屋外プール、営業時間 10:00 ~ 20:00、カバナ (無料)、プール パラソル

ビバリー ヒルズ プラザ ホテル & スパの口コミ

3.5 out of 5
ビバリー ヒルズ プラザ ホテル & スパ
10300 Wilshire Blvd, Los Angeles, CA

口コミ

8.6

非常に良い

評価 10 - 1000 件の口コミ中 573 件が非常に良い" "
評価 8 - 1000 件の口コミ中 268 件が良い" "
評価 6 - 1000 件の口コミ中 73 件が普通" "
評価 4 - 1000 件の口コミ中 49 件が不満" "
評価 2 - 1000 件の口コミ中 37 件が非常に不満" "

9.0/10

清潔度

9.0/10

スタッフとサービス

8.4/10

設備とサービス

8.6/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

10/10 (非常に良い)

MIWA

2023 年 10 月に 1 泊滞在
Sam Chang, Director of Sales and Reservationsからの返信 (投稿日 : 2023 年 11 月 14 日)
Dear MIWA,Thank you for a Perfect Score Rating on your stay at Beverly Hills Plaza Hotel & Spa.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Thank You,Sam Chang, Director of Sales and Reservations

8/10 (良い)

Kenta

家族旅行
良かった点 : 清潔度、スタッフとサービス
2023 年 3 月に 3 泊滞在
Sam Chang, Director of Sales and Reservationsからの返信 (投稿日 : 2023 年 3 月 28 日)
Dear Kenta,Thank you so much!  Knowing that you enjoyed your time with us surely makes our day.  We truly appreciate your positive rating and hope you will stay with us again soon next time you visit Los Angeles.Thank You,Sam Chang, Director of Sales and Reservations

10/10 (非常に良い)

??

2023 年 2 月に 1 泊滞在
Sam Chang, Director of Sales and Reservationsからの返信 (投稿日 : 2023 年 3 月 10 日)
Dear Guest,Thank you for a Perfect Score Rating on your stay at Beverly Hills Plaza Hotel & Spa.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver our guests great experiences, and we are glad to learn that our efforts are being appreciated.  We would love to host you again for your next visit to Los Angeles.Thank You,Sam Chang, Director of Sales and Reservations

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 12 月に 2 泊滞在
Sam Chang, Director of Sales and Reservationsからの返信 (投稿日 : 2023 年 11 月 7 日)
Dear Guest,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Beverly Hills Plaza Hotel & Spa. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Beverly Hills Plaza Hotel & Spa hotel soon!Thank You,Sam Chang, Director of Sales and Reservations

10/10 (非常に良い)

makoto

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
スタッフのサービスは良かったが、ルームサービスが20:00に終わっていたのが残念だった
2021 年 9 月に 1 泊滞在
Beverly Hills Plaza Hotel & Spa Managementからの返信 (投稿日 : 2021 年 9 月 6 日)
Dear Makoto, Thank you very much for leaving a perfect score rating about your stay at the Beverly Hills Plaza Hotel & Spa. I'm glad that you loved our hospitality. Our entire team works hard to ensure that our guests have a pleasant stay by providing clean rooms, outstanding customer service, and a memorable experience. We hope to see you again when you visit Beverly Hills again in the future. Thanks again for choosing to stay with us. Best Regards, Beverly Hills Plaza Hotel & Spa Management

10/10 (非常に良い)

宿泊されたお客様

出張, グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
良いホテルです
綺麗で居心地も良く部屋が広い
2019 年 10 月に 4 泊滞在

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
基本的に満足だが、ドアの開け閉めの音や隣の部屋の人の声がきになる。
2019 年 4 月に 5 泊滞在

10/10 (非常に良い)

宿泊されたお客様

2019 年 3 月に 4 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very good Hotel!
2019 年 3 月に 4 泊滞在

8/10 (良い)

宿泊されたお客様

出張
良かった点 : スタッフとサービス、施設のコンディションと設備
ベッドメイキングが雑かもしれません。 またレストランのメニュー内容が少ないです。
2019 年 3 月に 3 泊滞在

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
お部屋も広く、ヨーロッパ調のクラシカルな雰囲気でとても良く、落ち着けました。朝食をレストランでとり、とても美味しかったです。朝は大変混んでいるにもかかわらず、スタッフの方はとても親切でした。
2019 年 2 月に 2 泊滞在

8/10 (良い)

Choco

良かった点 : 清潔度、スタッフとサービス、客室の快適度
エレベーターから部屋までに階段が多く、大きなスーツケースでの移動がとても大変だった。
2019 年 1 月に 2 泊滞在

8/10 (良い)

Gizel、Paris

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
居心地の良いホテルです。フロント、ルームクリーニング、対応も良いです。
2018 年 12 月に 3 泊滞在

8/10 (良い)

Wine Lover、Tokyo

良かった点 : 清潔度、スタッフとサービス、客室の快適度
隠れ処的な素敵なホテル
15年前くらいから度々利用させて頂いたいるリピーターです。 久々に宿泊したら、ロビーがリニューアルされ更に素敵になっていました。 お部屋も広めで快適、かつ静かにくつろげる癒されるホテルです。
2018 年 3 月に 3 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
気に入ったホテル in LA
階段登らないといけない部屋だから、少し不便に感じましたが、部屋が暖かい雰囲気で1泊快適に過ごしてました。凄く気に入ったホテルの一つです。環境もいいし、少し値段が安ければ長期で泊まりたいなぁと思いました。
2017 年 9 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
快適で洗練されたホテル
賑やかな街並みではありませんが、少し郊外になりますが、ホテルは洗練された素敵なホテルでした。アップグレードをしていただき今まで宿泊したホテルでもトップ3に入るくらいのお部屋でした。ベッドも快適、ゆったり過ごせました。

8/10 (良い)

RITSUKO

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
こじんまりした、温かなホテル。
全体に落ち着いた素敵なホテルでした。スパ着きが、推しのようですが、部屋が、スパの目の前だったので、利用客の話し声が、気になりました。夕方に部屋の具合はどうですかと、チョコをプレゼントしてくれる女性スタッフの方とのやり取りが温かかったです。

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

8/10 (良い)

Tadayukiu、千葉県

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
落ち着いた雰囲気
こじんまりしていて団体客もなく、静かに快適に過ごせました。

10/10 (非常に良い)

Stephen

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The property was great in every department with the exception of we could hear neighbours quite easily. Apart from that, great!
2024 年 5 月に 2 泊滞在
Sam Chang, Director of Sales and Reservationsからの返信 (投稿日 : 2024 年 5 月 18 日)
Dear Stephen,We're glad you enjoyed your stay and found the property excellent overall. We apologize for the noise issues you experienced with the neighbors. Your comments are valuable, and we'll work on improving soundproofing to enhance our guests' comfort. We look forward to welcoming you back for an even better stay in the future.Thank You,Sam Chang, Director of Sales and Reservations

10/10 (非常に良い)

Sofia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excelente
2024 年 5 月に 1 泊滞在
Sam Chang, Director of Sales and Reservationsからの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Sofia,Thank you for your positive feedback! We're delighted you had a great experience at our hotel. If there's anything specific you particularly enjoyed or any suggestions you have for us to make your next stay even better, please feel free to share. We look forward to welcoming you back for another great stay in the future!Thank You,Sam Chang, Director of Sales and Reservations

10/10 (非常に良い)

Kelly

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Sam Chang, Director of Sales and Reservationsからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Kelly,We're truly honored to receive a perfect rating from you!  Your feedback is greatly appreciated, and we're delighted you found everything to your satisfaction during your stay.  If you have any specific comments or suggestions you'd like to share with us, we'd love to hear them to ensure we continue providing excellent service.  Thank you for choosing us, and we hope to welcome you back for another outstanding stay in the future.Thank You,Sam Chang, Director of Sales and Reservations

8/10 (良い)

Peter、La Jolla

出張
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Front desk was rather cold and impersonal. The attendant who checked me in barely even looked at me. First impressions count. When I asked if there was water in the room, she replied, 'No" but you can go just across the hall and pick up a water bottle on your own". Her communication skills stink.
2024 年 5 月に 1 泊滞在
Sam Chang, Director of Sales and Reservationsからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Peter,We apologize that your experience at the front desk fell short of your expectations. We will address your concerns with our team to ensure that all guests receive a warm and welcoming experience during their stay. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future for a more positive experience.Thank You,Sam Chang, Director of Sales and Reservations

10/10 (非常に良い)

Sarah

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Our check in was super easy and the girl at the front desk made sure we knew EVERYTHING we would have needed! We chose to do valet with our vehicle & it was outstanding by day 2 they knew what we were driving and would see us come down and go get the car! It was outstanding! Nice clean rooms, friendly service & close to a lot of sight seeing!
2024 年 4 月に 5 泊滞在
Sam Chang, Director of Sales and Reservationsからの返信 (投稿日 : 2024 年 5 月 11 日)
Dear Sarah,We're thrilled to hear that your check-in was smooth and that our front desk staff provided helpful information. It's fantastic that our valet service exceeded your expectations and made your stay more convenient. We're delighted you enjoyed our clean rooms, friendly service, and proximity to local attractions. We hope to welcome you back for another outstanding stay in the future!Thank You,Sam Chang, Director of Sales and Reservations

10/10 (非常に良い)

Helen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was a nice stay. Room was very clean. I didn’t use outside jacuzzi because it wasn’t clean. Even after letting the front desk know.
2024 年 4 月に 1 泊滞在
Sam Chang, Director of Sales and Reservationsからの返信 (投稿日 : 2024 年 4 月 25 日)
Dear Helen,We're pleased to hear that you found our room very clean.  However, we apologize for the inconvenience regarding the cleanliness of the outside jacuzzi.  Rest assured, we take cleanliness seriously and will address this issue promptly to ensure it does not happen again.  We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable experience.  If there's anything else we can assist you with, please don't hesitate to let us know.Thank You,Sam Chang, Director of Sales and Reservations

10/10 (非常に良い)

Dorothy

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I had a lovely stay at this hotel. The staff are extremely friendly and the suite I stayed in was very large and beautiful.
2024 年 4 月に 4 泊滞在
Sam Chang, Director of Sales and Reservationsからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Dorothy,It's lovely to hear you had a positive experience at the hotel!  We're delighted that you found the staff to be friendly and accommodating and enjoyed the spacious and beautiful suite.  Your feedback is greatly appreciated, and we hope to welcome you back for another enjoyable stay in the future!Thank You,Sam Chang, Director of Sales and Reservations

6/10 (普通)

Marianna

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
2024 年 4 月に 1 泊滞在
Sam Chang, Director of Sales and Reservationsからの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Marianna,Thank you for your rating!  If there's anything specific you'd like us to improve upon for your next stay, please feel free to share your feedback with us.  We're committed to providing the best experience possible for our guests.Thank You,Sam Chang, Director of Sales and Reservations

8/10 (良い)

Corey

2024 年 4 月に 1 泊滞在
Sam Chang, Director of Sales and Reservationsからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Corey,Thank you for your rating!  We appreciate your feedback and hope to provide you an even better experience during your next visit.  If you have any comments or suggestions for improvement, feel free to share them with us.  We look forward to welcoming you back soon!Thank You,Sam Chang, Director of Sales and Reservations

10/10 (非常に良い)

Marlise

出張, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Arrived early prior to normal check in a got us our rooms early .
2024 年 4 月に 1 泊滞在
Sam Chang, Director of Sales and Reservationsからの返信 (投稿日 : 2024 年 4 月 17 日)
Dear Marlise,We're glad to hear that we could accommodate your early arrival and provide you with your rooms ahead of the standard check-in time.  Our team aims to ensure a smooth and comfortable experience for our guests, and we're delighted that we could meet your needs.  Thank you for choosing to stay with us, and we hope you had a pleasant stay!Thank You,Sam Chang, Director of Sales and Reservations

10/10 (非常に良い)

Naren

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great location. Sam at the front desk was wonderful. Beautiful lobby. Very pretty hotel. Very friendly staff.
2024 年 4 月に 1 泊滞在
Sam Chang, Director of Sales and Reservationsからの返信 (投稿日 : 2024 年 4 月 17 日)
Dear Naren,We're thrilled to hear that you enjoyed our hotel's location and found our front desk staff service wonderful!  We also appreciate that you appreciated our beautiful lobby and found the hotel staff to be very friendly.  Thank you for your kind words, and we hope to welcome you back again soon for another enjoyable stay!Thank You,Sam Chang, Director of Sales and Reservations

10/10 (非常に良い)

Stephani

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel is lovely and the staff is attentive. House keeping was ok but the overall cleanliness was great
2024 年 3 月に 4 泊滞在
Sam Chang, Director of Sales and Reservationsからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Stephani,Thank you for your kind review! We're thrilled to hear that you found our hotel lovely and our staff attentive. We appreciate your feedback regarding housekeeping and are committed to continually improving our cleanliness standards. Your satisfaction is our top priority, and we look forward to welcoming you back for an even more enjoyable stay in the future!Thank You,Sam Chang, Director of Sales and Reservations

10/10 (非常に良い)

Shelley

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Fantastic service and sparkling spacious room. A tremendous value.
2024 年 3 月に 2 泊滞在
Sam Chang, Director of Sales and Reservationsからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear Shelley,Thank you for your glowing review! We're delighted you enjoyed our fantastic service and spacious rooms. We prioritize Providing great value, and we're thrilled you found it tremendous. We appreciate your feedback and hope to welcome you back for another exceptional stay soon.Thank You,Sam Chang, Director of Sales and Reservations

2/10 (非常に不満)

Ronit

出張
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very poor Customer service. Many hidden fees that they surprise you with. Very disappointing. Very unprofessional and overpriced WOULD NEVER HO THERE AGAIN
2024 年 3 月に 1 泊滞在
Sam Chang, Director of Sales and Reservationsからの返信 (投稿日 : 2024 年 3 月 27 日)
Dear Ronit,We apologize for any inconvenience you experienced during your stay. We strive for excellent customer service and regret that we fell short of your expectations. Regarding fees, we ensure transparency in our pricing and will review our policies to avoid surprises. Your feedback is valuable, and we will address professionalism concerns internally. We aim to offer fair value for the quality of service provided. We hope to regain your trust and welcome you back for a more satisfying experience in the future.Sincerely,Sam Chang, Director of Sales and Reservations

10/10 (非常に良い)

Shane

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
What a nice oasis at a reasonable price. I enjoyed my stay and the memories made. Thank you for your courtesy.
2024 年 3 月に 2 泊滞在
Sam Chang, Director of Sales and Reservationsからの返信 (投稿日 : 2024 年 3 月 20 日)
Dear Shane,Thank you for your gracious review! We're delighted to hear that you found our hotel to be a pleasant oasis during your stay. Providing a comfortable experience at a reasonable price is always our goal. It's wonderful to know that you have made lasting memories with us. Your kind words about our service are greatly appreciated. We look forward to welcoming you back for another memorable stay in the future.Thank You,Sam Chang, Director of Sales and Reservations

8/10 (良い)

Cara

Sam Chang, Director of Sales and Reservationsからの返信 (投稿日 : 2024 年 3 月 19 日)
Dear Cara,Thank you for staying with us when you visited Beverly Hills Plaza Hotel & Spa. It makes me happy to hear that you enjoyed your stay. We hope to be able to host you again soon at Beverly Hills Plaza Hotel & Spa!Thank You,Sam Chang, Director of Sales and Reservations

10/10 (非常に良い)

Rutendo

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved my stay at this beautiful quaint hotel.
2024 年 2 月に 5 泊滞在
Sam Chang, Director of Sales and Reservationsからの返信 (投稿日 : 2024 年 3 月 14 日)
Dear Rutendo,Thank you for choosing to stay with us and for your glowing review! We're thrilled to hear that you loved your experience at our quaint hotel. Providing a comfortable and memorable stay is our top priority, and it's gratifying to know that we succeeded in meeting your expectations. We look forward to welcoming you back for another delightful stay in the future!Thank You,Sam Chang, Director of Sales and Reservations

10/10 (非常に良い)

Elizabeth、Spring

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Mother daughter weekend… safe, fun and worth it!
2024 年 3 月に 2 泊滞在
Sam Chang, Director of Sales and Reservationsからの返信 (投稿日 : 2024 年 3 月 12 日)
Dear Elizabeth,Thank you for choosing our hotel for your mother-daughter weekend! We're delighted to hear that you felt safe, had fun, and found your experience worth it. Ensuring a secure and enjoyable stay is our top priority. Your positive feedback is greatly appreciated, and we look forward to hosting you again in the future. If there's anything specific that stood out during your visit, we'd love to hear more about it to continue enhancing our guests' experiences.Thank You,Sam Chang, Director of Sales and Reservations

10/10 (非常に良い)

Kimberly

2024 年 3 月に 2 泊滞在
Sam Chang, Director of Sales and Reservationsからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear Kimberly,Thank you for a Perfect Score Rating on your stay at Beverly Hills Plaza Hotel & Spa.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Thank You,Sam Chang, Director of Sales and Reservations

8/10 (良い)

Nasser

2024 年 3 月に 4 泊滞在
Sam Chang, Director of Sales and Reservationsからの返信 (投稿日 : 2024 年 3 月 27 日)
Dear Nasser,Thank you for staying with us when you visited Beverly Hills Plaza Hotel & Spa. It makes me happy to hear that you enjoyed your stay. We hope to be able to host you again soon at Beverly Hills Plaza Hotel & Spa!Thank You,Sam Chang, Director of Sales and Reservations

2/10 (非常に不満)

Trisha

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 3 泊滞在
Sam Chang, Director of Sales and Reservationsからの返信 (投稿日 : 2024 年 3 月 7 日)
Dear Trisha,I am deeply disappointed to learn about your recent stay at Beverly Hills Plaza Hotel & Spa. I wish you had told our staff about your problems when you were here; we could have fixed them. Please accept my sincerest apologies.Sincerely,Sam Chang, Director of Sales and Reservations

10/10 (非常に良い)

Jacob

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very beautiful place to stay
2024 年 2 月に 3 泊滞在
Sam Chang, Director of Sales and Reservationsからの返信 (投稿日 : 2024 年 2 月 28 日)
Dear Jacob,Thank you so much for the PERFECT SCORE review.  We are glad you had a wonderful stay at Beverly Hills Plaza & Spa.  We work tirelessly to ensure our guests experience the best hospitality in Beverly Hills Plaza Hotel & Spa.  Again, we are so glad you enjoyed your stay, and we would love to host you again.Thank You,Sam Chang, Director of Sales and Reservations

10/10 (非常に良い)

Tracy、Houston

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Absolutely amazing! The entire team is tremendous. The lobby is gorgeous. The food was fabulous. And, the pool was outstanding!!
2024 年 2 月に 2 泊滞在
Sam Chang, Director of Sales and Reservationsからの返信 (投稿日 : 2024 年 2 月 26 日)
Dear Tracy,Thank you sincerely for your glowing review! We're thrilled to hear that you found our team tremendous, the lobby gorgeous, the food fabulous, and the pool outstanding. It's our constant endeavor to provide a top-notch experience. Your kind words motivate us to continue delivering exceptional service. We look forward to welcoming you back for another fantastic stay!Thank You,Sam Chang, Director of Sales and Reservations

10/10 (非常に良い)

stacey

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very nice, quiet hotel in a great location.
2024 年 2 月に 1 泊滞在
Sam Chang, Director of Sales and Reservationsからの返信 (投稿日 : 2024 年 2 月 21 日)
Dear stacey,Thank you for your positive feedback! We're delighted you enjoyed our hotel's tranquility and prime location. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. Our team strives to provide a pleasant stay for all guests, and we look forward to welcoming you back for another enjoyable visit. If there's anything specific you love or any suggestions you have, please feel free to share. We value your input and aim to exceed your expectations consistently. Safe travels!Thank You,Sam Chang, Director of Sales and Reservations

10/10 (非常に良い)

Bharat Bhushan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very well managed and very beautiful property. Staff is very polite and helpful
2024 年 2 月に 5 泊滞在
Sam Chang, Director of Sales and Reservationsからの返信 (投稿日 : 2024 年 2 月 20 日)
Dear Bharat Bhushan,Thank you for your kind words! We take great pride in managing our property to meet the highest standards. Our dedicated staff strives to provide a welcoming and helpful experience for all our guests. We appreciate your recognition of their politeness and assistance. It motivates us to continue delivering exceptional service and maintaining the beauty of our property. We look forward to hosting you again in the future. Safe travels!Thank You,Sam Chang, Director of Sales and Reservations

8/10 (良い)

Fadi、Fairfield

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good and nice
2024 年 2 月に 4 泊滞在
Sam Chang, Director of Sales and Reservationsからの返信 (投稿日 : 2024 年 2 月 13 日)
Dear Fadi,Thank you for staying with us when you visited Beverly Hills Plaza Hotel & Spa. It makes me happy to hear that you enjoyed your stay. We hope to be able to host you again soon at Beverly Hills Plaza Hotel & Spa!Thank You,Sam Chang, Director of Sales and Reservations

10/10 (非常に良い)

Larissa

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing staff, location and food!
2024 年 2 月に 1 泊滞在
Sam Chang, Director of Sales and Reservationsからの返信 (投稿日 : 2024 年 2 月 13 日)
Dear Larissa,Thank you for your glowing review! We are thrilled you enjoyed our exceptional staff, prime location, and delectable food. Our dedicated team takes pride in providing top-notch service, and we're delighted it left a positive impression. Your appreciation for our prime location and culinary offerings warms our hearts. We look forward to welcoming you back for another memorable stay, ensuring your experience remains amazing.Thank You,Sam Chang, Director of Sales and Reservations

10/10 (非常に良い)

Yarixza

2024 年 1 月に 2 泊滞在
Sam Chang, Director of Sales and Reservationsからの返信 (投稿日 : 2024 年 2 月 12 日)
Dear Yarixza,Thank you for a Perfect Score Rating on your stay at Beverly Hills Plaza Hotel & Spa.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Thank You,Sam Chang, Director of Sales and Reservations

10/10 (非常に良い)

Elain

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Sam Chang, Director of Sales and Reservationsからの返信 (投稿日 : 2024 年 2 月 9 日)
Dear Elain,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Beverly Hills Plaza Hotel & Spa. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Beverly Hills Plaza Hotel & Spa hotel soon!Thank You,Sam Chang, Director of Sales and Reservations

8/10 (良い)

Carlos A

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Sam Chang, Director of Sales and Reservationsからの返信 (投稿日 : 2024 年 2 月 7 日)
Dear Carlos A,Thank you for staying with us when you visited Beverly Hills Plaza Hotel & Spa. It makes me happy to hear that you enjoyed your stay. We hope to be able to host you again soon at Beverly Hills Plaza Hotel & Spa!Thank You,Sam Chang, Director of Sales and Reservations

10/10 (非常に良い)

Zejaba

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The best place to stay in La
2024 年 1 月に 3 泊滞在
Sam Chang, Director of Sales and Reservationsからの返信 (投稿日 : 2024 年 2 月 2 日)
Dear Zejaba,Wow, thanks a lot for the PERFECT SCORE REVIEW! We are thrilled you had a great experience staying with us at Beverly Hills Plaza Hotel & Spa. We would love to host you again on your next Beverly Hills Plaza Hotel & Spa visit. We hope your next trip is just around the corner so that we can get an opportunity to welcome you again!Thank You,Sam Chang, Director of Sales and Reservations