ヴィラ 1 ベッドルーム プライベートプール オーシャンフロント (Club Access) | ミニバー、セーフティボックス (室内)、デスク、防音設備

ハイアット リージェンシー コ サムイの口コミ

5 out of 5
ハイアット リージェンシー コ サムイ
99/11 Moo 5, Koh Samui, Surat Thani

口コミ

9.2

とても素晴らしい

評価 10 - 213 件の口コミ中 153 件が非常に良い" "
評価 8 - 213 件の口コミ中 40 件が良い" "
評価 6 - 213 件の口コミ中 12 件が普通" "
評価 4 - 213 件の口コミ中 6 件が不満" "
評価 2 - 213 件の口コミ中 2 件が非常に不満" "

9.6/10

清潔度

9.6/10

スタッフとサービス

9.2/10

設備とサービス

9.4/10

施設のコンディションと設備

9.4/10

環境への配慮

口コミ

10/10 (非常に良い)

Yoshiki

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
空港から近くて良い。 プールは5ヶ所あり、6歳の娘は飽きずに4日遊べた。(1ヶ所はアダルトオンリー) 子供のプレイルームも重宝した。他の国のゲストは、子供だけ預けてどこか行ってしまう。 朝食は美味しく飽きなかった。昼と夜は2ヶ所しかレストランがなく飽きた。
2023 年 12 月に 4 泊滞在
Hyatt Regency Koh Samui Management からの返信 (投稿日 : 2024 年 1 月 10 日)
Dear Yoshiki,Thank you for sharing your positive experience at Hyatt Regency Koh Samui. We're thrilled to hear that our location, pools, breakfast and children's playroom made your stay enjoyable. We understand your concerns about the limited dining options and want to assure you that we are actively working to enhance our offerings. We look forward to the opportunity to welcome you back for another memorable stay.Best regards,

8/10 (良い)

KEN、Kokubunjishi Hikarichou

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
以下の2点以外は素晴らしかったです。特にスタッフが素晴らしかったのが印象に残りました。 一点目はホテル内のレストランが少ないので、長期滞在には厳しいと思いました。メニューもそれほどないため、食べたい物がなくなります。 二点目は繁華街から遠いので毎回毎回タクシーをたのまなくてはなりません。一点目の関係で外食も毎回タクシー。安いマッサージを受けるのもタクシー。徒歩圏内に何も無いのは痛いですね。
2023 年 12 月に 6 泊滞在
Hyatt Regency Koh Samui Management からの返信 (投稿日 : 2024 年 1 月 10 日)
Dear KEN,Thank you for sharing your thoughts on your recent stay. We understand your concerns about the limited dining options within the hotel and the distance from the downtown area. We apologize for any inconvenience caused. We'll consider your comments as we continuously work to enhance our guest experience.If there's anything specific you'd like us to address or if you have additional suggestions, please feel free to share. Thank you for choosing Hyatt Regency Koh Samui, and we hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Best regards,

10/10 (非常に良い)

KIYOTAKA

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 2 泊滞在
Hyatt Regency Koh Samui Management からの返信 (投稿日 : 2023 年 11 月 17 日)
Dear Kiyotaka,Thank you for your amazing 10/10 review of your recent stay at Hyatt Regency Koh Samui. We truly appreciate your positive feedback and are delighted to hear that you had a fantastic experience with us.We look forward to your future visit. Best regards,

10/10 (非常に良い)

AYAKO

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very welcoming atmosphere.
2023 年 9 月に 6 泊滞在
Hyatt Regency Koh Samui Management からの返信 (投稿日 : 2023 年 10 月 29 日)
Dear Ayako,We're thrilled to hear you had a perfect 5 out of 5 stay at Hyatt Regency Koh Samui! Thank you for your kind review. We look forward to welcoming you back in the future. Warm regards,

10/10 (非常に良い)

Hiroki

2023 年 9 月に 6 泊滞在
Hyatt Regency Koh Samui Management からの返信 (投稿日 : 2023 年 10 月 6 日)
Dear Hiroki,We sincerely appreciate your 5-star review on Expedia for your recent stay at Hyatt Regency Koh Samui. It's fantastic to know you had an exceptional experience with us.We look forward to welcoming you back soon, and if you need assistance with future reservations, please don't hesitate to contact us.Thank you for choosing Hyatt Regency Koh Samui.Best regards,

8/10 (良い)

katsuki、Minato-ku, tokyo

2023 年 8 月に 3 泊滞在
Hyatt Regency Koh Samui Management からの返信 (投稿日 : 2023 年 9 月 29 日)
Dear Katsuki,Thank you for taking the time to leave a review on Expedia. We appreciate your feedback.If you have any specific comments or suggestions you'd like to share with us to help make your next visit even better, please feel free to reach out. We value your input and look forward to welcoming you back in the future.Warm regards,

10/10 (非常に良い)

yuko

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 8 月に 7 泊滞在
Hyatt Regency Koh Samui Teamからの返信 (投稿日 : 2023 年 8 月 25 日)
Dear Yuko,Thank you for choosing Hyatt Regency Koh Samui for your recent stay, and for taking the time to share your positive feedback with us. We are thrilled to hear that you had an exceptional experience during your time with us and that you awarded us a perfect 5 out of 5 rating. We would be honored to welcome you back for another exceptional stay.Best regards,

10/10 (非常に良い)

TAKASHI

2023 年 8 月に 3 泊滞在
Hyatt Regency Koh Samui Teamからの返信 (投稿日 : 2023 年 8 月 25 日)
Dear Takashi,Thank you for choosing Hyatt Regency Koh Samui for your recent stay, and for taking the time to share your positive feedback with us. We are thrilled to hear that you had an exceptional experience during your time with us and that you awarded us a perfect 5 out of 5 rating.We would be honored to welcome you back for another exceptional stay.Best regards,

10/10 (非常に良い)

Takamichi

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent!
good location, very close from airport and shopping area. especially, great staff. one day, I lost my cell phone bat pool side but they are tracing by CCTV with tender care and finally found. Clean, food is good, staff is nice, so we were able to spend relex time.
2023 年 8 月に 2 泊滞在
Hyatt Regency Koh Samui Teamからの返信 (投稿日 : 2023 年 8 月 25 日)
Dear Takamichi,We're thrilled to know that you had such a wonderful experience during your stay. It's truly heartwarming to see how the dedicated staff went above and beyond to assist you. We appreciate your feedback and thank you for choosing to stay with us at the Hyatt Regency Koh Samui. Should your travels bring you back to Samui, we would be honoured to welcome you once again. Best regards,

10/10 (非常に良い)

Yukari

良かった点 : 清潔度
2023 年 6 月に 3 泊滞在
Hyatt Regency Koh Samui Teamからの返信 (投稿日 : 2023 年 7 月 3 日)
Dear Yukari,We are delighted that you had an exceptional experience at Hyatt Regency Koh Samui. Thank you for sharing your positive feedback, and we look forward to welcoming you back in the near future!

10/10 (非常に良い)

Osamu

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
New and clean hotel. I’m very satisfied with hotel room. There is a small pool with slider for child, and my 7-yo daughter enjoyed it very much. There was another pool for adult, but the water of the pool was dirty, so I didn’t go into it. All hotel staffs are very friendly and kindhearted. Hotel is very close to the airport, but please note that there is no shops around the hotel.
2023 年 6 月に 3 泊滞在
Hyatt Regency Koh Samui Teamからの返信 (投稿日 : 2023 年 6 月 14 日)
Dear Osamu,Thank you so much for taking the time to share your feedback about your recent stay at our hotel. We are thrilled to hear that you and your family had a wonderful experience.We regret any inconvenience caused by the unclean water in the adult pool and assure you that we will address the issue immediately. Thank you for choosing us, and we look forward to welcoming you back in the near future.

8/10 (良い)

NORIYUKI、MIYAZAKI

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
静かで良い
2023 年 5 月に 4 泊滞在
Hyatt Regency Koh Samui Teamからの返信 (投稿日 : 2023 年 5 月 18 日)
Hyatt Regency Koh Samuiでのご滞在について、レビューをいただきありがとうございます。静かで快適な滞在をお楽しみいただけたとのこと、大変嬉しく思います。お越しいただきありがとうございました。またのご利用を心よりお待ちしております。敬具、

4/10 (不満)

Minoru、Shibuya-ku

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス、設備とサービス
気になった点 : 清潔度、施設のコンディションと設備
施設のコンディションが悪い。 プールの浄化槽が壊れていたのだと思うが、アオコが発生していてプールが緑だった。 部屋で下水の匂いがひどかった。 4泊したのだが改善されなかった。 朝食はすごい良かった。
Hyatt Regency Koh Samui Teamからの返信 (投稿日 : 2023 年 5 月 8 日)
みのる様フィードバックをお寄せいただきありがとうございます。 プールやお部屋の状態につきまして、ご不便をお掛け致しましたことをお詫び申し上げます。私たちはすべてのフィードバックを真摯に受け止め、これらの問題をできるだけ早く解決できるようにメンテナンス チームと協力して対応しておりますのでご安心ください。朝食をお気に召していただけたご様子で、大変嬉しく存じます。私たちと一緒に滞在することを選択していただきありがとうございます。

10/10 (非常に良い)

KOICHI

カップルで旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
とにかく親切で大変満足しました。
2023 年 5 月に 3 泊滞在
Hyatt Regency Koh Samui Teamからの返信 (投稿日 : 2023 年 5 月 8 日)
ハイアット リージェンシー コ サムイをご利用いただきありがとうございます。 私たちのチームの親切についてのあなたの親切な言葉に感謝します。 またのお越しをお待ちしております。よろしくお願いします、ハイアット リージェンシー コ サムイ

10/10 (非常に良い)

YOSHINORI

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
自然環境を利用した造りになっていて、とても過ごしやすく良かった。 レストランも、良い。環境配慮から、エレベーター等が無いため、ベビーカー大変そうって思ったら、スタッフの方が、丁寧に対応していたので、小さいお子さんも楽しそうで良かった。
2023 年 2 月に 4 泊滞在
Hyatt Regency Koh Samui Teamからの返信 (投稿日 : 2023 年 2 月 20 日)
Dear Yoshinori,Thank you for sharing your positive feedback about your recent stay at our resort. We are glad to hear that you found our hotel's natural environment and architecture to be comfortable and enjoyable. We are also glad that you enjoyed dining at our restaurant and we will be sure to share your kind words with our team.Thank you again for your review, and we hope to have the opportunity to welcome you back in the future.

10/10 (非常に良い)

Natsuko

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
新しいホテルなのでとても清潔感がありました。プールもとても素敵で朝食も美味しく満足です
2022 年 10 月に 2 泊滞在

10/10 (非常に良い)

Ryo

2022 年 4 月に 2 泊滞在

10/10 (非常に良い)

John

家族旅行
Staff was super friendly.
2024 年 5 月に 4 泊滞在
The Hyatt Regency Koh Samui Teamからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear John,Thank you very much for taking the time to share your experience at our resort. We're thrilled to hear that we were able to provide you with the wonderful experience during your stay in Koh Samui.We are very happy to see that you had such a lovely stay with us. Your kind words and compliments have already been shared to the entire team whom it has been a tremendous source of encouragement.Thank you very much again for staying with us and taking the time to review our hotel. Please do let us know, should your travels bring you back in the future.Best regards,

10/10 (非常に良い)

??

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good!!
2024 年 4 月に 3 泊滞在
The Hyatt Regency Koh Samuiからの返信 (投稿日 : 2024 年 5 月 25 日)
Dear Guest,Thank you very much for taking the time to share your experience at our resort. We're thrilled to hear that we were able to provide you with the wonderful experience during your stay in Koh Samui.We are very happy to see that you had such a lovely stay with us. Your kind words and compliments have already been shared to the entire team whom it has been a tremendous source of encouragement.Thank you very much again for staying with us and taking the time to review our hotel. Please do let us know, should your travels bring you back in the future.Best regards,

10/10 (非常に良い)

oron

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very good hotel great service need to clean better the rooms
2024 年 5 月に 5 泊滞在
Hyatt Regency Koh Samui Management からの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Oron,Thank you for the 5-star review! We're glad you enjoyed the hotel service. We apologize the room cleanliness fell short. Your feedback is very valuable to us, and we'll be sure to address this with our housekeeping staff to ensure all rooms meet our high standards.Thank you again for your feedback. We hope to welcome you back soon for a truly spotless stay!Sincerely,

10/10 (非常に良い)

shashi

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 3 泊滞在
Hyatt Regency Koh Samui Management からの返信 (投稿日 : 2024 年 5 月 12 日)
Dear Shashi,Thank you so much for taking the time to leave a fantastic 5-star review on Expedia! We are thrilled that you enjoyed your stay with us. We hope to welcome you back again soon!Sincerely,

10/10 (非常に良い)

Svetlana

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice hotel staff was very friendly and helpful. Ideal for families with kids
2024 年 4 月に 8 泊滞在
Hyatt Regency Koh Samui Management からの返信 (投稿日 : 2024 年 5 月 12 日)
Dear Svetlana,Thank you so much for your 5-star review on Expedia! We're delighted to hear you had a wonderful experience and found our staff friendly and helpful.We hope to welcome you and your family back again soon.Warm regards,

10/10 (非常に良い)

Ori

2024 年 4 月に 6 泊滞在
Hyatt Regency Koh Samui Management からの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Ori,Thank you for the fantastic 5-star review! We're so happy you had a wonderful stay. We appreciate your feedback and strive to deliver exceptional service. We hope to welcome you back soon!Sincerely,

10/10 (非常に良い)

Hafees

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Stayed for our family wedding. Can’t fault the hotel.
2024 年 4 月に 3 泊滞在
Hyatt Regency Koh Samui Management からの返信 (投稿日 : 2024 年 5 月 12 日)
Dear Hafees,Thank you for leaving a perfect 5-star review on Expedia! We're so happy to hear that your family wedding went smoothly. We're delighted to hear you had a flawless stay - perfect for a special occasion!We wish you and your family all the best and hope to welcome you back again for another delightful stay.Warm regards,

10/10 (非常に良い)

Yael、Austin

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Absolutely perfect stay! Highly recommended! One minor thing to keep in mind, the hotel's beaches have some rocks, so we needed to go to other beaches.
2024 年 4 月に 6 泊滞在
Hyatt Regency Koh Samui Management からの返信 (投稿日 : 2024 年 4 月 18 日)
Dear Yael,Thank you so much for taking the time to leave a perfect 5-star review on Expedia! We're thrilled to hear that you loved your stay with us. We appreciate your kind words and recommendation!We'd love to welcome you back for another perfect stay in the future.Sincerely,

4/10 (不満)

Chris

カップルで旅行, 家族旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
We loved our welcome drinks and front desk staffs. We loved the atmosphere by the beach, pools, the pool staff was very friendly and SeaSun restaurant staffs were friendly and made us delicious cocktails. We booked 4 rooms to surprise my family for the Thai New Year all the way from New York City. The issues were 2 rooms out of 4 rooms had some facilities problems. First room issue was the outlet in the bathroom and AC unit wasn’t working. We called front desk and they be able to sent someone from maintenance to fix it luckily. The second room issue was the front door couldn’t locked and unsafe, AC unit was working very poorly. We called and they be able to responded on 1 out of 2 and fix the AC unit but never responded to fix the front door that couldn’t lock for the rest of the stay. It was 4 days 3 nights stayed. Buffet staffs were so rude to my auntie. One of the staffs were asked if we need any drinks, juice, coffee or anything to start the breakfast buffet. The staff responded was “juice you can help yourself at the bar we do not offer juice service to the table” meanwhile at Sri Panwa they be able to assist us with the very basic simple inquiries without hesitation or any kind of attitude. We definitely not looking forward to come back with my whole family of 14 people and the amount of the money that we spent it should be minimal issues regarding all the issues were occurred during our stays to celebrate our Thai New Year nor stay for the future.
2024 年 4 月に 3 泊滞在
Hyatt Regency Koh Samui Management からの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Chris,Thank you for your feedback after your recent stay. We loved hearing you enjoyed the welcome drinks, friendly staff, and the beautiful beach ambience.However, we're truly sorry about the problems in two of your rooms. This fell short of your expectations, and we're taking steps to prevent it from happening again.We're also disappointed to hear about the service your auntie received at breakfast. Hospitality is a priority, and we'll address this issue with the staff.We understand your hesitation to return, but we hope you'll give us another chance to show the improvements we're making based on your valuable feedback.Thanks again for choosing us!Sincerely,

8/10 (良い)

Carolina

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
.
2024 年 4 月に 5 泊滞在
Hyatt Regency Koh Samui Management からの返信 (投稿日 : 2024 年 4 月 13 日)
Dear Carolina,Thank you so much for taking the time to share your experience with us. We're delighted to hear that you had a wonderful stay at Hyatt Regency Koh Samui.We can't wait to welcome you back for another fantastic stay in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards,

8/10 (良い)

Ulrich

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great state of the art holiday hotel - quiet, great service of the employees who are extremely nice and service oriented. Not one of those overcrowded hotels. If you want all inclusive and cheap food you may want to book somewhere else - this hotel is a little bit more on the pricy side.
2024 年 3 月に 11 泊滞在
Hyatt Regency Koh Samui Management からの返信 (投稿日 : 2024 年 4 月 7 日)
Dear Ulrich,Thank you so much for taking the time to leave us this fantastic review! We're thrilled to hear that you enjoyed our hotel and the exceptional service provided by our team. We appreciate your understanding regarding the pricing and food options. We focus on providing high-quality, freshly prepared meals, we have a variety of dining options to suit different preferences.Thank you and we look forward to welcoming you back again soon.

10/10 (非常に良い)

Wafa H

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Stunning views. Excellent service, good dining
2024 年 3 月に 5 泊滞在

8/10 (良い)

Sam

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The restaurant Lagan cuisine or whatever it was called gave me and my brother both severe food poisoning for the entire day. Was the only meal we ate that day so we were 100 percent sure. Do not recommend the restaurant and don’t eat the chicken pad Thai. Not the hotels fault really but was very disappointing. We were living in the bathroom for about 30 hours.
2024 年 2 月に 5 泊滞在
Hyatt Regency Koh Samui Management からの返信 (投稿日 : 2024 年 2 月 26 日)
Dear Sam,Thank you for your feedback on your food and beverage experience. Our guests’ safety and well-being are our top priority. Our culinary team has conducted a thorough investigation into the matter. Please rest assured that we will continue to improve our service.Best regards,

10/10 (非常に良い)

Marita

2024 年 2 月に 3 泊滞在
Hyatt Regency Koh Samui Managementからの返信 (投稿日 : 2024 年 3 月 27 日)
Dear Marita,Thank you so much for taking the time to share your feedback. We were so happy to see your 5-star review on Expedia! We appreciate you choosing our hotel and we look forward to welcoming you back again soon for another wonderful stay.Warm regards,

10/10 (非常に良い)

ANDREAS

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Sehr angenehm mit Kindern und abseits von dem etwas chaotischen Alltag in Thailand
2024 年 2 月に 6 泊滞在
Hyatt Regency Koh Samui Managementからの返信 (投稿日 : 2024 年 2 月 18 日)
Lieber Andreas,Vielen Dank für die 5-Sterne-Bewertung auf Expedia! Es freut uns, dass Sie Ihren Aufenthalt bei uns als angenehm und kinderfreundlich empfunden haben. Wir schätzen Ihr Vertrauen und hoffen, Sie bald wieder bei Hyatt Regency Koh Samui begrüßen zu dürfen.Mit freundlichen Grüßen,

10/10 (非常に良い)

Lorena

2024 年 2 月に 5 泊滞在
Hyatt Regency Koh Samui Management からの返信 (投稿日 : 2024 年 2 月 18 日)
Dear Lorena,Thank you for giving us a perfect 10 on Hotels.com! We're thrilled to hear about your positive experience. We truly appreciate your support and look forward to welcoming you back soon. Best regards,

10/10 (非常に良い)

Manish

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent arrangements, hotel staff especially the hotel manager Mr Kumar and villas assistants Base and Tara were great.
2024 年 2 月に 5 泊滞在
Hyatt Regency Koh Samui Management からの返信 (投稿日 : 2024 年 2 月 18 日)
Dear Manish,Thank you for taking the time to share your positive experience with us on Hotels.com! We are delighted that you found our arrangements excellent and that our dedicated team, including our hotel manager Mr. Kumar and villa assistants Base and Tara, contributed to making your stay memorable. We will be sure to pass your compliments on to them personally. Thank you once again for choosing Hyatt Regency Koh Samui. We look forward to welcoming you back soon for another perfect stay!Sincerely,

8/10 (良い)

Adel、jeddah

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Its totally not clean the po
2024 年 2 月に 3 泊滞在
Hyatt Regency Koh Samui Management からの返信 (投稿日 : 2024 年 2 月 14 日)
Dear Adel,Thank you for your feedback. We apologize for any inconvenience you may have experienced during your stay. We take cleanliness very seriously and we will address this issue immediately to ensure that it does not happen again in the future. If there is anything else we can do to make your stay more enjoyable, please let us know. Best regards,

10/10 (非常に良い)

James

2024 年 2 月に 3 泊滞在
Hyatt Regency Koh Samui Management からの返信 (投稿日 : 2024 年 2 月 14 日)
Dear James,Thank you for awarding us a perfect 10 out of 10 on Hotels.com! We're delighted to hear about your exceptional experience. Your positive feedback is truly appreciated, and it motivates our team to continue delivering outstanding service.We look forward to welcoming you back for another fantastic stay. If there's anything specific you loved about your visit, please feel free to share. Warm regards,

2/10 (非常に不満)

Farid

2024 年 2 月に 6 泊滞在
Hyatt Regency Koh Samui Management からの返信 (投稿日 : 2024 年 2 月 14 日)
Dear Farid,We apologize for any inconvenience you may have experienced during your stay. We strive to provide the best possible experience for all of our guests and we would appreciate it if you could provide us with more details about your specific concerns. Your insights will enable us to take swift corrective actions.Thank you for bringing this to our attention, and we look forward to the chance to exceed your expectations in the future.Warm regards,

10/10 (非常に良い)

Moyo

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A stunning property. Truly took my breathe away with how beautiful and peaceful the property is. Definitely will be back !
2024 年 2 月に 4 泊滞在
Hyatt Regency Koh Samui Management からの返信 (投稿日 : 2024 年 2 月 9 日)
Dear Moyo,Thank you so much for your heartfelt review! We are delighted to hear that our property left you breathless with its beauty and tranquility. It's wonderful to know that you had such a positive experience, and we look forward to welcoming you back for another unforgettable stay.Warm regards,

8/10 (良い)

Eran

2024 年 2 月に 4 泊滞在
Hyatt Regency Koh Samui Management からの返信 (投稿日 : 2024 年 2 月 9 日)
Dear Eran,Thank you for taking the time to leave a review on Hotels.com! We appreciate your feedback and are glad to hear that you had a positive experience with us. We're constantly working to deliver the best service possible. If there's anything else we can do to improve your next stay, please let us know. We look forward to welcoming you back in the future!Kind regards,

10/10 (非常に良い)

Parvinder Singh

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 4 泊滞在
Hyatt Regency Koh Samui Management からの返信 (投稿日 : 2024 年 2 月 2 日)
Dear Parvinder,We are truly honoured to receive your perfect 10 out of 10 rating. Thank you for taking the time to share your positive experience. Your satisfaction is our utmost priority, and we are delighted to have met your expectations. We appreciate your patronage and look forward to welcoming you back to Hyatt Regency Koh Samui for another outstanding stay.Warm regards,

10/10 (非常に良い)

somkid

2024 年 1 月に 2 泊滞在
Hyatt Regency Koh Samui Management からの返信 (投稿日 : 2024 年 2 月 2 日)
Dear Somkid,We are truly honoured to receive your perfect 10 out of 10 rating. Thank you for taking the time to share your positive experience. Your satisfaction is our utmost priority, and we are delighted to have met your expectations. We appreciate your patronage and look forward to welcoming you back to Hyatt Regency Koh Samui for another outstanding stay.Warm regards,

10/10 (非常に良い)

Donna

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 4 泊滞在
Hyatt Regency Koh Samui Management からの返信 (投稿日 : 2024 年 2 月 2 日)
Dear Donna,We are truly honoured to receive your perfect 10 out of 10 rating. Thank you for taking the time to share your positive experience. Your satisfaction is our utmost priority, and we are delighted to have met your expectations. We appreciate your patronage and look forward to welcoming you back to Hyatt Regency Koh Samui for another outstanding stay.Warm regards,

10/10 (非常に良い)

Bradley

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Really enjoyed our stay at Hyatt Regency Koh Samui. The property and rooms are of great quality. The facilities for the resort are great, with several pools and a private beach to choose from. Special call out to Looktan from the Club Lounge, who’s service was amazing and helpful. Also recommend using the spa at the property as it was great. Will be staying again.
2024 年 1 月に 4 泊滞在
Hyatt Regency Koh Samui Management からの返信 (投稿日 : 2024 年 2 月 2 日)
Dear Bradley,Thank you for taking the time to share your fantastic review on Expedia. We are thrilled to hear that you enjoyed your stay at Hyatt Regency Koh Samui.Special thanks for recognizing Looktan for her amazing and helpful service. We will ensure your commendation reaches her. We're glad you had a positive experience at our spa, and we appreciate your recommendation.We look forward to welcoming you back for another exceptional stay at Hyatt Regency Koh Samui.Best regards,

10/10 (非常に良い)

liron

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice hotel and staff. There was no closets in our room to store our stuff so everything was left at our suitcase which is uncomfortable. Also, hotel is distanced from the chaweng center, no option to walk so a car or scooter is a must. Using taxi is not convenient (on average 4 trips a day if you want to go to bars at night )
2024 年 1 月に 4 泊滞在
Hyatt Regency Koh Samui Management からの返信 (投稿日 : 2024 年 2 月 2 日)
Dear Liron,Thank you for choosing Hyatt Regency Koh Samui for your recent stay and for sharing your feedback. We are pleased to hear that you enjoyed our hotel and staff.We have noted your feedback about the lack of closets in the room, and we'll explore options to enhance storage.We also appreciate your insight regarding transportation options. Our team will look into ways to make transportation more convenient and accessible for our guests.Once again, we appreciate your valuable feedback, and we hope to welcome you back to Hyatt Regency Koh Samui for another exceptional experience.Best regards,

10/10 (非常に良い)

Mildred Smirna

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 14 泊滞在
Hyatt Regency Koh Samui Management からの返信 (投稿日 : 2024 年 2 月 2 日)
Dear Mildred,Thank you for your kind 5 out of 5 reviews on Expedia. We greatly appreciate your feedback and it motivates us to continue providing excellent service. If you need any further assistance to enhance your future travel experiences, please don't hesitate to contact us.Best regards,

8/10 (良い)

James

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice new resort.
2024 年 1 月に 4 泊滞在
Hyatt Regency Koh Samui Management からの返信 (投稿日 : 2024 年 1 月 22 日)
Dear James,Thank you for taking the time to leave a review. We're thrilled to hear that you had a pleasant experience at our resort. Your positive feedback means a lot to us and we hope to continue providing excellent service.If there's anything else we can assist you with, please don't hesitate to reach out. We hope to welcome you back in the future for an even more delightful experience.

10/10 (非常に良い)

Katherine

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We stayed 14 nights here at Hyatt. We love the resort and all the staffs. The beach is not too much .
2024 年 1 月に 14 泊滞在
Hyatt Regency Koh Samui Management からの返信 (投稿日 : 2024 年 1 月 22 日)
Dear Katherine,Thank you for taking the time to share your perfect 5/5 rating on Expedia. We are thrilled to hear that you enjoyed your 14-night stay at Hyatt Regency Koh Samui and that you love both the resort and our dedicated staff.We appreciate your support and look forward to welcoming you back for another wonderful stay in the future. Warm regards,

10/10 (非常に良い)

Wesley

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Thanks to staff like B from restaurant and staff like Tu from concierge had made my stay awesome. A shout out to the housekeeping team for cleaning my messy room everyday.
2024 年 1 月に 3 泊滞在
Hyatt Regency Koh Samui Management からの返信 (投稿日 : 2024 年 1 月 22 日)
Dear Wesley,Thank you for taking the time to share your review of your recent stay at Hyatt Regency Koh Samui. We are thrilled to learn that your experience with us was excellent, earning a perfect 5 out of 5.Your kind words about our dedicated staff, especially B from the restaurant, Tu from the concierge, and the housekeeping team, are truly heartening. It's always our goal to provide outstanding service and create memorable experiences for our guests.We'll share your compliments with the team and look forward to welcoming you back for another fantastic experience.Warm regards,

8/10 (良い)

Sonia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 2 泊滞在
Hyatt Regency Koh Samui Management からの返信 (投稿日 : 2024 年 1 月 22 日)
Dear Sonia,Thank you for taking the time to share your feedback on your recent stay at Hyatt Regency Koh Samui. We appreciate your thoughtful review that you enjoyed your time with us. Your positive comments inspire and motivate our team to continue delivering exceptional service.We hope to have the pleasure of welcoming you back for another memorable stay in the future.Warm regards,

8/10 (良い)

Simon

2024 年 1 月に 7 泊滞在
Hyatt Regency Koh Samui Management からの返信 (投稿日 : 2024 年 2 月 2 日)
Dear Simon,Thank you for taking the time to leave a review. We're thrilled to hear that you had a pleasant experience at our resort. Your positive feedback means a lot to us and we hope to continue providing excellent service.If there's anything else we can assist you with, please don't hesitate to reach out. We hope to welcome you back in the future for an even more delightful experience.Best regards,