外観

シェラトン カウアイ ココナッツ ビーチ リゾートの口コミ

4 out of 5

口コミ

8.6

非常に良い

評価 10 - 667 件の口コミ中 387 件が非常に良い" "
評価 8 - 667 件の口コミ中 155 件が良い" "
評価 6 - 667 件の口コミ中 65 件が普通" "
評価 4 - 667 件の口コミ中 35 件が不満" "
評価 2 - 667 件の口コミ中 25 件が非常に不満" "

9.0/10

清潔度

8.6/10

スタッフとサービス

8.6/10

設備とサービス

8.6/10

施設のコンディションと設備

8.8/10

環境への配慮

口コミ

8/10 (良い)

shinichi

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 3 泊滞在

8/10 (良い)

Yasutaka

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hollyからの返信 (投稿日 : 2024 年 2 月 14 日)
Aloha Yasutaka, Thank you for choosing Sheraton Kauai Coconut Beach Resort! We're glad you enjoyed the beautiful beach at night, and we look forward to seeing you again soon.

8/10 (良い)

MITSUO

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
プールサイドが最高
マリオットの時代を含め今回で7回目です。コロナの間にシェラトンとしてリニューアルし、プールなどが快適になった。
2023 年 5 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2023 年 6 月 4 日)
Dear Mitsuo,It was a pleasure to welcome you back to Sheraton Kauai Coconut Beach Resort during your recent visit. We're pleased to hear you had a pleasant experience and that you had the opportunity to enjoy the pool area. Thank you for sharing your comments, and we hope to welcome you back soon.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
カウアイ島、最高
景色が最高でした。ジャグジーもとても気持ち良かったです。
2020 年 2 月に 3 泊滞在

6/10 (普通)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
受付対応がイマイチ
予約時にホテル宛のコメントを書いたが返事がなく、電話でコンファメーションをしたにもかかわらず、実際には要望が通ってなかった。具体的には、朝食とエクストラベッド対応に着いて。到着後に説明したが対応はイマイチ。シェラトン クオリティではないと思った。
2020 年 2 月に 3 泊滞在

8/10 (良い)

Megumi、日本

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
11時ごろの到着になったが清掃が終わり次第、チェックインさせてもらうことが出来た。ロビーにウォーターサーバーがあり、便利だった。近くにスーパーや食事が出来るところもあり、空港からもアクセスしやすく便利だった。予約時、朝食付きだと記載されていたが食事券を貰えたのは2名分だけだった。朝食はブュッフェで注文して作ってもらえるオムレツが1番美味しかった。従業員の方々は皆さん気さくでとても感じの良い方々でした!また利用したいです。
2019 年 12 月に 1 泊滞在

10/10 (非常に良い)

Jack

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was great, and the staff accommodated us several times. Our flight kept getting bumped, and each time, they were prompt in helping, first a later check-in and another booking for another day. Cedric gave us an ocean view on our added day, and that made our last evening in Kauai even more special. Comphy beds, nice hot showers, and the daily cleaning was wonderful too.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Alicia、Greenville

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Absolutely incredible experience! Rooms are clean, spacious and comfortable. The food is excellent. Staff service is impeccable. Im so glad I chose this hotel over other options.
2024 年 5 月に 6 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 24 日)
Dear Alicia,It was such a pleasure to welcome you to Sheraton Kauai Coconut Beach Resort! Clean and comfortable lodgings are paramount to a wonderful stay, so we're glad that your room met our high standards in hospitality. Receiving recognition for our delicious offerings and hospitable team is always appreciated as well. Thank you for your perfect rating, and we hope you return soon!

10/10 (非常に良い)

Alan

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We stayed for 5 nights and couldn’t be happier! The hotel was wonderful! Beautiful pool area and beach area. Lots of seating and most with umbrella’s. Beach was awesome with chairs set up, umbrellas and even hammocks. We loved sitting there at night watching the waves come in and the sunset. Hotel was clean and well kept. Hotel staff was friendly and super helpful. We loved the bikes and took a nice long ride along the beach. The valet staff gave us great directions and tips on where to go bike riding. Absolutely nothing to complain about. They thought of everything. Will definitely stay here again if we return to Kauai!
General Managerからの返信 (投稿日 : 2024 年 5 月 24 日)
Dear Alan,We want everyone who stays at Sheraton Kauai Coconut Beach Resort to have an excellent visit, so we're happy to hear we succeeded with you! It's great to know that our friendly staff, beautiful pools, and relaxing beach helped make your visit memorable. Thank you for your kind words. We look forward to your next visit.

10/10 (非常に良い)

Dennis

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Staff is very friendly, helpful, and attentive. They truly do strive to help you enjoy your vacation, even off property.
2024 年 5 月に 5 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 24 日)
Dear Dennis,Thank you for taking a moment to share your wonderful review. We know the staff at Sheraton Kauai Coconut Beach Resort makes all the difference, and we truly appreciate you highlighting the commitment of our wonderful team. They will be delighted to know you were impressed with their service, and we look forward to welcoming you back for another memorable stay.

10/10 (非常に良い)

Steve

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great friendly staff!
2024 年 5 月に 6 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 24 日)
Dear Steve,Thank you so much for choosing to stay with us at Sheraton Kauai Coconut Beach Resort. Your kind words about our staff are greatly appreciated, and we are very happy to hear you enjoyed your stay. We hope you join us again soon. It was a pleasure hosting you.

10/10 (非常に良い)

Sara Diane

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We stayed for 10 nights, and was very happy with our room. It was clean, quiet, and the staff was very helpful. The pool area was always clean and the food was great! We will be missing this place!
2024 年 5 月に 10 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Sara,From our clean, quiet accommodations to our helpful team members, we are so happy to know that you enjoyed everything about your time with us. Thank you, and we hope to see you again soon.

10/10 (非常に良い)

James

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nine days at this property on a recent trip to Kaua’i. I can’t think of one complaint. The resort has a cool, chill vibe. The staff genuinely cared about our experience and all of the other guests we randomly met were chill. Great stay and highly recommend.
2024 年 5 月に 8 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 17 日)
Dear James,From our amazing atmosphere to our friendly team members, we are so happy you enjoyed everything about your time with us here at Sheraton Kauai Coconut Beach Resort. Your recommendation means the world to us, and we hope to see you again soon.

10/10 (非常に良い)

Arthur

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything at this hotel is great. The staff was very helpful, the food is great, the room perfect, plenty of seats at the pool. Can't beat this hotel, we had a great view of the ocean. We will be back.
2024 年 5 月に 7 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Arthur,It was a pleasure to welcome you to our little slice of paradise, and we are happy you had such an amazing stay. We are delighted you enjoyed everything from our amazing staff and delicious food to your time at the pool and the stunning ocean views. We look forward to welcoming you back to Sheraton Kauai Coconut Beach Resort for many more memorable visits.

6/10 (普通)

Sanjay

家族旅行
気になった点 : スタッフとサービス
Person checking us in was not friendly ! Our flight landed at noon and room was available but we didn’t get room even after long flight ! Corner room no views
2024 年 5 月に 7 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Sanjay,Thank you for taking a moment to review your recent stay. We're disappointed about your experience and apologize for any inconvenience. What you've described does not represent the level of quality our guests have come to expect from us. Rest assured, we will speak with our team to ensure we are meeting our high standards of hospitality going forward. Please know that room reservations are subject to change when using a third-party site. Nevertheless, it was our pleasure to welcome you, and we hope you'll consider returning for an improved stay in the future.

6/10 (普通)

Ryan

良かった点 : 清潔度
気になった点 : スタッフとサービス
We reserved a king bed sea side and upon checking in we’re told none were available, and none would be available for the entirety of our stay which turned out to be a lie. It was a long travel day so we didn’t argue. The wrong room they gave us had a broken coffee machine, a broken toilet paper holder, and the shampoo dispenser didn’t work. Next day filed a complaint and 1 hour later were moved into a king room seaside. After that terrible first day everything else went perfectly.
2024 年 5 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Ryan,Thank you for taking a moment to leave a review. We sincerely regret to learn of the inconvenience that you encountered with your first room. It's wonderful to know we were able to assist you in getting you moved to a better room and that you enjoyed the remainder of your stay. Please know for future reference that when booking through a third-party site, room assignments and requests are subject to change based on availability, though we do our best to honor requests. It was a pleasure having you here, and we hope you will give us another opportunity in the future to deliver a seamless stay worthy of a perfect rating.

10/10 (非常に良い)

Erica

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Arnie Rose

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 4 泊滞在

10/10 (非常に良い)

Joseph Edward

良かった点 : 清潔度
2024 年 2 月に 7 泊滞在

10/10 (非常に良い)

Jeanne

2024 年 4 月に 4 泊滞在

6/10 (普通)

Carly

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It’s okay. Overpriced for what it offers especially compared to neighbouring places. I asked for a late check out (an extra hour or two) and was declined which is ironic since my room wasn’t serviced until after 3pm the day before. Location is great for splitting time on different parts of the island.
2024 年 4 月に 5 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Carly,We always appreciate hearing from our guests. It's great to know that our location was convenient for your trip. While we do our best to accommodate late check-out requests, it's not always possible, depending on incoming reservations. If you're in the area again, we hope you'll come back to see us.

10/10 (非常に良い)

Maryam

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
😊 greatest
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Maryam,Thank you for your glowing review of Sheraton Kauai Coconut Beach Resort. We're delighted you enjoyed your stay, and we hope to welcome you back soon!

8/10 (良い)

Matthew

良かった点 : 清潔度、施設のコンディションと設備
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Noelle

2024 年 4 月に 8 泊滞在

10/10 (非常に良い)

Jody

2024 年 3 月に 2 泊滞在

10/10 (非常に良い)

Coleveion

2024 年 4 月に 4 泊滞在

4/10 (不満)

Lea

良かった点 : 清潔度
気になった点 : スタッフとサービス
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Timothy Raymond

良かった点 : 施設のコンディションと設備
2024 年 4 月に 5 泊滞在

2/10 (非常に不満)

Gurveer Singh

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is the worst hotel I have ever stayed in! Fun fact-- Do not forget to bring a dental kit at this hotel or they won't hesitate to publicly shame you at the front desk. When I asked for the dental kit at this 300$ a night hotel, for which you have to go to the front desk, the staff asked me and I quote-- "so you came on a trip and didn't bring a toothpaste and toothbrush" I would never ever recommend anyone to stay here. Disappointed with the hospitality. They charged 40$ resort fees per night which should've included a Lei and welcome drinks. We didn't get either. Ohh by the way light goes out for hours and you just have to deal with it! We checked in to the room and within 10 minutes maintenance comes in, because they have to fix the wiring! Why would you give me a room if you know there is a wiring problem! Unbelievably bad experience!
General Managerからの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Gurveer,Thank you for taking the time to leave your feedback. We sincerely apologize for your treatment at the front desk and will speak to our team regarding this. We can also understand the frustration of having a room that isn't ready to relax in. We apologize for any confusion about our destination fee. It does include a variety of perks, including cruiser bike rentals, high-speed internet access, self-parking, beach chairs and umbrellas, and much more. Again, your feedback is appreciated, and we hope to welcome you back in the future for a more seamless stay.

8/10 (良い)

Sal

2024 年 3 月に 6 泊滞在

10/10 (非常に良い)

STACEY

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved the free use of bicycles (though they do need to have the brakes reviewed) Room was very spacious and well appointed. Loved the ocean view. Bathroom shower was awesome and loved the bathroom accessories (shampoo, soap, conditioner) Pool and hot tub was extremely nice Everything was very well done and very high quality.
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 17 日)
Dear Stacey,It was a pleasure to welcome you as our guest, and we're elated that you thoroughly enjoyed your stay with us. Thank you for spotlighting our well-appointed suites, relaxing amenities, and stunning views. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!

10/10 (非常に良い)

Archit

家族旅行
Good ambience and super helpful staff
2024 年 4 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 17 日)
Dear Archit,Thank you for choosing Sheraton Kauai Coconut Beach Resort and for taking the time to provide your five-star rating! We are delighted to hear that our friendly service and atmosphere added to the enjoyment of your stay. It was a pleasure to host you, and we look forward to welcoming you back soon for another memorable visit.

10/10 (非常に良い)

EDYTA

2024 年 4 月に 3 泊滞在

8/10 (良い)

KATARZYNA

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very clean hotel, convenient location. Not enough space in the pool for such big hotel, you have to reserve the chair early in the morning if you want to spend the day at the pool
2024 年 4 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Katarzyna,Thank you for providing your review of Sheraton Kauai Coconut Beach Resort. It is delightful to know you enjoyed the cleanliness and location of our establishment. Your feedback regarding space at the pool is appreciated, as our team is constantly looking for ways to improve the guest experience. We hope you will consider staying with us again for an even more exceptional getaway.

10/10 (非常に良い)

Michael

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great experience
2024 年 4 月に 5 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Michael,Thank you for choosing Sheraton Kauai Coconut Beach Resort! We are so happy you had a great experience, and we look forward to seeing you again!

6/10 (普通)

Robert

2024 年 4 月に 3 泊滞在

4/10 (不満)

David

カップルで旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Did not get compensation for our room getting flooded the last night we were there, stayed for 10 nights, staff seemed to think it wasn’t a big deal, will not stay there again and will give them a bad review and referral
2024 年 4 月に 10 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 15 日)
Dear David, Thank you so much for writing to us, and please accept our sincere apologies for any inconvenience you experienced during your stay. We assure you we take this matter very seriously, and we will do everything to resolve this. Please feel free to reach out to us offline with any lingering concerns you may have, as we are always available to assist our guests. Nevertheless, it was a pleasure hosting you, and we hope you'll give us another chance to impress you should you return to Kauai.

10/10 (非常に良い)

John Lee

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Awesome everything
2024 年 4 月に 5 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 15 日)
Dear John,Thank you for leaving us a perfect rating. We are glad that you had a great stay with us, and we look forward to welcoming you back to Sheraton Kauai Coconut Beach Resort for another unforgettable getaway.

6/10 (普通)

Joseph

Bathroom is small and floor constantly wet. Only mirror is in bath. Enough storage room for 2 but not 4. Dining options are on the expensive side. Half the employees were very nice, the other half didn’t know you were there. Bellhops, if that’s what they’re still called, were the best. Friendly in and out every time.
2024 年 4 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Joseph,Guest satisfaction is important to us, so we're happy to hear some of our staff made you feel welcome. However, we apologize for any instances when that was not the case. Please also accept our apologies for any disappointment with the room setup and dining options. Your feedback helps us improve, and we'll pass your comments along to the appropriate staff members to ensure our high standards of hospitality are being met going forward. If you're in the area again, we hope you'll come back to see us for a stay that is sure to go above and beyond your expectations.

10/10 (非常に良い)

Holly Dorene、West Linn

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 7 泊滞在

8/10 (良い)

William

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I didn't like the beach. I was expecting something that was swimable but this one was way to rough to do that. The better parts were a large room, big bed, great maid service and a huge tv. I cannot speak for the eating facilities because we did not eat there.
2024 年 3 月に 7 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear William,Thank you for taking the time to leave a review. We're pleased you enjoyed our comfortable, clean accommodation and amenities, and we hope you'll stay with us again soon.

10/10 (非常に良い)

Trixie-Anne

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great place to stay. Highly recommend watching the sunrise. There is a trail nearby that is perfect for walking and biking. Very safe.
2024 年 1 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Trixie-Anne,We appreciate you taking a moment to write a review. It is a pleasure to learn you enjoyed your stay, particularly highlighting our convenient location to the trail. Thank you for choosing to stay at Sheraton Kauai Coconut Beach Resort and we look forward to welcoming you back.

4/10 (不満)

Kevin

カップルで旅行
気になった点 : 設備とサービス
Bad food, entry into room was terrible.
2024 年 3 月に 5 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Kevin,Thank you for taking the time to leave a review. We are disappointed to hear your stay was not up to your expectations and apologize for any inconvenience faced. We will use your feedback to help us evolve as a resort and improve the experience of future guests, and thank you for sharing your concerns.

10/10 (非常に良い)

Katelyn

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Our family had a great time and loved our stay here. Great pool and hot tub. Our family loved the game room. The hospitality was wonderful and the staff was very polite and accommodating. Would definitely come back.
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Katelyn,Thank you for taking the time to leave a review. We're happy to hear you and your family had such a wonderful stay with us and were able to enjoy our engaging amenities and the warm hospitality from our hard-working staff. It would be our pleasure to welcome you back, and we hope you'll come to stay with us again soon!

8/10 (良い)

Judah

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 3 泊滞在

4/10 (不満)

Tara

グループ旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Not a well maintained property, very short staffed. The GM actually asked a Dad and his children on Easter morning to get out of the pool bc it was 8:30 am and not 9am, it was Easter and asked everyone to get out of the pool. All parents were around it truly was sad. I saw him the previous day, it’s truly a man with a clipboard with minor authority recking havoc on guests. I would never stay here again!
2024 年 3 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 4 日)
Dear Tara, Thank you for notifying us of your recent experience. We're sincerely sorry to hear that your stay did not meet your expectations. While we understand your frustration regarding your pool experience, our policy is to follow our outlined pool hours. That being said, your feedback is valued as we work to continually improve our guests' experiences. Take care, and we hope to regain your confidence with a more exceptional stay in the future.

10/10 (非常に良い)

Elissa Joanne

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 7 泊滞在

10/10 (非常に良い)

Harshil

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great views a lot of amenities and facilities. Very very nice and courteous staff. I would probably expect a little more plush and luxurious interiors of the rooms.
2024 年 3 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 4 日)
Dear Harshil,Many thanks for your outstanding review of Sheraton Kauai Coconut Beach Resort! We're proud that our gracious hospitality, fantastic views, and wonderful amenities made your stay pleasant. Your comments about our accommodations will also be shared with our team, as we always strive to take guest feedback into consideration. We value your thoughtful compliments and hope you'll come back soon.

10/10 (非常に良い)

Chang

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 5 泊滞在

8/10 (良い)

Chad

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在