Drainage in bath tub was clogged so all the water stayed in the tub until my checkout. I had to pay another 3.00GBP for Wi-Fi although it was stated "included" in my confirmation. On top of that, provided towel was still wet. Although it is modern and new hotel, they just simply do not meet the requirement for 3 stars hotel. I have to admit that it was reasonable price but not even an "okay" stay.
At the time of our visit, the hotel had had only one day to assimilate the government instructions to close restaurants and bars. Despite this, the staff had organised themselves to allow guests to prepare a takeaway breakfast, to collect this without close contact with either staff or other guests and still provide a friendly, helpful service.
MK
2020 年 3 月に 1 泊滞在
8/10 (良い)
宿泊されたお客様
2020 年 3 月 22 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The property was good. My room, although quite basic,was spotlessly clean and bed was quite comfortable. The reception staff were very pleasant and breakfast was good. All in all I would recommend the hotel and although I don’t expect to visit Leicester again I would certainly use the Campanile group again.
宿泊されたお客様
2020 年 3 月に 2 泊滞在
6/10 (普通)
宿泊されたお客様
2020 年 3 月 8 日
良かった点 : 清潔度
気になった点 : スタッフとサービス
The reception staff tried to tell me that I was responsible for her lack of information. I booked an accessible room on Hotels.com website but they did not pass that information on. The reception staff seemed to think I should have rrung the hotel to Inform them. Why use hotel.com and then ring the hotel? Quicker to book direct. Room was changed grudgingly. Clean comfortable and easy access to city centre very good for theatres short walk. 6/03/2020.