Dear John,Thank you for sharing your feedback about your recent stay at Delano. We sincerely apologize for any inconveniences you experienced during your visit. We regret to hear about the inconsistencies with your housekeeping service, as well as any mishaps that occurred with your final bill. Additionally, we apologize for the dissatisfaction you felt regarding our check-out policy. Please know that these issues do not align with our commitment to providing excellent hospitality. Your feedback is invaluable to us, and we take it seriously. Rest assured, we will share your comments with the appropriate teams to address the underlying service issues and prevent similar occurrences in the future. We apologize once again for the inconvenience we have caused. We are committed to creating a more satisfactory resort experience for you in the future.

Dear Torian,Thank you for sharing your valued feedback regarding your recent visit to Delano. We sincerely apologize for any shortcomings in meeting your expectations and appreciate the time you took to bring your concerns to our attention. We understand your disappointment with our refreshment center policies regarding the storage of personal items. Please accept our apologies for any inconvenience this may have caused. It's important to note that due to the perishable nature of some items in our guestroom mini bars, we have certain restrictions in place. However, we would be more than happy to accommodate your request for a refrigerator for personal use during your stay. This option can be arranged upon securing your reservation or by contacting our front desk. Additionally, we apologize for the limited range of television options available during your stay. Your suggestion to include a broader variety of networks is duly noted, and we will certainly take it into consideration for future improvements. Your feedback is invaluable to us, and rest assured, it will be directly communicated to our management team for immediate review and action. We are committed to enhancing our services based on experiences like yours. Thank you once again for bringing these matters to our attention. We look forward to the opportunity to make your next stay with us a more enjoyable one.

Dear Dae,Thank you for bringing this to our attention. We're truly sorry to hear about your dissatisfaction with the customer service during your stay at Delano. We thrive on the feedback of our customers, and your opinion is valuable to us. We assure you that we will look into this matter and strive to improve our service.