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メトロポール ホテル カンパラの口コミ

3.5 out of 5
メトロポール ホテル カンパラ
Windsor Crescent Road Plot 51-53, Kampala, Central

口コミ

7.0

良い

評価 10 - 44 件の口コミ中 6 件が非常に良い" "
評価 8 - 44 件の口コミ中 21 件が良い" "
評価 6 - 44 件の口コミ中 9 件が普通" "
評価 4 - 44 件の口コミ中 4 件が不満" "
評価 2 - 44 件の口コミ中 4 件が非常に不満" "

7.8/10

清潔度

7.6/10

スタッフとサービス

7.2/10

設備とサービス

7.0/10

施設のコンディションと設備

10/10

環境への配慮

口コミ

4/10 (不満)

Masateru

2021 年 8 月に 1 泊滞在
NEIRAJからの返信 (投稿日 : 2021 年 10 月 22 日)
Dear Valued Guest, Thank you for your positive comments. We are glad that the team made your stay comfortable. Your encouraging comments will help us do better. We look forward to welcome you back soon. Yours sincerely, NEERAJ

8/10 (良い)

Tai

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
大変快適な滞在でした。従業員の気持ちよい対応と美味しい朝食に感謝。エンテベ空港へのアクセスにも便利。
2019 年 9 月に 1 泊滞在
Reservationsからの返信 (投稿日 : 2019 年 10 月 12 日)
We appreciate your review. Thank you Best Regards

8/10 (良い)

Svenja

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 2 月に 1 泊滞在

10/10 (非常に良い)

Shrinivasan

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Stay was comfortable
2021 年 11 月に 7 泊滞在
NEIRAJからの返信 (投稿日 : 2021 年 12 月 1 日)
Dear Mr.Shrinivasan, Thank you so much for your review.We are glad that your stay was comfortable. We look forward to welcome you again.

10/10 (非常に良い)

EYAL SHIMON

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 9 月に 5 泊滞在
NEIRAJからの返信 (投稿日 : 2021 年 10 月 22 日)
Dear Valued Guest, Thank you for your positive comments. We are glad that the team made your stay comfortable. Your encouraging comments will help us do better. We look forward to welcome you back soon. Yours sincerely, NEIRAJ

6/10 (普通)

Abu Bakarr

良かった点 : 客室の快適度
The hotel neds some updates, it's very old
2020 年 3 月に 1 泊滞在
METROPOLE HOTEL KAMPALAからの返信 (投稿日 : 2020 年 3 月 18 日)
Dear Abu, Greeting from metropole hotel Kampala. Your comment is highly appreciated and forwarded Best regards, IK.

2/10 (非常に不満)

Unsatisfied

出張
良かった点 : 清潔度
気になった点 : スタッフとサービス
I I didn't like how a night shift employee checked into my room at 5:30 in the morning while i was at the gym. The employee had no reason to be in my room at that time and he couldn't give me a reason why he was there. Then i call the front desk to report the incident and its the same employee who picked up the phone and assured me that no one was in my room. When the morning supervisor came we reviewed the camera and sure enough that employee was in my room for no apparent reason. I was forced to check out of the hotel prematurely and had to find another secure hotel. I will never go back to that hotel for poor security.
2020 年 3 月に 6 泊滞在

6/10 (普通)

宿泊されたお客様

出張
Good basic rooms, restaurant. Very good value
2020 年 3 月に 2 泊滞在
METROPOLE HOTEL KAMPALAからの返信 (投稿日 : 2020 年 3 月 18 日)
Dear Guest, Greetings from metropole hotel Kampala. Your comment is highly appreciated and we hope to host you again. Best regards, IK

6/10 (普通)

Adam

出張
良かった点 : 客室の快適度
2020 年 3 月に 2 泊滞在
Metropole hotel kampalaからの返信 (投稿日 : 2020 年 3 月 9 日)
Dear Adams, Greeting from Metropole Hotel Kampala. Thank you for staying at metropole hotel Kampala. We hope to host you again. Best regards, IK.

2/10 (非常に不満)

Vianney

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
My worse stay in Metrople kampala -feb'2020
Hotel stay was worse -compare to my previous visits. property is old not maintained well -insuffient lighting in wash room /fused bulbs/ dusty rooms / ineffective air condition in room .. etc etc . ANTS were seen around and also a small RAT that was moving about -reported to the reception-on check out. food and facility average - I do not recommend this property to anyone and will never stay again.
2020 年 2 月に 2 泊滞在
Metropole hotel kampalaからの返信 (投稿日 : 2020 年 2 月 24 日)
Dear Mr.Vianney, Greeting from metropole hotel Kampala. All our rooms are well maintained and also all issues are followed up by our team. Best regards, IK.

8/10 (良い)

Jan

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 1 月に 1 泊滞在
Metropole Hotelからの返信 (投稿日 : 2020 年 2 月 13 日)
Dear Guest, Thank you for your feed back. Its really means alot. Best Regards,

8/10 (良い)

宿泊されたお客様

2020 年 2 月に 1 泊滞在
Metropole Hotel Kampalaからの返信 (投稿日 : 2020 年 2 月 12 日)
Dear Guest, Thank you for your feed back its really means to us. Best Regards

8/10 (良い)

Kevin、Houston

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was very helpful and went out of their way to answer my every request. I think the rooms would be better with carpet rather than bare tile and a pair of house slippers or shoes would make a difference with the bare tiles. Water pressure is good though the shower would do better with a sliding glass door rather than a curtain. The breakfast is good and has nice variety. A little noisy in the morning due to being next to a major road but it is manageable. Overall I would stay here again.
2020 年 1 月に 1 泊滞在
M M Managerからの返信 (投稿日 : 2020 年 1 月 23 日)
Dear Kevin, Thank you for taking the time to write to us such a good review of Metropole Hotel following your recent visit to Kampala. I am delighted that you had such a pleasurable stay & helpful staff. We will definitely look into the services which you mentioned and your feedback will be discussed across the departments. We would be delighted to welcome you back once again in the future and please feel free to contact the hotel to arrange for your booking. Best Regards, Manager Metropole Hotel

2/10 (非常に不満)

Charles、USA

出張
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
If you have no better place to stay,then book this hotel.very poor ethics in regards to front desk and management. Booked a fully paid stay for 15 days but due to other obligations had to leave in 5 days, with booking company promising to refund my balance. The hotel management RIPPED me off by refusing to honor the request from Expedia. Again if you have no better place to stay and all the many surrounding hotels are full then make this your choice. For me i will never.
2019 年 12 月に 13 泊滞在
Reservations Metropole Hotel Kampalaからの返信 (投稿日 : 2020 年 1 月 9 日)
Dear Mr. Charles, Kindly be informed that there is a miss understanding about your refund amount. Please note that the charges were only made for the nights you stayed with Metropole Hotel. We kindly advise you to contact Expedia for your remaining refund amount since you choose to pay through Expedia. No payments were made for accommodation by you at the Hotel. Best Regards,

6/10 (普通)

宿泊されたお客様

出張
良かった点 : 清潔度
Surprised and Embarrassed
Somewhat surprised to assign a lower classified room rather than a pre-booked one. I was more embarrassed because they didn't ask for any comment or understanding on this at the time of check-in. Facility status varies from room to room. Especially, lighting and bathroom drainage are different. Housekeeping time varies with employees. Accommodation costs US$ 75/day, which is not cheap.
2019 年 11 月に 4 泊滞在
Metropole からの返信 (投稿日 : 2019 年 11 月 29 日)
Dear Guest, Thank you for staying at Metropole hotel Kampala. Your comment is highly appreciated. Our rooms are classified into standard golf view and standard front view, so we dot have lower classified rooms as it was allocated front view room which faces the road side.If guest needs to be upgraded it can be done on request at an extra charges. Upon our room lighting and bathroom drainage, we are closely working hand in hand with maintenance , housekeeping and front desk to give better services 24 hours. Kind regards, I.K

4/10 (不満)

HYANGHEE

出張
気になった点 : 施設のコンディションと設備、客室の快適度
very noisy on the street sided room. I cant sleep due to loud club music
2019 年 11 月に 4 泊滞在
Management からの返信 (投稿日 : 2019 年 11 月 27 日)
Dear Hyanghee, Firstly we like to apologize for the inconvenience which caused during your stay. For the loud music from the opposite fame Club next to our Hotel, we raise the matter with the legal authorities. This will soon be handle by the Local City Council Noise pollution Department. Best Regards, Reservations

8/10 (良い)

宿泊されたお客様

良かった点 : スタッフとサービス
2019 年 10 月に 1 泊滞在
Reservationsからの返信 (投稿日 : 2019 年 10 月 22 日)
Dear Guest, Thank you for your valuable feed back. Best Regards Metropole Hotel Kampala

10/10 (非常に良い)

helle

2019 年 9 月に 5 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 8 月に 14 泊滞在
Metropole hotel Kampala.からの返信 (投稿日 : 2019 年 8 月 30 日)
Thank you for staying at Metropole hotel Kampala. Regards reservations.

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2019 年 8 月に 1 泊滞在
Metropole Hotel Kampalaからの返信 (投稿日 : 2019 年 8 月 28 日)
Thank you for staying at Metropole Hotel kampala. Your review is highly appreciated. Regards reservations.

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Bonne ubication. Calme et lumineux.
Bonne ubication. Calme et lumineux. Restauration pas top.
2019 年 4 月に 1 泊滞在
Metropole Hotelからの返信 (投稿日 : 2019 年 7 月 22 日)
Dear Guest. Thank you for staying at Metropole hotel Kampala. Your comment is highly appreciated. Regards reservations.

10/10 (非常に良い)

Alessandro

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 7 月に 8 泊滞在
Metropole hotel Kampala からの返信 (投稿日 : 2019 年 7 月 14 日)
Thank you for staying at metropole hotel Kampala. And we hope to see you again Regards reservations.

8/10 (良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Food from restaurant was excellent especially the Thai and the fish. Room at the back was noisy with traffic and people talking outside. Ask for rooms in the front. Adequate gym facility. Good siting area for a small hotel
2019 年 7 月に 2 泊滞在
Metropole Hotel Kampala.からの返信 (投稿日 : 2019 年 7 月 9 日)
Dear Anonymous, Thank you for staying at Metropole hotel Kampala. Your comment is highly appreciated and the rooms at the back are being worked with noisy proof. Regards reservations.

8/10 (良い)

Alessandro

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 5 月に 12 泊滞在
Reservationsからの返信 (投稿日 : 2019 年 5 月 23 日)
Thank you for your feedback.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 5 月に 2 泊滞在
Reservationsからの返信 (投稿日 : 2019 年 5 月 15 日)
Thank you for your review, really appreciated

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The breakfast spread each morning was excellent, and the food in the restaurant is also excellent. The staff is very friendly and helpful. Both times I have stayed at the hotel, the air conditiong was not working, which made it difficult to sleep
2019 年 4 月に 5 泊滞在
Metropole Hotel Kampalaからの返信 (投稿日 : 2019 年 5 月 5 日)
Dear Guest, Thank you so much, we appreciate your detailed comments. We will look into the issue which you mention. Best Regards Metropole Hotel Kampala

8/10 (良い)

宿泊されたお客様

2019 年 4 月に 1 泊滞在
Metropole Hotel Kampalaからの返信 (投稿日 : 2019 年 5 月 5 日)
Thank you!

8/10 (良い)

Raheel、London

出張
良かった点 : 清潔度、スタッフとサービス
Very cooperative staff and rooms are run down a bit.
2019 年 3 月に 9 泊滞在
Managerからの返信 (投稿日 : 2019 年 3 月 21 日)
Dear Guest, Thank you for your feedback. Really appreciated, we will look in to the issues you mention to make sure next time you will have a wonderful stay. Best Regards, Metropole Hotel

8/10 (良い)

宿泊されたお客様

出張, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff is extremely friendly and attentive.They made my stay all the better
2019 年 3 月に 5 泊滞在
Reservationsからの返信 (投稿日 : 2019 年 3 月 11 日)
Dear Guest, Thank you so much for your feedback. Hope to see you again for another wonderful stay with us. Best Regards Metropole Hotel Kampala

4/10 (不満)

Rebecca

良かった点 : 清潔度
気になった点 : スタッフとサービス
Great location, not worth the money
The breakfast is terrible, seems like it was cooked a few days ago as nothing tasted fresh, very few options as well. Hotel staff could be trained in customer service as it seems like none of them wanted to be there. The rooms could also be refurbished.
2018 年 12 月に 1 泊滞在
James Nakisaからの返信 (投稿日 : 2019 年 1 月 8 日)
Dear Guest Greetings from Metropole Hotel Kampala we really apologize for the inconveniences caused during your stay with us. Management is taking a serious concern regarding all issues you have mentioned with very keen attention to ensure a comfortable atmosphere for all our beloved guests since they are our number one priority at our Hotel. Your willingness to share your thoughts with us was highly appreciated

4/10 (不満)

宿泊されたお客様

気になった点 : スタッフとサービス、施設のコンディションと設備
Breakfast choice was poor
2018 年 11 月に 1 泊滞在
James Nakisaからの返信 (投稿日 : 2019 年 1 月 8 日)
Dear Guest Greetings from Metropole Hotel Kampala We would like to inform you that we are expanding our menu in correspondence to all our beloved guests who come from various parts of the world in order to satisfy their desires as far as breakfast is concerned and giving them a broad choice of continental breakfast. Your willingness to share your thoughts with us was highly appreciated.

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2018 年 11 月に 3 泊滞在
Reservations Metropole Hotel Kampalaからの返信 (投稿日 : 2018 年 12 月 6 日)
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 (良い)

Emma

良かった点 : 清潔度、スタッフとサービス
Rooms were spacious and comfortable and the staff very friendly. One side of the hotel was very noisy because of a bar down the road so request a room on the golf course side for less disturbance.
2018 年 3 月に 5 泊滞在
James Nakisaからの返信 (投稿日 : 2018 年 4 月 26 日)
Dear Emma Greetings from Metropole Hotel Kampala Thank you very much for your review of your recent stay at our hotel. Your feedback was extremely valuable to us; All comments were worth reading and learning from. We greatly appreciate that. For the issue of noise from the outside bar, we already forwarded the matter to the concerned authorities to take necessary action. We were more than happy to be your residence away from home, and we look forward to welcoming you again

8/10 (良い)

Kate

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Comfortable stay
The recent stay at the Metropole Hotel in Kampala was pleasant. The hotel is generally clean and maintained however it is getting a little shabby. On the other hand the staff could not be faulted. Nothing was too much trouble, every request we had was dealt with efficiently and with graciousness. The room was always clean and fresh and the general areas were also clean. Of special mention is Agatha who organised our daily travel - she went above and beyond to ensure we travelled safely, comfortably and efficiently even in the crazy traffic of Kampala. All the drivers were courteous and helpful with one in particular waiting 2 hours when an appointment overrun. If you are looking for somewhere where you feel looked after then I would definitely book at The Metropole.
2018 年 2 月に 5 泊滞在
James Nakisaからの返信 (投稿日 : 2018 年 3 月 13 日)
Dear Guest Greetings from Metropole Hotel Kampala Your feedback was extremely valuable to us. It means a lot to us to hear when we have had a success. All comments were worth reading and learning from. We were more than happy to be your residence away from home, and we look forward to welcoming you again

8/10 (良い)

Jan Bisumbule Hedegaard

良かった点 : スタッフとサービス、客室の快適度
Ikke helt perfekt. Men acceptabel!
Rengøringen var ikke helt god. Virkede lidt som der ikke helt var styr på rengøringen af rummene. Man kunne godt se at hotellet var gammelt og slidt. Men alt det blev helt og opvejet af et utroligt flink, smilende og meget hjælpsom personale. Så alt i alt 3 1/2 stjerne jeg vill ikke betænke mig på at benytte hotellet igen!
2017 年 11 月に 2 泊滞在

8/10 (良い)

helle

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2017 年 9 月に 5 泊滞在

6/10 (普通)

Johanna

良かった点 : 清潔度、スタッフとサービス、客室の快適度
2017 年 9 月に 4 泊滞在

8/10 (良い)

Shiraz

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good experience.
Hotel was located in a good spot. Overall experience was good. Staff were friendly and helpful. More TV channels would have been nice.
2017 年 8 月に 3 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Rooms on street side are loud. Great staff. Location close to clubs. Good food.

6/10 (普通)

宿泊されたお客様

良かった点 : スタッフとサービス、客室の快適度
The facilities are sufficient, although do show some wear and tear, though this may add to the experience of your visit. Internet service is slow, but can handle most email needs.

2/10 (非常に不満)

Pradeep

1st time booked hotel from Hotels.com and screwd
Not much issue with hotel but screwed with hotels.com

6/10 (普通)

宿泊されたお客様

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Basic
The hotel is in a pretty convenient location but is very basic and over priced.

8/10 (良い)

KivuluTravelor

良かった点 : 清潔度、スタッフとサービス、客室の快適度
very nice hotel
very nice hotel. comfort, amenities, restaurant all very nice. Excellent breakfast buffet. Bed was very, very comfortable. Hall lights often turned off, poor visibility to room. Internet spotty, but were upgrading room connetions,. (fine in lobby)

6/10 (普通)

Robert、california

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
only if I get a room opposite the busy street
This is a clean, safe and comfortable hotel which is reasonablly priced.However one side of the hotel faces a very busy street which may be disturbing.They should consider sound proof windows.They levey a 4% charge for use of credit cards which is not posted but told to you at the time of checking out.This is a scam.