この度はご宿泊いただき誠にありがとうございます。当ホテルのロケーション、設備、スタッフの対応に満足いただけたとのことで、大変嬉しく思います。また、当ホテルがお客様のロンドンでの滞在にお役立ちできたことを光栄に思います。しかしながら、水道の水質によるご迷惑をおかけしたこと、心よりお詫び申し上げます。いただいたフィードバックをもとに、問題の特定と改善に向けて早急に対応を進めております。また、将来的には客室内にこのような情報を明記するなど、事前にご案内できるよう改善して参ります。お客様にはご不便をおかけしましたが、今後とも変わらぬご愛顧を賜りますようお願い申し上げます。またのお越しを心よりお待ちしております。敬具、Kahm and The Bermonds Locke

Hello Yoko! Thank you so much for your kind words! We are so glad you described as perfect for long stays :) Hopefully we will see you back very soon! Love, Andrea and Your Bermonds Team x

Dear Brenda,Thank you for your wonderful review! We're thrilled to hear that you loved the amenities available at our property. Our team works hard to ensure that every guest has access to the best possible amenities to enhance their stay, and it's great to know we've succeeded with your experience.We hope to welcome you back soon for another enjoyable stay. Thank you for choosing to stay with us!Best regards,Kahm and The Bermonds Team

Dear Duanne,Thank you for taking the time to share your feedback. We are glad to hear that you enjoyed your stay overall, but we apologize for the discomfort caused by the bed and pillows. We are committed to ensuring our guests have a comfortable and restful experience, and clearly, we missed the mark this time.Please rest assured that we are addressing your concerns with our housekeeping and maintenance teams to ensure our bedding standards are not only met but exceeded. Improvements in this area are already underway, and we hope to restore your confidence in us.We appreciate your willingness to consider staying with us again once these issues are resolved. We look forward to welcoming you back to a more restful experience in the future.Warm regards,Kahm and The Berrmonds locker Team

Hi Adrew! Thank you for taking the time to share your experience with us! We're thrilled to hear that you found our rooms spacious and clean, and that you enjoyed the variety of facilities we offer on-site, along with our helpful and communicative staff. It's wonderful to know that our central location was convenient for your needs, with easy access to landmarks like the Tower Bridge, metro stations, and dining options. We're delighted that you would choose to stay with us again, and we can't wait to welcome you back for another fantastic stay! - Diana & The Bermonds Locke Team

Hi Alan! Thank you for your lovely review! We deeply appreciate your acknowledgment of our staff's dedication. We'll certainly share your kind words with our team, as they work tirelessly to ensure every guest has a memorable experience. We look forward to welcoming you back in the future! Warm regards, Diana & The Bermonds Locke Team

Hi Russell! Thank you so much for your kind words! We're absolutely thrilled to hear that your experience with us was perfect. It's always our goal to provide exceptional service and create wonderful memories for our guests. We hope to welcome you back again soon for another perfect stay! Warm regards, Diana & The Bermonds Locke Team

Hey Whitney, Thanks so much for your great review! We're thrilled to hear you enjoyed your stay with us. Looking forward to welcoming you back to our place soon. - Kahm and the Bermonds Locke Team

Hey Marie Jose, Thanks so much for your lovely review! We're delighted to hear that you enjoyed the tranquility and the warm welcome at our establishment. It's great that the small kitchen added convenience to your stay, and you found the shower room superb. We're also glad the location made your transport needs easier.We look forward to welcoming you back soon for another enjoyable stay. - Kahm and the Bermonds Locke Team

Hey Ryan, Thanks so much for your fantastic review! We're thrilled to hear that you appreciated the cleanliness of your apartment and found our location convenient for accessing Tower Bridge and London Bridge transport links. It's great to know these aspects made your stay easier and more enjoyable.We hope to welcome you back soon for another visit. - Kahm and the Bermonds Locke Team

Hi Wendy! Thank you for taking the time to share your feedback with us. We truly appreciate your kind words about our great location and friendly staff. However, we are deeply sorry to hear about the issues you encountered during your stay, particularly regarding the bed comfort and the hot water. Please accept our sincerest apologies for any inconvenience caused.We want to assure you that your concerns have been taken very seriously, and we have reached out to you personally to discuss compensation for the inconveniences you experienced. It is always our top priority to ensure that our guests have a comfortable and enjoyable stay with us, and we regret that we fell short of meeting your expectations on this occasion.We are committed to addressing these issues promptly and taking the necessary steps to prevent similar situations from occurring in the future. Your feedback is invaluable to us as it helps us improve our services and facilities for all our guests.Once again, we apologize for any inconvenience caused and we hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. Thank you for bringing these matters to our attention. Warm regards,Diana & The Bermonds Locke Team

Hey Muhammad,Thanks so much for sharing your experience! It's brilliant to hear that our location worked so well for you and that you found Bermonds Locke to be vibrant and welcoming. We're delighted that our team made a great impression and that you appreciated the cleanliness of our facilities.Looking forward to your next visit!Kahm and the Bermonds Locke Team

Hi James,Thank you so much for taking the time to share your review following your stay at Bermonds Locke!We're thrilled to hear that you enjoyed our great location and in-room facilities. Providing a comfortable and convenient experience for our guests is always our top priority, and we're delighted to know that we hit the mark during your visit.Your feedback is truly appreciated, and we hope to have the pleasure of welcoming you back for another fantastic stay in the future!- Diana & The Bermonds Locke Team

Dear Jennifer,Thank you for choosing Bermonds Locke and for your kind words! We're glad you enjoyed the vibe, rooms, and friendly staff. Apologies for the hiccup with the third bed, but we're pleased we could swiftly address it. We hope to welcome you back soon!Best,Rico

Hi Mark,Thank you for taking the time to leave us this fabulous review on Expedia! We're delighted to hear that you enjoyed the design and the work/lounge areas at Bermonds Locke. We strive to create spaces that not only look good but also feel welcoming and functional for our guests. It sounds like we hit the mark for you!We hope to see you again soon for another stay. Maybe next time you'll have a chance to explore more of what we have to offer!Best wishes,Kahm & The Bermonds Locke Team

Dear Amy,We're delighted to hear that your wife and mother-in-law enjoyed their stay with us! Thank you for choosing our location for your visit. We hope to welcome you all back soon.Best regards,Rico & The Bermonds Locke

Hey Paul,Thank you for your kind words! We're thrilled to hear that you were pleased with your stay at our hotel and that you found our rates to be excellent. We appreciate your feedback and hope to welcome you back again soon.Best regards,Rico & The Bermonds Team

Dear Abbie,Thank you for your glowing review! We're thrilled to hear that you had an amazing experience at Bermonds Locke. Your kind words about our staff, room, and amenities mean the world to us. We hope to welcome you back for a longer stay soon!Warm regards,Rico and the Bermonds Locke

Dear Emir,Thank you so much for taking the time to share such a glowing review! We are thrilled to hear about your impeccable experience with us, from the spotless cleanliness of both our public areas and rooms to the friendliness and helpfulness of our staff. It's wonderful to know that our team's recommendations contributed to the enjoyment of your stay.We're also delighted that you appreciated our central location in Bermondsey, close to Tower Bridge and conveniently near the tube station for easy access to all of London's attractions. It's great to hear that our modern and stylish design, along with the spacious and comfortable rooms equipped with all the necessary amenities, met your expectations for a pleasant stay.Thank you again for choosing us for your stay in London. We look forward to welcoming you back soon for another enjoyable experience.Warm regards,Kahm & The Team at Bermonds

Dear Lee,Thank you for taking the time to share your experience on Expedia with a perfect rating! We're over the moon to hear that you found our staff very friendly and our location great. It's always our goal to provide a clean and comfortable environment for our guests, so we're thrilled to see those efforts reflected in your stay.We look forward to welcoming you back for another enjoyable visit in the future. Thanks again for choosing us!Best wishes,Kahm & The Team at Bermonds Locke

Hi Malle! Thank you so much for sharing your fantastic review following your recent stay at Bermonds Locke!We're thrilled to hear that you had such a wonderful experience and that you found our amenities to be modern and our team to be super attentive. It's also great to know that our location was convenient for you.If there are any additional details or preferences you'd like to share with us for your future stays, please don't hesitate to reach out.Once again, thank you for choosing Bermonds Locke. We can't wait to welcome you back for another wonderful stay!- Diana & The Bermonds Locke Team

Hi Nigussie! Thank you so much for taking the time to leave such a wonderful review of your recent stay at Bermonds Locke. We are thrilled to hear that you found our staff to be professional and that you enjoyed the ideal location of our hotel.Your kind words mean a lot to us, and we truly appreciate your feedback. It was a pleasure to host you, and we can't wait to welcome you back for another fantastic experience in the future.If there's anything else we can assist you with, please don't hesitate to let us know.Diana & The Bermonds Locke Team

Hi Kenneth! Thank you so much for sharing your wonderful experience at Bermonds Locke! We're thrilled to hear that you had a fantastic stay and that you found your room to be comfortable and well-equipped with all the amenities you needed. It's great to know that our location was convenient for you as well. We're especially delighted to hear your kind words about our team. Your shout-out means a lot to us! If there are any specific preferences or requests you'd like us to note for your future stays, please don't hesitate to let us know. Once again, thank you for choosing Bermonds Locke. We can't wait to welcome you back soon for another memorable stay! Diana & The Bermonds Locke Team

Hi Anne! Thank you for sharing your fabulous review following your stay at Bermonds Locke! We're thrilled to hear that you had a wonderful experience with us. It's fantastic to know that you enjoyed exploring the area and made the most of our lounge facilities. We're also delighted that your room provided everything you needed for a comfortable stay and that our team was able to assist you in navigating Bermondsey and beyond. Providing exceptional service is always our top priority, and we're glad to hear that we succeeded in making your stay enjoyable. We truly appreciate your kind words and your decision to choose Bermonds Locke for your accommodations. It would be our pleasure to welcome you back for another memorable stay in the future. Diana & The Bermonds Locke Team

Hi Natalie! Thank you so much for taking the time to leave such a wonderful review of your recent stay at Bermonds Locke! It's wonderful to know that you found our location to be quiet, safe, clean, and trendy. We're proud to be situated in such a vibrant and convenient area of the city, and we're delighted that it met all your expectations.Our team works tirelessly to ensure that every guest feels welcome and well taken care of, so we're thrilled that you found them all to be very friendly and responsive to your needs. If there's anything else you'd like to share or if there are any additional ways we can make your next stay even better, please don't hesitate to let us know.We can't wait to welcome you back for another fantastic stay in the future! Diana & The Bermonds Locke Team

Hello Jessica,Thank you so much for your kind words and positive feedback! We are thrilled to hear that you loved our staff and found them incredibly nice and helpful. Providing excellent service and ensuring our guests feel welcomed and cared for are top priorities for us.Our team takes great pride in delivering exceptional hospitality, and it's always gratifying to know that their efforts have made a positive impact on your experience with us. We will be sure to pass along your compliments to our staff members, as they will be delighted to hear your appreciation.We look forward to welcoming you back again soon and providing you with another wonderful stay. If there is anything else we can do to make your future visits even more enjoyable, please don't hesitate to let us know.Love TJ & Bermonds Locke Team x

Hi Ivana! Thank you for taking the time to share your experience at Bermonds Locke and for leaving such a fabulous review. We are absolutely delighted to hear that your stay was rated 5 out of 5! We are eagerly looking forward to welcoming you back and ensuring an even better experience next time. Diana & The Bermonds Locke Team

Hey Seda,Thanks for taking the time to leave us your feedback. We're really glad to hear that, aside from the Wi-Fi in your apartment, everything else was super! We're on it with the Wi-Fi issue – ensuring you have a seamless connection is definitely on our radar for improvement. Looking forward to having you with us again and making your next stay even better.Kahm and the Bermonds Locke Team

Dear Jessica Avery,Thank you for taking the time to share your wonderful experience at Bermonds Locke! We're delighted to know that you and your husband had a lovely stay and felt right at home with us while exploring London.It's great to hear that our location provided convenient access to transit and a variety of incredible dining options within walking distance. We pride ourselves on our prime location, and we're glad it added value to your stay.We're especially thankful for your kind words about our staff. Our team is committed to providing helpful, kind, and informative service to make our guests' stays as enjoyable as possible. It's rewarding to hear that we were able to meet your expectations.We hope to welcome you back to Bermonds Locke in the future for another memorable stay. Should you plan another trip to London, don't hesitate to reach out to us for any assistance or to ensure your next stay is just as comfortable and enjoyable.Warmest regards,The Team at Bermonds Locke

Dear Chloé,Thank you so much for your fantastic review! We're thrilled to hear that you found our place clean, stylish, and comfortable. Our team works hard to ensure our guests have the best experience possible, and it's wonderful to know we've achieved this with you.We're especially pleased you found our staff to be nice and helpful. Customer service is a top priority for us, and feedback like yours is incredibly rewarding.We look forward to welcoming you back anytime. Don't hesitate to reach out to us for your next visit.Warmest regards,Kahm & The Team at Bermonds Locke