Lock on first room did not work, they moved us to another room where the tub was clogged before we used it. call front desk, they said their staff doesn't start till 8:30, they would not offer another room, maintenance came in tore whole bathroom apart, still would not offer another room, . customer service is pitiful, where can I submit pictures of the disaster?
Stephen
2024 年 5 月に 2 泊滞在
2/10 (非常に不満)
Krystle
2024 年 5 月 21 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It looked nothing like the pictures and has not been kept up. Everything is dingy and dirty. The rug in my room was gross and had stains all on the border as well as throughout. The sink cabinet was cracked and broken and there were stains on the curtains. It also smelled bad. The back area where my room was was not monitored like they said it would be and right behind where you park was a fence that was again old and not actual for safety. There were people on the other side of it in the woods which was creepy. When all of these issues were brought to the attention of the desk clerk, she did not care and could not give me a refund even though I was not staying.
Krystle
2024 年 5 月に 1 泊滞在
10/10 (非常に良い)
Olesia、Mountain View
出張, 家族旅行
2024 年 5 月 21 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean, neat, and quiet.
Olesia
2024 年 5 月に 1 泊滞在
10/10 (非常に良い)
Brandon
出張
2024 年 5 月 21 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was nice room wasnt dirty no bed bugs i'd come back in the future