One word - amazing! The staff is remarkable- they helped us arrange a personal driver to Taroko gorge, helped us order taxis daily but also walked out with us to communicate with the driver to make sure they understood where to go, the free bikes helped us bop around the town for free and the infinity pool on the second floor is amazing. Rooms are great and the beds are comfortable. Nicky at the front desk and Vivian the manager are specific call outs. I highly recommend!