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ノボテル ロンドン ブラックフライアーズの口コミ

4 out of 5
ノボテル ロンドン ブラックフライアーズ
46 Blackfriars Road, London, England

口コミ

8.8

非常に良い

評価 10 - 1004 件の口コミ中 548 件が非常に良い" "
評価 8 - 1004 件の口コミ中 339 件が良い" "
評価 6 - 1004 件の口コミ中 78 件が普通" "
評価 4 - 1004 件の口コミ中 24 件が不満" "
評価 2 - 1004 件の口コミ中 15 件が非常に不満" "

9.0/10

清潔度

9.0/10

スタッフとサービス

8.8/10

設備とサービス

9.0/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

6/10 (普通)

SHINICHI

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
2023 年 10 月に 4 泊滞在

8/10 (良い)

MISA

2022 年 10 月に 2 泊滞在
Alberto Biollino - Assistant Front Office Managerからの返信 (投稿日 : 2022 年 10 月 26 日)
Dear MISA,We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 (良い)

MISA

2022 年 6 月に 2 泊滞在
Alberto Biollino - Guest Services Managerからの返信 (投稿日 : 2022 年 6 月 25 日)
Dear MISA, We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 (良い)

MISA

2022 年 5 月に 3 泊滞在
Alberto Biollino - Guest Services Managerからの返信 (投稿日 : 2022 年 5 月 31 日)
Dear Misa, We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度
スリッパがない,プールの水温が低い,11月なのに。
2019 年 11 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
部屋にバスタブがない点が日本人には少し残念ですが、その点以外は概ね快適でした。
2019 年 4 月に 3 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Thanks
We had a satisfying days in London.
2019 年 1 月に 6 泊滞在

8/10 (良い)

Adriane

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Die Lage war perfekt. Sauberkeit und Freundlichkeit des Personals ebenfalls super. Das Zimmer war als Familienzimmer für 4 Personen extrem klein. Das Bad war leider nur mit Milchglas vom Schlafraum abgetrennt, es war daher extrem hellhörig. Privatsphäre auf der Toilette - Fehlanzeige. Dennoch empfehlenswert (für Paare auf jeden Fall).
2024 年 5 月に 4 泊滞在
Alberto Biollino - Assistant Front Office Managerからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Adriane,We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 (非常に良い)

Alma Edith

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
El personal súper amable, lugar fácil de ubicar, además de que te permite llegar caminando a muchas locaciones.
2024 年 5 月に 2 泊滞在
Alberto Biollino - Assistant Front Office Managerからの返信 (投稿日 : 2024 年 5 月 4 日)
Dear Alma Edith,Thank you for taking the time to tell us about your experience at the Novotel London Blackfriars.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

6/10 (普通)

Brian

出張
良かった点 : 清潔度
Good location okay hotel
2024 年 4 月に 3 泊滞在
Alberto Biollino - Assistant Front Office Managerからの返信 (投稿日 : 2024 年 5 月 4 日)
Dear Brian,Thank you for taking the time to tell us about your experience at the Novotel London Blackfriars.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

8/10 (良い)

John

良かった点 : 清潔度、スタッフとサービス
Good breakfast and great choice
2024 年 4 月に 2 泊滞在
Alberto Biollino - Assistant Front Office Managerからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear John,We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 (非常に良い)

Nefertiti

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 4 泊滞在
Alberto Biollino - Assistant Front Office Managerからの返信 (投稿日 : 2024 年 4 月 14 日)
Dear Nefertiti,We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

6/10 (普通)

Dexter

2024 年 4 月に 1 泊滞在
Alberto Biollino - Assistant Front Office Managerからの返信 (投稿日 : 2024 年 5 月 4 日)
Dear Dexter,Thank you for taking the time to tell us about your experience at the Novotel London Blackfriars.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

8/10 (良い)

Felix

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Es war ein sehr guter Aufenthalt. Top Service und gute Einrichtungen. Aufmerksamkeiten im Zimmer erfreulich. Für 4-Sterne hätte ich allerdings mehr Klasse erwartet. És war ein sehr umtriebiges Feeling - vielleicht legt das aber auch an der hohen touristischen Frequenz.
2024 年 4 月に 3 泊滞在
Alberto Biollino - Assistant Front Office Managerからの返信 (投稿日 : 2024 年 4 月 13 日)
Dear Felix,We very much appreciate your comments regarding your stay at the Novotel London Blackfriars.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 (良い)

Ingo

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Rezeption 100 Punkte! Freundlich, hilfsbereit, lösungsorientiert. Leider klappt der Zimmerservice zeitlich gar nicht. Mittags um halb 4 und abends 17 h noch nicht erledigt... so dass wir darauf verzichtet haben, was bedeutet, keine Auffüllung Tee, Wasser, Kekse,...
2024 年 4 月に 4 泊滞在
Alberto Biollino - Assistant Front Office Managerからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Ingo,We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 (非常に良い)

Veronika Susanne Ingeborg

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Sehr zentrale und schöne Unterkunft. Gutes Frühstück, am besten aber man kommt gegen 7.30 Uhr zum Frühstück, ab 8.00 Uhr wird der Frühstücksraum sehr voll.
2024 年 4 月に 4 泊滞在
Alberto Biollino - Assistant Front Office Managerからの返信 (投稿日 : 2024 年 4 月 6 日)
Dear Veronika Susanne Ingeborg,We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 (非常に良い)

Jennifer

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Novotel London Blackfriars was a lovely hotel, with excellent cleaning services, hospitality and comfort. We found it to be extremely reasonably priced, so even including Uber across the Thames to popular sites, the cost was still well below staying at a hotel in a more popular (read: expensive) area, such as Covent Garden. The closest tube station is Southwark, although the larger station Waterloo is within walking distance if you don’t mind a little exercise. Mostly we used Uber and black cabs; there is also a very close and convenient bus stop across the street. The attached Jamboree restaurant had a delicious breakfast buffet for 21 pounds/person and kids eat free with an adult. I found the staff to be friendly and helpful. Please note that check-in is not until 3pm, so when we arrived early, we left our luggage with the concierge and went exploring. One perk (I don’t know if this is common or if it was a special treat for us since we had a longer stay) was that our refrigerator was stocked daily with bottles of sparkling and still water at no extra cost. I would definitely stay here again.
2024 年 3 月に 8 泊滞在
Alberto Biollino - Assistant Front Office Managerからの返信 (投稿日 : 2024 年 4 月 6 日)
Dear Jennifer,We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 (非常に良い)

Dietmar

小さなお子様連れの家族旅行
良かった点 : 施設のコンディションと設備
.
2024 年 4 月に 3 泊滞在
Alberto Biollino - Assistant Front Office Managerからの返信 (投稿日 : 2024 年 4 月 6 日)
Dear Dietmar,We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 (非常に良い)

Steven

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I have never stayed in the Southwark area of London before but was pleasantly surprised to learn that a very quiet and well connected station was only a couple of minutes walk from the hotel. The breakfast was really excellent and better than any of the same standard of hotel I have been in. The room was clean with plenty of space and there was never any delay in getting the lift. It was also a nice surprise to have a good sauna and swimming pool in the basement of the hotel Finally, Giuseppe, 1 of the managers went out of his way to forward on an important envelope that was supposed to have arrived for a meeting in London on the 1st day of my stay but did not arrive until several days after I left. As this was not what would normally happen he went above and beyond the call of duty to look after someone who was not even any more a guest. Exceptional customer service.
2024 年 3 月に 3 泊滞在
Alberto Biollino - Assistant Front Office Managerからの返信 (投稿日 : 2024 年 4 月 3 日)
Dear Steven,We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 (良い)

Thorsten

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 4 泊滞在
Alberto Biollino - Assistant Front Office Managerからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Thorsten,We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 (非常に良い)

Andreas

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice stay
2024 年 3 月に 4 泊滞在
Alberto Biollino - Assistant Front Office Managerからの返信 (投稿日 : 2024 年 3 月 30 日)
Dear Andreas,We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 (非常に良い)

Ana Carla

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Personal muy amable y te ayudan en todo
2024 年 3 月に 2 泊滞在
Alberto Biollino - Assistant Front Office Managerからの返信 (投稿日 : 2024 年 3 月 27 日)
Dear Ana Carla,We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 (非常に良い)

Beth

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel, will be back. Daniel at reception was so lovely and helpful! Only thing - pool could be warmer! 🙏
2024 年 3 月に 1 泊滞在
Alberto Biollino - Assistant Front Office Managerからの返信 (投稿日 : 2024 年 3 月 27 日)
Dear Beth,We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 (良い)

Francis

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wir waren zu dritt (2 Erwachsene 6 jährige Tochter) in diesem Hotel. Das Hotel macht ein modernen Eindruck und die Zimmer ebenfalls. Die Lage ist wirklich sehr gut, nur 5 Gehminuten von der Station Southwark entfernt. Man hat direkt in fußläufiger Nähe mehrere Möglichkeiten essen zu gehen und alle Sehenswürdigkeiten sind wirklich nur wenige Stationen mit der Bahn entfernt, z.B. das London Eye oder Madame Tussauds jeweils nur 20 Minuten inkl. Fußwege. Der Pool und die Sauna sind ebenfalls sehr sauber. Wir würden uns beim erneuten Aufenthalt in London auf jeden Fall wieder für dieses Hotel entscheiden.
2024 年 3 月に 3 泊滞在
Alberto Biollino - Assistant Front Office Managerからの返信 (投稿日 : 2024 年 3 月 27 日)
Dear Francis,We very much appreciate your comments regarding your stay at the Novotel London Blackfriars.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 (非常に良い)

Jennifer

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We really liked how convenient this hotel was to the Tub station. It was a 1 minute walk and we were there. The hotel was on a less busy side of town, which we liked and it felt safe. Room was clean and water stocked in the fridge daily was a big plus! We would stay here again.
2024 年 3 月に 3 泊滞在
Alberto Biollino - Assistant Front Office Managerからの返信 (投稿日 : 2024 年 3 月 24 日)
Dear Jennifer,We very much appreciate your comments regarding your stay at the Novotel London Blackfriars.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 (良い)

Tanya、Bracknell

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Property was good for the price. Staff was very nice and efficient. Only negative was the pool was quite cold.
2024 年 3 月に 1 泊滞在
Alberto Biollino - Assistant Front Office Managerからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear Tanya,We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 (非常に良い)

Sophie

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely and clean, polite and help staff, great breakfast!
2024 年 3 月に 1 泊滞在
Alberto Biollino - Assistant Front Office Managerからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear Sophie,We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 (良い)

Richard

2024 年 2 月に 3 泊滞在
Alberto Biollino - Assistant Front Office Managerからの返信 (投稿日 : 2024 年 2 月 27 日)
Dear Richard,We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 (良い)

Giovanni

2024 年 2 月に 3 泊滞在
Alberto Biollino - Assistant Front Office Managerからの返信 (投稿日 : 2024 年 3 月 21 日)
Dear Giovanni,We very much appreciate your comments regarding your stay at the Novotel London Blackfriars.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 (非常に良い)

sasha

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The staff were very helpful and friendly and really made my stay pleasant at the hotel. The hotel itself is very close to a metro stop and very close to walk to the Thames and see many attractions. The room was large and comfortable. I would stay here again.
2024 年 2 月に 1 泊滞在
Alberto Biollino - Assistant Front Office Managerからの返信 (投稿日 : 2024 年 2 月 14 日)
Dear sasha,We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Alberto Biollino - Assistant Front Office Managerからの返信 (投稿日 : 2024 年 2 月 12 日)
Dear Guest,We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 (非常に良い)

Wendy

2024 年 2 月に 1 泊滞在
Alberto Biollino - Assistant Front Office Managerからの返信 (投稿日 : 2024 年 2 月 12 日)
Dear Wendy,We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 (非常に良い)

Jessica

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Wonderful stay
We had a 3 Night stay here for a family trip. It was very conveniently located to the Underground yet still in a very quiet area. The beds were very comfortable and we slept great - didn’t hear our neighbors or any outside noise at all. We had breakfast included and there were ample choices for everyone. The restaurant for dinner didn’t have a huge menu but the food was very good! We booked the pool two different times and enjoyed it very much! Our only complaint would be that the wall between the shower and the beds was a foggy glass type wall and you could see through it if the person showering got close enough to it - also when you turned on the bathroom light in the middle of the night it would light up the whole hotel room. Overall we loved our stay and would absolutely stay again! Very friendly and helpful staff as well.
2024 年 2 月に 3 泊滞在
Alberto Biollino - Assistant Front Office Managerからの返信 (投稿日 : 2024 年 2 月 11 日)
Dear Jessica,We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Alberto BiollinoAssistant Front Office Manager

10/10 (非常に良い)

Flurim

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 6 泊滞在
Alberto Biollino - Assistant Front Office Managerからの返信 (投稿日 : 2024 年 1 月 31 日)
Dear Flurim,We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 (良い)

Carol May

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice hotel. Modern & clean. Tv didn’t work properly but although we reported on first night it wasn’t sorted until we reported it again on 2nd night. Also we were disturbed on the Sunday morning quite early by what sounded like drilling in a room above us. It was @ 9am but as we didn’t have to check out till noon it ruined our chilled morning. Ended up checking out early as a result
2024 年 1 月に 2 泊滞在
Alberto Biollino - Assistant Front Office Managerからの返信 (投稿日 : 2024 年 1 月 30 日)
Dear Carol May,We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 (非常に良い)

Sandra

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Alberto Biollino - Assistant Front Office Managerからの返信 (投稿日 : 2024 年 1 月 22 日)
Dear Sandra,We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 (非常に良い)

Farid

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 2 泊滞在
Alberto Biollino - Assistant Front Office Managerからの返信 (投稿日 : 2024 年 1 月 22 日)
Dear Farid,We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 (非常に良い)

MAURICIO

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent option!
A very convenient hotel in London, I recommend it! If you are traveling in family, just take into account the shower has a glass that faces the room directly; although it is tinted, it may be uncomfortable. Thanks for everything!
2024 年 1 月に 3 泊滞在
Alberto Biollino - Assistant Front Office Managerからの返信 (投稿日 : 2024 年 1 月 22 日)
Dear MAURICIO,We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 (非常に良い)

JIHYEOK

2024 年 1 月に 6 泊滞在
Alberto Biollino - Assistant Front Office Managerからの返信 (投稿日 : 2024 年 1 月 22 日)
Dear JIHYEOK,We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 (非常に良い)

J

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Comfortable hotel
This was the 2nd time stayed at this hotel, location is fantastic, it was easy to find a parking space. Check-in and check-out was very smooth and staff were all friendly. The room was clean and comfortable. Our room faces the front and the view was brilliant. Only one issue: the sauna wasn't hot enough (just reached 50 degree) so wasted time to spend an hour there not enjoyed much. Still definitely will rebook this hotel again.
2024 年 1 月に 1 泊滞在
Alberto Biollino - Assistant Front Office Managerからの返信 (投稿日 : 2024 年 1 月 21 日)
Dear J,We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

4/10 (不満)

Monica wing yan

家族旅行
気になった点 : 清潔度、スタッフとサービス
Not worth for the basic price.
There is a piece of dried poop sticking in the lower edge of the toilet seat, the cleaner definitely didnt clean properly Booked a room with sofa bed but when i ask them the staffs did not have any notice from hotel.com, thats the second time i run into this situation with hotels i booked through hotel com. But they gave me an extra bed at the end. Swimming pool is very small nothing as nice as the picture. It is freezing cold and sauna is only50degree, gym only haveless than 10 equipments less than basic. Would have spend my time at a hotel without swimming pool. pay for the slightly expensive price for the very basic hotel room. Id say thisis just a 3 stars hotel.
2024 年 1 月に 1 泊滞在
Alberto Biollino - Assistant Front Office Managerからの返信 (投稿日 : 2024 年 1 月 21 日)
Dear Monica wing yan,Thank you for taking the time to tell us about your experience at the Novotel London Blackfriars. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

8/10 (良い)

Aryana

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Das Hotel ist sehr gut gelegen (Zentral für viele Sehenswürdigkeiten und 2 min von der U-Bahn Station Southwark - Jubilee Line entfernt). Leider haben wir bei Check-In nicht alle Informationen zum Hotel erhalten, wie z.B. dass der Poolbereich vorher reserviert werden muss.
2024 年 1 月に 3 泊滞在
Alberto Biollino - Assistant Front Office Managerからの返信 (投稿日 : 2024 年 1 月 21 日)
Dear Aryana,We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We have shared your valuable feedback our Front Office Team to make sure the information about our facilities are consistently delivered to enhance your experience.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 (良い)

Helene

2024 年 1 月に 4 泊滞在
Alberto Biollino - Assistant Front Office Managerからの返信 (投稿日 : 2024 年 1 月 21 日)
Dear Helene,We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 (非常に良い)

Jesus

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
Alberto Biollino - Assistant Front Office Managerからの返信 (投稿日 : 2024 年 1 月 21 日)
Dear Jesus,We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 (非常に良い)

Brenda、Caguas

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
the property has good location, the room is confortable
2024 年 1 月に 2 泊滞在
Alberto Biollino - Assistant Front Office Managerからの返信 (投稿日 : 2024 年 1 月 21 日)
Dear Brenda,We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 (非常に良い)

BEN

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Happy kids - happy parents
Room exactly as described. All the staff were very friendly and interacted with our young children in a fantastic way. Happy kids… happy parents. Thank you
2024 年 1 月に 1 泊滞在
Alberto Biollino - Assistant Front Office Managerからの返信 (投稿日 : 2024 年 1 月 21 日)
Dear BEN,We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 (非常に良い)

Wanis

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 2 泊滞在
Alberto Biollino - Assistant Front Office Managerからの返信 (投稿日 : 2024 年 1 月 21 日)
Dear Wanis,We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 (良い)

Emil

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 3 泊滞在
Alberto Biollino - Assistant Front Office Managerからの返信 (投稿日 : 2024 年 1 月 21 日)
Dear Emil,We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 (良い)

Bianca Iris

2023 年 12 月に 5 泊滞在
Alberto Biollino - Assistant Front Office Managerからの返信 (投稿日 : 2024 年 1 月 21 日)
Dear Bianca iris,We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 (良い)

Jose、CHULA VISTA

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
2023 年 12 月に 3 泊滞在
Alberto Biollino - Assistant Front Office Managerからの返信 (投稿日 : 2024 年 1 月 31 日)
Dear Jose,We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,