Sho, your rating suggests there may have been aspects of your stay with us that did not meet your expectations. We always strive to provide a satisfactory experience to our guests and we are truly sorry that was not reflected during your trip. We hope to have an opportunity to better serve you on your next visit.
Kohki, it's wonderful to know that you had a fantastic experience at DoubleTree By Hilton Los Angeles Downtown. Your high rating is greatly appreciated, and the whole team hopes to see you again soon for another outstanding visit.
8/10 (良い)
EBIHARA
家族旅行
2024 年 2 月 19 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Locations were convenient, but there were sirens, shouting, and heavy bass throughout the night!
EBIHARA
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 20 日)
Ebihara, it is pleasing to hear that you found the DoubleTree By Hilton Los Angeles Downtown's location beneficial. However, we're sorry to hear about the disrupting noises you experienced during your stay. We strive to provide a peaceful environment and your feedback helps us work towards that. We hope to have another chance to serve you for a more serene experience.
10/10 (非常に良い)
yusuke
2024 年 2 月 11 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
yusuke
2024 年 2 月に 7 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 12 日)
Thanks, Yusuke! It's outstanding your time at DoubleTree By Hilton Los Angeles Downtown was fantastic. We can't wait until your next visit!
8/10 (良い)
Yohei
2024 年 2 月 1 日
Yohei
2024 年 1 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 21 日)
Yohei, thank you for the 4-star rating. It's a pleasure to hear you had a satisfying stay at DoubleTree By Hilton Los Angeles Downtown. We look forward to welcoming you back in the future for an even better experience!
8/10 (良い)
Daishi
2024 年 1 月 23 日
Daishi
2024 年 1 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 24 日)
Daishi, it's wonderful to hear that you had a positive stay with us at DoubleTree By Hilton Los Angeles Downtown. We appreciate your feedback and look forward to your next visit. Safe travels!
Noboru, thank you! We're thrilled to hear that your experience at DoubleTree By Hilton Los Angeles Downtown met your expectations. We hope to see you again soon for another exceptional stay.
10/10 (非常に良い)
Masanori
2023 年 8 月 17 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Masanori
2023 年 8 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 8 月 19 日)
Thank you for taking the time to leave this wonderful rating, Masanori! We hope to see you again soon at DoubleTree By Hilton Los Angeles Downtown so we can share yet another amazing experience!
6/10 (普通)
宿泊されたお客様
家族旅行
2023 年 8 月 15 日
宿泊されたお客様
2023 年 8 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 8 月 16 日)
We appreciate the feedback. While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.
10/10 (非常に良い)
宿泊されたお客様
家族旅行
2023 年 8 月 13 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
宿泊されたお客様
2023 年 8 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 8 月 14 日)
Thanks for the perfect rating! We can't wait to see you again soon for another amazing experience at DoubleTree By Hilton Los Angeles Downtown.
Thanks for the great rating, Kyoko!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting DoubleTree By Hilton Los Angeles Downtown soon, we'd love to have you back!
10/10 (非常に良い)
AKANE
2021 年 12 月 4 日
AKANE
2021 年 11 月に 6 泊滞在
8/10 (良い)
Kanazawa、Mitaka
2021 年 9 月 21 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Kanazawa
2021 年 9 月に 3 泊滞在
10/10 (非常に良い)
Alexander、hayward
2024 年 5 月 20 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Overall a nice hotel
Alexander
2024 年 5 月に 1 泊滞在
4/10 (不満)
Diana
家族旅行
2024 年 5 月 20 日
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
The hotel itself was nice. I stayed for a week and EVERY DAY we were woken up by people protesting at 6 in the morning until 10 am. We asked if we could switch rooms to the other side since the protestors had loud horns but the staff said no. It definitely ruined the experience which is unfortunate because the property itself is nice, but the rude awakenings aren’t worth it.
Diana
2024 年 5 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 20 日)
Diana, thank you for your feedback. It is great to hear you appreciated the property itself. Your experience with the external noise is noted, and it's unfortunate that your request for a room change could not be accommodated. Your satisfaction is important to us, and we hope to provide a more peaceful stay if you decide to return in the future.
10/10 (非常に良い)
Jose
2024 年 5 月 19 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Jose
2024 年 5 月に 1 泊滞在
4/10 (不満)
Bernardo
小さなお子様連れの家族旅行
2024 年 5 月 19 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Staff is very friendly, at least the Employee that helped me at the front desk. But hotel lacks cleanliness! It seems like the room that I got was barely cleaned. Mostly everything in the room was dirty and dusty. Hotel needs a major cleaning. The area didn’t stay behind. Loud noise by protesters in the morning. This will be my first and last time staying at that hotel.
Bernardo
2024 年 5 月に 1 泊滞在
6/10 (普通)
Hermela
2024 年 5 月 18 日
Hermela
2024 年 5 月に 2 泊滞在
8/10 (良い)
Joanne
カップルで旅行
2024 年 5 月 16 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス
It was nice, but the AC auto is loud, and you can hear guests from outside at night when sleeping talking opening, and closing the door.
Joanne
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 16 日)
Joanne, thank you for staying at DoubleTree By Hilton Los Angeles Downtown. We're pleased you found your stay nice. We have noted your feedback regarding the AC and noise levels. Your comments are valuable and will be reviewed. We're looking forward to welcoming you back.
6/10 (普通)
Marialal
2024 年 5 月 16 日
良かった点 : 清潔度、スタッフとサービス
Marialal
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 17 日)
We appreciate you taking the time to share your feedback, Marialal.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.
2/10 (非常に不満)
James
2024 年 5 月 14 日
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
The staff tried to help, but we were woken up by noisy demonstrations.
James
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 15 日)
James, thank you for your feedback. We're sorry to hear that external noise disrupted your stay. Our team is dedicated to ensuring guest comfort and will look into ways to improve in this regard. We appreciate your understanding.
8/10 (良い)
arlet lazar
2024 年 5 月 13 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
arlet lazar
2024 年 5 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 15 日)
arlet lazar, thank you for your rating! DoubleTree By Hilton Los Angeles Downtown is pleased to know you had a positive experience. We look forward to having you stay with us again.
8/10 (良い)
Nimsi
2024 年 5 月 13 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nimsi
2024 年 5 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 14 日)
Nimsi, it's excellent to hear that you had a favorable stay at the DoubleTree By Hilton Los Angeles Downtown. We hope to have the opportunity to exceed your expectations during your next visit.
10/10 (非常に良い)
Zobria
2024 年 5 月 12 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Zobria
2024 年 5 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 18 日)
Thanks for the perfect rating, Zobria!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at DoubleTree By Hilton Los Angeles Downtown.Have a wonderful day!
10/10 (非常に良い)
Ana
家族旅行
2024 年 5 月 12 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Thanks for the cookies.
Ana
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 13 日)
Ana, we're delighted you enjoyed the cookies at DoubleTree By Hilton Los Angeles Downtown! They are indeed a guest favourite. We hope to welcome you back in the near future for another pleasant visit.
10/10 (非常に良い)
Consuelo、Romeoville
2024 年 5 月 12 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
.
Consuelo
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 13 日)
Consuelo, thank you for booking with DoubleTree By Hilton Los Angeles Downtown. Should there be any thoughts or suggestions you'd like to share from your stay, we'd love to hear them to ensure our future guest experiences are first-rate. We value your business and your feedback is important to us.
2/10 (非常に不満)
alfred
2024 年 5 月 12 日
気になった点 : 清潔度、施設のコンディションと設備
Haven’t got my deposit back yet either horrible
alfred
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 13 日)
Alfred, we regret to hear about your dissatisfaction with the deposit policy. Please reach out to the hotel directly so we may be able to address this with you. We look forward to hearing from you soon.
4/10 (不満)
Taylor
家族旅行
2024 年 5 月 12 日
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
Guess we had bad luck.. someones dog barking nonstop all night. Then on checking in and out had very rude front desk staff that roll their eyes when I simply was trying to buy a 8 ounces bottle of water for 9 dollars when the 2 dollar water in the vending machine conveniently was out of order. One of the reasons I picked this hotel was because parking was supposedly included but no.. it's "included" for a cheap price of $47 self park or $54 for Valet.
Taylor
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 12 日)
Taylor, it's certainly disappointing to hear about the trouble you had during your stay. It's regrettable you faced inconvenience from excessive noise and some interactions with our team were less than pleasant. We always aim to offer welcoming and efficient service. With respect to the cost of amenities like water and parking, these are set in order to maintain and exceed the high standards we pursue for our guests. We hope you'll give us another chance to show you the top tier experience we strive to provide.
10/10 (非常に良い)
Hirotaka
2024 年 5 月 11 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Hirotaka
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 12 日)
Hirotaka, thank you for your Expedia review! We're delighted to hear about your positive experience at DoubleTree By Hilton Los Angeles Downtown. Your feedback matters to us and we hope to host you again, maintaining our high standards for your next stay. Safe travels!
10/10 (非常に良い)
Roger
グループ旅行
2024 年 5 月 10 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Modern clean rooms really felt luxury with a very descent price
Roger
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 10 日)
Roger, we're thrilled you characterized your experience at the DoubleTree By Hilton Los Angeles Downtown as luxurious and appreciated our well-maintained rooms. Thank you for recognizing the excellent value we provide. It is our goal to offer an exceptional stay at a fair cost. We eagerly anticipate your next visit.
8/10 (良い)
Velda
家族旅行
2024 年 5 月 9 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We loved the staff especially Jorge (Bellman) Everyone we talked to on property knew directions and what to expect. Your team loves their city. Everything on property including the room was excellent. Bad side.... bring ear plugs. Too much going on outside that could be heard into the room from protests to large scale fireworks productions.
Velda
2024 年 5 月に 5 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 9 日)
Velda, it's wonderful to hear how much you enjoyed your stay at the DoubleTree By Hilton Los Angeles Downtown. We're delighted that Jorge and other team members were particularly helpful and that you relished the overall experience on our property. We value your feedback regarding the noise level. Rest assured, we continually strive to enhance our guest experiences. We hope to have the pleasure of welcoming you back soon.
8/10 (良い)
Sergio
2024 年 5 月 8 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Sergio
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 10 日)
Sergio, thank you for taking the time to rate your stay at DoubleTree By Hilton Los Angeles Downtown. Your rating suggests you enjoyed your experience, and we're delighted by this. Should you wish to provide any feedback, we would appreciate the opportunity to improve upon your next stay. We eagerly anticipate your return.
6/10 (普通)
Rosa
家族旅行
2024 年 5 月 7 日
Considering location, very noisy.
Rosa
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 7 日)
Rosa, we appreciate your feedback regarding the noise. It's essential for us to understand points of improvement based on our guest's experiences. Rest assured, we are exploring various options to ensure a quieter atmosphere for the comfort of all our guests. We hope you give us another opportunity to provide a more peaceful stay.
8/10 (良い)
Eileen
2024 年 5 月 1 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Eileen
2024 年 4 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 2 日)
Eileen, thank you for your rating of DoubleTree By Hilton Los Angeles Downtown. It's a pleasure to know your stay met expectations and we hope to welcome you back for an even better experience in the future.
6/10 (普通)
Theofilo
グループ旅行
2024 年 4 月 30 日
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
The room was clearly dated with peeling wallpaper and visually dirty ventilation for a/c. One wall of electric sockets didnt work and wasnt even completely fastened to the wall. The fire/smoke detector was working (lights were on) but wasnt properly mounted. The window frame was bare wood as if quickly repaired without finishing it off to prevent splinters. This was room 1415.
Theofilo
2024 年 4 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 30 日)
Theofilo, it seems like some aspects of your stay did not meet your expectations. We regret to hear about your experiences with the condition of the room and its facilities. Ensuring that everything functions well and conveys an aesthetic appeal is important to us. Your feedback has been shared with our team members to address these concerns. We hope you will give us another chance to deliver a more satisfying experience in the future.
10/10 (非常に良い)
Brandon
2024 年 4 月 30 日
Brandon
2024 年 4 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 20 日)
Brandon, thank you for your positive rating! The team at DoubleTree By Hilton Los Angeles Downtown is thrilled you had an enjoyable stay. We hope to welcome you back soon!
10/10 (非常に良い)
Joseph、Fort Walton beach
2024 年 4 月 29 日
Joseph
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 19 日)
Thank you for the fantastic rating, Joseph!It's outstanding you had such a wonderful experience at DoubleTree By Hilton Los Angeles Downtown. We care about the satisfaction of our guests. We can't wait to see you again soon!
6/10 (普通)
Elaine
2024 年 4 月 29 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Beautiful hotel & staff so helpful but so noisy with union protests early in mornings that no one told me about
Elaine
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 29 日)
Elaine, it's great to hear you appreciated the beauty of our hotel and the assistance provided by our team members. However, it's unfortunate that unforeseen events outside our control affected your peaceful stay. We understand your concern regarding noise disturbances and appreciate your patience in this matter. We hope for the opportunity to serve you again for a much more serene experience.
8/10 (良い)
Sarah
2024 年 4 月 28 日
Sarah
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 19 日)
Thank you for this lovely rating, Sarah!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at DoubleTree By Hilton Los Angeles Downtown. We'd like to share an even better experience with you soon.