3 つの屋外プール、プール パラソル、サンラウンジャー

TUI BLUE ザ・パッセージ・サムイ・プール・ヴィラズ・ウィズ・プライベート・ビーチ・リゾートの口コミ

4 out of 5

口コミ

8.6

非常に良い

評価 10 - 201 件の口コミ中 98 件が非常に良い" "
評価 8 - 201 件の口コミ中 67 件が良い" "
評価 6 - 201 件の口コミ中 27 件が普通" "
評価 4 - 201 件の口コミ中 6 件が不満" "
評価 2 - 201 件の口コミ中 3 件が非常に不満" "

8.8/10

清潔度

8.8/10

スタッフとサービス

9.2/10

設備とサービス

8.4/10

施設のコンディションと設備

8.4/10

環境への配慮

口コミ

6/10 (普通)

HIROHIDE

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
空港からホテルまでは、ホテル送迎が手配可能ですが、800バーツと高いてます。このため、空港から乗合のミニバス200バーツを利用さました。人数が揃ってすぐ発車し全く問題無く到着さました。ホテル自体は、プール含めて綺麗ですが、問題は周りにレストランが全く無いこと。このため、ホテルで食事するか、無料のシャトルバスでフィシャーマンズビレッジかチャウエンビーチに出て食事するかの選択となります。カップルでホテルに籠もるパターンならありかもですが、一人旅には向いて無い気がします。なお、ミニマートがすぐ近くにあり、ちょっとしたお菓子やビール 買うことができます。

10/10 (非常に良い)

Yoshio

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2018 年 3 月に 2 泊滞在
Busabaからの返信 (投稿日 : 2019 年 8 月 23 日)
Greeting from the Passage Samui Villas & Resort! Thank you very much for spending your precious time with us and thank you for rating us with excellent score. We hope you had a great time staying with us. and looking forward to welcome you again and again! Kind regards, The Passage Management Team

10/10 (非常に良い)

ayako、Tokyo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
We stayed nearly 10 days there. Very clean place and very comfortable. But far from everything. Breakfast was a bit boring. Beach was so-so.
2017 年 8 月に 9 泊滞在
Ningからの返信 (投稿日 : 2017 年 8 月 26 日)
Dear Ayako, Thanks for staying with us. We appreciate your feedback!

10/10 (非常に良い)

オミリン

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
まったりゆっくり
何もせず、海だけ見て過ごしたかったので、最高に素晴らしかったです! 部屋にあるプールは小さかったけど、一人で遊ぶには充分でしたし、メインのプールに行けば泳げたので大満足。 海はかなりの遠浅でビーチでは泳げませんが、ハンモックに揺られて海を眺めてたので、良かったです。 ただ本当にホテルの周りは何もなく、ドリンクや食べ物の調達はできません。 街への無料シャトルバスで買い物に出かけました。 朝ごはんも毎日少し変化があり、美味しかったですし、従業員の方も気を遣って話しかけてくれるなど、居心地良かったです。 また行きたいなあと思います。

8/10 (良い)

Shinichiro

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
ホテルは良いが場所が遠くて少々不便。
場所が遠くて少々不便ですが、静けさを求める人なら、申し分ないと思います。 毎日の朝食が、ほぼ同じだったので、変化を求めたいです。
Managerからの返信 (投稿日 : 2016 年 6 月 4 日)
Dear Shinichiro, Thank you for staying at the Movenpick Resort Laem Yai Beach Samui and for taking the time to share your feedback. We are delighted to know that you were pleased with our location. We would like to apologize for the inconveniences you experienced during your stay. Please be assured that your valuable comments have been addressed to concerned managers for necessary and corrective actions. We look forward to welcoming you back again during your next visit to Samui. Best regards, Pete Seeda Hotel Manager

8/10 (良い)

Peko、東京

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
ビーチもプールもスパもバーも…ホテルで全部完結するリゾート!
リゾート感が満載です! サムイ島にただただゆっくりしに来たい方にオススメです! スタッフも大変親切で、とても快適に過ごすことができました。
Peteからの返信 (投稿日 : 2016 年 2 月 26 日)
Dear Peko on Expedia, Thank you for staying at the Movenpick Resort Laem Yai Beach Samui and for taking the time to share your feedbacks. We are delighted to know that you were pleased with hotel facilities and our friendly and helpful staff. Your other comments and recommendation in with regard to the surrounding areas are valuable for all readers. We look forward to welcoming you back again during your next visit to Samui. Best regards, Pete Seeda Hotel Manager

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
ホテルライフだけでなく、ローカルな雰囲気も楽しめます。
大雨でとても寒かった日に、ジンジャーティが飲みたかったのですが、メニューになく、スライスしたレモンと生姜をルームサービス(無料)で届けていただきました。目の前がビーチでとてもゆったりと過ごせます。無料のシャトルバスでチャウエンビーチまで行けますので、ローカルな雰囲気も楽しめますよ♪
Managerからの返信 (投稿日 : 2016 年 6 月 4 日)
Dear Anonymous, Thank you for staying at the Movenpick Resort Laem Yai Beach Samui and for taking the time to share your feedback. We are delighted to know that you were pleased with our location. We look forward to welcoming you back again during your next visit to Samui. Best regards, Pete Seeda Hotel Manager

10/10 (非常に良い)

あーちゃん、日本

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
静かで落ち着けるホテル
とても静かで落ち着けるホテルです。3つのプールがあり、全て清潔で、ごみなどなかったです。スタッフが常に、掃除しており、感心しました。スタッフは、フレンドリーでとても親切です。 ただ、周囲に何もないので、買い物には、とても不便です。ホテルから町までシャトルバス(無料)が出ていますが、一日一便で、送迎の時間も決まっています。私たちは4泊しましたが、夕食は全てホテルでとりました。 のんびりしたかったのもありますが、買い物が好きな方には、向かないかもしれません。客室は、全て、ヴィラなので、普通のホテルとは違った時間の過ごし方ができます。プールから眺める海はとてもきれいで、夕方になると、陽が沈んでいくのが感動的です。
Managerからの返信 (投稿日 : 2016 年 4 月 3 日)
Dear あーちゃん, Thank you for staying at the Movenpick Resort Laem Yai Beach Samui and for taking the time to share your feedback. We are delighted to know that you were pleased with our location, very quiet and calm hotel, clean pool, beautiful sea view and sunset and our friendly helpful staff. We look forward to welcoming you back again during your next visit to Samui. Best regards, Pete Seeda Hotel Manager

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2回目の記念旅行にて
2年前にこのホテルを利用して結婚旅行をしたのですが、その時も大変満足して滞在が出来たので、もう一度泊まろうと思ったのが今回の旅行のきっかけです。繁華街(Chaweng)から車で20〜30分と離れており、とても静かに過ごせるので大変リラックスが出来ます。ナイトライフを求めている人には物足りなさがあると思われますが、プールサイドでのんびりと、過ごす方には最適な場所と思います。大変満足出来ました。

6/10 (普通)

宿泊されたお客様

一人で一泊の滞在がそんなにおかしいことなのか。。。。 リゾートで癒されるはずなのに、凹みました

6/10 (普通)

Angela

良かった点 : 清潔度
The grounds were beautiful but there was an extremely limited food and drink menu and very few places near by to go.
2024 年 4 月に 4 泊滞在
Management Team.からの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Angela,Thank you for your valued feedback .I'm sorry to hear that your experience was less than satisfactory. It sounds like the ambiance of the grounds was a highlight, which is great to hear. However, I understand how a limited food and drink menu can detract from the overall experience, especially if there aren't many alternative options nearby. Providing a diverse menu and considering the surrounding amenities could greatly enhance the overall experience for future visitors. Your feedback is valuable for improving the overall guest experience, and I'll be sure to pass it along to the management team. Thank you for sharing your thoughts!Warmest regards,Ratchanee SangsadabAssistant Front Office Manager

10/10 (非常に良い)

Zachery

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice and secluded side of the island, comfortable rooms and nice bar and restaurant
2024 年 4 月に 2 泊滞在
Management Team.からの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Zachery, It's wonderful to hear that you enjoyed the secluded side of the island and found the accommodations comfortable! A cozy atmosphere can make all the difference when it comes to relaxation. And it sounds like the bar and restaurant added to your overall experience, providing a nice touch to your stay. If there's anything else you particularly enjoyed or any suggestions for improvement, feel free to share. Your feedback is greatly appreciated!Warmest regards,Ratchanee SangdsadabAssistant Front Office Manager

8/10 (良い)

Timothy

2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

Mark

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Highly recommend this hotel. Great food, clean and friendly staff.
2024 年 2 月に 3 泊滞在
Management Team.からの返信 (投稿日 : 2024 年 4 月 17 日)
Dear Khun Mark, Thank you for the glowing review! We're delighted to hear that you enjoyed your stay with us. Providing great food, cleanliness, and friendly service are top priorities, and it's wonderful to know that we hit the mark. We hope to welcome you back soon for another enjoyable experience!Kind regards,Ratchanee SangsadabAssistant Front Office Manager

10/10 (非常に良い)

Kay、Frankfurt Am Main

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
.
2024 年 3 月に 5 泊滞在
Ratchanee Sangsadabからの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Kay,Thank you so much for taking the time to leave us such a wonderful score!

8/10 (良い)

Andre

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful grounds and secluded area/beach.
2024 年 3 月に 4 泊滞在
Ratchanee Sangsadabからの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Andre,Thank you so much for taking the time to leave us such a wonderful review!

10/10 (非常に良い)

Vien

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Hôtel recommandable
Très bel établissement Accès direct à la plage avec des douches accessibles. 3 bassins dont 2 pour enfants. Bonne restauration. Belle plage à sable blanc et eau turquoise. Bon petit déjeuner varié. Personnel accueillant. Le seul petit bémol que nous avons rencontré, retour odeur de canalisation nauséabonde sortant de la douche, solutionné provisoirement, le personnel a été très réactif. A recommander, bon rapport qualité-prix
2024 年 2 月に 3 泊滞在
Management Team.からの返信 (投稿日 : 2024 年 3 月 3 日)
Dear Vien Vien,Thank you for your detailed and positive review! We're delighted to hear that you enjoyed our establishment, especially the direct beach access with accessible showers. It's wonderful that our multiple pools, including those designed for children, added to your overall experience.We're pleased to know that you found our catering to be good and that the beach with white sand and turquoise water lived up to your expectations. Your appreciation for our varied breakfast and welcoming staff is truly heartening.We apologize for the inconvenience regarding the temporary issue with the shower smell, but we're glad our responsive staff could address it promptly. We look forward to hosting you again in the future for another enjoyable stay. If there's anything else you'd like to share, feel free to let us know. Warm Regards,

10/10 (非常に良い)

Alessia

2024 年 2 月に 1 泊滞在
Ratchanee Sangsadabからの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Alessia,Thank yuo for your wonderful review!

6/10 (普通)

Sabina

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
This hotel is located in a beautiful off the beaten track location and not walkable to any attractions. The hotel grounds look beautiful and the landscaping and facilities look great! But don't be fooled: What may look shiny is not! We booked the pool villa but were informed only days before the start of our day that this room type is not available. We were offered a hotel credit for difference the downgrade to the pool access villa. Upon check in and complaining, we were offered a lower rate instead of the hotel credit. The air conditioning in our room never worked appropriately. At first check in it was freezing cold in the room (think Antarctica) and when we tried to adjust it when we went to bed, it gave out at night and the temperature climbed to nearly 30C/85F by the time we came back from breakfast in the morning. We asked the staff to fix the AC which they did, but the same thing happened then next night. At that time, we asked to switch the room. Again, the AC did work and was extremely cold in the new room, but even though we never touched it, it gave out during the night. They fixed it again in the morning and the same thing happened during the last night. - The restaurant is equally bad. We only at there once for dinner and the food was stale and of very low quality. Half of the menu is not available. It's a shame because the grounds are gorgeous and the staff is extremely sweet and bending over backwards to fix issues. Would never stay again!
Management Teamからの返信 (投稿日 : 2024 年 3 月 3 日)
Dear Sabina Pfister,Thank you for taking the time to share your feedback with us. We sincerely apologize for the challenges you encountered during your stay, and we appreciate your honest review.We're truly sorry for the inconvenience with the room type and the subsequent issues with the air conditioning. It's disappointing to hear about the inconsistency and discomfort you experienced. Your concerns have been shared with our maintenance team to ensure that such issues are thoroughly addressed and prevented in the future.We also regret that your dining experience did not meet your expectations. We are committed to providing high-quality meals, and your feedback about the food quality and availability is duly noted. We will work on improving this aspect of our service.We appreciate your acknowledgment of our beautiful grounds and the efforts of our dedicated staff. We understand the importance of a seamless and enjoyable stay, and we apologize for falling short of your expectations. Your comments are valuable to us, and we will use them to make necessary improvements.We hope you will consider giving us another chance in the future, as we are committed to learning from this experience and ensuring a better stay for our guests. If you have any further details or concerns you'd like to share, please feel free to contact us directly. Thank you for your understanding.Warm Regards,

10/10 (非常に良い)

Robin

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Loved our stay!
Absolutely beautiful resort! Rooms, beach, and property all beautiful. Quiet and relaxing. All staff so very friendly, kind, and helpful....we especially enjoyed the kitchen, front desk, and driving staff! Food was excellent...location off the beaten path...amazing sunsets!
2024 年 2 月に 4 泊滞在
Management Team.からの返信 (投稿日 : 2024 年 3 月 3 日)
Dear Robin Whittemore,Thank you so much for your review! We're thrilled to hear that you found our resort to be absolutely beautiful and enjoyed the tranquility it offers. It's heartening to know that our staff, from the kitchen to the front desk and driving team, made a positive impact on your experience. We take pride in creating a friendly and helpful environment for our guests.We're delighted that you appreciated the excellent food and our location, tucked away off the beaten path, providing a serene backdrop for your stay. And of course, those amazing sunsets are just the icing on the cake! We look forward to welcoming you back for another relaxing getaway in the future. Warm Regards,

10/10 (非常に良い)

Justyn

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 1 月に 3 泊滞在
Ratchanee Sangsadabからの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Justyn,Thank you for your review.

8/10 (良い)

Vadim

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 7 泊滞在
Ratchanee Sangsadabからの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Vadim,Thank you for your review.

8/10 (良い)

Simon

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 6 泊滞在
Ratchanee Sangsadabからの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Simon,Thank you for your review.

10/10 (非常に良い)

Gavin

2024 年 1 月に 1 泊滞在
Ratchanee Sangsadabからの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Gavin,Thank you for your review.

6/10 (普通)

markus thomas

2024 年 1 月に 20 泊滞在
Ratchanee Sangsadabからの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Markus Thomas,Thank you for taking the time to provide feedback about your recent stay. We value all feedback, as it helps us improve our services. If there are specific areas where we fell short of your expectations, please don't hesitate to let us know so we can address them.We hope to have the opportunity to welcome you back in the future and provide you with a better experience.Warm regards,Ratchanee SangsadabAssistant Front Office Manager

10/10 (非常に良い)

Thanh

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great
2024 年 1 月に 8 泊滞在
Ratchanee Sangsadabからの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Thanh,Thank you for your review.

10/10 (非常に良い)

Gary

2024 年 1 月に 4 泊滞在
Ratchanee Sangsadabからの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Garry,Thank you for your review

10/10 (非常に良い)

Morgan

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Incredibly friendly and helpful staff turn this amazing oceanside resort into something special. The restaurant on site is incredibly delicious. It's not a super walkable area but it is walkable. 11/10 recommend!
2024 年 1 月に 3 泊滞在
Management Team.からの返信 (投稿日 : 2024 年 3 月 3 日)
Dear Morgan Stockham,Thank you for your fantastic review! We're thrilled to hear that our staff's friendliness and helpfulness enhanced your experience at our oceanside resort. We take pride in providing exceptional service to make your stay special.It's great to know that you enjoyed the delicious offerings at our on-site restaurant. We strive to provide a memorable culinary experience for our guests.We can't wait to welcome you back for another incredible stay. If there's anything specific you'd like to share or suggest for improvement, we're always open to feedback.Warm Regards,

8/10 (良い)

Jutta

2023 年 12 月に 22 泊滞在
Ratchanee Sangsadabからの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Jutta,Thank you for your review.

6/10 (普通)

Oskar

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great location of you like quiet
The location is very nice, feels like it's hidden in the jungle, right by a beautiful beach where you can catch amazing sunsets. There are some really great staff that makes you feel very welcome. They are very helpful and friendly. The negatives are mostly that you're pretty far from any other restaurants or shops and the restaurant at the hotel just isn't that good. The breakfast was actually bad, but they were super understanding about it and assured us they listened and would improve. We ended up going to a very nice restaurant a few minutes drive (but not walkable as it's on main road) away every night and that was great. The resort is a bit dated, but comfortable.
2023 年 12 月に 3 泊滞在
Ratchanee Sangsadabからの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Oskar,Thank you for taking the time to share your detailed feedback about your recent stay with us. We're delighted to hear that you enjoyed our secluded jungle location and the beautiful beach with its stunning sunsets. It's also wonderful to know that our staff made you feel welcome and were helpful and friendly.We appreciate your comments about the distance from other restaurants and shops, as well as your feedback regarding our restaurant and breakfast. We're sorry to hear that these aspects did not meet your expectations during your stay. Rest assured, we take your feedback seriously and are already working on improvements to enhance our dining options and breakfast experience.We're glad to hear that you found a very nice restaurant nearby to enjoy your dinners. Your kind words about the comfort of our resort despite its dated appearance are also appreciated.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Warm regards,

10/10 (非常に良い)

Ofir

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Quite place , close to cool restaurant
2023 年 12 月に 1 泊滞在
Ratchanee Sangsadabからの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Ofir,Thank you for your review! We're thrilled to hear that you found our location to be quiet and close to some cool restaurants. We strive to provide a peaceful environment for our guests to relax in, and we're delighted that you enjoyed your stay with us. If there's anything else we can do to make your next visit even more enjoyable, please let us know. We look forward to welcoming you back soon!Warm regards,

10/10 (非常に良い)

Paula

2023 年 9 月に 7 泊滞在
Ratchanee Sangsadabからの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Paula,Thank you for your great review!

10/10 (非常に良い)

John

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Rooms were clean and airy. Hotel was immaculate. Food was good and lots of choices. The staff friendly and helpful. If you want to go out, you will need to get a taxi for 5 minutes.
2023 年 9 月に 1 泊滞在
Ratchanee Sangsadabからの返信 (投稿日 : 2024 年 4 月 11 日)
Dear John,Thank you for taking the time to leave such a positive review! We're thrilled to hear that you found our rooms clean and airy, our hotel immaculate, and enjoyed the food with its variety of choices. Our staff works hard to ensure our guests have a wonderful experience, so we're delighted to hear that you found them friendly and helpful.We understand that the location might require a short taxi ride for those looking to explore beyond the hotel, and we're glad to hear that this did not detract from your overall enjoyment. Should you choose to stay with us again, we'd be more than happy to assist with any transportation needs or recommendations for exploring the area.We look forward to welcoming you back in the future!Warm regards,

10/10 (非常に良い)

John

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great facilities. Lovely staff. Restaurant very good, nice range of options. Drinks on the beach at sunset- a must. You need a cab to get to other bars , restaurants etc. Very peaceful. Highly recommended.
2023 年 9 月に 3 泊滞在
Ratchanee Sangsadabからの返信 (投稿日 : 2024 年 4 月 11 日)
Dear John,Thank you for your wonderful review! We're thrilled to hear that you enjoyed our facilities and found our staff to be lovely. It's fantastic to hear that you also enjoyed the restaurant, the range of options, and the must-have experience of drinks on the beach at sunset.While we're glad you found the setting peaceful, we understand that the need for a taxi to access other bars and restaurants could be seen as a downside. We appreciate your feedback and hope that the tranquility of our location made up for this inconvenience.Thank you for recommending us! We hope to welcome you back for another peaceful getaway soon.Warm regards,

10/10 (非常に良い)

Radhika

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Koh samui pool villa resort The resort's location is fantastic, as it is situated in a peaceful and quiet area of Koh Samui that allowed me to truly unwind and escape the hustle and bustle of city life. The beautiful beach was just a short walk away, and the stunning views of the sea made for a truly serene experience. I would highly recommend it to anyone looking for a luxury escape on Koh Samui.
2023 年 9 月に 1 泊滞在

10/10 (非常に良い)

Shital

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The villa at The Passage Samui Resort was beautifully appointed with modern amenities and luxurious furnishings and the private pool was the perfect place to relax. Every aspect of my stay was carefully thought out and executed to perfection.
2023 年 9 月に 1 泊滞在
Ratchanee Sangsadabからの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Shital,Thank you for your wonderful review of The Passage Samui Resort. We're thrilled to hear that you found our villa beautifully appointed with modern amenities and luxurious furnishings. It's great to hear that the private pool was the perfect place for you to relax and unwind.We're delighted that every aspect of your stay was carefully thought out and executed to perfection. Providing our guests with a memorable and enjoyable experience is our top priority, and we're pleased to hear that we succeeded during your stay.Thank you for choosing to stay with us, and we hope to welcome you back for another fantastic stay in the future.Warm regards,

10/10 (非常に良い)

Joseph

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 8 月に 3 泊滞在
Ratchanee Sangsadabからの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Joseph,Thank you for the reviews!

10/10 (非常に良い)

Babak

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 7 月に 5 泊滞在
Ratchanee Sangsadabからの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Babak,Thank you for your review!

2/10 (非常に不満)

Vernon

2023 年 7 月に 4 泊滞在
Managerからの返信 (投稿日 : 2023 年 7 月 28 日)
Dear Vernon,We are concerned with your 2 star review and truly disappointed for any inconvenience you may have faced. We would appreciate it if you could provide us with any suggestions for improvement.We hope to have the opportunity to welcome you again in the future.Kind regards,

10/10 (非常に良い)

Mark

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Our beachfront pool villa was fantastic. Beautiful, private, romantic. Like having our own private beach. Our gate went straight to the beach. Perfect for morning beach combing before morning cooked breakfast. All the meals were excellent. After a morning of sightseeing, we headed back to our pool for a dip, a cold beer and some hammock time. Beach was wonderful for after dinner moonlight walks as well. Staff were all friendly and responsive, everything was beautiful and well maintained. Our time here was magical. Will definitely stay again.
2023 年 6 月に 4 泊滞在
Ratchanee Sangsadabからの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Mark,Thank you for your glowing review of our beachfront pool villa! We're delighted to hear that you found it fantastic, beautiful, private, and romantic. It sounds like you had the perfect experience, with your gate opening straight to the beach, allowing for morning beachcombing and easy access to the sea. We're thrilled to hear that you enjoyed our cooked breakfasts and that all your meals were excellent.It's great to hear that you were able to relax in your pool after sightseeing, enjoying a cold beer and some hammock time. We're glad the beach was wonderful for moonlight walks as well. Your kind words about our staff, their friendliness, and responsiveness are much appreciated. We're pleased to hear that everything was beautiful and well-maintained during your stay.We're thrilled to hear that your time with us was magical and that you plan to stay with us again. We look forward to welcoming you back for another unforgettable experience.Warm regards,

10/10 (非常に良い)

Thanumas

2023 年 3 月に 2 泊滞在
Managerからの返信 (投稿日 : 2023 年 7 月 28 日)
Dear Thanumas,Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!". I hope your next stay and just around the corner.Regards

10/10 (非常に良い)

Thanumas

2023 年 2 月に 1 泊滞在
Ratchanee Sangsadabからの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Thanumas,Thank you for your revie!

8/10 (良い)

Toby

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
We absolutely loved our villa on the beach with a private pool. The staff in reception was not very helpful and sometimes we had a hard time understanding each other due to language barrier. House cleaning comes every other day, but they were supposed to bring new towels, coffee, water daily. Some days we didn't get new towels or coffee and had to ask for them. The restaurant was so so and the service was so slow. The location was nice because it was private and secluded, but it made it hard if you wanted to go out to eat, 711 or atm as the taxi's are not cheap.
2023 年 2 月に 8 泊滞在
Managerからの返信 (投稿日 : 2023 年 3 月 24 日)
Dear valued guest,Thank you for taking the time to provide us with feedback regarding your stay at our resort. We are delighted to hear that you enjoyed your villa on the beach and your private pool. However, we are disappointed to hear that your experience with our staff and service did not meet your expectations. We will certainly take steps to improve communication between our staff and guests, and we will make sure that all of our guests receive the necessary amenities daily. We are disappointed to hear that you did not fully enjoy your dining experience at our restaurant. We appreciate your feedback, and we will certainly take steps to improve the quality of our food and service.We would like to clarify that our property is in a peaceful and secluded location, which is perfect for guests who are looking for a serene escape from the hustle and bustle of daily life. While taxis may be more expensive than other transportation options, we are happy to assist our guests with arranging transportation to local amenities.We hope to have the opportunity to welcome you back to our resort and exceed your expectations.Best regards,

8/10 (良い)

Maria

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 1 月に 7 泊滞在
Managerからの返信 (投稿日 : 2023 年 3 月 24 日)
Dear Maria,We are glad that you chose us for your stay and leave us a perfect rating. We look forward to your next visit soon.Regards,

10/10 (非常に良い)

Karim

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 1 月に 7 泊滞在

10/10 (非常に良い)

Sukvinder

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely property But shops are far away
2023 年 1 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 7 月 28 日)
Dear Sukvinder,Thank you for the 5/5 rating!That's what we like to see! We can't wait to share another fantastic experience with you soon.Warm regards

8/10 (良い)

Mirka

2022 年 12 月に 2 泊滞在
Ratchanee Sangsadabからの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Mirka,Thank you for your review.

10/10 (非常に良い)

Tony

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Avsidesliggende sted, sikkert en oase for par. Bodde kun en natt.
Ratchanee Sangsadabからの返信 (投稿日 : 2024 年 4 月 11 日)
Kjære Tony,Takk for din tilbakemelding. Vi er glade for å høre at du fant vårt sted avsidesliggende og sikkert, og en oase for par. Selv om du bare bodde en natt, håper vi at oppholdet var avslappende og behagelig.Vi håper å få muligheten til å ønske deg velkommen tilbake for et lengre opphold i fremtiden, slik at du kan virkelig nyte alt vårt sted har å tilby.Vennlig hilsen,

10/10 (非常に良い)

David

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Away from the hustle, bustle of the busier Samui town centres this is a Haven for those looking for somewhere quiet to stay. Na Thon is only 5 minutes away if you're looking for a bit more action so The Passage is by no means isolated. Despite the devastation of Covid to patronage and considering our family was amongst only two other guests at the facility, the staff bent over backwards to compensate for reduced services. We offer our hearty thanks and great appreciation to all the staff, in particular Pui and Fongbeer x
2022 年 6 月に 7 泊滞在
Ratchanee Sangsadabからの返信 (投稿日 : 2024 年 4 月 11 日)
Dear David,Thank you for sharing your experience at The Passage Samui Villas & Resort. We're delighted to hear that you found our location to be a haven, offering a quiet retreat away from the busier town centers of Samui. We're glad to hear that Na Thon is conveniently close by for those seeking a bit more action, ensuring that our resort is not isolated.Your kind words about our staff mean a lot to us. We're thrilled to hear that despite the challenges of reduced patronage due to Covid, our team went above and beyond to ensure that you had a wonderful stay. We will be sure to pass on your thanks and appreciation to Pui, Fongbeer, and the rest of our dedicated staff.Thank you for choosing to stay with us, and we look forward to welcoming you back for another peaceful stay in the future.Warm regards,

10/10 (非常に良い)

FIRAS

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Wonderful night
2022 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 7 月 28 日)
Dear Firas,We are glad that you chose us for your stay and leave us a perfect rating. We look forward to your next visit soon.Regards,