屋外プール、カバナ (無料)、プール パラソル

アナンタラ ラワナ コ サムイ リゾート チャウエンの口コミ

5 out of 5
アナンタラ ラワナ コ サムイ リゾート チャウエン
92/1 Moo 2, North Chaweng Beach, Koh Samui, Surat Thani

口コミ

9.0

とても素晴らしい

評価 10 - 404 件の口コミ中 263 件が非常に良い" "
評価 8 - 404 件の口コミ中 89 件が良い" "
評価 6 - 404 件の口コミ中 38 件が普通" "
評価 4 - 404 件の口コミ中 10 件が不満" "
評価 2 - 404 件の口コミ中 4 件が非常に不満" "

9.2/10

清潔度

9.4/10

スタッフとサービス

9.0/10

設備とサービス

9.0/10

施設のコンディションと設備

9.0/10

環境への配慮

口コミ

10/10 (非常に良い)

Jentaro

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
スタッフは親切で朝食も美味しかったです。 また泊まりたいと思います。
2023 年 7 月に 4 泊滞在
Alexander M Willmannからの返信 (投稿日 : 2023 年 8 月 2 日)
Dear Jentaro,Thank you for taking the time to share your feedback about your recent stay at Anantara Lawana Koh Samui Resort. We are delighted to read about your positive experience and the kind words you had for our team and breakfast offerings.It warms our hearts to know that our team members made a positive impression on you with their friendly and welcoming demeanor. We believe that exceptional service is one of the cornerstones of a memorable stay, and we take great pride in the efforts of our staff to ensure our guests' comfort and satisfaction.Moreover, we are thrilled to learn that you enjoyed our delicious breakfast offerings. Our culinary team endeavors to curate a delightful and diverse selection of dishes to cater to different preferences, and your positive feedback reassures us that we are on the right track.Your words, "I would stay there again," are music to our ears, and we can not wait to welcome you back for another exceptional experience in the future. Please rest assured that we will continue to uphold the high standards that have left such a positive impression on you during your stay.Thank you once again for choosing our resort, and we eagerly await the opportunity to host you again soon!Best regards,Alexander M WillmannExecutive Assistant Manager

10/10 (非常に良い)

Murillo

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We just had an amazing time at Anantara Lawana in Koh Samui. This place is a legit 5-star hotel. Everything is well maintained, and the whole place is simply beautiful. The staff at Anantara Lawana were incredible. Every single person was friendly and super nice. But we have to give a special shoutout to our guest manager, Sam. He was an absolute gem! Sam helped us with everything and was so attentive to our needs. We can't thank him enough. We're already planning our trip back next year, and this time, we're bringing the whole family along. Anantara Lawana has our full recommendation. It's a fantastic hotel with top-notch facilities and the best service you could ask for.
Alexander M Willmannからの返信 (投稿日 : 2023 年 7 月 18 日)
Dear Murillo,Thank you so much for taking the time to share your feedback about your recent stay at Anantara Lawana Koh Samui Resort. We are thrilled to hear that you had an amazing time and that our resort exceeded your expectations.We take great pride in maintaining our property to the highest standards, and we are glad that you found everything well maintained and the overall ambiance beautiful. Our team works tirelessly to provide exceptional service, and we are delighted that you found them to be friendly and super nice. We will definitely pass on your kind words to Khun Sam as he will be delighted to know that he made a positive impact on your experience.It brings us immense joy to hear that you are already planning your trip back next year, and this time, with your whole family. We can't wait to welcome you all and provide another memorable stay for everyone. Rest assured, we will continue to strive for excellence and ensure that you have an even more incredible time with us.Once again, we truly appreciate your kind recommendation and your wonderful feedback. We look forward to creating more cherished memories with you and your family.Warm regards,Alexander M WillmannExecutive Assistant Manager

8/10 (良い)

YOSHIMASA

2022 年 9 月に 3 泊滞在
Jitsinee Saswatsarnti (Nat)からの返信 (投稿日 : 2022 年 11 月 8 日)
Dear YOSHIMASA, Greetings from Anantara Lawana Koh Samui Resort!Thank you for taking the time to share your recent stay with us.We were delighted that you enjoyed your stay with us and we appreciated the scores that you gave 8 out of 10. However, I have seen that there is some room for the improvement. If your time permits, I would be grateful for an opportunity to speak with you directly regarding your experience so as to ensure we take corrective action and restore your confidence in our hotel.Best regards,Jitsinee Saswatsarnti (Nat)Front Office Manager

4/10 (不満)

宿泊されたお客様

2019 年 12 月に 3 泊滞在
Guest Relations Managerからの返信 (投稿日 : 2020 年 7 月 13 日)
Thank you for taking the time to rate us 2/5 following your stay at Anantara Lawana Koh Samui. We hope we welcome you back again for an improved stay Best regards Ahmed Bronji

6/10 (普通)

Tokito

気になった点 : スタッフとサービス
2019 年 12 月に 1 泊滞在
Guest Relations Managerからの返信 (投稿日 : 2020 年 7 月 13 日)
Thank you for taking the time to rate us 6/10 following your stay at Anantara Lawana Koh Samui. We hope we welcome you back again for an improved stay. Best regards Ahmed Bronji

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 10 月に 3 泊滞在
Guest Relations Managerからの返信 (投稿日 : 2020 年 7 月 13 日)
Thank you for staying with us and for the amazing rating on Expedia. With my best regards Bronji

10/10 (非常に良い)

宿泊されたお客様

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
以前より気になっていたアナンタラ初滞在でした。 プールなしのお手頃なお部屋にしましたが、テラスのあるお部屋が雰囲気抜群で気に入りました。 お風呂やお部屋も広々して快適でした。 シャワーは勢いがよいのですが、お風呂は大きすぎてお湯が貯まるまでに時間がかかりました。時間を考えて気長にできれば問題ないです。 プールはスゴく大きいわけではないですが、プールビラで過ごす方もいらっしゃるので混み合う感じはしませんでした。 海は東名道がなく眺めるだけでした。 なによりスタッフの皆さんが笑顔で、どなたも挨拶をしてくれます。 超一流気取ったホテルという感じてはなく、皆さんフレンドリーでリラックスする事ができました。
2019 年 9 月に 3 泊滞在
Dylan からの返信 (投稿日 : 2019 年 10 月 5 日)
Dear Guest, Thank you for staying with us and for your review posted on Expedia. We are happy to know you enjoyed the rooms, pool and resort experience. We hope to see you again in the future. Best Regards Dylan (General Manager)

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 7 月に 5 泊滞在
Guest Relations Managerからの返信 (投稿日 : 2020 年 7 月 13 日)
Thank you very much for staying with us and for the great rating. Best regards, Bronji

8/10 (良い)

宿泊されたお客様

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
お部屋は素敵でプライベート感がありとてもリラックスできました。 朝食会場のロケーションも最高で、お料理も種類が豊富で美味しかったです。 ひとつ残念だったのがお部屋にアリが沢山いたことです。枕元にジュースを置いていたらそこにびっくりするくらいのアリが集まっていて、充電していた電子機器にも被害がありました。 USBケーブルの中から出てきているようでスマホの充電も怖くて出来ませんでした。
2019 年 7 月に 2 泊滞在
Guest Relations Managerからの返信 (投稿日 : 2020 年 7 月 13 日)
Dear Guest, Thank you very much for your business and we hope to welcome you again for a 5/5 stay. Regards, Bronji

4/10 (不満)

B.

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
ホテルスタッフと立地は文句なし。ただ、客室が老朽化に対応出来ておらず不備だらけ、あと使い勝手が悪い間取りだったり、残念な感じ。 ホテルの顔であるエントランスも、クリスマスツリーに使うようなデコレーションライトを使っていて、ファイブスターの品格なし。
2017 年 5 月に 14 泊滞在
Joao Corte- Real General Managerからの返信 (投稿日 : 2017 年 6 月 6 日)
Dear B. Thank you for sharing your opinion after your stay with us. Please accept our apologies if the hotel did not meet your expectations. Your feedback was much appreciated and definitely we will take your comments into consideration our next remodeling. As you mentioned our resort has a very good location because despite being very close to downtown, near the shops and restaurants of Chaweng, all the resort is very quiet and our guests can enjoy the relaxing atmosphere with beautiful views over the sea. Should you return to Koh Samui, please don’t hesitate to contact me and give us the opportunity to offer you a better experience. With our kind regards,

8/10 (良い)

Noel、シンガポール

良かった点 : 清潔度
蚊さえいなければ…
tree topsというレストランも素敵で美味しく、スパも最高で、部屋もプールもよかったが、とにかく蚊が多い。自然の島なので仕方のない事だけど、蚊に刺されるストレスが…部屋でも備え付けの蚊取線香をつけたが、バスルーム、洗面が外なのでどうしても蚊に刺される。
Joao Corte Real General Managerからの返信 (投稿日 : 2017 年 5 月 7 日)
Dear Noel, Thank you for taking your valuable time to share your experience on Expedia website. We are happy to read that overall you had a good stay at Anantara Lawana Koh Samui Resort, highlighting your experience at Tree Tops. In fact this is a very unique restaurant on the canopy trees level, where our guests can taste the most innovative cuisine done in the island. Regarding the mosquitoes and although the hotel hires a pest control company, who makes regular treatments over the resort, in some specific periods of the year it is difficult to have this situation fully controlled. Anyway I would like to inform you that we've already noticed a significant improvement since we reinforce the treatments. Should you return to Koh Samui in the future please don’t hesitate to contact me and give us the opportunity to offer an even better stay in this great destination. With kind regards,

6/10 (普通)

Lotus、日本

木々に囲まれた憧れのプライベートプール付
部屋付のプールが想像していたより広く、ジェット水流を側面から出せるのも良かった。 ホテルの敷地が広く、部屋からプールやレストランへの移動はかなり歩いたが、良い運動になり大小様々な種類の花が美しかった。 9/5午前9時頃空港からホテルに到着後ホテル近所を散策し13:53にフロントへ戻ると、まだチェックインタイム14:00前なので待つ様不機嫌に言われ、結局14:15まで部屋に案内されず、部屋の掃除も終わっていなかった。滞在中そのフロントの女性1人だけの対応が悪かったが、その他全ての従業員の方々は、常に笑顔・礼儀正しく・親切だった。
Alexander M Willmannからの返信 (投稿日 : 2023 年 7 月 10 日)
Thank you for taking the time to share your feedback with us back in 2016, as we appreciate your thoughts on your experience during your stay.We are pleased to inform you that since then, we have introduced new innovations and have taken significant steps to improve our services and amenities as our goal is to provide our guests with the best possible experience and to exceed their expectations in every way.We would be honored to welcome you back to our resort and show you the improvements we have made as we hope that you will consider visiting us again in the near future.All of us look forward to the opportunity to serve you again soon.Alexander M Willmann Executive Assistant ManagerAnantara Lawana Koh Samui Resort

10/10 (非常に良い)

honuhonu、日本

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
全てのスタッフが感じが良く親切なホテル
受付、レストランやビーチ、プール等どこのスタッフも感じがよく、親切でした。(日本語は、通じませんでしたが、こちらのたどたどしい英語も一生懸命理解しようとしてくださいます。) 欧米人と東洋人の差別も全くありませんでした。 夜、ビーチで見たファイヤーショーは最高に感動でした。
Alexander M Willmannからの返信 (投稿日 : 2023 年 7 月 10 日)
Thank you for taking the time to share your feedback with us back in 2016, as we appreciate your thoughts on your experience during your stay.We are pleased to inform you that since then, we have introduced new innovations and have taken significant steps to improve our services and amenities as our goal is to provide our guests with the best possible experience and to exceed their expectations in every way.We would be honored to welcome you back to our resort and show you the improvements we have made as we hope that you will consider visiting us again in the near future.All of us look forward to the opportunity to serve you again soon.Alexander M Willmann Executive Assistant ManagerAnantara Lawana Koh Samui Resort

8/10 (良い)

Tanaka、東京

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
お部屋が広く快適
お部屋がとにかく広く、落ち着いた雰囲気の中、のんびりと優雅なバカンスを楽しむ事ができました。 お部屋の内装も落ち着いたモダンな作りになっていて癒されます。 数室のゲストとシェアするプールもゆったり使う事が出来て快適でした。

8/10 (良い)

aiko、埼玉県

良かった点 : スタッフとサービス
また泊まりたいと思えるホテル
夏休みに3泊してきました。 立地は空港からほど近く、ホテル周りに飲食店やコンビニもありとても便利でした! 部屋を無料でプール付きにアップグレードしていただけました。 部屋のシャワーは水の出があまりよくなく、温度調節も難しかったですが、仕方がないかなといったところで気にはなりませんでした。ドライヤーが壊れていて温風がでなかったのは少し困りました。 清掃は1日2回と言われましたが、1回のみでした。水を毎回補給してもらえるので助かりました。 スタッフも総じて感じが良く、また泊まりたいと思えるホテルでした。
Alexander M Willmannからの返信 (投稿日 : 2023 年 7 月 10 日)
Thank you for taking the time to share your feedback with us back in 2016, as we appreciate your thoughts on your experience during your stay.We are pleased to inform you that since then, we have introduced new innovations and have taken significant steps to improve our services and amenities as our goal is to provide our guests with the best possible experience and to exceed their expectations in every way.We would be honored to welcome you back to our resort and show you the improvements we have made as we hope that you will consider visiting us again in the near future.All of us look forward to the opportunity to serve you again soon.Alexander M Willmann Executive Assistant ManagerAnantara Lawana Koh Samui Resort

8/10 (良い)

とぴ

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
プールビラに泊まりました。部屋には大満足だったのですが、予想以上に蚊が多く、ダニにも悩まされました。もう少し清潔だと嬉しいですね。
Alexander M Willmannからの返信 (投稿日 : 2023 年 7 月 10 日)
Thank you for taking the time to share your feedback with us back in 2016, as we appreciate your thoughts on your experience during your stay.We are pleased to inform you that since then, we have introduced new innovations and have taken significant steps to improve our services and amenities as our goal is to provide our guests with the best possible experience and to exceed their expectations in every way.We would be honored to welcome you back to our resort and show you the improvements we have made as we hope that you will consider visiting us again in the near future.All of us look forward to the opportunity to serve you again soon.Alexander M Willmann Executive Assistant ManagerAnantara Lawana Koh Samui Resort

6/10 (普通)

sho

良かった点 : スタッフとサービス
繁華街に近いが、五月蝿くないホテル
・繁華街であるチョウエンに近いが、毎回ソンテウorタクシーに乗る必要あり。歩いていくのは難しい。 ・部屋のトイレ、シャワーはほぼ屋外。なかなか気持ちよいものではない。 ・朝食も種類は豊富。ただ、1週間いても変化がないので飽きる。
Alexander M Willmannからの返信 (投稿日 : 2023 年 7 月 10 日)
Thank you for taking the time to share your feedback with us back in 2016, as we appreciate your thoughts on your experience during your stay.We are pleased to inform you that since then, we have introduced new innovations and have taken significant steps to improve our services and amenities as our goal is to provide our guests with the best possible experience and to exceed their expectations in every way.We would be honored to welcome you back to our resort and show you the improvements we have made as we hope that you will consider visiting us again in the near future.All of us look forward to the opportunity to serve you again soon.Alexander M Willmann Executive Assistant ManagerAnantara Lawana Koh Samui Resort

6/10 (普通)

宿泊されたお客様

気になった点 : 客室の快適度
色々と惜しいホテル
お部屋の水回り環境はいまいち。プールもいまいち。ホテルの位置もいまいち。ホテルスタッフのサービスもいまいち。レストランの味もいまいち。とにかく色々と惜しいホテルでした。
Alexander M Willmannからの返信 (投稿日 : 2023 年 7 月 10 日)
Thank you for taking the time to share your feedback with us back in 2016, as we appreciate your thoughts on your experience during your stay.We are pleased to inform you that since then, we have introduced new innovations and have taken significant steps to improve our services and amenities as our goal is to provide our guests with the best possible experience and to exceed their expectations in every way.We would be honored to welcome you back to our resort and show you the improvements we have made as we hope that you will consider visiting us again in the near future.All of us look forward to the opportunity to serve you again soon.Alexander M Willmann Executive Assistant ManagerAnantara Lawana Koh Samui Resort

10/10 (非常に良い)

7k6d、tokyo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
ビーチに近く便利なホテル
チャウエンビーチにも歩いていける便利なホテルでした。スタッフの方もみんな親切で快適に過ごせました。部屋についているプールもとても広く素晴らしかったです。
Alexander M Willmannからの返信 (投稿日 : 2023 年 7 月 10 日)
Thank you for taking the time to share your feedback with us back in 2015, as we appreciate your thoughts on your experience during your stay.We are pleased to inform you that since then, we have introduced new innovations and have taken significant steps to improve our services and amenities as our goal is to provide our guests with the best possible experience and to exceed their expectations in every way.We would be honored to welcome you back to our resort and show you the improvements we have made as we hope that you will consider visiting us again in the near future.All of us look forward to the opportunity to serve you again soon.Alexander M Willmann Executive Assistant ManagerAnantara Lawana Koh Samui Resort

10/10 (非常に良い)

star、Tokyo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
スタッフの対応が素晴らしいホテル
スタッフの皆さんの対応が素晴らしかったです。ただ一つ残念だったのは、バスタブがなかったこと。遊び疲れた後はお風呂に入ってゆっくりしたかったです。 ブランジプールがジャグジーだったら最高なのに。
Alexander M Willmannからの返信 (投稿日 : 2023 年 7 月 10 日)
Thank you for taking the time to share your feedback with us back in 2015, as we appreciate your thoughts on your experience during your stay.We are pleased to inform you that since then, we have introduced new innovations and have taken significant steps to improve our services and amenities as our goal is to provide our guests with the best possible experience and to exceed their expectations in every way.We would be honored to welcome you back to our resort and show you the improvements we have made as we hope that you will consider visiting us again in the near future.All of us look forward to the opportunity to serve you again soon.Alexander M Willmann Executive Assistant ManagerAnantara Lawana Koh Samui Resort

6/10 (普通)

yuu、japan

気になった点 : 清潔度、客室の快適度
アナンタラ系列でも、中くらいレベルのホテル
評価高いのに、安かったのですが、行ってみるとオーシャンビューでない部屋でした。 また、部屋の隣が工事中でショックでした。。。。。 価格程のレベルだなという感じです。 学生時代だったら満足だったでしょう。 悪いとは言わないですが、、、、
Larsからの返信 (投稿日 : 2015 年 3 月 28 日)
Dear guest, Please accept my sincere apology if we haven't been able to meet our own high standards. We would appreciate the opportunity serving you again as our guest and to show you that your previous experience was not what you usually could expect when staying with us. With kind regards Lars Kerfin General Manager

8/10 (良い)

Daisuke、London

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
空港から近いことを感じさせない便利なホテル
スタッフも親切で過ごしやすいホテル。アナンタラグループのリゾートの売り込みが強烈でこれはホテルスタッフにはやらせないほうがよいと思った。 部屋は全般清潔で快適にすごせた。朝食も海を見ながら幅の広い選択肢があってよかった。
Alexander M Willmannからの返信 (投稿日 : 2023 年 7 月 10 日)
Thank you for taking the time to share your feedback with us back in 2013, as we appreciate your thoughts on your experience during your stay.We are pleased to inform you that since then, we have introduced new innovations and have taken significant steps to improve our services and amenities as our goal is to provide our guests with the best possible experience and to exceed their expectations in every way.We would be honored to welcome you back to our resort and show you the improvements we have made as we hope that you will consider visiting us again in the near future.All of us look forward to the opportunity to serve you again soon.Alexander M Willmann Executive Assistant ManagerAnantara Lawana Koh Samui Resort

4/10 (不満)

河合

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
ベッドが足りない
キングサイズとツインを2つ頼んだのに、深夜ついたら2つしかベッドがなかった。店員はランクアップしてあげたのに、と言い訳。結局もう一個のベッドが届いたのは深夜3時。翌日5:30起きだったのに、ひどい目にあいました。
Alexander M Willmannからの返信 (投稿日 : 2023 年 7 月 10 日)
Thank you for taking the time to share your feedback with us back in 2012, as we appreciate your thoughts on your experience during your stay.We are pleased to inform you that since then, we have introduced new innovations and have taken significant steps to improve our services and amenities as our goal is to provide our guests with the best possible experience and to exceed their expectations in every way.We would be honored to welcome you back to our resort and show you the improvements we have made as we hope that you will consider visiting us again in the near future.All of us look forward to the opportunity to serve you again soon.Alexander M Willmann Executive Assistant ManagerAnantara Lawana Koh Samui Resort

6/10 (普通)

yuki、日本

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備、客室の快適度
次は違うホテルに宿泊するかなぁ~???
スタッフの応対問題なし。とても丁寧な応対に満足しております。 目の前にファミマやレストランもあり不便さは感じませんでした。 プールアクセスの部屋に宿泊、3人だった為エキストラベットを投入しました。ベットは、それぞれ小さい印象、5棟に1つのプールを共有でしたが、入りませんでした。 ホテルに設置してある大プールの方が清潔感がありました。見晴らしは最高!!  トイレとシャワーは、壁は、ありますがほとんど外?!毎日蚊取り線香と虫こなーず で対応。意外と蚊がいなくなり、ホッと一安心。。それでも 毎日の朝食レストランでは、蚊が多く大変でした。 あと部屋のバスタブは、栓に隙間が空いていてお湯が足らず、湯船に浸かれなかったのがとても残念 あとバスタブの横にある床に少々穴が空いていて、今にも割れてしまいそうな感じでした。メンテナンスが必要だと思います
Alexander M Willmannからの返信 (投稿日 : 2023 年 7 月 10 日)
Thank you for taking the time to share your feedback with us back in 2012, as we appreciate your thoughts on your experience during your stay.We are pleased to inform you that since then, we have introduced new innovations and have taken significant steps to improve our services and amenities as our goal is to provide our guests with the best possible experience and to exceed their expectations in every way.We would be honored to welcome you back to our resort and show you the improvements we have made as we hope that you will consider visiting us again in the near future.All of us look forward to the opportunity to serve you again soon.Alexander M Willmann Executive Assistant ManagerAnantara Lawana Koh Samui Resort

10/10 (非常に良い)

Rin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
素敵!プールアクセス
門をくぐると、開放感あるレセプション、シックで落ち着いたお洒落アジアンホテルです。5部屋で1つのやや大きめのプール使用するレイアウトで、プールヴィラのようにプライベート感はありませんが、それほどお隣が気になりませんでした。 お気に入りはプライベートサラ!部屋よりサラに居る事が多かったです。ヴィラより断然手ごろな料金で、アジアンビーチリゾート好きなら満足できるのでは・・・? チェウエンビーチ外れで中心部まで徒歩だとチョット遠いです、(ソンテウで2人で100バーツくらい)ホテル前にコンビニありで便利、海は綺麗で物売り居なく静か、朝食は海見ながら食事できます、日本食ありませんが、種類豊富、ホームメイドのジャムとパンが美味しかった^^ガーデンもプールも素敵です!
Alexander M Willmannからの返信 (投稿日 : 2023 年 7 月 10 日)
Thank you for taking the time to share your feedback with us back in 2011, as we appreciate your thoughts on your experience during your stay.We are pleased to inform you that since then, we have introduced new innovations and have taken significant steps to improve our services and amenities as our goal is to provide our guests with the best possible experience and to exceed their expectations in every way.We would be honored to welcome you back to our resort and show you the improvements we have made as we hope that you will consider visiting us again in the near future.All of us look forward to the opportunity to serve you again soon.Alexander M Willmann Executive Assistant ManagerAnantara Lawana Koh Samui Resort

8/10 (良い)

Toyパパ、Hokkaido JAPAN

良かった点 : 清潔度、スタッフとサービス、客室の快適度
アナンタラ ラワナ リゾート  カップルにも家族連れにも快適
 ホテルの立地はチャウエンの中心部からは離れていますが、ホテル前に『ファミリーマート』『ミニマート』があり便利です・・・    徒歩圏内には、マッサージ・レストラン等々もあり、人気のイタリアンレストラン「プレゴ」も意外に近く食事には困らない立地で満足しました。    「プールアクセス」の部屋は人気で満室でしたが知り合いになった方の誘いでプールに入りましたが子供連れには、ぜひ、この部屋がお勧めだと思います。  私達は「デラックス プライベート プランジ プール」に宿泊したのですが、シャワーの排水が悪く溢れてしまいましたが、すぐに部屋の変更の対応もして頂けましたが、こちらからのリクエストで「アナンタラ プール ヴィラ」への変更も特別にだとは思いますが格安で対応していただけました。    ホテルスタッフの対応も良く、掃除もいきとどいていますし、良いホテルだと思います。  ただし、メインプールは「静かにくつろぐ」ような感じで、子連れで「わいわい・ガヤガヤ」と大声をあげたりするような所ではないので、家族連れには「プールアクセス」が最適だと思います。    ホテルには日本人スタッフおよび日本語が話せるスタッフはいません・・・・全体的には日本人の宿泊客は少なく欧米からの宿泊客が多いと思いました。私自身は海外に来たのだから日本人がある程度少ない方良かったので満足しています。   
Alexander M Willmannからの返信 (投稿日 : 2023 年 7 月 10 日)
Thank you for taking the time to share your feedback with us back in 2011, as we appreciate your thoughts on your experience during your stay.We are pleased to inform you that since then, we have introduced new innovations and have taken significant steps to improve our services and amenities as our goal is to provide our guests with the best possible experience and to exceed their expectations in every way.We would be honored to welcome you back to our resort and show you the improvements we have made as we hope that you will consider visiting us again in the near future.All of us look forward to the opportunity to serve you again soon.Alexander M Willmann Executive Assistant ManagerAnantara Lawana Koh Samui Resort

8/10 (良い)

SOI 26、神奈川 日本

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
落ち着いたリゾート
チャウエンビーチのはずれに位置しているため喧騒からは離れ、プライベートビーチもあって静か。  たまたまかもしれないが利用者に欧米の中高年層が多かったため一層落ち着いた印象が強かった。 プールアクセスを利用したが、トイレとシャワー(バスタブは別)がオープンエリアにあって内側との扉がないため蚊などの虫の出入りが自由なのが少し驚いた。 スタッフは出会った人全てが丁寧な挨拶をしてくれ気分良く過ごせた。 ブーゲンやゴールデンシャワーなどの配置がもっと多ければより好印象かと。
Alexander M Willmannからの返信 (投稿日 : 2023 年 7 月 10 日)
Thank you for taking the time to share your feedback with us back in 2011, as we appreciate your thoughts on your experience during your stay.We are pleased to inform you that since then, we have introduced new innovations and have taken significant steps to improve our services and amenities as our goal is to provide our guests with the best possible experience and to exceed their expectations in every way.We would be honored to welcome you back to our resort and show you the improvements we have made as we hope that you will consider visiting us again in the near future.All of us look forward to the opportunity to serve you again soon.Alexander M Willmann Executive Assistant ManagerAnantara Lawana Koh Samui Resort

8/10 (良い)

Simon

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The Tree Tops restaurant was so overrated and overpriced. I have never been so bored having a meal spread out over 2 hours 20 minutes. The hotel is not friendly for elderly or disabled clients. There are so many trip hazards getting into your room or moving around the onsite restaurants.
2024 年 5 月に 9 泊滞在
Alexander M Willmannからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Simon,Thank you for taking the time to share your constructive feedback. We are sorry to hear that your experience at Tree Tops Signature Dining Restaurant, among the best dining locations within Koh Samui did not meet your preferences and you found the meal duration too long. We aim to provide a memorable dining experience, and we apologize that this was not the case for you.Please know that Anantara Lawana and its property is designed as a resort across various landscapes, including hills and stairs, communicated via our official website and a 360 degree view. Additionally, we do offer a 24hrs available buggy service to assist our guests in navigating the property, subject to preferences. Warm regards,Alexander M WillmannExecutive Assistant Manager

10/10 (非常に良い)

Stephanie Louise

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great staff who were super helpful and beautiful beach front property.
2024 年 5 月に 4 泊滞在
Alexander M Willmannからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Stephanie,Thank you so much for your wonderful feedback! We are delighted to hear that you enjoyed your stay with us and that our team made a positive impression with their helpfulness. It is also great to know that you loved our beautiful beachfront property.Your kind words mean a lot to our team, and we look forward to welcoming you back for another exceptional experience soon.Warm regards,Alexander M WillmannExecutive Assistant Manager

10/10 (非常に良い)

Ron

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel. Nice service.
2024 年 5 月に 4 泊滞在
Alexander M Willmannからの返信 (投稿日 : 2024 年 5 月 19 日)
Dear Ron,Thank you for your kind feedback about your recent stay at Anantara Lawana Koh Samui Resort. We are thrilled to hear that you enjoyed our resort and appreciated the service provided by our team.Your positive comments inspire us to continue delivering exceptional experiences to our guests. We look forward to welcoming you back for another memorable stay.Warm regards,Alexander M WillmannExecutive Assistant Manager

10/10 (非常に良い)

richard bryan

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
First class hotel, awesome location. The staff where the best thing about my stay as they where 10/10.
2024 年 3 月に 6 泊滞在
Alexander M Willmannからの返信 (投稿日 : 2024 年 3 月 22 日)
Dear Richard Bryan,We are thrilled to hear that you had such a wonderful experience at our resort. It sounds like the team went above and beyond to make your stay memorable, earning a perfect 10/10 rating from you. Having said that, it is always great when exceptional service enhances the enjoyment of a fantastic location. We are looking forward welcoming you back in near future,Alexander M WillmannExecutive Assistant Manager

10/10 (非常に良い)

Michael

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Sehr schönes Hotel und einem super Shuttleservice
2024 年 2 月に 10 泊滞在
Alexander M Willmannからの返信 (投稿日 : 2024 年 3 月 8 日)
Dear Michael,Thank you for taking the time to share your feedback with us. We are thrilled to hear that you enjoyed your stay at our resort and found our shuttle service to be great.Providing a comfortable and convenient experience for our guests is our top priority, and we are delighted that our shuttle service contributed positively to your overall experience. Your kind words serve as motivation for us to continue delivering exceptional service to all our guests.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,Alexander M WillmannExecutive Assistant Manager

10/10 (非常に良い)

Luong

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beach was amazing beautiful, staffs were quick, helful, and polited, area as well as room were cleaned. Overall it is a nice resort to stay for a vacation.
2024 年 2 月に 4 泊滞在
Alexander M Willmannからの返信 (投稿日 : 2024 年 2 月 27 日)
Dear Luong,Thank you for taking the time to share your feedback regarding your recent stay at our resort. We are delighted to hear that you found our beach amazing and beautiful, and that our team were quick, helpful, and polite. Maintaining cleanliness throughout our property is a top priority, and we are glad to hear that both the public areas and your room met your expectations in this regard.Your positive comments inspire us to continue providing excellent service to all our guests and we sincerely hope to have the pleasure of welcoming you back for another memorable stay in the future. Best regards,Alexander M WillmannExecutive Assistant Manager

10/10 (非常に良い)

Markus

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Uns hat alles an dieser Unterkunft gefallen
2024 年 2 月に 5 泊滞在
Alexander M Willmannからの返信 (投稿日 : 2024 年 2 月 23 日)
Dear Markus,Thank you so much for taking the time to share your feedback with us. We are thrilled to hear that you enjoyed your stay and that everything met your expectations. Your kind words truly mean a lot to us and serve as a great source of motivation for our team.Having said that, we hope to have the pleasure of welcoming you back again in the near future.Warm regards,Alexander M WillmannExecutive Assistant Manager

10/10 (非常に良い)

Gemma Jane

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We booked Anantara Lewana for our honeymoon. Since the moment we arrived, we didn't want for anything. The pool suite was incredible, the breakfast was delicious and catered for everyone. All the staff were so kind and attentive and the pool gents were always there before you even realised you needed them. We could not fault our stay. There were so many little gestures, like a honeymoon reception with cake and swan towels, valentines chocolates which were delicious and a special cake when we dined at Tree Tops. It has been wonderful. Thank you so much to everybody that looked after us. The Campbells.
2024 年 2 月に 10 泊滞在
Alexander M Willmannからの返信 (投稿日 : 2024 年 2 月 21 日)
Dear Gemma,Thank you ever so much for sharing such heartfelt feedback about your recent honeymoon stay at Anantara Lawana Koh Samui Resort. We are absolutely thrilled to hear that your experience with us was nothing short of extraordinary.Your kind words about our pool suite, breakfast offerings, and the attentiveness of our team truly warm our hearts. We take great pride in ensuring that every aspect of your stay is impeccable, and it brings us immense joy to know that we succeeded in creating a memorable experience for you both.It was our pleasure to arrange special treats and gestures throughout your stay, from the honeymoon reception to the delightful surprises such as the Valentine's chocolates and the personalized cake at Tree Tops Signature Dining. Your happiness means the world to us, and we are delighted to have been a part of your special celebration.On behalf of the entire team, we extend our heartfelt gratitude for choosing Anantara Lawana for such a significant occasion. Should your travels bring you back our way, we would be honored to welcome you for another unforgettable stay.Warmest regards,Alexander M WillmannExecutive Assistant Manager

10/10 (非常に良い)

Mylène

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Parfait en famille
Piscine magnifique immense à débordement chaude et propre. Parfait en famille. Restaurant du Bord de mer tres sympa et bon. Les chambres classiques sont assez éloignées dans le complexe. Hotel un peu isolé sur la plage. Mer agreable juste devant l’hotel.
2024 年 2 月に 3 泊滞在
Alexander M Willmannからの返信 (投稿日 : 2024 年 2 月 21 日)
Dear Mylene,Thank you for sharing your feedback with us following your recent stay at our resort. We are thrilled to hear that you found our infinity pool magnificent, huge, warm, and clean. It is wonderful to know that it provided the perfect setting for your family to enjoy and create lasting memories.We are also delighted that you enjoyed dining at our seaside restaurant. Providing exceptional culinary experiences is a priority for us, and we are pleased to hear that you found it nice and enjoyable.We hope to have the opportunity to welcome you and your family back to our resort for another memorable experience in the future.Warm regards,Alexander M WillmannExecutive Assistant Manager

10/10 (非常に良い)

Dominik

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 14 泊滞在
Alexander M Willmannからの返信 (投稿日 : 2024 年 2 月 5 日)
Dear Dominik,Thank you for taking the time to rate your experience with us on Expedia! We are thrilled to see that you gave us a perfect score of 5 out of 5. We truly appreciate your positive feedback, and we are delighted to know that you had a great stay.Once again, thank you for choosing us, and we hope to have the pleasure of welcoming you back in the future.Best regards,Alexander M WillmannExecutive Assistant Manager

10/10 (非常に良い)

Mohamed Izmir

2024 年 1 月に 2 泊滞在
Alexander M Willmannからの返信 (投稿日 : 2024 年 1 月 30 日)
Dear Mohamed Izmir,thank you for taking the time to share your 10/10 rating about your recent stay at Anantara Lawana Koh Samui Resort. I do hope that all beautiful memories linger in your mind until your return as our team and we are looking forward to crafting more memorable experience for you.With warm regards, Alexander M Willmann, Executive Assistant Manager

10/10 (非常に良い)

Sandeep

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 5 泊滞在
Alexander M Willmannからの返信 (投稿日 : 2024 年 1 月 26 日)
Dear Sandeep, many thanks for your 10 out of 10 rating in connection with your recent stay.We are looking forward to hosting you again.Warm regards,Alexander M WillmannExecutive Assistant Manager

10/10 (非常に良い)

Pierre

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 3 泊滞在
Alexander M Willmannからの返信 (投稿日 : 2024 年 1 月 16 日)
Dear Pierre,Warmest greetings from Anantara Lawana Koh Samui Resort.Thank you so much for the 10 out of 10 rating in connection to your recent visit with us. We look forward to having an opportunity to welcome you back in the near future.Warm regards,Alexander M WillmannExecutive Assistant Manager

10/10 (非常に良い)

Daniel

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Let me first say, I am not the person to leave a review. However, my wife and I have been talking about this property everyday since we left. The staff is wonderful and really helps to make the overall experience amazing. I can’t find enough good things to say about the cleanliness of the property as a whole. Book this property and enjoy a 5-star luxury treatment, truly wonderful.
2023 年 12 月に 12 泊滞在
Alexander M Willmannからの返信 (投稿日 : 2023 年 12 月 31 日)
Dear Daniel,We are truly touched by your heartwarming feedback and want to express our sincere gratitude for taking the time to share your positive experience with us. It brings us immense joy to hear that you and your wife have been reminiscing about your stay with us. We are thrilled that our team could contribute to making your overall experience amazing as our team works tirelessly to ensure that every guest feels welcomed and valued.Your compliments about the cleanliness of the resort are truly appreciated and maintaining a pristine and comfortable environment is a top priority for us. Thank you for choosing Anantara Lawana Koh Samui Resort, it was a pleasure having you with us, and we would be honored to welcome you back for another exceptional stay. Once again, thank you for your kind words and all the very best for 2024,Warm regards,Alexander M WillmannExecutive Assistant Manager

10/10 (非常に良い)

Mario

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Es war ein sehr schöner Urlaub in einer wunderbaren Hotelanlage mit dem freundlichstem Personal welches ich jemals erlebt habe.
2023 年 9 月に 8 泊滞在
Alexander M Willmannからの返信 (投稿日 : 2023 年 10 月 26 日)
Dear Mario,We are thrilled to receive your feedback, and we are so pleased to hear that you had a fantastic stay with us at Anantara Lawana Koh Samui Resort. Your kind words have truly made our day, and we appreciate you taking the time to share your experience.We take great pride in creating a memorable and enjoyable environment for our guests, and we are delighted that you found our resort complex wonderful. Our dedicated team is committed to providing top-notch service, and we are thrilled to learn that you found them to be the friendliest team you have ever encountered.Your satisfaction is our utmost priority, and we are genuinely grateful for your recognition of our efforts. We hope your holiday was filled with unforgettable moments, and we look forward to the opportunity to welcome you back in the future.Thank you again for choosing our resort for your holiday, and we hope to have the pleasure of hosting you again soon.Warm regards,Alexander M WillmannExecutive Assistant Manager

2/10 (非常に不満)

Natalie

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 10 月に 11 泊滞在

10/10 (非常に良い)

Robert

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Pure luxury on seaside with a perfect service. These people become your friends.
2023 年 7 月に 5 泊滞在
Alexander M Willmannからの返信 (投稿日 : 2023 年 9 月 13 日)
Dear Robert,Thank you for taking the time to share your wonderful feedback about your recent stay at Anantara Lawana Koh Samui Resort. We are absolutely delighted to hear that you enjoyed your experience and felt the warmth of our hospitality.We take great pride in offering our guests a haven of comfort and elegance by the sea. Your kind words about our service mean the world to us. At our resort, we aim not only to provide top-notch service but also to create genuine connections with our guests. We are thrilled that you felt like our team members became your friends during your stay.Your satisfaction is our top priority, and we are committed to continually exceeding your expectations. We sincerely hope to welcome you back to our resort in the near future, so you can once again experience the luxury and friendship that define our establishment.Warm regards,Alexander M WillmannExecutive Assistant Manager

10/10 (非常に良い)

Anna

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Beautiful place. Friendly staff.
2023 年 8 月に 5 泊滞在
Alexander M Willmannからの返信 (投稿日 : 2023 年 9 月 1 日)
Dear Anna,thank you for taking the time to share your feedback about your recent stay at Anantara Lawana Koh Samui Resort.Nothing beats the satisfaction of knowing that you enjoyed our services, the attentiveness of the team, as well the privacy of our location which gave you comfort during your stay.I do hope that all these beautiful memories linger in your mind until your return as our team and I are looking forward to crafting more memorable experience for you and your dearest ones.With warm regards,Alexander M Willmann,Executive Assistant Manager

6/10 (普通)

Trevor

2023 年 7 月に 1 泊滞在
Alexander M Willmannからの返信 (投稿日 : 2023 年 8 月 9 日)
Dear Trevor,Thank you for taking the time sharing your feedback about your recent stay at our resort.At Anantara Lawana Koh Samui Resort we take great pride in providing a peaceful and comfortable retreat just 5 minutes away from the hustle and bustle of city life. Our serene and well-maintained resort offers a range of amenities and activities to ensure our guests' enjoyment.Having said that, we are disappointed not having met your expectations fully and appreciate your rating.Kind regards,Alexander M WillmannExecutive Assistant Manager

8/10 (良い)

Mohammad

小さなお子様連れの家族旅行
良かった点 : 清潔度、設備とサービス
Ok
2023 年 7 月に 5 泊滞在
Alexander M Willmannからの返信 (投稿日 : 2023 年 7 月 10 日)
Dear Mohammad,thank you for taking the time to share your 4/5 rating about your recent stay at Anantara Lawana Koh Samui Resort. I do hope that all beautiful memories linger in your mind until your return as our team and we are looking forward to crafting more memorable experience for you. With warm regards, Alexander M Willmann, Executive Assistant Manager

10/10 (非常に良い)

Emeric

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
A good location just a few min outside of Central Samui where all the shopping and restaurants are. Taxi's come by often so finding a ride is really convenient. The customer service is excellent and the private beach and pool are big enough to be comfortable in your own resort.
2023 年 6 月に 3 泊滞在
Alexander M Willmannからの返信 (投稿日 : 2023 年 6 月 22 日)
Dear Emeric,thank you for taking the time to share your feedback about your recent stay at Anantara Lawana Koh Samui Resort.Nothing beats the satisfaction of knowing that you enjoyed our services, the attentiveness of the team, as well the privacy of our location which gave you comfort during your stay.I do hope that all these beautiful memories linger in your mind until your return as our team and I are looking forward to crafting more memorable experience for you and your dearest ones.With warm regards,Alexander M Willmann,Executive Assistant Manager

10/10 (非常に良い)

John R

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A lovely property, but the highlight is truly the staff. They are delightful, welcoming and helpful. By the time we left many of them felt like family. Did I mention the included breakfast? It’s fantastic. Dishes from many regions of the world.
2023 年 5 月に 6 泊滞在
Alexander M Willmannからの返信 (投稿日 : 2023 年 6 月 8 日)
Dear John,Thank you so much for sharing your wonderful feedback about your recent stay at Anantara Lawana Koh Samui Resort. All of us are taking great pride in providing a delightful, welcoming, helpful services, and we are grateful that our efforts made you feel like part of our family during your stay. We believe that genuine hospitality can turn a great stay into an unforgettable one, and your kind words reaffirm that belief.Our culinary team strives to offer a diverse and delectable selection of dishes from various regions of the world, and we hope that these flavors and tastes enriched your mornings and set the tone for a wonderful day ahead.Once again, we thank you for taking the time to share your positive experience. It means a lot to our entire team. We hope to have the pleasure of welcoming you back to our resort in the future, so we can continue to create lasting memories for you.Warm regards,Alexander M WillmannExecutive Assistant Manager

10/10 (非常に良い)

Nidia

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Property is beautiful and set a bit away from the crowd by Cheweng beach. Staff were extremely nice and welcoming.
2023 年 5 月に 9 泊滞在
Alexander M Willmannからの返信 (投稿日 : 2023 年 5 月 28 日)
Dear Nidia,Thank you for taking the time to share your feedback about your recent stay at Anantara Lawana Koh Samui Resort.Nothing beats the satisfaction of knowing that you enjoyed our services, the attentiveness of the team, as well the privacy of our location which gave you comfort during your stay.I do hope that all these beautiful memories linger in your mind until your return as our team and I are looking forward to crafting more memorable experience for you and your dearest ones.With warm regards,Alexander M Willmann,Executive Assistant Manager