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ソフィテル イスタンブール タクシムの口コミ

5 out of 5
ソフィテル イスタンブール タクシム
Gumussuyu Mah, Siraselviler Cad No 13, Istanbul, Istanbul

口コミ

8.2

とても良い

評価 10 - 197 件の口コミ中 120 件が非常に良い" "
評価 8 - 197 件の口コミ中 29 件が良い" "
評価 6 - 197 件の口コミ中 12 件が普通" "
評価 4 - 197 件の口コミ中 16 件が不満" "
評価 2 - 197 件の口コミ中 20 件が非常に不満" "

8.8/10

清潔度

8.2/10

スタッフとサービス

8.6/10

設備とサービス

8.8/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

10/10 (非常に良い)

Yukiya

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
夏のタキシム小旅行
ホテルは新しく清潔で清掃が行き届いている。バスタブは広く寛げた。Wify接続で好きな番組も見れて快適だった。 パワーラックでの筋トレは充実でき、マッサージも楽しめた。食事は屋上でトルコ料理とベリーダンスショーで楽しい夕食を過ごせ2泊3日の小旅行を楽しめた。
2021 年 7 月に 2 泊滞在
Reservations Teamからの返信 (投稿日 : 2021 年 8 月 26 日)
Dear Yukiya, Thank you very much for choosing Sofitel Istanbul Taksim for your accommodation. We are looking forward to welcome you back in our property. Best Regards

4/10 (不満)

Abdul

小さなお子様連れの家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
I reserved 2 rooms because of my previous good experience but this time they gave us 2 room in the basement because they said no room in the main building. I didnt like the basement rooms.
Ertugrul Erduranからの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Abdul Zikria,Thank you for taking the time to tell us about your experience at the Sofitel Istanbul Taksim. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Ertugrul ErduranGuest Experience Supervisor

8/10 (良い)

Clarke

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Ertugrul Erduranからの返信 (投稿日 : 2024 年 5 月 3 日)
Dear Guest,We very much appreciate your comments regarding your stay at the Sofitel Istanbul Taksim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ertugrul ErduranGuest Experience Supervisor

8/10 (良い)

Clarke

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great looking hotel with a comfortable living space. Very easy walk (1min) to central tourist area. Felt very safe with hotel security at all entrances. Cons: hallway periodically had a funky odor, bar area is not really a bar. Room was hot A/C could not always keep up. I would stay again.
Ertugrul Erduranからの返信 (投稿日 : 2024 年 5 月 3 日)
Dear Guest,We very much appreciate your comments regarding your stay at the Sofitel Istanbul Taksim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ertugrul ErduranGuest Experience Supervisor

2/10 (非常に不満)

paolo

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 3 泊滞在
Ertugrul Erduranからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Paolo Tosolini,Thank you for taking the time to tell us about your experience at the Sofitel Istanbul Taksim. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Ertugrul ErduranGuest Experience Supervisor

10/10 (非常に良い)

Fatih

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Freundliche Mitarbeiter, Zimmer groß, modern und sauber, top Lage. Wir würden jederzeit wieder kommen.
2024 年 3 月に 3 泊滞在
Ertugrul Erduranからの返信 (投稿日 : 2024 年 4 月 7 日)
Dear Fatih,We very much appreciate your comments regarding your stay at the Sofitel Istanbul Taksim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ertugrul ErduranGuest Experience Supervisor

8/10 (良い)

Nikoloz

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 3 泊滞在
Ertugrul Erduranからの返信 (投稿日 : 2024 年 4 月 7 日)
Dear Nikoloz,We very much appreciate your comments regarding your stay at the Sofitel Istanbul Taksim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ertugrul ErduranGuest Experience Supervisor

10/10 (非常に良い)

simon

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Ertugrul Erduranからの返信 (投稿日 : 2024 年 3 月 14 日)
Dear Simon,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

2/10 (非常に不満)

Simon

2024 年 2 月に 1 泊滞在
Ertugrul Erduranからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Mr. Simon,Thank you for taking the time to tell us about your experience at the Sofitel Istanbul Taksim. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Ertugrul ErduranGuest Experience Supervisor

10/10 (非常に良い)

Aamna

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Exellent stay from beginning to end. Got a lovely suite upgrade, the extra space with a toddler was very helpful. Great service throughout the hotel, beautiful spa
2024 年 2 月に 5 泊滞在
Atil SERANからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Atil SERANDirector of front Office

10/10 (非常に良い)

Malik

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Très belle chambre
2024 年 2 月に 2 泊滞在
Atil SERANからの返信 (投稿日 : 2024 年 2 月 17 日)
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Atil SERAN Director of front Office

10/10 (非常に良い)

Nathan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Amazing experience!
This was one of the nicest places we have stayed at and we have stayed at 5 stars all over the world--Ritz, JW Marriott, etc. The hotel was clean. The service was amazing! The bellhop not only took our bags to our room, but showed us around, connected all of our devices to Wifi, gave us recommendations for restaurants and dishes to try-and they were amazing!, and gave us recommendations for a Turkish Bath. Anything we needed they took care of without being pushy or annoying. We will definitely stay here again if we go back to Turkey.
2024 年 2 月に 1 泊滞在
Atil SERANからの返信 (投稿日 : 2024 年 2 月 13 日)
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Atil SERANDirector of front Office

10/10 (非常に良い)

MUGABO

良かった点 : 施設のコンディションと設備
It is in the city center
2024 年 2 月に 3 泊滞在
Atil SERANからの返信 (投稿日 : 2024 年 2 月 17 日)
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Atil SERAN Director of front Office

10/10 (非常に良い)

WOOYOUNG

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 2 泊滞在
Atil SERANからの返信 (投稿日 : 2024 年 2 月 13 日)
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Atil SERANDirector of front Office

10/10 (非常に良い)

CARLOS、SAN JUAN PUERTO RICO

2024 年 1 月に 3 泊滞在
Ertugrul Erduranからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Mr. Carlos,We very much appreciate your review regarding your stay at the Sofitel Istanbul Taksim. It is always a pleasure to receive positive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ertugrul ErduranGuest Experience Supervisor

10/10 (非常に良い)

abdelsalam

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
Atil SERANからの返信 (投稿日 : 2024 年 2 月 13 日)
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Atil SERANDirector of front Office

10/10 (非常に良い)

Saad

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean, quiet, and perfect staff
2023 年 12 月に 8 泊滞在
Atil SERANからの返信 (投稿日 : 2024 年 1 月 15 日)
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Atil SERANDirector of Front Office

10/10 (非常に良い)

Rozina

2024 年 1 月に 4 泊滞在
Atil SERANからの返信 (投稿日 : 2024 年 1 月 15 日)
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Atil SERANDirector of Front Office

10/10 (非常に良い)

Theresia de

カップルで旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
Mooi hotel...personeel zeer vriendelijk en behulpzaam. Ontbijt en avond eten is goed. Dik tevreden. Alleen betreft de kamer dik onvoldoende Overal stof...badkamer vies overal haren op de grond van de vorige gasten. Wij zijn er 5 dagen geweest.. de kamer is in de 5 dagen niet gestofzuigd..badkamer niet schoongemaakt. Jammer voor een 5 sterren hotel. Verder een top hotel op een mooie locatie.
2023 年 12 月に 5 泊滞在
Atil SERANからの返信 (投稿日 : 2024 年 1 月 15 日)
Dear Theresia,We very much appreciate your comments regarding your stay at the Sofitel Istanbul Taksim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Atil SERANDirector of Front Office

8/10 (良い)

Chiew Kwong

2023 年 12 月に 4 泊滞在
Atil SERANからの返信 (投稿日 : 2024 年 1 月 15 日)
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Atil SERANDirector of Front Office

10/10 (非常に良い)

Hamza

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Sofitel is situated centrally in Taksim square and allows accessiblility in walking all around Taksim square to Galata Tower. Kaan, the concierge person is very knowledgeable and a great guide for all types of travelers.
2023 年 12 月に 3 泊滞在
Atil SERANからの返信 (投稿日 : 2024 年 1 月 15 日)
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Atil SERANDirector of Front Office

10/10 (非常に良い)

Kamar

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 5 泊滞在
Atil SERANからの返信 (投稿日 : 2023 年 12 月 29 日)
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Atil SERANDirector of the Front Office

10/10 (非常に良い)

Bobby

2023 年 11 月に 4 泊滞在
Atil SERANからの返信 (投稿日 : 2023 年 12 月 29 日)
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Atil SERANDirector of the Front Office

10/10 (非常に良い)

Adem

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Direkt am Taksimplatz, super Unterkunft. Metro Station sehr schnell erreichbar. Hotel und Zimmerausstattung top modern und in sehr gutem Zustand. Saubere und sichere Zimmer. Sehr zuvorkommendes Personal.
2023 年 11 月に 3 泊滞在
Atil SERANからの返信 (投稿日 : 2023 年 12 月 29 日)
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Atil SERANDirector of the Front Office

10/10 (非常に良い)

ANGEL

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great
Atil SERANからの返信 (投稿日 : 2023 年 12 月 29 日)
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Atil SERANDirector of the Front Office

6/10 (普通)

Anas

グループ旅行
気になった点 : スタッフとサービス、設備とサービス
Service quality went down in general compare to 2022, the room was not clean when I checked in, the coffee machine was out of service, I have been ignored when I request for change it, some stuff were rude but most were friendly.
2023 年 11 月に 2 泊滞在
Atil SERANからの返信 (投稿日 : 2023 年 12 月 29 日)
Dear Mr.Anas,Thank you for taking the time to tell us about your experience at the Sofitel Istanbul Taksim. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Atil SERANDirector of the Front Office

10/10 (非常に良い)

Aylin

2023 年 11 月に 7 泊滞在
Atil SERANからの返信 (投稿日 : 2023 年 12 月 29 日)
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Atil SERANDirector of the Front Office

10/10 (非常に良い)

Nizar

2023 年 11 月に 4 泊滞在
Atil SERANからの返信 (投稿日 : 2023 年 12 月 29 日)
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Atil SERANDirector of the Front Office

10/10 (非常に良い)

Müge

2023 年 11 月に 1 泊滞在
Atil SERANからの返信 (投稿日 : 2023 年 12 月 29 日)
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Atil SERANDirector of the Front Office

10/10 (非常に良い)

CHENG-CHU

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
乾淨方便友善的酒店
地點方便逛街或到新區景點。 Superior room 夠大而且服務好。最棒的是早上班到達，約10點多就讓我們三個房間都checkin。
2023 年 11 月に 2 泊滞在
Atil SERANからの返信 (投稿日 : 2023 年 11 月 14 日)
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Atil SERANDirector of the Front Office

10/10 (非常に良い)

Diana

2023 年 10 月に 3 泊滞在
Atil SERANからの返信 (投稿日 : 2023 年 11 月 14 日)
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Atil SERANDirector of the Front Office

8/10 (良い)

Juan Carlos

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
The hotel is great but not the service, the service it’s not 5 stars corresponds at 3 stars.
2023 年 10 月に 3 泊滞在
Atil SERANからの返信 (投稿日 : 2023 年 11 月 14 日)
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Atil SERANDirector of the Front Office

2/10 (非常に不満)

Huda

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is my worst experience so far! I booked for 8 days there and for the 5 nights they let me sleep in the bottom floor bedrooms, there was so much noise and I kept thinking someone is gona come in! I asked for a one bed and they gave me two stuck together aftwe I paid for a one bedroom and then he also said in check in “that elevator is only for higher members booked suits we have another elevator that goes to the normal rooms you booked in and that was by the side door next to the cleaners stuff room. I also meet some confusing staff when we call the downstairs and one person says one thing and the other says another! I paid $400 aud per night! That’s not cheap and to be treated like that and be not cared for as much as what I saw them doing to others is embarrassing and unfair! Save your money and don’t book this hotel!
2023 年 10 月に 9 泊滞在
Atil SERANからの返信 (投稿日 : 2023 年 10 月 23 日)
Dear Mr/Mrs Huda,Thank you for taking the time to tell us about your experience at the Sofitel Istanbul Taksim. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Atil SERANDirector of the Front Office

10/10 (非常に良い)

Syed

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great stylish hotel in Taksim close to all
Very stylish hotel in the heart of Istanbul. Walking distance to many famous spots including galata tower. The staff was very helpful and accomodating and lenient with late checkout. I will def stay here again.
2023 年 10 月に 2 泊滞在
Atil SERANからの返信 (投稿日 : 2023 年 10 月 19 日)
Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Istanbul Taksim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atil SERAN Director of the Front Office

4/10 (不満)

Zeki

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 10 月に 3 泊滞在
Atil SERANからの返信 (投稿日 : 2023 年 10 月 19 日)
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Atil SERANDirector of the Front Office

10/10 (非常に良い)

Marta

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Fantastico
2023 年 9 月に 3 泊滞在
Atil SERANからの返信 (投稿日 : 2023 年 10 月 5 日)
Dear Marta,We very much appreciate your comments regarding your stay at the Sofitel Istanbul Taksim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Atil SERANDirector of the Front Office

10/10 (非常に良い)

najwan simri

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
*
2023 年 9 月に 5 泊滞在
Atil SERANからの返信 (投稿日 : 2023 年 10 月 5 日)
Dear Najwan Simri,We very much appreciate your comments regarding your stay at the Sofitel Istanbul Taksim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Atil SERANDirector of the Front Office

6/10 (普通)

FARHANA A

家族旅行
良かった点 : 清潔度
Over priced
I booked a suite, but it was seriously over priced. Room was inconvenient, unnecessarily decorated , living area was full of furniture bit difficult to walk .
2023 年 9 月に 1 泊滞在
Atil SERANからの返信 (投稿日 : 2023 年 9 月 21 日)
Dear Farhana,Thank you for taking the time to tell us about your experience at the Sofitel Istanbul Taksim. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Atil SERANDirector of the Front Office

8/10 (良い)

Rana

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Friendly staff at Sofitel upgraded us to a better room
2023 年 8 月に 1 泊滞在
Atil SERANからの返信 (投稿日 : 2023 年 9 月 21 日)
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Atil SERANDirector of the Front Office

10/10 (非常に良い)

Ravinder

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had a lovely stay at the Sofitel Taksim. All the staff were very helpful and courteous. We would like to especially thank Kaan (concierge) for great recommendations. He is very knowledgeable and a great asset to Sofitel.
2023 年 8 月に 4 泊滞在
Atil SERANからの返信 (投稿日 : 2023 年 9 月 21 日)
Dear Ravinder,We very much appreciate your comments regarding your stay at the Sofitel Istanbul Taksim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Atil SERANDirector of the Front Office

2/10 (非常に不満)

David、North Hollywood

カップルで旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備
I travel frequently and this property is definitely not a 5 star. Upon arrival Arman at front desk checked us in. I let him know that we were staying there for our 5th year anniversary and he told us that the hotel had upgraded us to a “Luxury suite”. We were pleased and I gave him $20 American Dollars tip as our appreciation which is a lot of money in Turkey. Upon walking in the room, we looked out at we literally had the view of a sling dog building’s roof. I have a picture which I can’t post here. We complained and were told that currently they were sold out and for us to wait a day. My lady checked online and noticed all types of rooms were still available which means they lied. Next day I kept calling Arman and he kept brushing me off so I went to front desk and asked for the manager and after waiting about 7 minutes Salim came out and I expressed my concern, he rolled his eyes and said but we have you the luxury room and I showed him a picture of our view and said that is luxury about this. Anyways he didn’t do anything g for us and made us keep the same ugly room. I have stayed in Sofitel at several countries. Issue is not the hotel it’s its employees they have there. Arman and Salim need to work at a motel not Sofitel.
Atil SERANからの返信 (投稿日 : 2023 年 9 月 21 日)
Dear David,Thank you for taking the time to tell us about your experience at the Sofitel Istanbul Taksim. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Atil SERANDirector of the Front Office

10/10 (非常に良い)

Sameeh

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was perfect
2023 年 8 月に 4 泊滞在
Atil SERANからの返信 (投稿日 : 2023 年 8 月 20 日)
Dear Guest,Thank you very much for your great points shared.Best Regards,Atil SERANDirector of the Front Office

2/10 (非常に不満)

Nicole

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I highly recommend not staying at this property. They lack customer service and are rude to their guest. I had an issue with guest service walking into my room as I’m naked and when Im yelling at the guy to get out he’s still there talking to me. I went to the front desk to let them know and they said they follow up never did when I brought it up again they had forgotten and nothing was ever resolved
Atil SERANからの返信 (投稿日 : 2023 年 8 月 20 日)
Dear Guest,Thank you for taking the time to tell us about your experience at the Sofitel Istanbul Taksim. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Atil SERANDirector of the Front Office

10/10 (非常に良い)

Joe

2023 年 7 月に 2 泊滞在
Atil SERANからの返信 (投稿日 : 2023 年 9 月 21 日)
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Atil SERANDirector of the Front Office

4/10 (不満)

Shahriar

家族旅行
気になった点 : 清潔度、施設のコンディションと設備
2023 年 6 月に 4 泊滞在
Atil SERANからの返信 (投稿日 : 2023 年 7 月 12 日)
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Atil SERANFront Office Director

10/10 (非常に良い)

CHABANE

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
the staff is nice and welcoming, i had a nice stay.
2023 年 6 月に 2 泊滞在
Atil SERANからの返信 (投稿日 : 2023 年 7 月 12 日)
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Atil SERANFront Office Director

8/10 (良い)

Abdulrahman

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Shop
2023 年 6 月に 1 泊滞在
Atil SERANからの返信 (投稿日 : 2023 年 6 月 19 日)
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Atil SERAN Director of Front Office

10/10 (非常に良い)

Umberto

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Ottima esperienza.
2023 年 6 月に 2 泊滞在
Atil SERANからの返信 (投稿日 : 2023 年 6 月 19 日)
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Atil SERAN Director of Front Office

10/10 (非常に良い)

Amine

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Très bien 👍
2023 年 6 月に 1 泊滞在
Atil SERANからの返信 (投稿日 : 2023 年 6 月 12 日)
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Atil SERANFront Office Director

6/10 (普通)

Mohamed

良かった点 : スタッフとサービス
2023 年 5 月に 3 泊滞在
Atil SERANからの返信 (投稿日 : 2023 年 6 月 12 日)
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Atil SERANFront Office Director