Dear Ichiro,Thank you for choosing Mercure Jakarta Kota for your stay, and for taking the time to share your feedback.We are pleased to know that you had an overall positive experience during your stay. We would greatly appreciate any specific comments or suggestions you may have to help us improve further.Your feedback is invaluable to us, and we hope to welcome you back in the future for an even more enjoyable stay.Sincerely,Teuku Rusiansyah - General Manager
Dear Mr. Hiroyasu,Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our staff to be helpful during your stay at Mercure Jakarta Kota.Please accept our sincere apologies for any inconvenience you experienced regarding the availability of towels in your room. Rest assured, we will address this with our housekeeping team to ensure such oversights do not occur in the future.Your valuable comments are vital to us as we continuously strive to enhance our services and facilities. If there is anything else you would like to bring to our attention or if you have any additional feedback, please feel free to let us know.We truly value your patronage and hope to have the opportunity to welcome you back for an improved and more satisfying experience in the future.Sincerely,
Dear Yoshio,On behalf of the entire team at Mercure Jakarta Kota, I want to extend our sincerest gratitude for taking the time to share your valuable feedback with us. Your comments play a crucial role in our continuous efforts to improve and deliver exceptional experiences to our esteemed guests like you.We are thrilled to learn that you had a wonderful stay with us, and that you found our hotel to be a pleasant environment for your visit. Your kind words regarding our convenient location and the ease of finding nearby dining options are greatly appreciated.Rest assured that your feedback will be shared with our team, and we will use it as a source of inspiration to further elevate the quality of our services and facilities.Once again, thank you for choosing Mercure Jakarta Kota for your recent stay. We are eagerly looking forward to welcoming you back for another memorable experience in the near future.Sincerely,
Dear Valued Guest,
Thank you for taking your value time to share your feedback which will help us to provide the better facilities and services.
I wish to apologize on this occasion. Rest assured that we will being looking to bring the necessary improvement on the highlight point. Thank you for letting us know.
We hope to be able to welcome you back again and better serve you in the near future.
Sincerely
Teuku Rusiansyah - General Manager
Dear Valued Guest,
Thank you for your time to rate us on on expedia.
It would be helpful for us if you could share us your experience by letting us know in detail so we can follow up if there is any improvement we can do or action to be taken during your recent stay with us.
Many Thanks,
Riganda Togatorop - General Manager
Dear Valued Guest,
Warmest greetings from Mercure Jakarta Kota.
Thank you for taking the time to tell us about your experience at the Mercure Jakarta Kota. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback regarding our room has been shared with the department concerned for improvement. And we are still continuing to carry out renovations and improvements in phases for areas in the hotel, including rooms, bathrooms and facilities inside; and hopefully this change will make the atmosphere of your next stay even more comfortable and better.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Riganda Togatorop
General Manager
Dear Valued Guest,
Thank you for taking the time to tell us about your experience at the Mercure Jakarta Kota. I appreciate you bringing this matter to our attention therefore giving us the opportunity to improve.
Your feedback regarding power socket, we are still on process one by one to additional power socket in room. I hope this improvement will make your stay more comfortable.
Your positive praise for our teams has been shared because this is one tool to always motivate the team to continue to provide great service to our guests. We are also glad that our location has benefited you.
We sincerely thank you for sharing your experience and we do look forward to welcoming you back to Mercure Jakarta Kota.
Sincerely,
Riganda Togatorop - General Manager
Dear Valued Guest,
Thank you for taking time to share your thought about us at Hotels.com following your recent visit. It is a pleasure that our hotel has benefited you.
Further to your comment, it would be helpful for us if you could share us your experience by letting us know in detail so we can follow up if there is any improvement we can do or action to be taken.
Many thanks,
Riganda Togatorop - General Manager
Dear Mr. Ranu Wijaya,
Greetings from Mercure Jakarta Kota
Thank you for taking the time and effort to fill up our online survey regarding your recent stay at Mercure Jakarta Kota.
We regret to learn that you had disappointment on our room and in room dining. I would like to assure you that your feedback have been shared with the rest of the team and that we are taking series of steps to evaluate and improve our services in those areas.
Please rest assured that your feedback matters to us that it is through feedback such as yours that we are able to improve the quality of our products and services.
Once again, thank you for your feedback and we do hope that we will have the pleasure to better serve you again in your future trips to Jakarta.
Sincerely,
Riganda Togatorop - General Manager
Dear Valued Guest,
Thank you for taking the time and effort to fill up our online survey regarding your recent stay at Mercure Jakarta Kota and rating it with 5 stars. We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Riganda Togatorop - General Manager
10/10 (非常に良い)
宿泊されたお客様
2019 年 7 月 13 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
広く清潔感がありとてもよかったです。
宿泊されたお客様
2019 年 7 月に 8 泊滞在
GMからの返信 (投稿日 : 2019 年 8 月 10 日)
Dear Valued Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Riganda Togatorop - General Manager
8/10 (良い)
宿泊されたお客様
2019 年 7 月 9 日
良かった点 : スタッフとサービス、設備とサービス
it was great hospitality service with a reasonable coat.
宿泊されたお客様
2019 年 7 月に 1 泊滞在
GMからの返信 (投稿日 : 2019 年 7 月 10 日)
Dear Valued Guest,
Thank you for taking the time and effort to fill up our online survey regarding your recent stay at Mercure Jakarta Kota. We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Riganda Togatorop - General Manager
8/10 (良い)
宿泊されたお客様
2019 年 7 月 4 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
スタッフが親切。設備、食事も問題ない。
宿泊されたお客様
2019 年 7 月に 1 泊滞在
GMからの返信 (投稿日 : 2019 年 7 月 10 日)
Dear Mr. Mick,
Thank you for taking the time and effort to fill up our online survey regarding your recent stay at Mercure Jakarta Kota. We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Riganda Togatorop - General Manager
8/10 (良い)
宿泊されたお客様
2019 年 5 月 25 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス
少し設備が古く感じましたが問題のないレベルです。
宿泊されたお客様
2019 年 5 月に 1 泊滞在
GMからの返信 (投稿日 : 2019 年 6 月 10 日)
Dear Valued Guest,
We very much appreciate your comments regarding your stay at the Mercure Jakarta Kota.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Riganda Togatorop - General Manager
Dear Valued Guest,
We very much appreciate your comments regarding your stay at the Mercure Jakarta Kota.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Riganda Togatorop - General Manager
10/10 (非常に良い)
Toshihisa
2019 年 5 月 13 日
良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Good to stay one day in CGK.
good location to visit Chine town and Kota on foot,
Toshihisa
2019 年 5 月に 1 泊滞在
GMからの返信 (投稿日 : 2019 年 5 月 30 日)
Dear Mr. Toshihisa,
Thank you very much for choosing to stay at Mercure Jakarta Kota and rating it with 5 stars. We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Riganda Togatorop - General Manager
10/10 (非常に良い)
RIKA
2019 年 5 月 7 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good quality !
I stayed for 1 night on a transit for diving tour. Spacious comfortable room, clean bathroom, hot shower, good quality staff.
I want to stay here again.
RIKA
2019 年 5 月に 1 泊滞在
GMからの返信 (投稿日 : 2019 年 5 月 30 日)
Dear Mrs. Rika,
Thank you very much for choosing to stay at Mercure Jakarta Kota. We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Riganda Togatorop - General Manager
8/10 (良い)
ボビー、西日本
2019 年 5 月 5 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
シャワーが一新されており、締まりの悪い蛇口や安定しない湯温が全て改善されていました。
ボビー
2019 年 4 月に 8 泊滞在
GMからの返信 (投稿日 : 2019 年 5 月 30 日)
Dear Valued Guest,
I would like to sincerely thank you for staying with Mercure Jakarta Kota and for taking the time to share your experience during your stay.
I took note of improvement for water tap and the unstable water temperature and please rest assure that we are taking it seriously and find ways to improve it. Your feedback is highly appreciated as this will help us improve the level of service to our guests.
All colleagues of Mercure Jakarta Kota are looking forward to welcoming you back in the near future.
Sincerely,
Riganda Togatorop - General Manager
8/10 (良い)
宿泊されたお客様
2019 年 5 月 3 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
宿泊されたお客様
2019 年 4 月に 5 泊滞在
GMからの返信 (投稿日 : 2019 年 5 月 30 日)
Dear Valued Guest,
Thank you for taking the time and effort to fill up our online survey regarding your recent stay at Mercure Jakarta Kota. We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Riganda Togatorop - General Manager
2/10 (非常に不満)
宿泊されたお客様
2019 年 5 月 2 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
宿泊されたお客様
2019 年 4 月に 3 泊滞在
GMからの返信 (投稿日 : 2019 年 5 月 30 日)
Dear Valued Guest,
Thanks for your time to rate us on online survey.
Further to your feedback, it would be helpful for us if you could share us your experience by letting us know in detail so we can follow up if there is any improvement we can do or action to be taken during your recent stay with us.
Many thanks,
Riganda Togatorop
General Manager
10/10 (非常に良い)
宿泊されたお客様
2019 年 4 月 14 日
良かった点 : スタッフとサービス、設備とサービス
宿泊されたお客様
2019 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2019 年 4 月 17 日)
Dear Valued Guest,
Thank you for taking the time and effort to fill up our online survey regarding your recent stay at Mercure Jakarta Kota and rating it with 5 stars. We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Riganda Togatorop - General Manager
8/10 (良い)
宿泊されたお客様
2019 年 3 月 28 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
特に気になる点もなく快適に過ごせました。
宿泊されたお客様
2019 年 3 月に 3 泊滞在
GMからの返信 (投稿日 : 2019 年 4 月 2 日)
Dear Valued Guest,
Thank you for taking the time and effort to review regarding your recent stay at Mercure Jakarta Kota. We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Jamal Muhamad - General Manager
4/10 (不満)
宿泊されたお客様
2019 年 3 月 19 日
良かった点 : 清潔度
宿泊されたお客様
2019 年 3 月に 2 泊滞在
GMからの返信 (投稿日 : 2019 年 4 月 30 日)
Tamu yang terhormat,
Salam dari Mercure Jakarta Kota Hotel. Terima kasih telah meluangkan waktu untuk berbagi mengenai pengalaman Anda di Mercure Jakarta Kota Hotel. Saya menyesal bahwa pengalaman Anda tidak memenuhi harapan Anda.
Harapan kami bahwa Anda akan memberi kami kesempatan untuk melayani Anda lebih baik dalam waktu dekat.
Hormat saya,
Jamal Muhamad - General Manager
6/10 (普通)
MAMORU
2019 年 3 月 19 日
良かった点 : 客室の快適度
MAMORU
2019 年 3 月に 3 泊滞在
GMからの返信 (投稿日 : 2019 年 3 月 24 日)
Dear Mr. Mamoru,
Greetings from Mercure Jakarta Kota Hotel.
Thank you for taking the time to review regarding your experience at Mercure Jakarta Kota Hotel. I am sorry that your experience did not meet your expectations.
Our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Jamal Muhamad - General Manager
Dear Valued Guest,
I would like to sincerely thank you for staying with Mercure Jakarta Kota and for taking the time to share your experience during your stay.
I took note of improvement for our rooms and please rest assure that we are taking it seriously and find ways to improve it. Your feedback is highly appreciated as this will help us improve the level of service to our guests.
All colleagues of Mercure Jakarta Kota are looking forward to welcoming you back in the near future.
Sincerely,
Jamal Muhamad - General Manager
8/10 (良い)
Naoya
2019 年 3 月 16 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Naoya
2019 年 3 月に 3 泊滞在
GMからの返信 (投稿日 : 2019 年 3 月 24 日)
Dear Mr. Naoya,
Thank you very much for choosing to stay at Mercure Jakarta Kota. We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Jamal Muhamad - General Manager
8/10 (良い)
HIRO
2019 年 3 月 2 日
換気扇の音がうるさかった
HIRO
2019 年 2 月に 7 泊滞在
GMからの返信 (投稿日 : 2019 年 3 月 24 日)
Dear Mr. Hiro,
Thank you for taking the time to tell us about your experience at Mercure Jakarta Kota.
I appreciate you bringing this matter to our attention therefore giving us the opportunity to improve. Please accept my sincere apologies for the inconvenience this have caused you. Rest assured that your comment regarding exhaust fan has been coordinated with the respective department.
We all look forward to the pleasure of having you back with us at Mercure Jakarta Kota and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Jamal Muhamad - General Manager