高級寝具、セーフティボックス (室内)、デスク、ノートパソコン用作業スペース

ロイヤル ガーデン ホテル (帝苑時尚旅)の口コミ

5 out of 5
ロイヤル ガーデン ホテル (帝苑時尚旅)
2-24 Kensington High Street, London, England

口コミ

9.0

とても素晴らしい

評価 10 - 1170 件の口コミ中 803 件が非常に良い" "
評価 8 - 1170 件の口コミ中 223 件が良い" "
評価 6 - 1170 件の口コミ中 81 件が普通" "
評価 4 - 1170 件の口コミ中 37 件が不満" "
評価 2 - 1170 件の口コミ中 26 件が非常に不満" "

9.6/10

清潔度

9.2/10

スタッフとサービス

8.8/10

設備とサービス

9.0/10

施設のコンディションと設備

8.8/10

環境への配慮

口コミ

6/10 (普通)

Takanari

英語がうまく話せなくて少しバカにされました。 それ以外は良かったです
2024 年 5 月に 2 泊滞在
Davidからの返信 (投稿日 : 2024 年 5 月 12 日)
Dear Takanari, thank you for your review. I'm deeply sorry for the issues you faced during your stay. If you'd like to discuss this further, please reach out to me directly at reception@royalgardenhotel.co.uk. Thank you for your feedback. Sincerely, David. Royal Garden Hotel – London.

2/10 (非常に不満)

Yumi

2024 年 4 月に 2 泊滞在
Ovini - Guest Service Agent からの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Yumi, Thank you very much for choosing Royal Garden Hotel for your recent trip to Kensington area.We appreciate your feedback and time you have taken to share your thoughts about your stay at our hotel. We are constantly striving to enhance our services, and your insights help us in our efforts to improve. If you would like to share more details about your stay, please do not hesitate to contact us.We are looking forward to welcome you back for a better stay.Kind regards,

10/10 (非常に良い)

KEIKO

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
数年間ほどリニューアルの為に閉まっていたのですが、また再開したとの事で泊まりました。 部屋が今まで以上に綺麗になり、スタッフも気持ちが良い対応で、もっと好きになりました。 最初に泊まったのは13年前。 それから折あるごとに泊まっていました。 これからもロンドンに滞在の時はこちらに泊まろうと思います。 ハイストリートケンジントンでのお買い物、ケンジントンガーデンでの散歩、少し足を伸ばせば自然史博物館やV&Aやデザインミュージアムにも行けます。 ホテル前はバス停なので便利です。
2024 年 3 月に 2 泊滞在
Davidからの返信 (投稿日 : 2024 年 3 月 14 日)
親愛なるKeiko様、お時間を割いて肯定的なレビューを残していただきありがとうございます。 ロンドンのロイヤル ガーデン ホテルでのご滞在が楽しい経験になったと伺い、大変嬉しく思います。 皆様の温かいお言葉に大変感謝しており、近い将来またお会いできることを楽しみにしております。 よろしくお願いします、デビッド。 ロイヤル ガーデン ホテル – ロンドンDear Keiko, thank you for taking the time to leave us a positive review. We're delighted to hear that you had an enjoyable experience during your stay at the Royal Garden Hotel in London. Your kind words are greatly appreciated, and we look forward to welcoming you back in the near future. Warm regards, David. Royal Garden Hotel – London

8/10 (良い)

Moe

良かった点 : 清潔度、施設のコンディションと設備
Davidからの返信 (投稿日 : 2023 年 10 月 11 日)
Dear Moe, thank you for your positive review. We are happy to learn about you enjoying your stay with us. Kind regards, David

10/10 (非常に良い)

MITSUKO

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 9 月に 6 泊滞在
Davidからの返信 (投稿日 : 2023 年 9 月 15 日)
Dear Mitsuko, thank you for your great review. We are glad to know that you enjoyed your stay with us and we hope to have you back in the future. Kind regards, David

8/10 (良い)

YASUHIRO

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 7 月に 4 泊滞在
Davidからの返信 (投稿日 : 2023 年 8 月 11 日)
Dear Yusuhiro, thank you for your great review. We hope to welcome back you in the future. Kind regards, David

8/10 (良い)

RURIKO

家族旅行
スタッフで親切でない方が少ない。
2023 年 8 月に 1 泊滞在
Davidからの返信 (投稿日 : 2023 年 8 月 11 日)
Ruriko, thank you for giving us your feedback and staying with us. We apologize for your situation and will forward your concerns to the management. Kind regards, Davidルリコさん、この度はフィードバックをお寄せいただき、またご宿泊いただきまして誠にありがとうございます。 お客様の状況をお詫びし、懸念事項を管理者に転送します。 よろしくお願いします、デビッド

6/10 (普通)

Kanako

小さなお子様連れの家族旅行
良かった点 : 清潔度
気になった点 : 設備とサービス、施設のコンディションと設備
I very well understand why some people complained about the noise at this hotel. We had few unfortunate days of having very noisy neighbors blasting “It’s raining men” at 2am, and the facility is just so old it is not sound proof. You can literary hear everything your neighbor is saying and doing. Additionally the doors are so old it make a loud slamming sound when it closes. We were woken up everyday by a neighbor who always comes back around 1am. Because of jet lag, my 5 years old son couldn’t go back to sleep after that and was sleep deprived the whole trip. If you want good night sleep, I recommend staying somewhere else. It might have been a 5 star hotel in the past, but I would rank it 3 stars with everything becoming old and irrelevant. We enjoyed the restaurants though. The staffs at Origin Kensington were super friendly and we really had a great time there. Next time we will stay somewhere else and just come for meals.
2023 年 8 月に 3 泊滞在
Davidからの返信 (投稿日 : 2023 年 8 月 11 日)
Dear Kanako, Thank you for your honest review and feedback. We apologize for your situation with the guests nearby. Your concerns will be transferred to the management. We are pleased to hear that you enjoyed our restaurant and the staff's service. Kind regards, David

10/10 (非常に良い)

KAZUMASA

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wonderful service and courtesy. The walles of the room may be a little bit thin, but the service by the staff is far more than make up for that. I am sure to choose here when I visit London next time.
2023 年 8 月に 3 泊滞在
vilmaからの返信 (投稿日 : 2023 年 8 月 7 日)
Dear Kazumasa,Thank you for your positive feedback and for staying with us.Kind regards,Vilma

8/10 (良い)

RURIKO

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
good!
2023 年 7 月に 1 泊滞在
Vilmaからの返信 (投稿日 : 2023 年 7 月 30 日)
Dear Ruriko,Thank you for giving us a good rate and for staying with us. We look forward for your next stay.Kind regards,Vilma

10/10 (非常に良い)

Yumi

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
従業員の方の対応が的確、正確で早い。皆さん本当に親切でぜひまたここを滞在の拠点にしたいと思います。特にコンシェルジュのジムさんの情報、アドバイスは素晴らしく紹介されたお店は全て正解!以上でした。おかげさまで10倍楽しい旅行になりました。
2023 年 6 月に 3 泊滞在
Vilmaからの返信 (投稿日 : 2023 年 6 月 21 日)
Dear Ms. Yumi,Thank you for your positive feedback and for staying with us. Kind regards,Vilma

6/10 (普通)

SEIKO

出張
良かった点 : 清潔度
The facility is old but the rooms are maintain quite well and kept clean. The walls are thin and you can hear noises leaking in from next door or outside. I stayed 4 nights for business this time, but I can't rest in the morning. I understand that housekeeping starts cleaning rooms after 9:00 a.m., but their talking was unusually loud and the doors were opening and closing so fast that I could not relax at all. Breakfast was also available for room service, which was very nice. 出張でロンドンには年数回来ますが、このホテルには戻らないと思います。お値段なり・・なのかもしれませんが。 今回4泊しましたが、9時を過ぎるとハウスキーピングの大きなしゃべり声、ドアの大きな音の開け閉め、わざと追い出しにかかっているのか、と思うほどうるさく全くリラックスができませんでした。 施設は古いなりにもきれいに整えられており、朝食がルームサービスに振り替えられたり、良い点もありましたが、とにかく壁が薄いためか両隣、廊下の音はだだ漏れです。
Davidからの返信 (投稿日 : 2023 年 6 月 3 日)
Dear Seiko, Thank you for your feedback. We are sorry to heard that you could not rest properly during the morning. Our more sincerest apologies about our colleagues from Housekeeping, I will transfer this issue with the managers from said department. However, we are happy to learn that you enjoyed our room dinning service. Thank you for staying with us. Kind regards, David

10/10 (非常に良い)

TAKAHIRO

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
非常に環境が良く、室内も清潔で快適でした。次回も是非利用させていただきます。ビジネス利用が多いためか入口は騒がしかったですが、部屋に入れば全く気になりません。
2023 年 3 月に 2 泊滞在
Debraからの返信 (投稿日 : 2023 年 3 月 27 日)
Dear Takahiro, thank you for your review. We were delighted to hear that you found your room clean and comfortable. We hope to welcome you back on a future occasion. Kind regards, Debra

10/10 (非常に良い)

Yamazaki

2023 年 3 月に 3 泊滞在
Debraからの返信 (投稿日 : 2023 年 4 月 17 日)
Dear Yamazaki, thank you for your 5/5 rating. We hope to welcome you back in the future. Kind regards, Debra

10/10 (非常に良い)

Maki

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2022 年 8 月に 1 泊滞在

10/10 (非常に良い)

GEMMA

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
14:49 93 Faultless and I don't say that lightly. Over a good 25 years my husband and I have stayed in dozens of hotels in the city and none have come close to The Royal Garden. Firstly this stay was special because it was our first since my husband almost lost his life at Christmas. I had advised the hotel as we had a couple of requests and not only did they honour those but they upgraded us to a stunning room over looking the park AND placed some extremely thoughtful gifts in our room. A wonderful lady (who l had the pleasure of meeting upon check out) had handpicked some items for us. We were incredibly touched. The room itself was joyously quiet, a great size and the view was so relaxing. The fluffiest towels ever and everything you could want or need on hand. The bed was extremely comfy. Breakfast was OUTSTANDING. The quality of everything was excellent and whilst a buffet, all items were fresh, hot and delicious. Eggs and coffees are available on request when seated. Every member of staff we encountered was delightful, welcoming and friendly but the front of house reception staff really shine here. I can't say thank you enough for making our first stay away from home since our life changing event, such a memorable one that we will never forget for all the right reasons. We will always choose The Royal Garden from now on.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Stephen

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property was very centrally located and easy to get around. Staff were amazing and very attentive. Hotel was very clean. Overall I would recommend this hotel.
2024 年 5 月に 4 泊滞在
Ovini - Guest Service Agent からの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Stephen, Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay and found our location convenient for getting around.Our team works hard to ensure every guest has a memorable experience, and we are pleased to know that you found our staff amazing and attentive. It's also wonderful to hear that you appreciated the cleanliness of our hotel.We truly appreciate your recommendation and look forward to welcoming you back in the future.Kind regards,

10/10 (非常に良い)

Cyle

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent hotel. Highly recommended. Staff was superb. Hospitality was unmatched. Will stay again
2024 年 5 月に 2 泊滞在
Ovini - Guest Service Agent からの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Cyle,Thank you for your wonderful review! We are thrilled to hear that you had an excellent stay with us. Your kind words about our staff and hospitality are greatly appreciated. We strive to provide unmatched service to all our guests, and it is fantastic to know that we met your expectations.We are delighted that you highly recommend us and look forward to welcoming you back for another superb stay.Kind regards,

10/10 (非常に良い)

Richard

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
It's a great hotel in a prime position for Royal Albert Hall and also Kensington. Nice to have the park next door for fresh air and a wall. Excellent service from all the staff and a spacious clean room.
2024 年 3 月に 1 泊滞在
Vilmaからの返信 (投稿日 : 2024 年 5 月 26 日)
Dear Mr. Richard,Thank you for sharing your good experienced in staying with us. We are happy to welcoming you back for your future stay.Kind regards,Vilma

10/10 (非常に良い)

Lejla、Chicago

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location! Clean hotel
2024 年 5 月に 1 泊滞在
Amyからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Lejla,Thank you for your wonderful feedback and for rating us 5/5! We're thrilled to hear that you enjoyed our great location and found the hotel clean.We look forward to welcoming you back for another fantastic stay.Warm Regards,

10/10 (非常に良い)

Mordechai、MALIBU

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Had a great time service great, allow me to get a room right when I arrived from the Airport early AM, the only issue is that the room probably was smoking room and without Air condition might be bad and I don't smoke also the view for the suite I use was not good at all
2024 年 5 月に 1 泊滞在
Ovini - Guest Service Agent からの返信 (投稿日 : 2024 年 5 月 24 日)
Dear Alison,Thank you for taking the time to share your experience with us. We are pleased to hear that you had a great time and appreciated our service, especially accommodating your early arrival from the airport.However, we regret to learn that there were some inconveniences with your room. I would like to clarify that our hotel is entirely non-smoking, so it is concerning to hear that your room may have had residual smoke odor. We apologize for this oversight. Additionally, we regret the lack of air conditioning in your room and will have our maintenance team investigate both issues promptly.We also understand that the view from your suite did not meet your expectations. We strive to offer a variety of room options to suit our guests' preferences and are sorry that we fell short on this occasion.Your feedback is invaluable to us as we continually seek to improve our services and facilities. Please rest assured that we will address these concerns with our team to prevent such occurrences in the future.We hope to have the opportunity to welcome you back and provide you with a more satisfactory experience.Kind regards,

10/10 (非常に良い)

Narinder

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Had a lovely stay at Royal Garden Hotel. Room was fantastic with high standard of cleanliness. Had a great view of Hyde park and Kensington Gardens from the room. Staff were excellent.
2024 年 5 月に 1 泊滞在
Ovini - Guest Service Agent からの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Narinder, Thank you for taking the time to leave us a positive review. We are thrilled to hear that you had a lovely stay at the Royal Garden Hotel. It’s great to know that you found your room fantastic and appreciated the high standard of cleanliness. We are also delighted that you enjoyed the beautiful view of Hyde Park and Kensington Gardens from your room.Your kind words about our staff are very much appreciated, and we will be sure to pass along your compliments to the team. We look forward to welcoming you back for another exceptional stay.Kind regards,

10/10 (非常に良い)

Sarah

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The view of the park was amazing
2024 年 5 月に 2 泊滞在
Ovini - Guest Service Agent からの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Sarah, Thank you for taking the time to leave us such a positive review. We are delighted to hear that you had an enjoyable experience during your stay at the Royal Garden Hotel in London.We are thrilled that you loved the amazing view of the park. Your kind words are greatly appreciated, and we are glad this aspect added to your overall experience.If there is anything we can do to make your next stay even more memorable, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay!Thank you

10/10 (非常に良い)

helen

カップルで旅行
良かった点 : 設備とサービス
Good location clean and comfy friendly staff good value
2024 年 3 月に 1 泊滞在
Ovini - Guest Service Agent からの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Helen, Thank you for your wonderful review! We are delighted to hear that you enjoyed our convenient location, clean and comfortable accommodations, friendly staff, and good value. Your positive feedback is greatly appreciated and motivates us to continue providing excellent service.If there's anything we can do to make your next stay even more memorable, please don't hesitate to let us know. We look forward to welcoming you back for another great stay!Thank you,

8/10 (良い)

Rakan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Could’ve been better
2024 年 5 月に 4 泊滞在
Ovini - Guest Service Agent からの返信 (投稿日 : 2024 年 5 月 19 日)
Dear Rakan,Thank you for taking the time to leave us a positive review. We are delighted to hear that you had an enjoyable experience during your stay at the Royal Garden Hotel in London.We are looking forward to welcoming you back for another wonderful stay!Kind regards,

10/10 (非常に良い)

Carolina

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Awesome team and really nice and spacious rooms
2024 年 5 月に 6 泊滞在
Amyからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Carolina, Thank you for taking the time to leave such a lovely review! Our team will be more than thrilled to hear you enjoyed their services. We look forward to welcoming you back in the near future!

10/10 (非常に良い)

Linda

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location with easy access to everything. Staff was very helpful and knowledgeable. Great place to stay.
2024 年 5 月に 4 泊滞在
vilmaからの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Ms Linda,Thank you for taking the time to leave us a very nice review and for staying with us. We appreciate your feedback.Kind regards,Vilma

6/10 (普通)

Stephanie

出張
良かった点 : スタッフとサービス、設備とサービス
気になった点 : 清潔度
Great location.
2024 年 5 月に 2 泊滞在
Davidからの返信 (投稿日 : 2024 年 5 月 12 日)
Dear Stephanie, thank you for your feedback, and we look forward to the opportunity to serve you better in the future. Warm regards, David. Royal Garden Hotel – London

10/10 (非常に良い)

LEO P.J.

カップルで旅行, グループ旅行
良かった点 : 設備とサービス、施設のコンディションと設備
The staff were amazing - from check in to the conceirge to the door men all were exceptional. We loved the piano bar and the restaurant staff and food was top notch! The 9th floor bar had amazing views and cocktails! The room was checked throughout the day as requested for garbage removal and towels and bed turndown. We would highly recommend this hotel.
2024 年 5 月に 7 泊滞在
Vilmaからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Leo,Thank you for taking the time in sharing your good experienced and for staying with us. We are looking forward for your next stay.Kind regards,Vilma

10/10 (非常に良い)

Neela

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The Hotel was very clean and the staff were extremely friendly and accommodating. They even advised us that the rooms would be refurbished soon, nonetheless they were spacious and really comfortable!
2024 年 5 月に 1 泊滞在
Davidからの返信 (投稿日 : 2024 年 5 月 8 日)
Dear Neela, thank you so much for your kind words and for choosing to stay at the Royal Garden. We're especially pleased that you enjoyed the service provided by our staff. We can't wait to host you again on your next visit. Warm regards, David. Royal Garden Hotel – London

8/10 (良い)

John

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A few things were annoying-shampoo & conditioner bottles were impossible to open on 2 mornings. I finally succeeded by immersing them in a cup of boiling water! And paying £4 for a bowl of porridge with blueberries is impossible to understand when the other cereals are included in the breakfast menu!
2024 年 4 月に 3 泊滞在
Davidからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear John, thank you for taking the time to leave us a positive review. I want to extend my sincere apologies for the challenges you encountered during your stay. We take your feedback seriously and are committed to addressing the issues you encountered during your stay at the Royal Garden Hotel in London. Kind regards, David

10/10 (非常に良い)

Bernward Maria Norbert

家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Very kind and helpful staff, very good location next to Hydepark.
2024 年 4 月に 6 泊滞在
Ovini - Guest Service Agent からの返信 (投稿日 : 2024 年 5 月 3 日)
Dear Ms Norbert,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our staff to be very kind and helpful, and that you enjoyed our prime location next to Hyde Park.At the Royal Garden Hotel, we strive to provide exceptional service and ensure that our guests have a memorable experience. Your kind words serve as encouragement for our team to continue delivering the highest standards of hospitality.We look forward to welcoming you back on your next visit and exceeding your expectations once again.Kind regards,

10/10 (非常に良い)

Lisa

2024 年 5 月に 1 泊滞在
Vilmaからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Lisa,Thank you for taking the time for leaving us a good reviews and for staying with us. We are happy to welcoming you back for your next stay.Kind regards,Vilma

10/10 (非常に良い)

Ping、Redmond

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good overall
2024 年 4 月に 1 泊滞在
Vilmaからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Ping,Thank you for staying with us. We appreciate your feedback.Kind regards,Vilma

8/10 (良い)

Nicky、Brooklyn

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Vilmaからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Nicky,Thank you for taking time for leaving us a good review and for staying with us. We appreciate your feedback.Kind regards,Vilma

10/10 (非常に良い)

LILIANA

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My stay at the Royal Palace Hotel was nothing short of wonderful. Situated in a prime and unique location, the hotel boasts not only stunning views but also impeccable service that truly sets it apart. From the moment we arrived, the kindness of the staff and the level of service they provided were exceptional. Despite our flight arriving earlier, the reception staff graciously held our luggage while we ventured out to grab a bite to eat. Upon our return, although our room wasn't ready, they promptly upgraded us to a larger suite overlooking Hyde Park at no extra cost. This gesture, especially considering how exhausted and jet-lagged we were, was incredibly appreciated and set the tone for the rest of our stay. The suite itself was a masterpiece, recently renovated and exuding elegance at every corner. But the real highlight was undoubtedly the view – waking up each day to the picturesque scenery of Hyde Park was simply magical. Every morning, we indulged in breakfast at Origin, where food was varied and delicious, and service was phenomenal. I must give a special mention to Marina, whose exceptional attention to my family at the table made our mornings even brighter. However, it's important to note that every staff member we encountered was equally kind and warm, making us feel truly welcomed and cared for. Needless to say, the Royal Palace Hotel has secured its place at the top of my list for future London adventures. I wholeheartedly recommend it to travelers.
Davidからの返信 (投稿日 : 2024 年 5 月 11 日)
Dear Liliana, Thank you for your feedback. It sounds like the Royal Garden Hotel truly exceeded your expectations in every aspect! From the attentive staff to the delightful dining experiences and breathtaking views from your room, it seems like every detail was carefully attended to. It's wonderful to hear that the staff were attentive to your requests for room maintenance and turndown service, ensuring your comfort throughout your stay. Thank you for sharing your recommendation! It's clear that the Royal Garden Hotel is a standout choice for travelers seeking luxury, exceptional service, and memorable experiences in London. Warm regards, David

10/10 (非常に良い)

Gretchen、Wayne

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location next to Kensington Park. Clean and elegant
2024 年 3 月に 1 泊滞在
Ovini - Guest Service Agent からの返信 (投稿日 : 2024 年 5 月 1 日)
Dear Gretchen,Thank you for taking the time to leave us a positive review. We are thrilled to hear that you enjoyed our prime location next to Kensington Park and that you found our accommodations to be clean and elegant. It's always our goal to provide a comfortable and memorable experience for our guests, and we are delighted that we hit the mark for you. We hope to welcome you back for another wonderful stay in the future!Kind Regards

10/10 (非常に良い)

Galit

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We would be happy to stay there again. Great location and view of Kensington Park.
2024 年 4 月に 2 泊滞在
Aleenaからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Galit,Thank you for taking the time to leave us a positive review. We are delighted to hear that you enjoyed the convenience of our location and the views during your stay at the Royal Garden Hotel.We are looking forward to welcoming you back for another lovely stay!Guest Service AgentAleenaGuest Service Agent

10/10 (非常に良い)

Leo

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent property. Enjoyed my time
2024 年 4 月に 3 泊滞在
Aleenaからの返信 (投稿日 : 2024 年 4 月 27 日)
Dear Leo,Thank you for your glowing review!We are delighted to hear that you had an enjoyable experience during your stay at the Royal Garden Hotel.We are looking forward to your return stay with us!Royal Garden HotelAleenaGuest Service Agent

10/10 (非常に良い)

Alisa

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The suite was well worth it, gorgeous views and spacious.
2024 年 4 月に 3 泊滞在
Ovini - Guest Service Agent からの返信 (投稿日 : 2024 年 4 月 27 日)
Dear Alisa, We're delighted to hear that you found our suite to be worth every penny! It's wonderful to know that you appreciated the gorgeous views and spacious accommodations. We strive to provide an exceptional experience for our guests, and we're thrilled that we succeeded during your stay. Thank you for your kind words, and we look forward to welcoming you back again in the future!Thank you

10/10 (非常に良い)

Stuart

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely staff and great location. The aircon needs upgrading.
2024 年 4 月に 1 泊滞在
Ovini – Guest Service Agent からの返信 (投稿日 : 2024 年 4 月 26 日)
Dear Stuart,Thank you for taking the time to leave us a positive review. We are delighted to hear that you had an enjoyable experience during your stay at the Royal Garden Hotel in London. If there's anything specific you loved about your stay that you would like to share, we want to hear more. We are looking forward to welcoming you back for another wonderful stay!Kind regards,

8/10 (良い)

Leslie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Would stay here again
2024 年 4 月に 3 泊滞在
Vilmaからの返信 (投稿日 : 2024 年 4 月 26 日)
Dear Ms. Leslie,Thank you for staying with us. We appreciate your feedback.Kind regards,Vilma

10/10 (非常に良い)

Alicia

2024 年 4 月に 2 泊滞在
David からの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Alicia, thank you for taking the time to leave us a positive review. We're thrilled to hear that you had a fantastic experience during your visit. Warm regards, David. Royal Garden Hotel – London

10/10 (非常に良い)

KEVIN CHARLES

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
ATTENDED A FUNCTION FOR THE UKCOA IN THE EVENING - FOOD WAS LUKE WARM - YORKSHIRE PUDDINGS & GRAVY WERE BROUGHT TO THE TABLE 15 MINUTES BEFORE THE MAIN COURSE WAS SERVED SO WERE COLD WHICH SPOILT THE MEAL.
2024 年 4 月に 1 泊滞在
David からの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Kevin, I want to express our sincere apologies for the concerns you raised in your recent review. Your comments are valuable to us, and we're working on addressing these concerns to ensure a more satisfying experience for our guests. Thank you for your feedback, and we look forward to the opportunity to serve you better in the future. Sincerely, David. Royal Garden Hotel – London

10/10 (非常に良い)

Nathan

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This property was nice. It was in a nice area as well and very walkable to the underground. We had a problem with our air conditioning in the room and they were quick to get someone to look at it. They bathrooms were nice and the room was very clean.
2024 年 4 月に 3 泊滞在
Aleenaからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Nathan,Thank you for taking the time to leave us a positive review. We are delighted to hear that you enjoyed the convenience of our location, room and the clean bathroom during your stay at the Royal Garden Hotel. We are especially pleased to hear that our team was efficiently able to resolve any issues you faced. We will pass your praises to the relevant departments and they will be more than happy to hear your kind words. We are looking forward to your return stay with us!Royal Garden Hotel AleenaGuest Service Agent

8/10 (良い)

Tiong Keat

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very helpful staff. Some little things: Shower stall was too small and door didn’t close effectively TV remote didn’t work. Had it changed and still didn’t work. Eventually got it right. Decor on the common areas was ok, but I freely it could have been better.
2024 年 4 月に 6 泊滞在
Davidからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Tiong, thank you for taking the time to leave us a positive review. We're delighted to hear that you had an enjoyable experience during your stay at the Royal Garden Hotel in London. I want to extend my sincere apologies for the challenges you encountered during your stay. Warm regards, David. Royal Garden Hotel – London.

10/10 (非常に良い)

Rosalinda

2024 年 4 月に 3 泊滞在
Davidからの返信 (投稿日 : 2024 年 5 月 12 日)
Dear Rosalinda, we're absolutely delighted to receive your positive review. We're thrilled to hear that you had a fantastic experience during your visit. Your feedback motivates us to continue delivering top-notch experiences. Warm regards, David. Royal Garden Hotel – London

8/10 (良い)

NORMAN

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I was in a “Superior”” Rooms are very small and shower is smaller. Breakfast is ok
2024 年 4 月に 7 泊滞在
David からの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Norman, thank you for taking the time to leave us a positive review. We are sorry that the room did not meet your expectations. Thank you for your feedback. Warm regards, David. Royal Garden Hotel – London

10/10 (非常に良い)

Marcus

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent high quality hotel. Close to everything!!
2024 年 4 月に 2 泊滞在
Aleenaからの返信 (投稿日 : 2024 年 4 月 18 日)
Dear Marcus,Thank you for your glowing review!We are pleased to hear that you enjoyed the convenience of our location during your stay at the Royal Garden Hotel. We are looking forward to welcoming you back for another lovely stay!Royal Garden HotelAleenaGuest Service Agent

10/10 (非常に良い)

Trond、Stabekk

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Proxy to Hyde Park
2024 年 4 月に 3 泊滞在
Aleenaからの返信 (投稿日 : 2024 年 4 月 18 日)
Dear Trond,Thank you for taking the time to leave a positive review. We are thrilled to hear that you enjoyed the convenience of our location during your stay at the Royal Garden Hotel. We are looking forward to your return stay with us!Royal Garden HotelAleenaGuest Service Agent