Lovely place will come back next year! Everything and everyone excelente
宿泊されたお客様
2021 年 6 月に 5 泊滞在
10/10 (非常に良い)
Louis
家族旅行, グループ旅行
2021 年 3 月 6 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Louis
2021 年 2 月に 6 泊滞在
10/10 (非常に良い)
宿泊されたお客様
2021 年 3 月 1 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
宿泊されたお客様
2021 年 2 月に 2 泊滞在
6/10 (普通)
宿泊されたお客様
家族旅行, 小さなお子様連れの家族旅行
2021 年 2 月 28 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The property was located on a private island, but it was not indicated on the description at the time of booking or reservations. So we had no idea. There was no Instructions on where to check-in because we couldn’t find the hotel. We later found out we had to take a ferry to the resort. The staff at the sister hotel (Opal) was very unfriendly and seems reluctant to help and provide additional instructions. It was our first time visiting Key West. Besides the difficult checkin process the resort was beautiful and stay was nice.
宿泊されたお客様
2021 年 2 月に 1 泊滞在
6/10 (普通)
宿泊されたお客様
カップルで旅行
2021 年 2 月 27 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Did not get the room I thought I reserved ....was told I would have direct access out door of room ....ocean view but access difficult to a shore with mostly shell ...was told I was reserving a room in front of sandy beach With chaise and umbrella coverings ...
宿泊されたお客様
2021 年 2 月に 4 泊滞在
8/10 (良い)
Doug
グループ旅行
2021 年 2 月 20 日
良かった点 : 清潔度、スタッフとサービス、客室の快適度
Nearly perfect
Beautiful clean grounds. Friendly service. Excellent restaurant. A lower priced, casual bistro would have kept us on the island every night
Cottage could use a little updating: more comfortable TV room furniture, cleaned up grout in bathrooms, repaint of kitchen cabinets. It would be nice to have a smartTV so that we could use our Netflix or other streaming services
Doug
2021 年 2 月に 5 泊滞在
10/10 (非常に良い)
宿泊されたお客様
2020 年 9 月 21 日
宿泊されたお客様
2020 年 9 月に 2 泊滞在
8/10 (良い)
Fl、Id
家族旅行
2020 年 9 月 2 日
良かった点 : 清潔度、施設のコンディションと設備
It is a really nice hotel but it is overpriced. Price too high compared with the value, this was our feeling.
Fl
2020 年 8 月に 3 泊滞在
2/10 (非常に不満)
Gregory
家族旅行
2020 年 8 月 16 日
気になった点 : 清潔度、スタッフとサービス
DO NOT STAY HERE!!
AWFUL EXPERIENCE!! This is what you get for $1,200 a night:
1. Room is not ready at check in time. Resort response was there is only one person doing everything and she will get to the room when she can.
2. Room was dirty even having to wait the extra time. Dead bug on toilet paper roll, hair on toilet and scum in the shower.
3. Did room service and over 12 hours later no one came back to pick up trash despite at least two staff walking by it to drop if evening and morning items.
4. Since room was not ready until late I thought a late check out was reasonable but seemed to be an inconvenience for then. Was told 12:00 was best they could do.
5. I’ve never had a resort call and ask what time I am leaving the room until now. So concierge calls at 10:00 and wants to know what time we are leaving room and what boat we are taking to leave. I said I have to book a boat ride and he said he just wants to know when housekeeping can get in the room??!! Then tells me the porters are too busy at 11:00 to handle our bags.
6. My wife ordered a steak salad. She took a bite and said it tasted like fish. She turned it over and small pieces of fish were on the steak. So that was thrown away.
Spend half this amount in Key West for a far superior experience. I’ve had better service at $150 hotels!