ロビー

ラディソン ブル ケニルワース ホテル、ロンドンの口コミ

4 out of 5

口コミ

8.6

非常に良い

評価 10 - 1006 件の口コミ中 512 件が非常に良い" "
評価 8 - 1006 件の口コミ中 319 件が良い" "
評価 6 - 1006 件の口コミ中 81 件が普通" "
評価 4 - 1006 件の口コミ中 55 件が不満" "
評価 2 - 1006 件の口コミ中 39 件が非常に不満" "

9.0/10

清潔度

9.0/10

スタッフとサービス

8.4/10

設備とサービス

8.4/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

10/10 (非常に良い)

Madoka

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
大英博物館の近くで交通の便もよくスタッフも感じが良くよかった。部屋はlondonにしては安いので狭いのは我慢。朝食は夕飯5つ星ホテルより味が美味しかった。
2024 年 3 月に 2 泊滞在
Danielからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear MadokaIt's a delight to hear that your stay with us met your expectations in terms of location, affordability, and service. The proximity to the British Museum and ease of transportation, being just moments away from Tottenham Court Road station, is indeed one of the many advantages of our prime location. Tottenham Court Road is, as you mentioned, a charming spot in central London, rich in literary history and academic institutions. It is always a pleasure to hear that our guests enjoy this unique cultural environment as much as we do. Regarding the size of the rooms, we understand that they might not be as expansive as some might prefer. However, we believe that the quality of service and the amenities we provide make up for the space constraints. We are particularly pleased that you enjoyed our breakfast. We take great pride in offering a range of both healthy and hearty options to set our guests up for the day. From fresh fruits, granola, yogurt and superfoods to cooked options, French toast, eggs Benedict, and delicious pastries, we strive to cater to all tastes.Thank you for choosing to stay with us and we look forward to welcoming you back the next time your travels bring you to London.Best Regards,Daniel MFront of House Manager

10/10 (非常に良い)

TSUYOSHI

2024 年 2 月に 2 泊滞在
Shaniseからの返信 (投稿日 : 2024 年 2 月 20 日)
Dear TSUYOSHI,Your gracious rating of a perfect 10 is truly heartening. We are thrilled to hear that you had an exceptional experience with us.With our close proximity to London's iconic West End theatres including the Dominion and Shaftesbury theatres, we strive to provide an experience that not only meets but exceeds our guests' expectations. It's wonderful to know that we were able to achieve this during your visit.Your satisfaction is our greatest reward, and feedback such as yours gives us the motivation to continue providing the highest standard of service. We hope to have the opportunity to welcome you back and provide another memorable experience.Warm regardsShanise LHead Host

8/10 (良い)

Atsushi

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Robin Siposからの返信 (投稿日 : 2024 年 3 月 20 日)
Dear Atsushi,Thank you for your review . We are thrilled to hear that your experience was largely positive. We strive for excellence and your feedback is invaluable to us. We would love to know how we could turn that 4 into a 5.

8/10 (良い)

Chihiro

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The location is amazing. Very easy to go to shopping, british museum and restaurants. Also, it's fast to go to Heathrow Airport using Elisabeth line. Staff are lovely and friendly. But the room was very small and facility was old especially the lift didn't work with my room key and it was annoying.
2023 年 9 月に 3 泊滞在
Danielからの返信 (投稿日 : 2023 年 10 月 9 日)
Dear ChihiroWe are delighted to hear that you enjoyed the unique charm of our location. Indeed, our hotel is nestled right in the heart of the vibrant Bloomsbury district, a place renowned for its rich literary history and academic institutions. It is a pleasure to know that you made the most of our proximity to the iconic British Museum, bustling Covent Garden, Soho, Fitzrovia, and the diverse array of shops and restaurants in the area.We truly appreciate your kind words about our staff. Creating a friendly and welcoming atmosphere is one of our top priorities, and we are thrilled to see that we made a positive impact on your stay.We regret to hear about your experience with the room size and the lift. While our hotel does occupy a historic building, we strive to ensure that all our facilities are of the highest standard and function seamlessly. We understand that these aspects can have an effect on your overall experience and we will take your feedback into consideration.Regarding the ease of transport, we are indeed fortunate that the Tottenham Court Road station is only moments away, serving the Central, Northern, and Elizabeth Lines, making it a breeze to travel across London and beyond.Thank you again for sharing your experience with us. We hope to welcome you back soon for a more comfortable and enjoyable stay.Best Regards,Daniel MFront of House Manager

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 5 月に 2 泊滞在
Radisson Blu Edwardian Kenilworth Hotelからの返信 (投稿日 : 2023 年 5 月 5 日)
Dear Valued guest,Thank you for staying with us at The Radisson BLU Edwardian Kenilworth Hotel and for taking the time to leave us this feedback. We appreciate all our guests’ feedback and will endeavour to make any changes that improve our guests’ experiences wherever possible. We hope to be able to welcome you back to stay with us in the near future.Best regards,Lydia LeeLobby Manager

8/10 (良い)

??

6/10 (普通)

TAMURA、JAPAN

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
部屋も清潔で朝食付きだった。朝食は内容はイングリッシュブレックファーストのビュッフェでその他にもメニューから好きなものもオーダー出来て最高に美味しかった! 残念だったのはハウスキーパーが何回頼んでもいつまでたっても来なくてレセプションにも伝えたのにほったらかし。ハウスキーパーがやっと来ても何か文句でも言いたげな顔で気分が悪かった。
2020 年 3 月に 5 泊滞在
Reception teamからの返信 (投稿日 : 2020 年 3 月 24 日)
Dear Tamura, Thank you for taking the time to share your feedback with us. We are really sorry for any inconvenience caused by the delay in housekeeping service and rest assured this has been shared with the relative management, to make sure such issues will not reoccur. We hope this will not deter to come visit us again and we will have the chance to welcome you back in the near future. Warm regards, The Lobby Team

4/10 (不満)

宿泊されたお客様

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
2019 年 12 月に 4 泊滞在
Jonathan Wareからの返信 (投稿日 : 2019 年 12 月 19 日)
Dear Guest, Thank you for taking the time to leave us this feedback and for staying with us at The Radisson BLU Edwardian Kenilworth Hotel. I am sorry to hear that you did not enjoy your stay with us. We appreciate all our guests’ feedback and will endeavour to make any changes that improve our guests’ experiences wherever possible. If you would like to get in touch with us directly to share your experiences, we would be happy to hear from you. We hope to be able to welcome you back to stay with us in the near future. Jonathan Ware Guest Relations Manager

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The card key at the elevator didn't work well.
2019 年 11 月に 3 泊滞在
Jonathan Wareからの返信 (投稿日 : 2019 年 11 月 22 日)
Thank you for taking the time to leave us this feedback and for staying with us at The Radisson BLU Edwardian Kenilworth Hotel. I am sorry to hear of the issues you experienced with your keycard in the elevator. This has been brought to the attention of our Maintenance Team to investigate. We appreciate all our guests’ feedback and will endeavour to make any changes that improve our guests’ experiences wherever possible. We hope to be able to welcome you back to stay with us in the near future. Jonathan Ware Guest Relations Manager

8/10 (良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 10 月に 3 泊滞在
Jonathan Wareからの返信 (投稿日 : 2019 年 10 月 27 日)
Dear Guest, Thank you for staying with us at The Radisson BLU Edwardian Kenilworth Hotel and for taking the time to leave us this feedback. We are delighted to hear that you enjoyed so many aspects of your stay with us. We hope to be able to welcome you back to stay with us in the near future. Jonathan Ware Guest Relations Manager

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 10 月に 1 泊滞在
Federica Mからの返信 (投稿日 : 2019 年 10 月 10 日)
Dear Anonymous, Thank you for staying with us and for taking the time to leave your feedback with us. We are thrilled to hear that you enjoyed your stay and we look forward to welcoming you back in the future. Warm regards, Guest Relations Team

8/10 (良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
だいたい満足です。値段に見合う設備とサービスだと思います。
2019 年 9 月に 4 泊滞在
Jonathan Wareからの返信 (投稿日 : 2019 年 9 月 28 日)
Dear Guest, Thank you for staying with us at The Radisson BLU Edwardian Kenilworth Hotel and for taking the time to leave us this feedback. We are delighted to hear that you enjoyed your stay with us. We hope to be able to welcome you back to stay with us in the near future. Jonathan Ware Guest Relations Manager

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
シャワーの水圧が悪かった
2019 年 9 月に 3 泊滞在
Jonathan Wareからの返信 (投稿日 : 2019 年 9 月 13 日)
Dear Guest, Thank you for staying with us at The Radisson BLU Edwardian Kenilworth Hotel and for taking the time to leave us this feedback. We are delighted to hear that you enjoyed your stay with us. We would like to apologise for the issues you experienced in the bathroom however. We hope to be able to welcome you back to stay with us in the near future. Jonathan Ware Guest Relations Manager

10/10 (非常に良い)

Mahito

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
大英博物館のすぐ近く。カムデン、ポートベロー、コベントガーデン、シティ、ソーホーの各方面に行くにも、ほぼ真ん中でありロケーションは最高。事前のバスタブのリクエストに応えてくれたのはよかったが、残念ながら冷蔵庫がありませんでした。ただ、そのことをフロントで伝えるとアイスペールと氷は用意してくれました。
2019 年 8 月に 5 泊滞在
Jonathan Wareからの返信 (投稿日 : 2019 年 9 月 6 日)
Dear Mahito, Thank you for staying with us at The Radisson BLU Edwardian Kenilworth Hotel and for taking the time to leave us this feedback. We are delighted to hear that you appreciated our fantastic location. We are lucky to be in convenient reach of museums, shopping and theatres and have a fantastic team to look after our guests. We hope that we will welcome you back to stay with us soon. Jonathan Ware Guest Relations Manager

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
やや部屋が狭いこと以外、問題ありませんでした。
2019 年 8 月に 2 泊滞在
Jonathan Wareからの返信 (投稿日 : 2019 年 9 月 6 日)
Dear Guest, Thank you for staying with us at The Radisson BLU Edwardian Kenilworth Hotel and for taking the time to leave us this feedback. I am sorry to hear that you found your room a little small. We do offer a number of Premium rooms which are much more generous in space allowing you to spread out a little more. We hope to be able to welcome you back to stay with us in the near future. Jonathan Ware Guest Relations Manager

6/10 (普通)

宿泊されたお客様

2019 年 8 月に 2 泊滞在
Jonathan Wareからの返信 (投稿日 : 2019 年 8 月 16 日)
Dear Guest, Thank you for staying with us at The Radisson BLU Edwardian Kenilworth Hotel and for taking the time to leave us this feedback. We appreciate all our guests’ feedback and will endeavour to make any changes that improve our guests’ experiences wherever possible. We hope to be able to welcome you back to stay with us in the near future. Jonathan Ware Guest Relations Manager

6/10 (普通)

Masato

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備、客室の快適度
夏のヨーロッパはオーバーブッキングに注意
会社のメンバーで宿泊しましたが、オーバーブッキングのため、隣のホテルになりました。 それ自体は良いのですが、工事の騒音、ジムが使えない等あり、元々予約していたホテルの方が良かったみたいです。 場所は大英博物館から近く観光のアクセスは抜群で、掃除等は行き届いていました。
2019 年 7 月に 2 泊滞在
Mariamからの返信 (投稿日 : 2019 年 8 月 6 日)
Dear Masato, Thank you so much for staying with us, we appreciate your feedback. we look forward to welcome you back in the future. Kind regards, The Lobby Team

8/10 (良い)

ISAMU

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 7 月に 3 泊滞在
Mariam からの返信 (投稿日 : 2019 年 7 月 25 日)
Dear Isamu, Thank you so much for staying with us, we appreciate your feedback. we look forward to welcome you back in the future. Kind regards, Mariam Happy Guest Relations Manager

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
心地よい、素早い対応
大英博物館から200m、ピカデリーサーカスも徒歩圏内と好立地でした。 スタッフの対応が非常によかったです。 ホテルからヒースロー空港までのタクシーの手配もスムーズで、さらに帰国便の出発が突然5時間の遅延となったにもかかわらず、気持ちよく素早い対応でタクシーの変更をしていただきました。大変感謝しております。
2019 年 6 月に 1 泊滞在
Mariamからの返信 (投稿日 : 2019 年 6 月 22 日)
Dear Guest, Thank you so much for staying with us, we appreciate your feedback. we look forward to welcome you back in the future. Kind regards, The Lobby Team

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス
2019 年 3 月に 3 泊滞在
Jonathan Wareからの返信 (投稿日 : 2019 年 4 月 1 日)
Dear Guest, Thank you for staying with us at The Radisson BLU Edwardian Kenilworth Hotel and for taking the time to leave us this feedback. We are delighted to hear that you enjoyed all aspects of your stay with us. We hope to be able to welcome you back to stay with us in the near future. Jonathan Ware Guest Relations Manager

4/10 (不満)

Nicola

家族旅行
気になった点 : 設備とサービス、施設のコンディションと設備
The hotel is superbly located and easy to reach via the tube. Unfortunately that’s where it ends… no VIP Access acknowledgement on arrival or perks given during stay. Our room was on the 6th floor - poky & cramped - bathroom was tiny. The carpet in the corridor was stained and dirty - felt like we were in the servants quarters! Definitely not a 4 Star experience. Furniture / decor very dated. Tried to call for extra pillows - 3 calls went unanswered. Sunday morning we were treated to the fire alarm going off intermittently all morning so no fear of a lie in… housekeeping knocking several times a morning to get access to the room to clean made us feel like we were being rather an inconvenience. Overall, in spite of the excellent location, I don’t think we would stay again.
2024 年 5 月に 2 泊滞在

8/10 (良い)

Susan

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good place to stay..!!
2024 年 5 月に 2 泊滞在

8/10 (良い)

Harry

良かった点 : 清潔度、スタッフとサービス
2024 年 5 月に 2 泊滞在

6/10 (普通)

Michael

カップルで旅行
良かった点 : スタッフとサービス
It's a nice enough hotel and I like Bloomsbury as a place to stay in London. It was the marathon weekend, so one expects a price hike. BUT - £583 pounds for two nights in a mid range hotel with no breakfast included is extortionate. They were asking for an additional £25 each for breakfast, so we had that round the corner at Leon. I get that it's all about supply and demand, but there's loads of other places in the World with great hotels at a fraction of the price, so won't be going back to London in a hurry.
2024 年 4 月に 2 泊滞在
Shaniseからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear MichaelThank you for sharing your feedback with us. We are glad to hear that you enjoyed staying in Bloomsbury and found our hotel to be satisfactory.However, we are truly sorry to hear that you felt the pricing during the marathon weekend was too high. Major events in the city can lead to increased rates due to high demand, but we understand your concern about the cost and the additional charge for breakfast.We strive to provide value and comfort to our guests, and we regret that we did not meet your expectations in this instance. Your comments will be taken into consideration as we continuously evaluate our pricing and services to better serve our guests.We hope you might reconsider visiting us again in the future under different circumstances, and we would be happy to offer a more favorable experience.

10/10 (非常に良い)

curtis dee

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location and friendly staff.
2024 年 5 月に 7 泊滞在
Danielからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear CurtisThank you for taking the time to share your feedback. We are delighted to hear that you appreciated our strategic location and the friendly service provided by our staff. At Radisson Blu Edwardian Kenilworth Hotel, we strive to make every guest's experience exceptional and your kind words affirm that we are on the right path. We look forward to welcoming you back on your next visit to London.Best Regards,Daniel MFront of House Manager

10/10 (非常に良い)

Victor、Shakopee

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fantastic stay at the Kenilworth location of Radisson Blu! Perfect size room, accommodation was excellent and the amenities were very nice. Loved the little “clean room/do not disturb” switch inside the room, wish more hotels did that. Was a convenient location for public transit and getting around London. Only about 30 minutes walk from Big Ben. Will be returning to London and plan to come back to this location of Radisson Blu. Thank you to all the staff!!!
2024 年 4 月に 5 泊滞在
Shaniseからの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Victor,Thank you for your fantastic review! We're delighted to hear that you had an excellent stay at the Kenilworth location of Radisson Blu. It's great to know you appreciated the room size, amenities, and the convenience of the "clean room/do not disturb" switch. Our location is indeed ideal for getting around London, and we're glad it worked well for your trip. We look forward to welcoming you back on your next visit to London. Thank you for your kind words about our staff!Kind regardsShanise LHead Host

10/10 (非常に良い)

Gary

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent location, clean, great room, great and helpful staff.
2024 年 5 月に 2 泊滞在
Danielからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear GaryThank you for your wonderful review. We are pleased to know that you appreciated our prime location, clean facilities, comfortable room, and helpful staff. It was truly a pleasure to have you as a guest. We hope to welcome you back to Radisson Blu Edwardian Kenilworth Hotel in the future.Best Regards,Daniel MFront of House Manager

8/10 (良い)

Jodie

良かった点 : 清潔度、スタッフとサービス
Good location near British museum with helpful staff, the bathroom layout was unusual and not very user friendly, construction/hotel repair noise in morning and during the day otherwise room very quiet at night.
2024 年 5 月に 9 泊滞在
Daniel Mからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear JodieThank you for sharing your experience with us. We're glad to hear that our location was convenient for you and that our staff was helpful during your stay.We regret to hear about your concerns with the bathroom layout and the noise from construction. These issues are certainly not indicative of the high standard of service we aim to provide. Your feedback is invaluable and will help us make necessary improvements.We appreciate your understanding and hope to have the opportunity to welcome you back for a more comfortable and pleasant stay in the future.Best Regards,Daniel MFront of House Manager

8/10 (良い)

Paula

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Thank you
2024 年 5 月に 2 泊滞在
Shaniseからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Paula,Thank you for taking the time to leave us a review. We appreciate your feedback and are glad to hear that you had a positive experience during your stay.If there is anything specific you feel we could improve upon to earn that extra star next time, please don't hesitate to let us know. We value your input and hope to have the opportunity to welcome you back in the future for an even better experience.Kind regardsShanise LHead Host

8/10 (良い)

florian

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Personnel très professionnel dans un hôtel un peu vieillot d’un quartier central
2024 年 4 月に 3 泊滞在
Danielからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear FlorianThank you for your feedback. We are pleased that our professional staff left a positive impression on you during your stay with us. We strive to provide an excellent service to all our guests. In relation to the hotel's decor, we aim to provide a unique and classical ambiance that highlights the rich history of our location. We understand, however, that this might not resonate with everyone's taste.We hope to have the pleasure of welcoming you back to the Radisson Blu Edwardian Bloomsbury Street Hotel in the future.Best regards,Daniel M,Front of House Manager

10/10 (非常に良い)

Cheryl

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The area was just right for all of us to do what we wanted to do.
2024 年 4 月に 3 泊滞在
Danielからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear CherylThank you for sharing your positive review. We are pleased to know that our location served you well and allowed everyone in your party to enjoy their preferred activities. We take pride in being situated in a vibrant and convenient part of London that caters to a variety of interests. We look forward to welcoming you back on your next visit.Best Regards,Daniel MFront of House Manager

10/10 (非常に良い)

Oliver

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Schönes, sauberes Hotel. Gute Lage. Freundliches Personal.
2024 年 2 月に 2 泊滞在
Danielからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear OliverThank you for sharing your positive experience at our hotel. We are delighted to hear that you found our location convenient and our staff friendly. Our commitment to cleanliness is a cornerstone of our service, and it's wonderful to know you appreciated it. We look forward to welcoming you back on your next visit to London.Warm Regards,Daniel MFront of House Manager

8/10 (良い)

Paula

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Property architecture and location
2024 年 4 月に 2 泊滞在
Danielからの返信 (投稿日 : 2024 年 4 月 26 日)
Dear PaulaWe're thrilled to hear that you appreciated our hotel's architecture and location. At Edwardian Hotels London, we take pride in our unique blend of traditional charm and modern convenience. We're also fortunate to be located in a vibrant area that offers our guests easy access to a variety of attractions. Thank you for your feedback, and we hope to welcome you back for another enjoyable stay soon.Best Regards,Daniel MFront of House Manager

10/10 (非常に良い)

Donna

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The location is great and the staff very friendly and helpful.
2024 年 4 月に 3 泊滞在
Danielからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear DonnaThank you for your kind review! We are so glad to hear that you enjoyed your recent stay at our hotel. We are always looking for ways to improve our service, and your feedback is invaluable.We are proud of our location, which is close to many of the city's most popular attractions. We are also proud of our staff, who are always happy to help our guests in any way they can.We hope to see you again soon!Warm regardsDaniel MFront of House Manager

10/10 (非常に良い)

paula

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The beds were so comfortable. Great quality bedding
2024 年 4 月に 1 泊滞在
Danielからの返信 (投稿日 : 2024 年 4 月 18 日)
Dear PaulaThank you for your wonderful feedback. We're delighted to hear that you found our beds comfortable and were pleased with the quality of our bedding. We aim to provide our guests with the utmost comfort, and your review affirms that we are on the right track. We hope to have the pleasure of welcoming you back to the Radisson Blu Edwardian Kenilworth Hotel in the near future.Warm regards,Daniel MFront of House Manager

10/10 (非常に良い)

Veronica

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Chose this hotel for close proximity to the museum, and it was a 1 minute walk away which was super convenient. Got breakfast included and did not disappoint, highly recommend going to their attached restaurant. Rooms were nice and simple, appreciated the umbrella to use during stay, and complimentary slippers which we used for the next couple stays around UK. Check in and out was fast thanks to kind staff. The lift (elevator) was very small, barely able to fit 4 people in it, but we just used it when we checked in and out with all our bags, however don't expect other guests to take the hint and use the stairs.
2024 年 4 月に 2 泊滞在
Danielからの返信 (投稿日 : 2024 年 4 月 17 日)
Dear VeronicaYour feedback is immensely appreciated. We are thrilled to hear that our prime location, close to the museum, added convenience to your stay. It's heartening to learn that you enjoyed our breakfast offerings and had a pleasant experience at our attached restaurant. We are pleased that you appreciated the simplicity and comfort of our rooms, and we are glad that our complimentary amenities, such as the umbrella and slippers, added value to your stay. Our staff always aim to ensure a smooth and efficient check-in and check-out process, and it's good to know that they were successful in meeting this goal during your visit. Regarding the size of our elevator, we appreciate your understanding. We recognize that it might be small for some guests’ preferences, but we are glad that it did not significantly impact your overall experience. We strive for excellence in all aspects of our service and your positive feedback is a testament to our efforts. We look forward to welcoming you back to our hotel in the future. Best Regards,Daniel MFront of House Manager.

10/10 (非常に良い)

Hala

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel in a great location ! Close to Covent Garden , the British Museum and Regent’s Park all within easy walkable distances .
2024 年 4 月に 1 泊滞在
Danielからの返信 (投稿日 : 2024 年 4 月 13 日)
Dear HalaThank you for posting such a positive review of your stay at our hotel. We're delighted to hear you enjoyed our prime location in the heart of London. It is indeed a pleasure to be within walking distance to iconic spots such as Covent Garden, the British Museum, and Regent's Park. We are glad that it contributed to making your stay more enjoyable and convenient. Your kind words are greatly appreciated and serve as a wonderful reminder of what we strive to provide for our guests. Once again, thank you for sharing your experience, and we look forward to having the opportunity to welcome you back in the future.Warm regards,Daniel MFront of House Manager

10/10 (非常に良い)

Marie L

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Hotel was very clean and comfortable. The breakfast was good value for money and enjoyable. The area was in a good area walkable to all main attractions
2024 年 4 月に 2 泊滞在
Danielからの返信 (投稿日 : 2024 年 4 月 9 日)
Dear MarieThank you for sharing your positive review of your stay at our hotel. We’re pleased to hear that you found our premises clean and comfortable. It's our constant endeavor to maintain high standards of cleanliness and comfort for our guests.We're also glad to learn that you found our breakfast to be good value for money. Our culinary team takes great pride in preparing a variety of delicious options to kick-start your day on a delightful note.The convenience of our location, being within walking distance of main attractions, is indeed one of the highlights we are proud of. It’s wonderful to know that you were able to take advantage of this during your stay.We value your feedback and hope to have the pleasure of serving you again in the future.Best Regards, Daniel MFront of House Manager

10/10 (非常に良い)

Carolynne

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This was the best hotel - definitely will stay again next time in London!
2024 年 2 月に 1 泊滞在
Radisson Blu Edwardian Kenilworth Hotelからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Carolynne,Thank you for your wonderful review. We are thrilled to hear that you consider us the best hotel and that your stay with us was memorable. Your satisfaction is our utmost priority and it is always encouraging to hear from our guests when we have met their expectations. We look forward to welcoming you back on your next visit to London.Best regards,Lydia LeeReception Manager

6/10 (普通)

Julie、Hunmanby

家族旅行
良かった点 : 清潔度
Requested twin room was told that as I had not booked direct with them I was given a double so mother and adult daughter had to sleep together and then was made to pay another 150 just in case I spent anything in the hotel, coincidentally the cost of breakfast every day which we did not book or need !! If you don’t want anyone to book anything other than direct remove yourselves from other platforms. It did spoil our weekend theatre break somewhat. Will not book this chain again.
2024 年 3 月に 3 泊滞在
Danielからの返信 (投稿日 : 2024 年 4 月 5 日)
Dear JulieWe regret to hear that your recent stay with us did not meet your expectations. We understand your disappointment with not receiving the twin room as requested and apologize for any inconveniences caused. We aim to accommodate all our guests' preferences, and we are sorry we fell short on this occasion.Your comments about additional charges are concerning as it is not reflective of the experience we aim to provide. We assure you that we will look into this matter. We take all feedback seriously, as it helps us improve our services. We hope to have another opportunity to serve you better in the future.Best Regards,Daniel MFront of House Manager

6/10 (普通)

Rebecca

気になった点 : 設備とサービス
Dated
2024 年 4 月に 2 泊滞在
Danielからの返信 (投稿日 : 2024 年 4 月 5 日)
Dear RebeccaWe appreciate your brief feedback. Our hotel radiates a unique charm, reflecting our dedication to preserving the character of the historic Edwardian Kenilworth building. We value your feedback and look forward to welcoming you back soon.Best Regards,Daniel MFront of House Manager

8/10 (良い)

Dana

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The central location is perfect. The hotel is not very well kept.
2024 年 3 月に 7 泊滞在
Danielからの返信 (投稿日 : 2024 年 4 月 4 日)
Dear DanaThank you for sharing your feedback. We are delighted to hear that you found our central location to be perfect. Our hotel indeed is located in a prime area, offering easy access to some of the city's most iconic landmarks.However, we regret to hear about your experience regarding the upkeep of the hotel. We are committed to providing our guests with a comfortable and enjoyable stay, and we take such feedback very seriously.We truly value your input and we will use it to reinforce our commitment to maintaining high standards of service and upkeep. We hope to have the opportunity to welcome you back in the future.Best Regards,Daniel MFront of House Manager

6/10 (普通)

Samantha

家族旅行
良かった点 : 清潔度、スタッフとサービス
The room wasn’t what I expected. A lot smaller than the picture stated. And nothing like the lovely, fresh, bright entrance that that you walk in to. The reception area and the bedroom was like too different hotels. Hotel room was dark, small and basic. Not worth the price.
2024 年 3 月に 1 泊滞在
Shaniseからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Samantha,Your feedback is truly valuable to us, and I regret to hear that your stay with us did not meet your expectations. It is our aim to provide a comfortable and pleasant experience for all our guests, and it is always disheartening when we hear that we were not able to achieve this.Your comments regarding the discrepancy between the room size and the photos shown online, as well as your observations about the room's ambiance, are indeed noteworthy. It is essential to us that our guests feel they are getting value for money, and it seems like we fell short in delivering that expectation to you.While I may not be able to change your past experience, I do want to assure you that we continuously strive to improve our services and amenities. We are always open to feedback and suggestions that can help us provide a better experience.Once again, I deeply regret any inconvenience caused during your stay. If you choose to visit us again, we will do our utmost to ensure your next stay is more enjoyable.Kind regard,Shanise LHead Host

10/10 (非常に良い)

Christopher

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great staff and great stay
2024 年 3 月に 3 泊滞在
Shaniseからの返信 (投稿日 : 2024 年 3 月 31 日)
Dear Christopher,What a pleasure it is to read your review! We're thrilled to know that your stay with us was a great one. Your kind words about our staff indeed warm our hearts, as we continuously strive to provide our guests with the highest quality of service. Our team takes great pride in what they do and we're delighted that their efforts have been recognized by you. Your feedback assures us that we're on the right path towards achieving our goal of offering a wonderful experience for our guests.Once again, thank you for sharing your positive experience. We look forward to welcoming you back in the future and providing you with the same great service that you've come to expect from us.Kind regard,Shanise LHead Host

10/10 (非常に良い)

Andres、Miguel Hidalgo

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス
All was ok.
2024 年 3 月に 4 泊滞在
Danielからの返信 (投稿日 : 2024 年 3 月 29 日)
Dear AndresIt's delightful to hear that your visit with us was satisfactory. Our aim is always to provide an enjoyable and comfortable experience for all our guests, and it seems we achieved that with your stay.Being located in close proximity to London's West End theatres, including the Dominion and Shaftesbury theatres, is one of our unique attributes. We hope you had a chance to visit and enjoy these iconic landmarks that are just moments away from our property. We would be more than pleased to welcome you back in the future and strive to make your next stay even more enjoyable. Best Regards,Daniel MFront of House Manager

8/10 (良い)

Oscar

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location. Near the British Museum and the West End, among others. Great connection to Heathrow with the Elizabeth line
2024 年 3 月に 3 泊滞在
Robin Siposからの返信 (投稿日 : 2024 年 3 月 25 日)
Thank you for your review, Oscar! We're thrilled to hear you enjoyed our prime location close to the British Museum and the West End, as well as the convenient Elizabeth line connection to Heathrow. We hope to welcome you back soon!

10/10 (非常に良い)

Andres、Miguel Hidalgo

2024 年 3 月に 2 泊滞在
Radisson Blu Edwardian Kenilworth Hotelからの返信 (投稿日 : 2024 年 4 月 14 日)
Dear Andres,Thank you for your concise yet positive feedback. We are delighted to hear that you had a good stay with us. Our team is committed to providing a high standard of service and we're glad to know we met your expectations. We look forward to welcoming you back for another enjoyable stay in the future.Best regards,Lydia LeeReception Manager

10/10 (非常に良い)

Jennifer

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
As soon as we walked through the door, we could smell how clean the hotel was! Polite and friendly staff at the front desk - nothing was too much trouble. The concierge staff were also very helpful when checking bags in (we were able to leave them before check-in time). Everything you could need in the room - from bottled water to robes and slippers. Spotlessly clean and beds comfortable. All in all, an excellent stay and ideal for our visit to the Dominion theatre - just a 5 minute walk.
2024 年 3 月に 1 泊滞在
Danielからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear JenniferYour kind words have truly made our day. It brings us immense joy to know that you appreciated the cleanliness of our hotel and found our staff to be polite and accommodating. Certainly, the concierge team is always more than willing to assist with luggage storage to ensure a smooth check-in process for our guests.It's delightful to hear that the amenities in your room, including the bottled water, robes, and slippers, met your expectations. We believe that these small touches are part of what makes a stay with us special. Also, we're glad that you found the beds to be comfortable as we strive to provide a restful environment for our guests.Indeed, our location is one of our greatest assets and it's wonderful to know you could take advantage of it. As you discovered, our proximity to the Dominion theatre makes us a perfect choice for theatre-goers. In addition to the Dominion theatre, several other iconic West End theatres are just a stone's throw away. And for those looking to explore other parts of the city, Bloomsbury’s British Museum, Covent Garden, Soho or Fitzrovia are all within comfortable walking distance.Again, thank you for sharing your experience. We eagerly look forward to your next visit.Best Regards,Daniel MFront of House Manager

10/10 (非常に良い)

Paul、Central

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good location, nice breakfast, helpful staff.
2024 年 3 月に 2 泊滞在
Danielからの返信 (投稿日 : 2024 年 3 月 22 日)
Dear PaulReading your kind words about our services truly made our day. It is heartening to know that our strategic location in the heart of Central London was appreciated. Indeed, the literary charm and academic ambiance of the Tottenham Court Road area is something that our guests usually find appealing. We are also delighted to know you enjoyed the variety and quality of our breakfast offerings. We believe in the importance of starting the day with a nutritious meal, and your appreciation for our diverse menu - from fresh fruits, granola, yogurt, superfoods to hearty cooked options, French toast, eggs Benedict, and our delectable pastries - gives us immense satisfaction. We're equally pleased that you found our staff helpful. Our team strives to provide excellent service to all our guests and your acknowledgment of their efforts is highly motivating.We look forward to welcoming you back in the near future and hope to continue exceeding your expectations. Warm regards, Daniel MFront of House Manager

10/10 (非常に良い)

Jeremy

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good hotel in central London location, with many places to visit nearby.
2024 年 3 月に 2 泊滞在
Danielからの返信 (投稿日 : 2024 年 3 月 21 日)
Dear JeremyIt's fantastic to hear that you enjoyed your stay at our hotel in central London. We're proud to be situated in this vibrant city, offering our guests a plethora of beautiful and exciting places to visit, all within a short walk from us. Tottenham Court Road, a charming part of London known for its rich literary history and academic institutions, is indeed one of the gems of the area. Bloomsbury's British Museum, Covent Garden, Soho, and Fitzrovia are also nearby, and perfectly encapsulate the spirit and culture of London. We hope you had the opportunity to indulge in these fantastic experiences during your stay.We look forward to welcoming you back soon, and hope that your next visit will be just as enjoyable.Best Regards,Daniel M