Dear Mr Murakami san,Thank you so much for sharing your kind feedback following your recent stay and we are truly pleased that you enjoyed your stay with us. With this in mind, we look forward to seeing you very soon. Best wishes, Saleh Gowili, General Manager at The Ritz London

Dear Shie,We thank you for taking the time to provide us with your feedback.We would like to rectify this situation. If you feel comfortable and would like to telephone the hotel, or email our Duty Managers, to share your experience, we would sincerely appreciate it.Best wishes,Saleh Gowili, General Manager at The Ritz London

Dear Shie,Thank you for your kind feedback.We look forward to welcoming you back soon.Best wishes,Saleh Gowili, General Manager at The Ritz London

Dear Shie,Thank you for taking the time to review your experience.We look forward to welcoming you back soon.Best Wishes,Saleh Gowili, General Manager at the Ritz London

Good morning, May I thank you for taking the time to provide us with your feedback following your recent stay at The Ritz. I do hope you enjoyed your overall time in London and had a pleasant onward journey. As you might imagine, the feedback gained from our guests allows us to endeavour to strive for ways in which we continuously improve the service and experience offered. All guest comments are truly valuable to us, so that we deliver the experience we are known for. I was therefore delighted to read of the overall positive feedback you have been providing and that we were able to assist in getting you to the airport in time to catch your onward flight. Also, I will ensure that your comments will be shared with the necessary teams, who I am certain, will be equally pleased to read of your appreciation. Thank you once again for your kind time and comments. Should you require further information or assistance I shall be only too pleased to be of service. Kind regards John Abela Guest Liaison

Good morning, May I thank you for taking the time to provide us with your feedback following your recent stay at The Ritz. I do hope you enjoyed your overall time in London and had a pleasant onward journey. As you might imagine, the feedback gained from our guests allows us to endeavour to strive for ways in which we continuously improve the service and experience offered. All guest comments are truly valuable to us, so that we deliver the experience we are known for. I am incredibly sorry to hear that you experienced some issues during your stay. Please rest assured all your comments have been shared with the necessary teams to ensure that standards are not lacking and measures are put in place to continuously guarantee the delivery of our high quality service standards. Despite this, we truly wish to be afforded the opportunity of welcoming you back to The Ritz in the near future, at which point we hope to restore some of your faith into our services. In the meantime should you require further assistance or information I shall be only too pleased to be of service. Kind regards John Abela Guest Liaison