The hotel is nicely located right next to Gloucester Road tube station. Although I had a first floor room facing the main road, it was quiet and clean.
The most disappointing element of the stay was having very expensive cologne stolen from the room by housekeeping. I had checked out early morning and after realising I left my cologne, I phoned reception immediately and asked them to check the room and secure the cologne. This was still early in the morning before the 11am checkout time. They assured me that they would check and phone me back. Of course, they made no such checks, never phoned me back, and although I rang another 4 times during the morning and afternoon, still they never anything. When I sent my son around to the hotel the next day, the cologne had been taken by house keeping and they told him that it was never there.
Very disappointing that they could have acted, but choose not to and then allowed the cologne to be taken.
Yes, my fault for leaving it in the first place, but inexcusable for them to completely ignore me after that even though I rang them on numerous occasions.