Dear Taichi, Thank you for taking the time to rate your recent stay with us. We are thrilled to see that you have awarded us a perfect score, indicating that you had an exceptional stay with us. Your satisfaction is our utmost priority, and we are delighted to know that we succeeded in meeting your expectations during your time at our hotel. We hope that your stay was comfortable, enjoyable, and memorable. Should you have any further feedback or if there's anything we can do to further improve your experience in the future, please feel free to let us know. We are always here to assist you and ensure that you have a wonderful stay with us. Once again, thank you for choosing to stay at our hotel. We look forward to welcoming you back for another outstanding experience. Best regards, Mainul Royal National Hotel

Dear Mutsumi,Thank you for choosing to stay with us and for sharing your feedback with us. We're glad to hear that you found our hotel clean, with all the necessary services, and conveniently located.It's wonderful to hear that our location and the presence of essential amenities met your expectations.We apologize for any inconvenience caused by the daily knocks on the door from our housekeeping staff. Our housekeeping team strives to make each of our guest's stay as clean and comfortable as possible by providing cleaning service every day. Moreover, we have no intention to disturb our guests and while we understand that this could be frustrating for you, this is a generic procedure in Hospitality Industry to provide service and considering the size of our hotel, it's a necessity for our housekeeping team to start working in the morning. Please be advised that you make use of the Do Not Disturb sign in the future, in any hotels you might stay in, to avoid similar situations. We appreciate your feedback and your kind understanding and we look forward to welcoming you back for another pleasant stay.Warm regards,Jashanpreet KaurRoyal National Hotel

Dear Hitomi,Thank you for sharing your feedback with us. We regret any inconvenience you experienced during your stay.Regarding the incident you described, please allow us to clarify our procedure. Our team is instructed to enter a room only if a request is made, and there is no response to repeated knocking. This is to ensure that guests' needs are promptly addressed, especially when they may have left the hotel after making a request.Additionally, we provide "Do Not Disturb" signs in all the rooms. These can be placed on the door handle from the outside so that our team is aware that you do not wish to be disturbed.However, we understand your concerns and apologize for any discomfort caused. We assure you that your feedback has been shared with our team to ensure that our procedures are followed with the utmost respect for our guests' privacy.We appreciate your understanding and hope to have the opportunity to welcome you back for a more pleasant stay in the future.Warm regards,Omar

Dear Mitaka,Thank you for your feedback.We are delighted to hear that you had a good experience during your stay at the Royal National Hotel. We continuously strive to provide exceptional service and ensure that our guests have a comfortable and enjoyable stay.If there is anything specific that stood out to you, or any suggestions you have for how we can further improve, please do not hesitate to let us know.We look forward to welcoming you back in the future.Best regards,Omar

Dear Makiko,Thank you for taking the time to leave us a rating for your stay.We are delighted that you enjoyed your visit, and we would love to hear more about what stood out. Please also feel free to suggest improvements so we can secure a perfect 5 rating in the future.We look forward to the opportunity to welcome you back during your next visit to London.Best regards,Omar

Dear Keigo,Thank you for choosing to stay with us during your recent visit to London, and for taking the time to share your feedback.We are pleased to hear that you found our hotel to be a convenient base for your sightseeing activities and that you felt safe during your stay.We appreciate your positive comments about the interior and facilities. Our goal is to provide guests with a comfortable and enjoyable experience, and we are thrilled to know that you found everything necessary for your stay.If you have any specific suggestions or areas where we can improve, please feel free to share them with us. We value your input and use it to enhance the guest experience.Once again, thank you for your feedback, and we hope to welcome you back in the future for another pleasant stay.Best regards,Omar

Dear Naoki,Thank you for providing a perfect rating. We're delighted to see that you had a positive experience during your stay. If there are any specific details about your visit that you'd like to highlight or any suggestions you'd like to share, please feel free to let us know.Warm regards,SabinaRoyal National Hotel

Dear Maskai,Thank you for taking the time to provide feedback on your recent stay. We appreciate your input and apologize for any inconvenience you experienced with the lack of showers and limited water temperature options.Please be assured that we take guest feedback seriously, and we will review your comments with our team to identify areas for improvement. Our goal is to ensure that every guest has a comfortable and enjoyable stay, and we regret any shortcomings during your visit.If you have any additional details or specific suggestions on how we can enhance our services, please feel free to share. We value your insights and look forward to the opportunity to welcome you back for an improved experience.Best regards,Monique Royal National Hotel

Dear Takashi,Thank you for sharing your thoughts on your recent stay at the Royal National Hotel. We appreciate your feedback and would like to apologize for any inconveniences you encountered during your visit.We are glad to hear that you found the convenience of taking the Piccadilly Line from Heathrow Airport helpful. However, we are sorry to learn about the issue with the clogged sink in your room. Your resourcefulness in solving the problem is appreciated, but we understand that this should not have been a concern for you. Rest assured that we will address this matter with our housekeeping team to prevent similar occurrences in the future.We are pleased that you enjoyed the breakfast options, although we understand that dietary preferences, such as a dislike for vegetables, can impact the overall experience. We appreciate your understanding on this matter.Regarding the replacement of toilet paper, we apologize for any oversight. We will review our procedures to ensure that such situations are avoided in the future.Your feedback is valuable to us as we continually strive to improve our services. We hope you would consider staying with us again, and if you do, please feel free to reach out to our staff if you encounter any issues during your stay.Thank you for choosing the Royal National Hotel.Best regards,Omar

Dear Yuka,Thank you for taking the time to share your feedback about your recent stay. We're pleased to hear that you found the room spacious and comfortable, with the added benefit of a bathtub. It's great that our location near the subway station, restaurants, and a supermarket added to your convenience.We're also glad to know that you enjoyed the beauty of the autumn leaves in the large park within walking distance of the British Museum.If there's anything else you'd like to share or if there are specific ways we can make your future stays even more enjoyable, please feel free to let us know. We appreciate your feedback and look forward to providing you with excellent service in the future.Best regards,Monique Royal National Hotel

Dear Shihomi,Thank you for sharing your positive experience with us! We're delighted to hear that you found our staff kind and nice, and that the location of our hotel was absolutely great for your needs. It's wonderful that the proximity to the underground and bus stops made it convenient for your travels around London.We're also pleased to know that the 24/7 convenience stores, both inside and outside the hotel, added to the overall convenience of your stay.If there's anything else you'd like to share or if there are specific aspects you enjoyed, please feel free to let us know. We appreciate your feedback and look forward to the pleasure of welcoming you back for another great stay.Best regards,MoniqueRoyal National Hotel

Dear Kazuhiko,Thank you for taking the time to share your experience with us. We're delighted to hear that you found our hotel's location convenient for sightseeing and transportation. It's great that the nearby amenities added to the overall convenience of your stay.We appreciate your positive comments about our customer service and the early cleaning during your stay. Your feedback regarding coordination among staff members is noted, and we will work on improving this aspect of our service.Your feedback is valuable to us, and we hope to have the opportunity to welcome you back in the future for an even more enjoyable stay.Best Regards,Monique Royal National Hotel

Dear Guest,Thank you so much for your wonderful feedback! We're delighted to hear that you had a positive experience during your stay at the Royal National Hotel. It's fantastic to know that our cleanliness and service met your expectations.We strive to provide a comfortable and enjoyable stay for all our guests, and your kind words are truly appreciated. If you have any specific feedback or suggestions on how we can make your next stay even better, please feel free to share.We look forward to welcoming you back on your next visit to London. If there's anything we can assist you with, please don't hesitate to let us know.Warm regards,MoniqueRoyal National Hotel

Dear Michinari,Thank you so much for your fantastic review of our hotel! We truly appreciate your kind words and are glad to hear that you had a great experience with us. Providing exceptional service and creating a memorable stay for our guests is our top priority, and we're delighted to know that we succeeded in meeting your expectations. Your positive feedback is a great source of motivation for our team. We hope to have the pleasure of welcoming you back to our hotel in the future. Should you need any assistance or have any special requests, please do not hesitate to reach out to us. Thank you once again for your feedback.Kind regards, Iryna KhomynRoyal National Hotel

Thank you

Dear hiroshi,Thank you for sharing your feedback about your recent stay with us. We are delighted to hear that you found our hotel conveniently located near subway stations and shopping centers.Our location is one of our key assets, and we're pleased to know that it made your stay more enjoyable and accessible to explore the city. Should you have any recommendations or specific details about your stay that you'd like to share, please feel free to do so. Your insights are valuable as we continue to strive for excellence.We hope to have the pleasure of hosting you again in the future, and we'll make every effort to ensure your next stay is just as convenient and enjoyable.Warm regards,Monique Royal National Hotel

Thank you for choosing our facility and taking the time to share your feedback. We apologize if the room size and facilities did not meet your expectations. However, we're glad to hear that our cleanliness standards and the presence of a hair dryer contributed to a comfortable stay.We appreciate your suggestion regarding the cleaning service. We will definitely consider implementing a sign on the door system to ensure that cleaning is done at the appropriate time for our guests.Regarding the air conditioning, we apologize for any discomfort caused by the summer heat. While we don't currently have air conditioning, we do provide fans in each room to help alleviate the heat. We understand that it may not be as effective as an air conditioner, but we hope it still provided some relief during your stay.Thank you once again for your valuable feedback. We always strive to improve our services and amenities based on our guests' suggestions, and we hope to have the opportunity to welcome you back in the future.

Thank you for bringing this to our attention. We apologize for any inconvenience caused by the lack of air conditioning and refrigerator in your reserved accommodation. We understand that these amenities are essential for a comfortable stay, and we apologize for any oversight on our part.However, we are glad to hear that the current season is not causing any major issues for you. We appreciate your understanding and flexibility in this matter.If there is anything else we can assist you with during your stay, please do not hesitate to let us know. We want to ensure that your overall experience with us is enjoyable and hassle-free.

Thank you!

Thank you for sharing this feedback with us

Thank you for your feedback! We're glad to hear that you found our location convenient for sightseeing in London and that our staff provided a good response. We apologize for any inconvenience you experienced with the Wi-Fi connection. We are constantly working to improve it and appreciate your patience.Regarding the amenities, we understand your concerns. We do not provide refrigerators, shampoo, or toothbrushes in the room, as we aim to offer competitive rates. However, we do have them available upon request at the front desk. We apologize if this was not communicated clearly during your stay.Regarding the hand wash detergent doubling as body shampoo, we apologize for any confusion caused. We will review our amenities and ensure that this is rectified.On a positive note, we're glad you enjoyed the complimentary tea and coffee. If there's anything else we can do to enhance your stay, please let us know. We appreciate your feedback and hope to welcome you back in the future.

Dear Guest,Thank you for choosing us for your recent stay and for sharing your fantastic rating.Once again, thank you for your wonderful rating. We can't wait to welcome you back to for another fantastic stay.Warm Regards,Haider ShaheenFront OfficeRoyal National

I'm glad to hear that you had such a satisfying experience! The proximity to the station and the British Museum, as well as the availability of delicious restaurants, definitely make it a convenient and enjoyable location. It's great to know that it's also convenient for transferring to Eurostar. We would be more than happy to have you as our guest again when you visit England next time. Thank you for your kind feedback!

Dear Masaaki,Thank you for your perfect rating! We're delighted that you had an excellent experience during your stay. If you have any specific feedback or comments you'd like to share, please feel free to let us know. We appreciate your support and hope to welcome you back in the future for another wonderful stay.Kind Regards,Haider ShaheenFront OfficeRoyal National

Dear Rie,Thank you for choosing us for your recent stay and for sharing your fantastic rating.Once again, thank you for your wonderful rating. We can't wait to welcome you back to for another fantastic stay.Warm Regards,Haider ShaheenFront OfficeRoyal National

Dear Maya,Thank you for taking the time to share your feedback following your recent stay.We are happy to know that you enjoyed your stay with us overall.Please be advised that we do not have air conditioning. However, we do have fans available upon request. We are sorry if you were not aware at the time. Again, thank you for sharing your feedback with us and we hope to see you soon.All the best,Jashanpreet KaurRoyal National Hotel

Thank you for your review. We're sorry you were unhappy. We are constantly working on bettering our hotel.

Dear Masaaki,We appreciate you taking the time to provide feedback about your recent experience at the Royal National. We are happy to know that you had a good stay with us in general, and we really appreciate you for flagging up areas we can improve. Your feedback is essential in our effort to improve our service standards and it serves as motivation for our team in our effort to make sure every guest has a pleasant and comfortable experience. We hope to see you soon. Kind Regards,Iryna KhomynRoyal National Hotel

Dear Tetsuhiko,Thank you for your positive review. We always aim to provide our guests with outstanding customer service and I am delighted to know that you felt looked after by our team. I'm delighted to hear that you had a good stay with us and that you were comfortable in your room. We appreciate hearing about your experience and your thoughts about the Wi-fi and the room.Your comments are really helpful in highlighting opportunities to improve our service even further and your recommendations are being addressed internally. Also, we are delighted to know that you enjoyed your breakfast in our restaurant. Rest assured I will share your kind words with the restaurant team. We strive to make each stay as pleasant and comfortable as possible, so receiving your positive feedback is very rewarding to us. We look forward to welcoming you back shortly and continuing to meet your expectations. Best regards, Athina Petikopoulou Royal National Hotel

Dear Masajun,Thank you for taking the time to share your feedback post your accommodation.We are delighted to know that you enjoyed your stay with us and that you were comfortable in your room.We appreciate our location just as much as you do. We are more than happy to know that our hotel's location was convenient for your needs and accessible for transportation. Again, thank you for the feedback and we look forward to welcoming you back soon.All the best,Jashanpreet KaurRoyal National Hotel

Dear Mutsuo, Thank you very much for your positive feedback. We are happy to know that your experience with us was good overall. However, we regret to know that you found our rooms outdated. We are sorry for your experience with us, and we wish we have a chance again to probably accommodate you in a different room category according to your standards. Kind regards, Athina PetikopoulouRoyal National Hotel

Dear Koichiro, Thank you so much for taking the time to leave us such fantastic feedback. It is such a pleasure for us to know how much you have enjoyed your stay with us.We strive to make each stay as pleasant and comfortable as possible, so receiving your positive feedback is very rewarding for us. Please note that we can provide a refrigerator in the room, but only for medical purposes.We'll be looking forward to welcoming you soon again. Best regards, Athina Petikopoulou Royal National Hotel

Dear Mariko, We're so grateful that you took the time to share your feedback with us. I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. Your feedback is valuable to us, and we take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you noticed. We are looking forward to welcoming you back shortly.All the best, Athina PetikopoulouRoyal National Hotel

Dear guest, We value you for taking the time to leave us such fantastic feedback following your recent stay at the Royal National Hotel. We are delighted to hear how much you have enjoyed your stay with us and that you found our location convenient for your needs. The security of our guests is of utmost importance to us so we are glad that you felt safe during your stay and that the staff was helpful and courteous towards you. We always aim to provide a comfortable and pleasant experience for our guests and we are thrilled to see we could do that for you. We look forward to welcoming you back shortly!All the best, Karolina U.Royal National Hotel

Dear Keiji, We are delighted to hear how much you have enjoyed your stay with us. Rest assured that your comments will be shared across all the departments involved. We look forward to welcoming you back in the near future and continuing to meet your expectations. All The Best, Lucas Silva Royal National Hotel

Dear Michiyo, Thank you for such a great rate review. We are delighted to hear how much you have enjoyed your stay with us. Rest assured that your comments will be shared with all the departments involved. Please note that non of our guest bedrooms have a mini fridge. However, we do have a mini fridge available upon request. we are sorry if you were not aware of it at the time. We look forward to welcoming you back shortly and continuing to meet your expectations. All The Best, Lucas Silva Royal National Hotel

Dear CHIEKO, We appreciate you taking the time to provide feedback about your recent experience at the Royal National and we are disheartened and sorry that, on this occasion, we were unable to live up to your expectations. Your feedback is essential in our effort to improve our service standards and your comments have been shared with the appropriate departments so that they may be addressed. I have noted your feedback regarding the outside of your room and the noise from the central atrium, I have forwarded your feedback to the engineering team for review.

Thank you for your feedback

Thank you for your feedback

Thank you for your kind feedback

Thank you for taking the time to leave feedback, I must apologise for your stay, I assure you this is not the standard we uphold at the royal national, I have forwarded your feedback to the appropriate managers to follow up

Thank you for your feedback

Dear Kiyotaka, Thank you for taking the time to let us know about the great experience at the Royal National and scoring us 10 out of 10. It was truly wonderful to see your score! We are so delighted how much you enjoyed your stay with us. Your score gives an idea how much the staff looked after you throughout your stay are wonderful and greatly appreciated. It is always a pleasure to receive such positive score, and I will share this with all who helped to make your stay so memorable. We look forward to welcoming you back to our hotel in the near future. Thank you once again for choosing the Royal National Hotel. Kind Regards,