Hello HIROTAKA,Thank you for your feedback. We're sorry to hear that our service did not meet your expectations. Providing excellent service is crucial to us, and it's concerning that you had a negative experience.We'd like to learn more about what went wrong so that we can address the issues and improve our service. If you're willing, could you let us know what specific aspects of our service were unsatisfactory? This would help us understand your experience better and take the necessary steps to ensure that future guests receive the level of service they deserve.We appreciate your feedback, and we hope you'll consider giving us another opportunity in the future.Be well… Zedwell,AfshanZedwell Family

Hello, Thank you for sharing your thoughts on your stay at Zedwell Underground Tottenham Court Road. We are pleased to hear that you appreciated our prime location near Tottenham Court Rd station and the convenience it offers for exploring the city. While our underground setting provides excellent access to the city, we understand that it may raise concerns about noise. Rest assured, our design focuses on creating a serene and quiet environment through soundproofing measures to ensure a peaceful retreat for our guests. As part of our commitment to simplicity and promoting restful sleep, we have intentionally removed certain amenities from the rooms to minimize distractions. However, items such as irons are available upon request to enhance your stay as needed. We hope the minimalist design of our rooms, featuring handmade oak beds and calming lighting, contributed to a restful experience during your visit. We value your feedback and welcome the opportunity to further discuss your stay to make it even more enjoyable. Thank you for choosing Zedwell Underground Tottenham Court Road, where tranquility and well-being are at the heart of our hospitality. Be well… Zedwell,AfshanZedwell Family

Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

こんにちは、ゼドウェル ホテルズでの最近のご滞在に関してご感想をお聞かせいただきありがとうございます。 当ホテルは新しいホテルであり、お客様のエクスペリエンスを継続的に向上させていきたいと考えておりますので、お客様のご意見に感謝いたします。Zedwell では、お客様に静かな環境を提供するために、意図的にシンプルさを採用しています。 私たちは睡眠、前向きな健康、幸福感を促進することに重点を置いており、都市の混乱の中でも心を静め、穏やかでバランスのとれた精神状態を見つけることができます。 私たちのミニマルなコクーンは、ヘアドライヤー、テレビ、棚などの刺激を意図的に避け、オープンで整然とした雰囲気を持つようにデザインされています。ゼドウェルでは、ゲストにプライベートな聖域を提供し、外の世界から切り離され、穏やかでバランスの取れた精神状態を満喫できるようにすることを信じています。 客室に窓がないことがすべての人に気に入らない可能性があることは承知していますが、この意図的なデザインは不安を引き起こす刺激を取り除き、本当にリラックスしてくつろげる環境を作り出しています。Zedwell エクスペリエンスに接続できなかったことを残念に思います。 おそらく私たちが私たちのビジョンをもっと明確に説明していれば、都市の混乱の中にある私的な聖域、つまりゼドウェルを訪れる機会が得られたでしょう。 今後とも信頼を取り戻す機会をいただければ幸いです。元気でいてね…ゼドウェル、従えゼドウェル一家

Dear Hiromitsu,Thank you for choosing to stay with us at Zedwell Underground Tottenham Court Road Hotel. Our team at Zedwell is dedicated to providing you with a comfortable and calming experience. We are truly sorry that we fell short of your expectations this time.At Zedwell, we intentionally embrace simplicity to create a tranquil environment for you. Our focus is on promoting sleep, positive health, and well-being, allowing you to tune out and find a calm and balanced state of mind amidst the chaos of the city. We are sorry to hear you were unable to connect with our Zedwell experience. Perhaps if we explained our vision more clearly you would have gotten the chance to take in the private sanctuary, that is Zedwell, amidst the chaos of the city. We hope you will give us another chance to win back your trust in the future. Be well… Zedwell,

We are sorry to hear about the issue with loud noise. Rest assured, we have shared your concerns with our maintenance team to address this promptly. Once again, we appreciate your feedback and are grateful for the opportunity to serve you. We look forward to seeing you again.

Thank you for choosing Zedwell for your recent stay and for sharing your feedback with us. We are thrilled to hear that you enjoyed our excellent central London location and found comfort in our beds. At Zedwell, we prioritize your sleep and well-being above all else. Our purpose is to create a private sanctuary where you can disconnect from the chaos of the city and embrace a calm and balanced state of mind. We believe that sleep is not just a luxury but a fundamental state of mind that contributes to a better life.

We appreciate your thoughts, as we are a new hotel and are looking to continuously improve our guest experience.

We appreciate your thoughts, as we are a new hotel and are looking to continuously improve our guest experience.

Hello Lee,Thank you for sharing your detailed feedback about your stay at Zedwell Underground Tottenham Court Road. We're glad you found our location convenient and enjoyed the vibe of our reception area, including the teas and coffees. It's great to hear that you found our staff to be friendly and helpful. We're also pleased that the cleanliness and functionality of the room met your expectations, even if the minimalist design didn't completely suit your preferences.We understand that storage space and additional comforts can be important, and we're sorry that our minimalist approach fell short in providing the amenities you prefer. We aim to create a simple, uncluttered environment that encourages relaxation, but we appreciate your feedback on how we can improve.Regarding the noise from the pump system and other sounds that disturbed your sleep, we're sorry for the disruption. We know how critical a good night's rest is and will investigate the noise issue to find ways to minimize it. It's our goal to create a peaceful and restful experience for every guest.We appreciate your honest review and understand that our concept may not suit everyone. If you give us another chance in the future, we'll do our best to make your stay more comfortable and aligned with your expectations.Be well… Zedwell,AfshanZedwell Family

Hello,Thank you for sharing your positive experience with us. It's wonderful to hear that our staff made you feel welcome and that you found our location peaceful and convenient for exploring central London. Being in the heart of the city with easy access to transportation is one of our unique strengths, and we're glad you enjoyed it.We're also happy to know that you felt safe and comfortable in our surroundings. Creating a tranquil atmosphere for our guests is key to the Zedwell experience. If you need any recommendations for your next visit or have any special requests, we're always here to assist.We appreciate your feedback and look forward to welcoming you back to Zedwell. Until then, safe travels and see you soon!Be well… Zedwell,AfshanZedwell Family

Hello Neil,Thank you for taking the time to leave us a rating of your recent stay at our hotel. We are thrilled to hear that you had an enjoyable experience and appreciate your 4-star rating. We are always striving to provide our guests with exceptional service and amenities, and we are glad to hear that we were able to meet your expectations. If there is anything that we can do to make your next stay even better, please do not hesitate to let us know. We look forward to welcoming you back to our hotel in the future!Be well… Zedwell,AfshanZedwell Family

Hello Jasmin, Thank you for sharing your experience with us. We are delighted to hear that you found our location convenient for your city trip. Our underground setting does provide a unique cocoon-like atmosphere that minimizes outside noise to enhance your sleep quality. We are pleased to know that you were able to adapt to the subtle background noise of the metro and still enjoy a good night's rest. At Zedwell, we prioritize creating a tranquil environment conducive to relaxation and well-being, which often includes carefully curated design elements like soundproofing and comfortable bedding. We appreciate your feedback and are pleased that you found our location ideal for your needs. Should you have any specific preferences or requirements for your next stay, please do not hesitate to let us know. We look forward to welcoming you back to Zedwell Underground Tottenham Court Road.Be well… Zedwell,AfshanZedwell Family

Hello Marjorie,Thank you for sharing your experience with us. We're very sorry to hear that you felt so disappointed during your stay, to the point of wanting to go home. This is not the kind of experience we want for our guests, and we deeply regret that we fell so short of your expectations.It's concerning to hear that our staff was unhelpful and that the cleaning in your room was poorly done. Linen should be changed regularly, and we apologize that this was not the case. We will address these issues with our housekeeping and front desk teams to ensure they are providing the level of service our guests deserve.Regarding amenities and property conditions, we understand how important these are for a comfortable stay. We appreciate your feedback, and we'll take it into account as we work to improve our facilities and guest experience.If you'd like to discuss your experience further or if there's anything we can do to make things right, we're here to listen. Your feedback is invaluable, and we're committed to learning from it to ensure a better experience for our guests in the future.Thank you for giving us the opportunity to address these concerns, and we hope you'll consider giving us another chance in the future.Be well… Zedwell,AfshanZedwell Family

Hello, Thank you for sharing your feedback with us. We appreciate your insights into your room experience. We understand the importance of temperature control for optimal comfort during your stay. At Zedwell Underground Tottenham Court Road, we prioritize a serene and cool environment conducive to quality sleep. We are constantly looking into enhancing air conditioning settings to offer guests like you a more customizable experience in the future. In line with our commitment to tranquility, we purposefully maintain a minimalistic design to reduce visual distractions in our corridors, promoting a sense of calm and relaxation as you transition to your room. Our focus on simplicity and peace ensures that guests can unwind fully during their stay. We are thrilled to hear that you will book with us again, and we are eager to welcome you back to Zedwell for another restful experience.Be well… Zedwell,AfshanZedwell Family

Hello Alfredo,Thank you for your feedback. We're sorry to hear that your stay at Zedwell was disrupted by noise from the subway trains. Our underground location should ideally help with noise reduction, but it's clear that wasn't the case for you. We understand how challenging it can be to rest with constant noise, and we'll look into solutions to address this issue.We appreciate your comments about the room setup and the lack of furniture. Our minimalist design is meant to create a simple and tranquil environment, but we understand that it can be inconvenient without adequate space for your belongings. We'll take your feedback into consideration to see how we can improve functionality without compromising our ethos.Regarding the late check-in and early check-out, we know this can feel like a shorter stay, especially if you're used to different check-in times. We do our best to balance guest turnover and cleanliness, but your feedback will help us rethink our approach.We're particularly concerned about your comment regarding the old mattresses where you could feel the springs. This is not acceptable, and we'll immediately investigate and address the condition of our bedding.We apologize for the discomfort and inconvenience you experienced. If you'd like to discuss your stay further or have any suggestions for improvement, we're here to listen. We hope you'll consider giving us another chance to provide a better experience.Be well… Zedwell,AfshanZedwell Family

Dear Anastasiia, thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon!Be well… Zedwell,AfshanZedwell Family

Hello, We appreciate you taking the time to share your feedback with us. We are sorry to hear that your stay did not meet your expectations. At Zedwell Underground Tottenham Court Road, our unique underground location contributes to a serene, cocoon-like atmosphere that is designed to minimize noise and provide optimal conditions for rest and relaxation. The minimalistic design and intentional absence of distractions, such as TVs, aim to promote a tranquil environment conducive to peaceful sleep. We offer bag storage facilities for our guests' convenience, reflecting our commitment to simplicity and functionality. Our team is dedicated to providing a clean and comfortable environment, and we apologize if this aspect fell short during your stay. We value your input and will use it to enhance our guest experience further. We invite you to reach out to us directly to discuss your concerns in more detail. Thank you for your insights, and we hope for the opportunity to welcome you back in the future.Be well… Zedwell,AfshanZedwell Family

Hello, Thank you for sharing your feedback with us. We appreciate your kind words about the cleanliness and location of our hotel. We apologize for any inconvenience you experienced due to the limited internet connectivity in the room. As an underground hotel, we strive to create a serene and distraction-free environment for our guests to promote rest and relaxation. While we purposely limit certain technological elements like TVs to enhance tranquility, we understand the importance of strong internet connectivity for guests who may need to work during their stay. We are sorry to hear that this aspect did not meet your expectations. We will review our internet services to see how we can improve this experience for our guests while maintaining the peaceful ambiance that defines Zedwell. We appreciate your understanding and hope to have the opportunity to welcome you back for a more restful stay in the future. Thank you for choosing Zedwell Underground Tottenham Court Road.Be well… Zedwell,AfshanZedwell Family

Hello, We appreciate your feedback and are delighted to hear that you enjoyed your stay with us. At Zedwell Underground Tottenham Court Road, we prioritize creating a serene sanctuary for our guests, which includes offering rooms without windows to minimize outside distractions and promote restful sleep. Our underground location allows for a noise-reduced environment conducive to relaxation and tranquility. While we understand that this design choice may not suit everyone, we believe it contributes to the peaceful atmosphere that many of our guests appreciate. Regarding property conditions and facilities, we are continuously striving to improve and enhance our offerings. We value your input and will consider your comments as we work towards providing an even better experience for our guests. Thank you for choosing Zedwell Underground Tottenham Court Road, where we strive to provide a unique experience centered around well-being and a good night's sleep.Be well… Zedwell,AfshanZedwell Family

Dear Luke, we are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long. Be well… Zedwell,AfshanZedwell Family

Hello, Thank you for sharing your thoughts on your recent stay at Zedwell Underground Tottenham Court Road. We're delighted to hear that you found our beds comfy and appreciated the cleanliness of our hotel. At Zedwell, we aim to provide a serene environment that promotes rest and well-being through minimalist design choices. Our early check-in and baggage storage fees are intended to offer guests flexibility in their stay, with the option to secure their belongings or access their room ahead of the standard check-in time. We regret if our room design did not fully meet your expectations. Our minimalist approach is deliberate to create a tranquil space without distractions, allowing guests to truly unwind. However, we appreciate your feedback and will consider ways to enhance the functionality of our rooms while maintaining our commitment to simplicity. We genuinely value your insights and hope that you consider staying with us again to experience our dedication to providing a peaceful and rejuvenating stay. If there's anything we can do to improve your future visits, please don't hesitate to let us know. Thank you for choosing Zedwell.Be well… Zedwell,AfshanZedwell Family

Hello, We appreciate you taking the time to share your feedback. We sincerely apologize for the lack of response from our 24-hour manned reception during your stay. We understand the importance of communication, especially during family emergencies, and we deeply regret that we fell short in providing the support you needed. At Zedwell, we strive to offer a serene and distraction-free environment to promote optimal rest and well-being. The absence of TVs in our rooms is intentional, allowing guests to disconnect and reconnect with themselves. We do provide amenities like irons upon request or in designated areas to maintain our minimalist design ethos. Regarding your experience with our staff, we will address this issue internally to ensure that such oversights do not recur. Your comfort and peace of mind are paramount to us, and we will take this feedback to heart to improve our service. We are grateful for your insights and would welcome the opportunity to discuss this matter further. We hope to have the chance to restore your faith in Zedwell in the future. Thank you for choosing Zedwell Underground Tottenham Court Road.Be well… Zedwell,AfshanZedwell Family

Hello, We're delighted to hear that you had a great overnight stay with us at Zedwell Underground Tottenham Court Road. Our unique underground setting is designed to create a calm and peaceful atmosphere, enhanced by our ambient lighting and soothing music. We're glad you appreciated these elements during your business trip. At Zedwell, we aim to provide a tranquil sanctuary for our guests, whether they are traveling solo or as a couple. The minimalist design and intentional lack of distractions like TVs are meant to promote relaxation and optimal rest for all our guests. Thank you for recommending us for business travel. We hope to welcome you back soon and continue providing you with a peaceful and rejuvenating stay. Be well… Zedwell,AfshanZedwell Family

Hello, We appreciate your feedback regarding the cleanliness and restful environment at Zedwell Underground Tottenham Court Road. Thank you for choosing Zedwell Underground Tottenham Court Road. We look forward to welcoming you back for another rejuvenating experience. Be well… Zedwell,AfshanZedwell Family

Hello Brigitte, Thank you for sharing your thoughts on your stay with us. We appreciate your feedback on our unique underground location and compact room design. At Zedwell, we intentionally focus on providing essential amenities while maintaining a tranquil setting to promote rest and well-being. Regarding the app-based room key system, we have implemented this feature to enhance security and streamline our guests' experience. We understand it may differ from traditional key systems, but we believe it aligns with our minimalist approach to hospitality. We invite you to explore our handmade oak beds, sleep-inducing lighting, and other design elements that contribute to a peaceful stay. Our commitment to noise reduction and optimal rest within our cocoon-like atmosphere sets us apart as a sanctuary in the heart of the city. We value your feedback and hope to welcome you back for another chance to experience the tranquility and comfort that define the Zedwell ethos. Be well… Zedwell,AfshanZedwell Family

Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future. Be well… Zedwell,AfshanZedwell Family

Hello, Thank you for sharing your thoughts on your recent stay at Zedwell Underground Tottenham Court Road. We appreciate your feedback and are pleased to hear you found our concept nice. At Zedwell, we strive to create a serene sanctuary in the heart of the city, focused on promoting sleep, positive health, and overall well-being. Our minimalist and tranquil environment, with dim lighting, thick carpets, and comfortable beds with weighted duvets, is designed to optimize guest rest and relaxation. While we intentionally do not include TVs in the rooms to reduce distractions and enhance peacefulness, we are happy to provide any amenities, such as irons, upon request or in designated areas. We are delighted that you enjoyed our unique approach to hospitality and hope to welcome you back for another peaceful stay in the future. If there are any specific preferences or needs you have for your next visit, please let us know so we can ensure your stay is as comfortable as possibleBe well… Zedwell,AfshanZedwell Family

Hello Janin, We are pleased to hear that you found our team to be friendly during your stay at Zedwell Underground Tottenham Court Road. Our goal is to provide a space that fulfills its purpose of promoting rest and well-being. As an underground property, our design choices are intentional to create a serene environment free from the distractions of the bustling city above. Our thick carpets, comfortable handmade oak beds, and sleep-inducing lighting are all meant to optimize your sleep and relaxation. While we do not have irons in the rooms to maintain a minimalist atmosphere, they are available upon request to ensure your needs are met. Our focus on simplicity and tranquility extends to every aspect of your experience with us. Thank you for your feedback, and we welcome any further thoughts you may have to improve your stay. We hope to welcome you back to Zedwell for another peaceful visit. Be well… Zedwell,AfshanZedwell Family

Dear Robert, thank you for highlighting our unbeatable location! We're thrilled to know that it made your stay convenient and enjoyable. Our team is dedicated to providing a memorable experience, and we're glad to have hit the mark for you. Looking forward to welcoming you back for another great stay. Safe travels until then!Be well… Zedwell,AfshanZedwell Family

Dear Christoph, thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon!Be well… Zedwell,AfshanZedwell Family

Hello Mike, We appreciate you taking the time to share your feedback with us. At Zedwell Underground Tottenham Court Road, we prioritize simplicity and tranquility to create a peaceful sanctuary in the heart of the city. Our minimalist approach aims to eliminate distractions and promote optimal rest and relaxation. Our rooms are intentionally designed to offer a cocoon-like atmosphere conducive to rest, featuring handmade oak beds, sleep-inducing lighting, and thick carpets. While we do not have traditional amenities like dressing tables or wardrobes, our team is always on hand to assist with any needs, including providing irons upon request. We understand the unique design of our underground property may not be to everyone's taste, but many guests appreciate the noise reduction benefits and serene environment it offers. We apologize for any inconvenience with the check-in process and room key app. Your feedback is valuable to us, and we will use it to improve our services. Thank you for choosing Zedwell, and we hope to welcome you back for a better experience in the future.Be well… Zedwell,AfshanZedwell Family

Hello, We appreciate you taking the time to share your experience with us. At Zedwell Underground Tottenham Court Road, we strive to provide our guests with a serene and tranquil environment to ensure a restful stay. Our underground location is intentionally designed to reduce exterior noise and create a cocoon-like atmosphere conducive to optimal sleep. We sincerely apologize that you were still disturbed despite using earplugs. Please know that we take all feedback seriously and are continuously looking for ways to enhance the guest experience. If noise ever becomes a concern during your stay, please do not hesitate to reach out to our team, and we will do our best to address the issue promptly. We thank you for choosing Zedwell and hope to have the opportunity to welcome you back for a more restful experience in the future. Your well-being and comfort are our top priorities.Be well… Zedwell,AfshanZedwell Family

Dear guest, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality. Be well… Zedwell,AfshanZedwell Family

Hello Diony,Thank you for making Zedwell Underground Tottenham Court Road your hotel of choice on this trip. It is truly rewarding to receive appreciation from our guests, and we are happy to hear that our excellent location in central London was a highlight of your stay. Our prime location means we are in the heart of the urban action, and we hope you enjoyed exploring the capital's top attractions, popular restaurants, and must-visit shopping outlets from our perfect central base. Thank you for staying with us on this journey. We hope to have the pleasure of hosting you again for another peaceful and convenient stay at our underground hotel in London.Be well… Zedwell,AfshanZedwell Family

Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

Dear Alison, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality. Be well… Zedwell,AfshanZedwell Family

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

Hi there,We're truly sorry to hear about your disappointing experience at our hotel. Your feedback is invaluable to us, and we deeply apologize for falling short of your expectations. Rest assured, we're taking immediate steps to address the issues you've raised, including enhancing our cleaning procedures and ensuring better communication about our amenities. We appreciate your kind words about our staff and the modern ambiance of our hotel. We hope for another chance to exceed your expectations in the future.Be well… Zedwell,AfshanZedwell Family

Hello Jonathan,Thank you for choosing to stay with us at Zedwell Underground Tottenham Court Road and awarding us a perfect 5/5 rating. Your satisfaction is our ultimate goal, and we're gratified that we met your expectations on this visit. We are grateful for the opportunity to serve you and are pleased you had a positive experience at our subterranean haven. We hope to welcome you back soon for another comfortable stay at Zedwell - your calm escape from the bustling city above!Be well… Zedwell,AfshanZedwell Family