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ホテル デレック ヒューストン ガレリア (Hotel Derek Houston Galleria)の口コミ

4 out of 5
ホテル デレック ヒューストン ガレリア (Hotel Derek Houston Galleria)
2525 West Loop S, Houston, TX

口コミ

6.4
評価 10 - 2130 件の口コミ中 578 件が非常に良い" "
評価 8 - 2130 件の口コミ中 360 件が良い" "
評価 6 - 2130 件の口コミ中 369 件が普通" "
評価 4 - 2130 件の口コミ中 355 件が不満" "
評価 2 - 2130 件の口コミ中 468 件が非常に不満" "

7.0/10

清潔度

7.2/10

スタッフとサービス

6.4/10

設備とサービス

6.6/10

施設のコンディションと設備

6.4/10

環境への配慮

口コミ

8/10 (良い)

Reijiro

気になった点 : 施設のコンディションと設備
2024 年 2 月に 2 泊滞在
Dennisからの返信 (投稿日 : 2024 年 2 月 20 日)
Thank you for choosing us here at Hotel Derek. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to in the near future.

8/10 (良い)

YOKO

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
また泊まりたい
部屋はとても広くて清潔だった。 スタッフは皆気さくで好感が持てた。 とても寒い日で外を散歩できなかったので、ルームサービスを頼んだ。とても美味しかったです。ありがとう！
2019 年 10 月に 1 泊滞在
Dennisからの返信 (投稿日 : 2019 年 10 月 30 日)
Hi Yoko, We are glad you enjoyed the large room and the delicious in room dining. Thank you for the feedback!

8/10 (良い)

Jorge

良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
The property seems old
2024 年 5 月に 1 泊滞在

2/10 (非常に不満)

JaJuan

気になった点 : 清潔度、施設のコンディションと設備
2024 年 5 月に 3 泊滞在

2/10 (非常に不満)

Dacorey

グループ旅行
気になった点 : 清潔度、施設のコンディションと設備
Poor service the hotel is not and looks like it’s not being taken care of due to it supposed to close next month needs a full remodel my suite was terrible pictures are not the same once u get there I wouldn’t stay there again good people but I think they don’t care due to the place closing
2024 年 5 月に 3 泊滞在

6/10 (普通)

Shanetta

2024 年 3 月に 1 泊滞在

2/10 (非常に不満)

Kevin、Coldspring

グループ旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Did not feel safe, room needs to be redone, felt like I was in the 90s. Didn’t stay all night, got another room at a nicer place. Thank you but no thank you
2024 年 5 月に 1 泊滞在

2/10 (非常に不満)

Zacrey

出張
気になった点 : 清潔度、施設のコンディションと設備
Tons of hidden fees. Horrible cleaning. Horrible experience, unengaged staff.
2024 年 5 月に 3 泊滞在

4/10 (不満)

Denny

家族旅行
気になった点 : 設備とサービス、施設のコンディションと設備
This hotel is simply run down. It is clear that simple routine maintenance has been neglected. Everything feels really out of date. The restaurant is mediocre at best. Hands down the worst pillows I have ever slept on in any hotel, period. They only good thing about this hotel was it’s proximity to the River Oaks District for shopping and dining. Otherwise, I would not recommend this hotel.
2024 年 5 月に 3 泊滞在
Davidからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for your review, Denny.

2/10 (非常に不満)

Laura、Graham

出張, 家族旅行
気になった点 : 清潔度、施設のコンディションと設備
Nunca hacen el aceo lo único que vale la pena de ahí es la señora del restaurante Alma
2024 年 5 月に 6 泊滞在
Davidからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for your review, Laura.

2/10 (非常に不満)

Crystal

家族旅行
Smells when you walk in the property
2024 年 5 月に 2 泊滞在
Davidからの返信 (投稿日 : 2024 年 5 月 15 日)
Thank you for your review, Crystal.

4/10 (不満)

Tiffany

2024 年 5 月に 2 泊滞在
Davidからの返信 (投稿日 : 2024 年 5 月 14 日)
Thank you for your review, Tiffany.

2/10 (非常に不満)

Paulette

出張, グループ旅行
気になった点 : 清潔度、設備とサービス
DO NOT BOOK! Filthy room and rude front desk staff and manager, plus we got charged $200 for zero consumption of incidentals, instead of $40 for Valet parking. I had stayed here when the hotel was new, this second stay was my worst hotel Nightmare. My room was 911 and literally a cry for help. It was dirty beyond acceptable, and I don’t mean just dirty from the last guest. Months and years of neglect and grime. The walls were gross, the mirror edges, the sink was cracked, the phone receiver was filthy, the light switches and there were bugs (like baby cockroaches)) on the bathroom ceiling that kept falling over the sink. Zero maintenance, rusty tub, shades were broken, couch in disarray and it was noisy from the street. I checked in around 10:30 PM after a long day of work and had a full day in the morning when I called the front desk to let them know, but had to go down myself and get a key to another room and move my stuff without help. In the AM when I was sharing my experience with the manager on the state of the room and offered to share photos he said I don’t need to see photos, there is a person behind you. I was in shock, no apology offered for any inconvenience and when I said is this the new norm? He said yes! After we checked out he over charged our card for incidentals! My absolute worst experience EVER anywhere in the world. ! I was so embarrassed with my colleagues as I recommended we stay here! THE WORST! They still have not refunded overcharged fees!
2024 年 5 月に 1 泊滞在
Davidからの返信 (投稿日 : 2024 年 5 月 14 日)
Thank you for your review, Paulette. Your concerns are being addressed.

6/10 (普通)

Lindzy

カップルで旅行, 小さなお子様連れの家族旅行
気になった点 : 清潔度、設備とサービス
If I'm being honest about my stay at hotel Derek I find that it was average to below average. I've traveled to a lot of different five-star, four star, and three star hotels and I expected a lot more from this hotel based on the price. I was very let down as this was my mother's Day gift as a night away and a full night's rest and I really wanted to enjoy it. I found it to be very noisy. I tried to call the guest services line to ask for eating utensils and some extra towels. I was told to contact "in room dining" and the employee didn't even have the courtesy to transfer the call or offer to let them know. They just hung up. Next thing you know a hotel employee is knocking on my room door to deliver a toothbrush and toothpaste.... never got my eating utensils but I did get my towels. However in the morning the front desk person was great she was very personable and she was a really great host. The complimentary breakfast is really nice and the entire breakfast experience was really nice compared to everything else. But overall I did not enjoy my stay as much as I thought I would, unfortunately. The bathroom was really gross honestly The bedroom was okay but the floors were sticky. The wifi was terrible and the remote only had two buttons that worked. The parking was expensive and very limited. I expect better service for such an expensive hotel in a very affluent part of the city.
2024 年 5 月に 1 泊滞在
Davidからの返信 (投稿日 : 2024 年 5 月 14 日)
Thank you for your review, Lindzy. Your concerns will be addressed.

6/10 (普通)

avi ben

気になった点 : 清潔度、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
Davidからの返信 (投稿日 : 2024 年 5 月 14 日)
Thank you for your review, Avi Ben.

2/10 (非常に不満)

JEREMY

気になった点 : 清潔度
2024 年 5 月に 4 泊滞在
Davidからの返信 (投稿日 : 2024 年 5 月 14 日)
Thank you for your review, Jeremy.

10/10 (非常に良い)

Hung、Westminster

2024 年 4 月に 1 泊滞在
Lisaからの返信 (投稿日 : 2024 年 5 月 12 日)
Thank you for your ratings. Hope to se you again1

2/10 (非常に不満)

Marvette

カップルで旅行
気になった点 : 設備とサービス
This property needs a makeover and the lady at the front desk has no customer service and she was rude when I checked out early
2024 年 5 月に 3 泊滞在
Davidからの返信 (投稿日 : 2024 年 5 月 10 日)
Thank you for your review, Marvette. Your concerns will be addressed.

4/10 (不満)

Robert

カップルで旅行
気になった点 : 設備とサービス
Hotel Derek was a hot property when it opened in the 90s. It's certainly in a great location, on Westheimer next to IH 610 and the Galleria. Valet parking was pricey ($40/night) but better that parking yourself ($30/night), but the valet service was quick (Don't bother trying to call; it's easier just to go downstairs and present your ticket. The decor is pure 90s, which means rather outdated. We had a balcony suite, which was nice enough and clean, but the "suite" just means a very long sofa (at least 9 feet) against the window and a cozy separate computer room with a sliding door to the balcony. The view is unimpressive, but who wants a view of a busy Houston business district? There is a coffee maker and a small fridge in the main room. The king bed was fairly comfortable, but the hotel's pillows are as thin and hard as any I've ever stept on. The bathroom was ok, except that the bathtub was very high for elderley guests. The problem is with staffing. We arrived after 8 pm, and only one employee was handling both parking and our luggage. When we finally got to our room and unpacked we went downstairs to get something to eat. The bar was busy, but we sat at a table and waited for service. The bartender was the only employee in evidence, and when moved to bar seats and asked for a menu we were told (a little after 9) that the cook had just left. Maybe you could get a hamburger or short order at other times of the day. Room service wasn't even a possibility.
2024 年 5 月に 2 泊滞在
Davidからの返信 (投稿日 : 2024 年 5 月 10 日)
Thank you for your review, Robert. You concerns will be addressed.

4/10 (不満)

Kelli

家族旅行
気になった点 : 設備とサービス、施設のコンディションと設備
The bed was comfortable and the AC worked very well. The room was mostly clean, except the AC vents, which were covered in dust. We arrived at 3:45 and were not allowed to check in until 4:00, which meant everyone else sitting in the lobby was also waiting. We all had to stand in a long, slow line in order to check in. I found the front desk reception people to be less than friendly and slightly snarky when asking a question over the course of our two day stay. I requested a late check out and was told all the late check outs had already been granted. My husband has some health issues and we needed a little more time to complete his health regimen. I was told I could pay for a late check out, or another day. In the end I was given and extra 30 minutes. We were checking out on a Monday morning. In my entire time there, I never once saw a housekeeping cart or housekeeper. It wasn't like they were ready to jump into our room upon our departure. I requested a handicapped accessible room. The bathtub had handicap bars at knee and thigh height. I've never seen that before. It was almost more dangerous trying to hold on so low than not having any bars to hold onto. The room itself was very run down. A big chip had been knocked out of the shelf that served as a dresser. The wallpaper was torn and wrinkled, the side table was broken, etc. It just wasn't the quality room I would expect for the price I paid. I will not stay at Hotel Derek again. I do not recommend.
2024 年 4 月に 2 泊滞在
Dennisからの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

10/10 (非常に良い)

Carlos

良かった点 : 清潔度、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Davidからの返信 (投稿日 : 2024 年 4 月 29 日)
Thank you for your review, Carlos. We're thrilled you enjoyed your stay!

2/10 (非常に不満)

Yonathan

カップルで旅行, 家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Room was not clean, we found a dirty sock that was not ours in the bed sheets. They charge us a resort fee that includes breakfast but did not have anything that was gluten free as my wife has celiac. The front desk staff response was you should have checked that before booking the hotel. They should work towards having some gluten free options for people with celiac.
2024 年 4 月に 1 泊滞在
Davidからの返信 (投稿日 : 2024 年 4 月 28 日)
Thank you for your review, Yonathan. Your concerns will be addressed.

6/10 (普通)

khadra

良かった点 : 施設のコンディションと設備
2024 年 4 月に 3 泊滞在
Dennisからの返信 (投稿日 : 2024 年 4 月 22 日)
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

2/10 (非常に不満)

Dylan

気になった点 : 清潔度、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Davidからの返信 (投稿日 : 2024 年 4 月 21 日)
Thank you for your review, Dylan.

10/10 (非常に良い)

Aric

良かった点 : 清潔度、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Davidからの返信 (投稿日 : 2024 年 4 月 16 日)
Thank you for your review, Aric. We're thrilled you enjoyed your stay!

10/10 (非常に良い)

Oneisha

2024 年 4 月に 3 泊滞在
Dennisからの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Hotel Derek. We hope you’ll visit us again soon

8/10 (良い)

Louis

良かった点 : 清潔度、施設のコンディションと設備
Great hotel . Value for what we paid .
2024 年 1 月に 1 泊滞在
Dennisからの返信 (投稿日 : 2024 年 4 月 15 日)
Thank you for sharing a review of your recent experience. Our team here at Hotel Derek is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon

4/10 (不満)

Hayes

出張
気になった点 : 設備とサービス、施設のコンディションと設備
Parking is outrageous there are a minute fees and other fees. Won’t be staying there again
2024 年 3 月に 2 泊滞在
Davidからの返信 (投稿日 : 2024 年 4 月 14 日)
Good morning, Hayes. Please reach out to the property so we may assist you further.

10/10 (非常に良い)

Kariane

2024 年 3 月に 2 泊滞在
Dennisからの返信 (投稿日 : 2024 年 4 月 13 日)
Thank you for sharing a review of your recent experience. Our team here at Hotel Derek is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

6/10 (普通)

Candice

2024 年 2 月に 1 泊滞在
Dennisからの返信 (投稿日 : 2024 年 4 月 1 日)
Hi Candice , I’m sorry that your experience resulted in this low rating, however I would love to hear how we can improve.

10/10 (非常に良い)

Zachary

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Great Staff!
2024 年 3 月に 4 泊滞在
Dennisからの返信 (投稿日 : 2024 年 3 月 27 日)
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Hotel Derek. We hope you’ll visit us again soon

10/10 (非常に良い)

David

良かった点 : 清潔度、施設のコンディションと設備
Hajha
2024 年 3 月に 3 泊滞在
Dennisからの返信 (投稿日 : 2024 年 3 月 22 日)
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Hotel Derek. We hope you’ll visit us again soon

10/10 (非常に良い)

Adisia

2024 年 3 月に 2 泊滞在
Dennisからの返信 (投稿日 : 2024 年 3 月 21 日)
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Hotel Derek. We hope you’ll visit us again soon

10/10 (非常に良い)

Lee

良かった点 : 清潔度、施設のコンディションと設備
2024 年 3 月に 2 泊滞在
Dennisからの返信 (投稿日 : 2024 年 3 月 19 日)
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Hotel Derek. We hope you’ll visit us again soon

2/10 (非常に不満)

Robert

出張
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Do not recommend and would never use again!
2024 年 3 月に 1 泊滞在
Dennisからの返信 (投稿日 : 2024 年 3 月 19 日)
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

6/10 (普通)

Morgan

カップルで旅行
気になった点 : 清潔度、設備とサービス
This hotel is overrated. No microwaves on property and we found gum under the bedside table. My husband did not like the limited breakfast, $23 fee but only used $10 worth and wanted to charge for a second plate. They also did not accommodate us for our honeymoon. For a hotel so expensive you would think they would have done better.
2024 年 3 月に 1 泊滞在
Dennisからの返信 (投稿日 : 2024 年 3 月 19 日)
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

6/10 (普通)

Natalee

出張
気になった点 : 施設のコンディションと設備
Definitely not a 4 star. Poorly maintained and noisy.
2024 年 3 月に 1 泊滞在
Dennisからの返信 (投稿日 : 2024 年 3 月 14 日)
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

2/10 (非常に不満)

Shanita

家族旅行, グループ旅行
気になった点 : 設備とサービス、施設のコンディションと設備
Dirty vents Maintenance knocked on door at 0600 for no reason "Wine cooler" slash refrigerator did not work and they kept saying they phoned engineering. When engineering came to put the bathroom door back on track they said they don't fix the fridges. Overpriced drinks at the bar & parking TV lost color Poor customer service Won't empty trash cans Won't change sheets, gave one customer some and said he has to do it himself. No vending machine Broken ice machine on our floor Thermostat wasn't working Not enough carts for transport
2024 年 2 月に 3 泊滞在
Dennisからの返信 (投稿日 : 2024 年 3 月 14 日)
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

6/10 (普通)

Miguel

グループ旅行
気になった点 : 清潔度
No hay servicio de limpieza en las habitaciones
2024 年 2 月に 5 泊滞在
Dennisからの返信 (投稿日 : 2024 年 3 月 11 日)
Hi Miguel, Please know that stayover cleaning service is available upon request 24 hours in advance. Thank you for your feedback and we would love to welcome you back.

10/10 (非常に良い)

Gustavo

良かった点 : 清潔度、施設のコンディションと設備
Perfect
2024 年 1 月に 2 泊滞在
Dennisからの返信 (投稿日 : 2024 年 3 月 10 日)
Thank you for sharing a review of your recent experience. Our team here at Hotel Derek is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

2/10 (非常に不満)

Robert

気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Bed bugs. Rude management. Filthy hotel
2024 年 3 月に 2 泊滞在
Dennisからの返信 (投稿日 : 2024 年 3 月 10 日)
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

4/10 (不満)

Daniel

出張
気になった点 : 設備とサービス、施設のコンディションと設備
The rooms are falling apart. The shower leaks water all day. The worst part was the restaurant and the staff there, I was there morning and night both terrible experiences with the service. Front desk and vallet were great.
2024 年 3 月に 2 泊滞在
Dennisからの返信 (投稿日 : 2024 年 3 月 10 日)
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

10/10 (非常に良い)

Brandon

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Every time I come to Hotel Derek I always have a great time. Thank you to everyone you all are the best
2024 年 3 月に 1 泊滞在

4/10 (不満)

Slobodan

2024 年 3 月に 2 泊滞在
Dennisからの返信 (投稿日 : 2024 年 3 月 11 日)
Hi Slobodan , I’m sorry that your experience resulted in this low rating, however I would love to hear how we can improve.

2/10 (非常に不満)

Jonathan

2024 年 3 月に 1 泊滞在
Dennisからの返信 (投稿日 : 2024 年 4 月 1 日)
Hi Jonathan, I’m sorry that your experience resulted in this low rating, however I would love to hear how we can improve.

2/10 (非常に不満)

Marilyn

2024 年 3 月に 2 泊滞在
Dennisからの返信 (投稿日 : 2024 年 3 月 27 日)
Hi Marilyn, I’m sorry that your experience resulted in this low rating, however I would love to hear how we can improve.

4/10 (不満)

James

気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
20 or so years ago Hotel Derek opened as a chic boutique with a highly regarded restaurant and up-to-the-second decor. Guest rooms had all the latest amenities. Double Rs and Range Rovers were common in valet. It was a place to see and be seen. Fast forward... Hotel Derek is now a dilapidated, run down, dirty, zero-service shadow of its former self. My room was quiet and had great A/C, yes, but to call it a "suite" is ridiculous. It's just a larger guest room with nothing you'd expect in a suite. No wet area, no minibar, no separate sitting area, furniture scratched and dented well past its sell-by date, uncomfortable bed... OLD. And when I got to my room the bathroom was overrun with someone's suds from a bubble bath! NOT recommended anymore.
2024 年 3 月に 1 泊滞在
Lesiaからの返信 (投稿日 : 2024 年 3 月 8 日)
Hi, Thank you for your feedback and We apologize that the Hotel aesthetic did not meet your expectations. The management team is aware that we have improvements to make and we look forward to making those improvements soon. Feel free to contact me directly to discuss your stay.

6/10 (普通)

Mukarram

Rooms not as upgraded for the price being charged
2024 年 2 月に 1 泊滞在
Dennisからの返信 (投稿日 : 2024 年 3 月 5 日)
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

4/10 (不満)

宿泊されたお客様

気になった点 : 清潔度、客室の快適度
2024 年 2 月に 1 泊滞在
Dennisからの返信 (投稿日 : 2024 年 3 月 5 日)
Hi , I’m sorry that your experience resulted in this low rating, however I would love to hear how we can improve.

2/10 (非常に不満)

Justin

2024 年 2 月に 1 泊滞在
Corlesiaからの返信 (投稿日 : 2024 年 3 月 1 日)
Hi Justin,I’m sorry that your experience resulted in this low rating, however I would love to hear how we can improve.