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シナモン シタデル キャンディの口コミ

4 out of 5
シナモン シタデル キャンディ
124, Srimath Kuda Ratwatte Mawatha, Kandy

口コミ

8.6

非常に良い

評価 10 - 294 件の口コミ中 142 件が非常に良い" "
評価 8 - 294 件の口コミ中 106 件が良い" "
評価 6 - 294 件の口コミ中 31 件が普通" "
評価 4 - 294 件の口コミ中 9 件が不満" "
評価 2 - 294 件の口コミ中 6 件が非常に不満" "

8.8/10

清潔度

8.6/10

スタッフとサービス

8.8/10

設備とサービス

8.4/10

施設のコンディションと設備

9.0/10

環境への配慮

口コミ

8/10 (良い)

トシ、コロンボ

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
部屋は清潔に保たれていて快適でした。ただ、ベランダに出る扉の建付けがイマイチでした。 ホテルの施設はコロナの影響か、ショッピングモールが閉まっていて、また、プールサイドのカフェも閉じていて残念でした。 朝食のビュッフェは品数がちょっと少ないかなとも思いますが、美味しかった。 宿泊した日はちょうどキャンディのペラヘラ祭りでしたが、今年はコロナの影響で見学できなかったみたいです。太鼓の音だけが聞こえていました。
2020 年 7 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス
Good location along with river
2019 年 4 月に 1 泊滞在
citadelからの返信 (投稿日 : 2019 年 5 月 7 日)
Dear Guest, We are delighted to know that you have enjoyed your overall stay at Cinnamon Citadel Kandy. It was a pleasure to have you with us. We would like to thank you for choosing Cinnamon Citadel. We look forward for your next visit at our property.

8/10 (良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
なかなか良かった。もう少し長く滞在したかったです。
2019 年 3 月に 2 泊滞在
JohnKeellsからの返信 (投稿日 : 2019 年 4 月 2 日)
Thanks for staying with us. We appreciate your feedback!

10/10 (非常に良い)

Yuzuki

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
正直期待していたものより良かったです! ホテルはとても快適で、プールサイドでゆっくりするだけでとてもリラックスできました。
2019 年 2 月に 1 泊滞在
kalhariからの返信 (投稿日 : 2019 年 2 月 10 日)
Dear Yuziki, Thank you so much for choosing Cinnamon Citadel Kandy, as your holiday destination and thank you so much for sharing your experience. It's indeed a pleasure to read that you enjoyed the hotel and its facilities and we are glad that you had a great time. We at Citadel Kandy strive to exceed our guest expectations at all times and we are pleased to read that we were able to do so. Whilst thanking you for your review, we sincerely look forward to the pleasure of welcoming you in the near future. Best Regards, Kalhari pathirathne Lifestylist Cinnamon Citadel Kandy

6/10 (普通)

宿泊されたお客様

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
2018 年 10 月に 2 泊滞在
Citadelからの返信 (投稿日 : 2018 年 10 月 25 日)
Dear Traveler, Thank you for taking your valuable time to rate us. It was a pleasure to have you with us. It is appreciated if you could write us in order to better ourselves further. We would like to thank you for choosing us. We look forward for your next visit at our property.

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2018 年 9 月に 1 泊滞在
kalhariからの返信 (投稿日 : 2018 年 9 月 11 日)
Dear Sir/Madam, Thank You for taking your time to rate our property with regards to your recent stay with us. It was a pleasure to have you with us. We would like to thank you for choosing Cinnamon Citadel. We look forward for your next visit at our property

6/10 (普通)

WAT、上海

キャンディでは最高峰のホテルではありますが。。
地元で高級と評されている老舗ホテル。ロビーから遠い部屋になりましたがバリアフリーになっていないので、移動が面倒でした。客室の電源プラグがマルチタイプではないので、アダプターの持参が必要(私はフロントで借りました) 。朝食は開放感あって好感持てます。1ドルでマサラティーが試せますので是非!
2018 年 8 月に 1 泊滞在
Citadelからの返信 (投稿日 : 2018 年 8 月 26 日)
Dear Guest, We are delighted to know that you have enjoyed your overall stay at our property. It was indeed a pleasure to have you with us. We have taken your comments on areas of improvement into consideration and they will be looked into. Once again we would like to thank you for choosing us. We look forward for your next visit at our property

8/10 (良い)

Shoji

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Citadelからの返信 (投稿日 : 2018 年 2 月 26 日)
Dear Guest, Thank you for taking the time to share your experience about your stay at our property.it was indeed a pleasure to have you with us. We are truly delighted to hear that you have enjoyed our hospitality and the facilities that we had to offer. While thanking you once again for this kind review we would like to see you back again at our property for your next holiday.

8/10 (良い)

Alex、B

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Restaurant is very good.
I trip from India with my wife. This restaurant offer tasty food and good viewing from 1st floor.
2017 年 6 月に 1 泊滞在

8/10 (良い)

KUMIKO

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Cinnamon Citadel Kandy
川沿いの、芝生エリアに直接出られるツインルームに1泊しました。シナモン系列のホテルは2泊目でしたが、古都キャンディだからなのか、前日に泊まったシナモンロッジハバラナよりもホテルスタッフが優しく、温かい感じがしました。朝食は生野菜もあり、申し分ない品揃えです。私たちはチャーター車での移動だったので特に気になりませんでしたが、若干郊外に建っているようなので、気軽にキャンディ湖付近をぶらぶら歩いてみたい人にはちょっと不便かも。

4/10 (不満)

Yuko 、setagaya-ku, Tokyo

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
15 minites from the center of Kandy by TukTuku. Hotel staffs were polite and their services were good. However, a room I stayed at was frowsty and it smelled bad. Not so bad, but I don't recommend this hotel strongly.

10/10 (非常に良い)

KK、japan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
森と川辺にある素敵なホテル
森と川辺にあり、市内にあるような最高の設備が整っており、プールサイドバーでは生演奏がされている。 スタッフの対応もフレンドリーでホスピタリティーがあふれている。また、朝食もとてもおいしかった。

10/10 (非常に良い)

Catharine

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel in scenic location but a bit out of centre. The staff were outstanding and the service faultless.
2024 年 4 月に 4 泊滞在

10/10 (非常に良い)

Pathmal、Holmdel

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I would have liked to see more vegetarian/vegan options on the dinner buffets. Location is about 15min from Kandy downtown -- depending on traffic this could be even longer. However, if you are looking for quite location this is perfect.
2024 年 4 月に 1 泊滞在
Greetings from Cinnamon Citadelからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Pathmal,Greetings from Cinnamon Citadel! Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We will surely take note of all the points to improve ourselves further. Whilst thanking you for your patronage, we do look forward to welcoming you to Cinnamon Citadel once again. Team Cinnamon Citadel Kandy

8/10 (良い)

Sudhir

良かった点 : 清潔度、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Cinnamon Citadel Kandy からの返信 (投稿日 : 2024 年 2 月 16 日)
Dear Value Guest,Greetings from Cinnamon Citadel!Thank you for choosing our hotel as your preferred hotel in Kandy. We appreciate your patronage and look forward to seeing you aging at Cinnamon Citadel Kandy!Thank you & regards. Team of Cinnamon Citadel Kandy !

10/10 (非常に良い)

Dilip C

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful quiet property with excellent service
2023 年 12 月に 2 泊滞在
Cinnamon Citadel Kandy からの返信 (投稿日 : 2024 年 1 月 9 日)
Dear Value Guest,Greetings from Cinnamon Citadel !Thank you for your positive review. We are glad that you enjoyed your stay at Cinnamon Citadel Kandy. Whilst thanking you for your patronage, we do look forward in welcoming you to Cinnamon Citadel once again. Team Cinnamon Citadel Kandy.

8/10 (良い)

Ravitha

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Cinnamon Citadel Kandy からの返信 (投稿日 : 2024 年 1 月 6 日)
Dear Value GuestGreetings from Cinnamon Citadel !Thank you for choosing Cinnamon Citadel as your preferred hotel. We are happy that your stay met all expectations Hoping to see you again soon.Thank you & regards, Team Of Cinnamon Citadel Kandy!

6/10 (普通)

rajadurai noel

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice location Friendly staff, Insipid food
2023 年 10 月に 2 泊滞在
Cinnamon Citadel Kandy からの返信 (投稿日 : 2023 年 10 月 19 日)
Dear Mr.Noel,Greetings from Cinnamon Citadel !Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are delighted to know that Cinnamon Citadel Kandy met your expectations, and you had a pleasant and comfortable stay with us. Whilst thanking you for your patronage, we do look forward to welcoming you to Cinnamon Citadel once again! Thank you & regards,Team Cinnamon Citadel Kandy!

8/10 (良い)

Laura、Hospitalet de Llobregat

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Perfecto para disfrutar de la ciudad
2023 年 9 月に 1 泊滞在
Anuradha からの返信 (投稿日 : 2023 年 9 月 10 日)
Greetings from Cinnamon Citadel !Dear Ms.Laura,Thank you for choosing our hotel as your preferred hotel. We hope that your stay was memorable by providing outstanding service. We are looking forward to welcoming you again at Cinnamon Citadel Kandy !Thank you & regards,Team of Cinnamon Citadel Kandy

8/10 (良い)

Amika、brampton

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 7 月に 1 泊滞在
Anuradha からの返信 (投稿日 : 2023 年 9 月 10 日)
Greetings from Cinnamon Citadel !Dear Ms.Amika,Thank you for choosing our hotel as your preferred hotel. We hope that your stay was memorable by providing outstanding service.We are looking forward to welcoming you again at Cinnamon Citadel Kandy !Thank you & regards,Team of Cinnamon Citadel Kandy

6/10 (普通)

GOWRI

I was annoyed with my registration status. I opted my reservation with breakfast included, but, hotels.Com made mistake with my reservation and this hotel denied to include complementary breakfast. I was told to pay extra for breakfast, this caused alternative arrangements on myself. My room was next to evening entertainment, music, and till midnight it was very disturbing. Payment expected only in US$, causing extra charges. Hotel location is good, but Hotels.Com mistake with reservation caused disturbance.
2023 年 7 月に 5 泊滞在
Team Cinnamon Citadelからの返信 (投稿日 : 2023 年 7 月 27 日)
Dear Gowri,Greetings from Cinnamon Citadel! We are saddened to read your review and to learn of your disappointment. We sincerely apologize for the inconvenience caused during your stay. Please be assured that we will investigate the areas you have mentioned and take corrective measures. We would like to welcome you back to an improved experience at Cinnamon Citadel Kandy. Thank you for your patronage. Best Regards, Team Cinnamon Citadel

8/10 (良い)

hajer

2023 年 7 月に 2 泊滞在
Anuradha からの返信 (投稿日 : 2023 年 9 月 10 日)
Greetings from Cinnamon Citadel!Dear Mr.Hajer,Thank you for choosing Cinnamon Citadel as your preferred hotel. We are happy that your stay met all expectations Hoping to see you again soon.Thank you & regards,Team of Cinnamon Citadel Kandy

10/10 (非常に良い)

Manju

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very nice hitel
2023 年 6 月に 4 泊滞在
FOMからの返信 (投稿日 : 2023 年 7 月 2 日)
Dear Manju,Greetings from Cinnamon Citadel! Thank you for staying with us and rating us. We look forward to welcoming you back.Regards,Dulanjan KumarasiriFront Office Manager

6/10 (普通)

Ian

良かった点 : 清潔度、客室の快適度
Mixed bag
Nice hotel with bar facing the pool. Very large room at the far end of the hotel with River view. Bar service was slow and had to go to bar to order drink. Bar was understaffed. Restaurant was badly laid out. Beef on buffet was tough. Large queues at entrance to buffet area. Squashed bug on top of toilet cistern. Overall hotel does not compare favourably with Habanara Cinnamon Lodge and Yala Cinnamon Wild. Staff were polite and friendly
2023 年 3 月に 1 泊滞在
Anuradha からの返信 (投稿日 : 2023 年 9 月 11 日)
Dear Mr.Ian,Greetings from Cinnamon Citadel!Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We will surely take note of all the points to improve ourselves further. Thank you & Regards,Team of Cinnamon Citadel Kandy !

8/10 (良い)

Piyush

家族旅行
良かった点 : 清潔度、スタッフとサービス
Amazing view of the river behind the hotel. You can enjoy the view of the pool, river and trees while have a drink from the bar. staff was courteous and helpful.
Team Cinnamon Citadel.からの返信 (投稿日 : 2023 年 2 月 6 日)
Dear Piyush,Thank you for taking your valuable time in sharing your experience with us.We are overjoyed to realize that you have had a wonderful time at our property, and we were able to make a pleasant mark in your holiday memories. While thanking your kind review, we would love to welcome you back to our property for another wonderful time.

10/10 (非常に良い)

patricia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Beautiful views and gardens, wonderful breakfast in dining room overlooking the views. Excellent location, in the heart of Ella, walking distance to centre and yet feels secluded , quiet and peaceful in hotel.
2022 年 9 月に 2 泊滞在
Dulanjan Kumarasiriからの返信 (投稿日 : 2022 年 9 月 30 日)
Dear Valued Guest, Greetings from Cinnamon Citadel!Thank you for visiting Cinnamon Citadel and taking time to review about your stay. We are delighted to receive such great comments on most of the aspects which explains your stay being brilliant. Thank you for recommending the resort to other travelers. We all look forward to the opportunity of welcoming you again.

6/10 (普通)

ALEKSANDR

2022 年 3 月に 1 泊滞在
Team Cinnamon Citadel Kandyからの返信 (投稿日 : 2022 年 3 月 14 日)
Dear Aleksandr, Thank you for taking your valuable time to rate us. It is appreciated if you could write to us on fom.citadel@cinnamonhotels.com in order to better ourselves further. We would like to thank you for choosing Cinnamon Citadel. Team Cinnamon Citadel.

10/10 (非常に良い)

Lise

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Super nice and helpful.
2022 年 1 月に 4 泊滞在
Team Cinnamon Citadel Kandyからの返信 (投稿日 : 2022 年 2 月 11 日)
Dear Lise, Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, We certainly hope to welcome you back at our resort to yet another memorable stay. Team Cinnamon Citadel.

10/10 (非常に良い)

Maud

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Très belle hôtel avec piscine et jolie vue !
Un deuxieme séjour dans cet hôtel. Nous avons été surclassé ! C’était très bien !
2022 年 1 月に 2 泊滞在
Team Cinnamon Citadel.からの返信 (投稿日 : 2022 年 2 月 2 日)
Dear Maud, Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy and we are delighted to know that you enjoyed your stay with us. We are glad to hear that the experience at the Cinnamon Citadel Kandy met your expectations and you had a pleasant and comfortable stay with us. We certainly hope to welcome you back at our resort to yet another memorable stay. Team Cinnamon Citadel.

8/10 (良い)

Kishalaya

家族旅行
良かった点 : 清潔度、スタッフとサービス
Great view of the river and adjoining woods...Very serene
2021 年 12 月に 3 泊滞在
Team Cinnamon Citadel.からの返信 (投稿日 : 2022 年 1 月 14 日)
Dear Kishalaya, Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy and we are delighted to know that you enjoyed your stay with us. We are glad to hear that the experience at the Cinnamon Citadel Kandy met your expectations and you had a pleasant and comfortable stay with us. We certainly hope to welcome you back at our resort to yet another memorable stay. Team Cinnamon Citadel.

10/10 (非常に良い)

Ralph

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The location is great, tranquil beside the river, and close to Kandy. The design is superb with the open air encouraging the breeze. But it is the staff who really make it excellent. It is the second time we have stsyed at the Citadel, and we cannot fault it. If you are visiting Kandy, this is the place to stay.
2022 年 1 月に 2 泊滞在
Team Cinnamon Citadelからの返信 (投稿日 : 2022 年 1 月 10 日)
Dear Ralph, Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy and we are delighted to know that you enjoyed your stay with us. We are glad to hear that the experience at the Cinnamon Citadel Kandy met your expectations and you had a pleasant and comfortable stay with us. Rest assured that your kind compliments will be shared with the entire team. We certainly hope to welcome you back at our resort to yet another memorable stay. Team Cinnamon Citadel.

10/10 (非常に良い)

Aurore

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
👍
2020 年 2 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2020 年 2 月に 7 泊滞在

8/10 (良い)

Alasdair

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 1 月に 1 泊滞在

10/10 (非常に良い)

Raelyn

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The hotel itself is a perfect getaway from the hustle of Kandy! It’s location is a little out of the city, but the trade off is complete tranquility! The staff are so kind and helpful, we really enjoyed our stay!
2020 年 1 月に 2 泊滞在
Siraj Khanからの返信 (投稿日 : 2020 年 1 月 27 日)
Dear Guest, Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy and delighted to know that you enjoyed your stay with us. We are glad to hear that the experience at the Cinnamon Citadel Kandy met your expectations and you had a pleasant and comfortable stay with us. Rest assured that your kind compliments will be shared with the entire team. we certainly hope to welcome you back at our resort to yet another memorable stay Siraj Khan Front Office Manager Cinnamon Citadel Kandy

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2020 年 1 月に 2 泊滞在
Siraj Khanからの返信 (投稿日 : 2020 年 1 月 27 日)
Dear Guest, Thank you for taking your valuable time to rate us. It was a pleasure to have you with us. We would like to thank you for choosing Cinnamon Citadel. We look forward to your next visit to our property. Siraj Khan Front Office Manager Cinnamon Citadel Kandy

8/10 (良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is a quiet hotel on the banks of Sri Lanka's largest river Mahaweli - ideal for leisure travellers but not so conveniently located if you are a business visitor as it is out of Kandy and Peradeniya towns.
2020 年 1 月に 3 泊滞在
Siraj Khanからの返信 (投稿日 : 2020 年 1 月 23 日)
Dear Guest, Thank you for taking your valuable time to rate us. It was a pleasure to have you with us. We would like to thank you for choosing Cinnamon Citadel. We look forward to your next visit to our property. Siraj Khan Front Office Manager Cinnamon Citadel Kandy

10/10 (非常に良い)

Pranav Kumar

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Beautiful well-maintained property. An absolute hidden gem with super friendly staff. Everything was fabulous including the restaurant. Just a few bugs here and there but with all that greenery, very natural. Highly recommended Kandy stop!
Beautiful view of River Mahaweli
Nature, Tranquility & Bliss
2020 年 1 月に 1 泊滞在
Siraj Khanからの返信 (投稿日 : 2020 年 1 月 23 日)
Dear Pranav Kumar, Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy and delighted to know that you enjoyed your stay with us. We are glad to hear that the experience at the Cinnamon Citadel Kandy met your expectations and you had a pleasant and comfortable stay with us. Rest assured that your kind compliments will be shared with the entire team. we certainly hope to welcome you back at our resort to yet another memorable stay Siraj Khan Front Office Manager Cinnamon Citadel Kandy

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The gardens are great pool is nice Staff were nice and helpful
2019 年 12 月に 3 泊滞在
HIllaryからの返信 (投稿日 : 2020 年 1 月 5 日)
Dear Guest, Thank you for taking the time to share your comments online following your recent stay with us. We are delighted to read your excellent feedback on our hotel services and facilities. Your comments are great encouragement for us to continue our commitment to service excellence. While thanking you for staying with us, we certainly hope to welcome you back at our resort to yet another memorable stay. Wish you a pleasant day, Sylvester Bensing Hillary Front Office Manager Cinnamon Citadel Kandy

10/10 (非常に良い)

Tahmina

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Perfect First Stop!
I stayed here with my fiance for 2 nights and it was amazing. This hotel is pretty luxury without the several hundred dollar price tag, and really convenient for so many reasons. Our flight arrived in the middle of the night and we went straight to this hotel, so we arrived at 6:30am when the normal check-in time is 2pm. They were booked solid so they couldn't check us in right away, but they were SO nice about it, even though it's not their responsibility to allow us such an early check-in. They even let us have the complimentary breakfast that morning, which we weren't entitled to. By the time we finished eating and spending some time in the beautiful lobby, some guests left and they were able to get us in a room by 8:30am. During our stay, we didn't spend much time in the hotel because we were out in the town or Dambulla/Sigirya area, but the time we did spend there was so nice. The rooms were always clean and the staff bent over backwards to make sure we were happy and comfortable. The pool is clean and beautiful and views of the river are really cool too. Would 1000% recommend this hotel. P.S. - they also had driver accommodations, which was very helpful for us
2019 年 12 月に 2 泊滞在
Hillaryからの返信 (投稿日 : 2020 年 1 月 4 日)
Dear Tahmina, Thank you for having chosen The Cinnamon Citadel Kandy for your stay and for highlighting the pleasant experience you had with us through such a wonderful review online Thank you for your kind and wonderful words of praise for the team who ensured detailed attention to all aspects making your trip comfortable. The team at Citadel endeavours to give the best of their services and attention at all times to make the vacations of our every guest memorable. We are fascinated to read that the efforts made by the team contributed to your stay with us and that you were able to take back fond memories of your stay. We have shared your kind feedback with our entire team and they are very glad to have been able to assist you and for having being given the opportunity of creating everlasting memories. This will motivate all our team members to continue to strive harder to excel in providing memorable experiences to our guests. Wish you a pleasant day, Sylvester Bensing Hillary Front Office Manager Cinnamon Citadel Kandy

8/10 (良い)

HARSHA S

家族旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Enjoyable stay at an amazing property
Fantastic property. Rooms were spacious, clean and comfortable with all amenities. Poolside is great, had a wonderful breakfast spread. Staff were courteous and nice. Service is on the slower side. Took 30 mins to get us a pot of coffee (room service) and 45 mins to serve dinner for two dishes. This seems to be the norm across Sri Lanka though
2019 年 12 月に 2 泊滞在
Hillaryからの返信 (投稿日 : 2020 年 1 月 3 日)
Dear Harsha s, Thank you for staying at the Cinnamon Citadel Kandy during your recent trip to Sri Lanka. We are delighted to read your review and thank you for taking the time to write such excellent feedback. The entire team were very pleased knowing that you had a fantastic and comfortable stay with us and have created long-lasting fond memories of your stay with us. Thank you for choosing to stay with us and we hope to welcome you back for many more memorable stays with us. Wish you a pleasant day, Sylvester Bensing Hillary Front Office Manager Cinnamon Citadel Kandy

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lovely stay. Would recommend to anyone
Great breakfast & lovely location by the river. Great pool.
2019 年 12 月に 2 泊滞在
Hillaryからの返信 (投稿日 : 2019 年 12 月 31 日)
Dear Guest, Thank you so much for having chosen The Cinnamon Citadel Kandy, It gives us immense pleasure to note that you enjoyed all aspects of your stay with us. We wish to express my sincere gratitude for the five-star rating you have offered for the product, the team and our services. It is always our pleasure having you staying with us and we look forward to welcoming you back again soon. Wish you a pleasant day. Sylvester Bensing Hillary Front Office Manager Cinnamon Citadel Kandy

8/10 (良い)

Mary

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
rnight stay
Really liked this hotel in a lovely setting. V spacious well equipped bedroom. Unfortunately out stay was too short
2019 年 12 月に 1 泊滞在
Hillaryからの返信 (投稿日 : 2019 年 12 月 28 日)
Dear Mary Thank you for sharing your feedback and a four-star rating on following your stay at Cinnamon Citadel Kandy. We are delighted to know that you enjoyed the hospitality and services provided during your stay and that we were able to live up to your expectations. While thanking you for staying with us, we certainly hope to welcome you back at our resort to yet another memorable stay. Wish you a pleasant day. Sylvester Bensing Hillary Front Office Manager Cinnamon Citadel Kandy

8/10 (良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great bar/terrace, pool, excellent food and service
2019 年 12 月に 1 泊滞在
Siraj Khanからの返信 (投稿日 : 2020 年 1 月 23 日)
Dear Guest, Thank you for taking your valuable time to rate us. It was a pleasure to have you with us. We would like to thank you for choosing Cinnamon Citadel. We look forward to your next visit to our property. Siraj Khan Front Office Manager Cinnamon Citadel Kandy

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great spot in Kandy
Cinnamon Citadel Kandy is a nice hotel just along the river outside of Kandy. Nice pool (not huge), food is good, service is friendly. Rooms are funky 1970's style. Overall we enjoyed our stay. Note: despite what the description says, this is not walking distance to town.
2019 年 11 月に 2 泊滞在
Hillaryからの返信 (投稿日 : 2019 年 12 月 14 日)
Dear Guest, Thank you very much for your kind review. It is great to know that you had a wonderful time at the Cinnamon Citadel Kandy. We always try to perfect our service to ensure that guests have the best experience possible. We hope to have a chance of welcoming you back on your next holidays to Kandy. We would love to give you hospitality again at Cinnamon Citadel Kandy Wish you a pleasant day, Sylvester Bensing Hillary Front Office Manager Cinnamon Citadel Kandy

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I have booked the hotel for my mom’s birthday and arranged a room plus breakfast for two days. Later I changed it as my sister was able to go as well. There were initial issues when they go as booking was for two people however the food and beverage manager, Mohan, stepped in and sort everything and my parents had the most fantastic time. Great food, location and wonderful staff. Highly recommend 😃
2019 年 12 月に 2 泊滞在
Hillaryからの返信 (投稿日 : 2019 年 12 月 10 日)
Dear Guest, Thank you for choosing Cinnamon Citadel to celebrate your mom’s birthday and encouraging comments and for taking the time and the effort to write us a review. We are happy to see great comments about the service and facilities that highlighted the experience you had whilst a guest at our hotel. We will share your assessment with the team especially Mohan and they will appreciate your very positive feedback, as it will continue to motivate them to perform at this level. Wish you a pleasant day, Sylvester Bensing Hillary Front Office Manager Cinnamon Citadel Kandy

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great food at the resturant great breakfast spread and great dinner buffet spread , great views of the river side
2019 年 11 月に 2 泊滞在
Hillaryからの返信 (投稿日 : 2019 年 11 月 28 日)
Dear Guest, Thank you for staying at the Cinnamon Citadel Kandy during your recent trip to Sri Lanka. We are delighted to read your review and thank you for taking the time to write such excellent feedback. The entire team were very pleased knowing that you had a fantastic and comfortable stay with us and have created long-lasting fond memories of your stay with us. Thank you for choosing to stay with us and we hope to welcome you back for many more memorable stays with us. Wish you a pleasant day, Sylvester Bensing Hillary Front Office Manager Cinnamon Citadel Kandy

10/10 (非常に良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Tutto perfetto. Struttura e camera. Ottima colazione.
2019 年 2 月に 1 泊滞在
Hillaryからの返信 (投稿日 : 2019 年 11 月 19 日)
Dear Guest, Thank you so much for choosing to stay with us again and also for taking the time and effort to share your review. We are constantly striving to improve and make our Guest’s experiences more enjoyable and satisfying and your ratings are valuable to us. We are delighted that you enjoyed your stay with us and hope that we will have the opportunity to welcome you back soon. Wish you a pleasant day, Sylvester Bensing Hillary Front Office Manager Cinnamon Citadel Kandy

8/10 (良い)

PATRICE

2019 年 11 月に 1 泊滞在

8/10 (良い)

Darryl

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Shower fan
Fan in shower was not strong enough for the steam
2019 年 11 月に 1 泊滞在
Hillaryからの返信 (投稿日 : 2019 年 11 月 12 日)
Dear Darryl, Thank you for your feedback following your recent stay with us. We regret any inconvenience that may have been caused to you during your stay with us. We thank you for the constructive feedback which is truly invaluable to us and we will certainly take the highlighted area in to consideration for the area of improvement. While thanking you for taking time to write to us, we certainly hope to have the privilege of welcoming you back at our Hotel, for a stay that we guarantee, will be memorable. Wish you a pleasant day, Sylvester Bensing Hillary Front Office Manager Cinnamon Citadel Kandy