Hi Ryoji,Thank you for taking the time to leave a review. I'm so sorry to hear you affected by the unexpected problem with had with the water supply to our West Wing at the weekend. Our engineers worked as quickly as they could to identify and resolve the problem but I'm sorry for the inconvenience this caused you. I'm grateful for your feedback and hope you'll give us a chance to make it up to you in the future.Kind regards,Josef MikulkaHotel Manager

Hi Tamayo,Thank you so much for your rating. We're delighted you had such a great stay with us and hope we'll see you at the Hilton London Metropole again in the near future.Kind regards,Josef MikulkaHotel Manager

Hi there,Thank you for your review. I'm glad to hear that our team provided friendly service during your stay. However, I apologise for any cleanliness issues you encountered in the rooms and corridors. We take cleanliness and hygiene seriously, and I will address this matter with our housekeeping team to ensure improvements are made. Once again, thank you for your feedback. I look forward to seeing you at the Hilton London Metropole again soon.Kind regards,Josef MikulkaHotel Manager

Hi Masato, Thank you for giving us such a great rating. I hope we'll have a chance to welcome you back again soon.Kind regards, Josef Mikulka Hotel Manager

Hi toshihiro,Thank you for taking the time to rate your recent stay with us. I'm so pleased you had such a great time and hope we'll have an opportunity to welcome you back to the Hilton London Metropole again in the near future.Kind regards,Josef MikulkaHotel Manager

Hi Carolyn,Thank you so much for reviewing your recent stay with us. I'm thrilled to see that you enjoyed your time at our hotel, although hope the city noise from our central location didn't cause too much inconvenience.I hope we'll have an opportunity to welcome you back to the Hilton London Metropole again in the future.Kind regards,Bill FisherGeneral Manager

Hi Robert,Thank you for your review. I was really sorry to read about your disappointing experience and the difficulty you faced with trying to move to a different room. Please be assured this doesn't reflect our usual standard and will be discussed with the team.I hope you'll give us an opportunity to welcome you back in the future.Kind regards,Bill FisherGeneral Manager

Hi Kiran,Thank you for taking the time to leave a review. I'm really glad you had a positive experience because of our friendly team and amazing location.We've recently refurbished the East and Tower wings and hope to be able to update the West Wing bedrooms in the very near future. We'll keep your comments in mind for planning this.Once again, thank you for your feedback. I hope we'll have an opportunity to welcome you back to the Hilton London Metropole again very soon.Kind regards,Bill FisherGeneral Manager

Hi Belinda,I am glad to hear you found our central London location convenient for accessing transportation and that you received friendly service from our team. I hope we'll have an opportunity to welcome you back in the future.Kind regards, Bill FisherGeneral Manager

Hi Christopher,Thank you for your 4 out of 5 rating. We love seeing how much our guests enjoy their stays, and I'm glad you had an excellent time with us. I hope we'll have an opportunity to welcome you back in the future.Kind regards,Bill FisherGeneral Manager

Hi David,Thank you for your excellent rating. I'm delighted to hear that you had a positive experience during your stay with us. I hope we'll have an opportunity to welcome you back in the future.Kind regards, Bill FisherGeneral Manager

Hi Janice,Thank you for your 5/5 rating! I'm delighted to hear that you had such a positive experience during your stay with us. I hope we'll have an opportunity to welcome you back in the future.Kind regards, Bill FisherGeneral Manager

Hi Torey,Thank you for taking the time to leave a review. I'm so glad you found our central London location perfect for your sightseeing trip and that you enjoyed trying out the delicious food options in our lovely restaurants and bars.I'm grateful for your feedback and hope we'll have the pleasure of welcoming you back to the Hilton London Metropole again in the near future.Kind regards,Bill FisherGeneral Manager

Hi Sabine,Thank you so much for your lovely review. I'm delighted to hear you had a good stay with us and I hope we'll have an opportunity to welcome you back to the Hilton London Metropole again soon.Kind regards,Bill FisherGeneral Manager

Hi James,Thank you for your lovely review. I'm so glad you liked our modern, comfortable rooms and our wonderful restaurants and bars.I'm grateful for your feedback and hope we'll have an opportunity to welcome you back to the Hilton London Metropole in the future.Kind regards,Bill FisherGeneral Manager

Hi Amanda,Thank you so much for your review. I'm absolutely delighted you had a nice stay with us and it will be a pleasure to share your kind words about the service you experienced, with the team.I'm grateful for your feedback and hope we'll see you at the Hilton London Metropole again soon.Kind regards,Bill FisherGeneral Manager

Hi Pascale,Thank you for taking the time to leave a review. I'm delighted to hear you enjoyed your stay with us and that you liked our amazing location for how close we are to lots of fantastic attractions. I'm grateful for your feedback and hope we'll have the pleasure of welcoming you back to the Hilton London Metropole in the near future.Kind regards,Bill FisherGeneral Manager

Hi Gustavo,Thank you for your review. I'm really pleased to hear you experienced great service in our Bow Bar and that you liked our location for how close we are to two tube stations.I'm grateful for your feedback and hope you'll come back to the Hilton London Metropole again in the future.Kind regards,Bill FisherGeneral Manager

Hi Mark,Thank you for your review. I'm sorry to hear you were disturbed by noise from our lifts and that you found them a little slow. We're currently working on upgrading them all, one at a time, which will eventually see them running much more efficiently in the future. I apologise for the inconvenience caused this time but hope we'll have an opportunity to welcome you back in the future.Kind regards,Bill FisherGeneral Manager

Hi Kwok Keung,Thank you for taking the time to leave a review. I'm really sorry that you had a disappointing experience when trying to store your luggage. Your comments will be addressed with the team. I hope this didn't spoil your stay with us and that we'll have an opportunity to welcome you back to the Hilton London Metropole again in the future.Kind regards,Bill FisherGeneral Manager

Hi Alberto,Thank you so much for rating your stay a 5 out of 5. We're thrilled that you enjoyed your time at our hotel and we hope to see you at the Hilton London Metropole again very soon.Kind regards,Bill FisherGeneral Manager

Hi Ralf Wolfgang,Thank you for taking the time to leave a review. I'm really pleased you enjoyed your stay with us and hope we'll have an opportunity to welcome you back to the Hilton London Metropole again in the near future.Kind regards,Bill FisherGeneral Manager

Hi Alex,Thank you for taking the time to leave a review. I'm really glad you had a nice stay with us and hope we'll see you again very soon.Kind regards,Bill FisherGeneral Manager

Hi Winifred Ivan,Thank you so much for rating us a 5 out of 5. We're absolutely thrilled that your experience was a positive one and we hope you'll come back to the Hilton London Metropole again in the future.Kind regards,Bill FisherGeneral Manager

Hi Simon,Thank you for taking the time to leave a review. I'm glad you had a clean, stress-free stay with us and that our central London location was convenient for travelling to all the attractions. I'm grateful for your feedback and hope we'll have an opportunity to welcome you back to the Hilton London Metropole again very soon.Kind regards,Bill FisherGeneral Manager

Hi Stephanie,Thank you so much for your review. I'm delighted that you enjoyed your stay with us because of our spacious, family rooms. We are hoping to update these rooms in the near future and will keep your comments in mind.I'm grateful for your feedback and hope for an opportunity to welcome you back to the Hilton London Metropole again very soon.Kind regards,Bill FisherGeneral Manager

Hi Nelson,Thank you for your review. I'm really pleased that you found our amazing, central location so convenient for your time in London and made exploring the sights really easy.I hope we'll have the pleasure of welcoming you back to the Hilton London Metropole again in the future.Kind regards,Bill FisherGeneral Manager

Hi Stephanie,Thank you for taking the time to leave a review. It's great to hear you enjoyed your stay with us, and that you particularly enjoyed our Lego activities. I will make sure Maintenance check the bathroom for urgent works and I was pleased to hear that this didn't spoil your stay with us. I do apologise for this shortfall in our usual standards though.Once again, thank you for your feedback. I look forward to an opportunity to welcome you back in the future.Kind regards,Bill FisherGeneral Manager

Hi Han,Thank you for your review. I was delighted to hear our amazing location was really convenient for your stay but that your room let us down. We are hoping to update our West Wing rooms in the future so will keep your comments in mind for planning this.I'm grateful for your feedback and hope we'll have the chance to welcome you back next time you're in London.Kind regards,Bill FisherGeneral Manager

Hi Mario,Thank you so much for your fabulous rating. It's great to hear you had a positive experience and we hope to see you again soon.Kind regards,Bill FisherGeneral Manager

Hi John,Thank you for taking the time to leave a review and for your lovely words about our hotel and helpful team. I'll make sure our chefs hear that their amazing breakfast buffet received a special mention and we hope to see you at the Hilton London Metropole again very soon.Kind regards,Bill FisherGeneral Manager

Hi Freddy,Thank you for taking the time to leave a review. I'm sorry that you were disappointed with your room and found it too hot. I'll ask Maintenance to take a look at the heating controls and I'm sorry for any inconvenience it caused. I'm grateful for your valuable feedback and hope we'll have an opportunity to welcome you back in the future.Kind regards,Bill FisherGeneral Manager

Hi Joseph,Thank you so much for your kind review. I'm so pleased you had a great stay at our hotel and I hope we'll have the pleasure of welcoming you back to the Hilton London Metropole in the near future.Kind regards,Bill FisherGeneral Manager

Hi Zane,Thank you so much for your review. I'm so pleased that our central London location was perfect for you time in the city and I hope we'll have the pleasure of welcoming you back to the Hilton London Metropole again very soon.Kind regards,Bill FisherGeneral Manager

Hi Steve,Thank you for taking the time to leave a review. I'm sorry to hear we fell short of your expectations because of the condition of the room. I will have this looked into while we work on planning the update of our West Wing, which we hope will be in the future.Our chefs will be delighted that their breakfast buffet was the highlight of your stay and I hope we'll have a chance to welcome you back in the future.Kind regards,Bill FisherGeneral Manager

Hi Claire,Thank you for your review. I was really disappointed to read your comments and hear that you were disturbed by other guests. We will always remind guests to be respectful of their neighbours so please do let us know at the time so we can ask them to keep the noise down. I'm sorry there weren't any suitable alternative rooms to move you to on this occasion. I hope we'll have the chance to welcome you back in the future.Kind regards,Bill FisherGeneral Manager

Hi C,Thank you so much for your review. It's great to hear you had a fantastic stay with us and I hope we'll see you at the Hilton London Metropole again very soon.Kind regards,Bill FisherGeneral Manager

Hi William,Thank you for your review. I'm so pleased you had a great stay with us, although I'll make a note of your comments about the bathroom as these will help us plan when we update the West Wing, which we hope will be very soon.I'm grateful for your feedback and hope we'll see you at the Hilton London Metropole again soon.Kind regards,Bill FisherGeneral Manager

Hi Sarah,Thank you for taking the time to leave a review. I'm glad that our wonderful location, just a 10 minute walk from Paddington station, was perfect for your stay in London.I'm sorry about the shower though and will pass this onto Maintenance to get fixed. I hope this didn't cause too much inconvenience.Once again, thank you for your feedback. I hope we'll have an opportunity to welcome you back in the future.Kind regards,Bill FisherGeneral Manager

Hi Mauricio,Thank you for your review. I'm really sorry that your experience fell short of your expectations but assure you that all feedback is used to help us monitor our standards and I hope you'll give us a chance to make it up to you in the future.Kind regards,Bill FisherGeneral Manager

Hi Sue,Thank you for your review. I'm really sorry you were disturbed by the activation of our fire alarm during your stay. Our emergency evacuation procedures, including evacuation points, are displayed in every guest bedroom and fire marshals will be located there to ensure you are kept fully informed when it situation is investigated and it is deemed safe to return to the building. Please be assured that we have regular fire safety training and audits to ensure our procedures will keep everyone safe.I'm delighted that you were offered breakfast as a gesture of goodwill, in recognition of the inconvenience you'd experienced. I hope we'll have a chance to welcome you back to the Hilton London Metropole again in the future.Kind regards,Bill FisherGeneral Manager

Hi Joseph Alan,I'm so sorry to read your review and I've asked our Housekeeping team to check this room urgently. I can only apologise that it hadn't been picked by before your stay. They will also address the lack of shower gel with them all and I can only apologise for the inconvenience this caused.Thank you for sharing such valuable feedback with us. I hope you'll give us a chance to make it up to you in the future.Kind regards,Bill FisherGeneral Manager

Hi Tyson,Thank you for your review. I'm really glad you found our hotel clean and conveniently located and hope we'll have an opportunity to welcome you back to the Hilton London Metropole again in the near future.Kind regards,Bill FisherGeneral Manager