.