外観

ハイツ ハウス ホテル、アセンド ホテル コレクションの口コミ

3 out of 5

口コミ

8.2

とても良い

評価 10 - 847 件の口コミ中 440 件が非常に良い" "
評価 8 - 847 件の口コミ中 187 件が良い" "
評価 6 - 847 件の口コミ中 93 件が普通" "
評価 4 - 847 件の口コミ中 59 件が不満" "
評価 2 - 847 件の口コミ中 68 件が非常に不満" "

8.4/10

清潔度

8.8/10

スタッフとサービス

7.8/10

設備とサービス

8.0/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

8/10 (良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good stay because of the staff.
The guy in the front was very kind to take care of the towels which had been changed at the previous night. The hotel itself is very cool and the room is also good. But, one thing, it would be greater if the breakfast was better like continental breakfast.
2023 年 11 月に 5 泊滞在
Courtney Front Deskからの返信 (投稿日 : 2023 年 11 月 22 日)
Thank you for the review and choosing to stay with us. We are pleased that our front desk service was able to accommodate you.

6/10 (普通)

Valli

グループ旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス
This place looks cute from the outside. Once we got into our room, it looked shabby and rundown. There was no closet at all, but instead a flimsy clothes rack. The room had a musty smell like mildew. We had two sad towels when we arrived so I asked the front desk for more towels and was given two more. The second day of our stay we returned to the room and found the towels we had used that morning were gone. I hung them up so they could be reused but housekeeping removed them. This place is a party hotel for twenty somethings. The lobby had a person checking ids on Saturday night just like a club. Good for a laugh, but never again.
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Maria A

家族旅行, 小さなお子様連れの家族旅行
2024 年 5 月に 4 泊滞在

10/10 (非常に良い)

Jessica

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The laat time we went they were more option on the breakfast
2024 年 5 月に 3 泊滞在
Jonathanからの返信 (投稿日 : 2024 年 5 月 28 日)
Thank you for the review!

10/10 (非常に良い)

esmeralda

2024 年 4 月に 1 泊滞在
Jonathanからの返信 (投稿日 : 2024 年 5 月 28 日)
Thank you for the review.

8/10 (良い)

Linda

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Happy people working hard! I recommend staying there.
2024 年 1 月に 1 泊滞在
Jonathanからの返信 (投稿日 : 2024 年 5 月 23 日)
Thank you for your wonderful review! I love happy people too, and it's great to hear our team made such a positive impact on your stay. Your recommendation is much appreciated.

8/10 (良い)

Braelyn

良かった点 : スタッフとサービス
it was okay :)
2024 年 5 月に 1 泊滞在
Jonathanからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you for staying with us.

4/10 (不満)

Karri

良かった点 : スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Jonathanからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for your feedback. We're very sorry to hear that the storm and power outage impacted your stay. We understand how crucial it is to receive top-notch service, even when Mother Nature throws us a curveball. Please accept our sincere apologies for any inconvenience you experienced. We're actively working to improve our emergency procedures to better serve our guests in such situations.Thank you for your understanding during this stressful time for everyone.

10/10 (非常に良い)

Avi

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Everything was great
2024 年 5 月に 1 泊滞在
Jonathanからの返信 (投稿日 : 2024 年 5 月 16 日)
We're delighted to hear that you had a fantastic experience! Thank you for your glowing review. We hope to see you again soon!

10/10 (非常に良い)

Kelly

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I love this hotel! It's definitely not a quiet place to stay. But it's definitely a vibe!
2024 年 5 月に 1 泊滞在
Jonathanからの返信 (投稿日 : 2024 年 5 月 15 日)
Thank you for your glowing review! We're thrilled to hear that you love our hotel and embrace its vibrant atmosphere. We appreciate your feedback and look forward to welcoming you back for more good vibes in the future!

6/10 (普通)

Destiny

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Likes: Pool towels, coffee selection, popping music Saturday night, shampoo conditioner and body wash were amazing, and the pool was safe for my 3 year old had floats and room has Disney channel. Dislikes: Bar closed at 1 am, no fresh blueberry muffins or pop tarts, bar staff wasn’t as nice as the hotel staff, small trashcans in room didn’t fit take out bags, also this is a motel.
2024 年 5 月に 2 泊滞在
Jonathanからの返信 (投稿日 : 2024 年 5 月 14 日)
Glad you enjoyed the pool towels, coffee, music, amenities, and safety for your little one! Sorry about the bar closing early, lack of treats, and less friendly bar staff. Hopefully, the hotel staff made up for it. We'll note the trash can size concern too.

10/10 (非常に良い)

James、Vail

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This place surpassed my expectations. I was pleasantly surprised. I know I will be booking here anytime I’m in the Houston area. The only thing was the elevator did not work. Other than that, loved it.
2024 年 5 月に 1 泊滞在
Jonathanからの返信 (投稿日 : 2024 年 5 月 14 日)
Thrilled to hear we exceeded your expectations! Apologies for the elevator issue, but we're glad you enjoyed your stay overall. Looking forward to welcoming you back next time you're in Houston!

10/10 (非常に良い)

Jennifer

The staff is super friendly, the hotel is fun and vibrant and clean. We are so happy to be staying here.
2024 年 5 月に 1 泊滞在
Jonathanからの返信 (投稿日 : 2024 年 5 月 13 日)
Thank you for your delightful feedback! We're thrilled to hear that you're enjoying your stay with us. If there's anything we can do to make your experience even more enjoyable, please don't hesitate to let us know. We hope you have a fantastic time here!

10/10 (非常に良い)

nicole

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Restaurant and bar were amazing, DJ was amazing, atmosphere was everything. Sat by the pool listening to music just vibing. Rooms were very nice considering the affordability of this property!!!!!! Def would stay again. AND it was extremely close to the music venue which made it my first option and it worked out so well. Ubers also show up quick.
2024 年 5 月に 3 泊滞在
Jonathanからの返信 (投稿日 : 2024 年 5 月 9 日)
Thank you for your fantastic review! We're thrilled to hear that you enjoyed our restaurant, bar, and DJ, as well as the vibrant atmosphere. It's great to know you found the rooms comfortable and the property affordable. We're glad our location worked perfectly for your plans and that transportation was convenient. We can't wait to welcome you back for another amazing stay!

4/10 (不満)

Carjanae

グループ旅行
気になった点 : 清潔度、施設のコンディションと設備
the live music
2024 年 5 月に 4 泊滞在
Jonathan からの返信 (投稿日 : 2024 年 5 月 8 日)
Hello, I’m sorry you didn’t enjoy the event we had. To let everyone know we offer a quite side as well as event side of the hotel. So if someone doesn’t enjoy the event they can do like you did and stay on the quite side of the hotel

4/10 (不満)

Russell

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
I liked the room. The hotel seemed to be fun when they have events. I liked how the rooms surrounded the outside fun area. I was there for steak night. The food was delicious. What needs major improvement is the bartenders. The poor girl that worked there made it look like such a struggle and inconvenience to have to serve the 1 or 2 customers she had. I tried to order a steak before it started. Was told it was too early. Ok fine. When the time came, she acted like I wanted her number or hand in marriage. I was like “No, I just want you to refill my drink and place my steak order now. So sorry that you have to do your job.” With 1-2 customers there, it took 25 minutes or more to get a refill. Hire better people.
2024 年 5 月に 1 泊滞在
Jonathanからの返信 (投稿日 : 2024 年 5 月 7 日)
Thank you for your feedback. We're glad to hear that you enjoyed your room and had a positive experience during our events, especially Steak Night. We apologize for any inconvenience caused by the service you received from our bartenders. Your comments are important to us, and we will address this issue with our team to ensure better service in the future. We appreciate your patronage and hope to welcome you back soon.

8/10 (良い)

Bobbie S、Omaha

グループ旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
Staff is super nice, we had a great stay. Only suggestion would be for the housekeeping to deep clean rooms, baseboards and walls in the bathroom was dirty
2024 年 5 月に 2 泊滞在
Jonathanからの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you for staying with us, we will defiantly check into the deep cleaning of the rooms.

10/10 (非常に良い)

Tina

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Jonathan からの返信 (投稿日 : 2024 年 5 月 8 日)
Thank you for the perfect score, happy you enjoyed your stay.

6/10 (普通)

Elizabeth

良かった点 : 清潔度、スタッフとサービス
2024 年 5 月に 1 泊滞在
Jonathanからの返信 (投稿日 : 2024 年 5 月 7 日)
Thank you for staying with us. Sorry we feel short of receiving a perfect score. Feel free to contact me at the hotel to talk about what we could improve on.

10/10 (非常に良い)

CAROLINA DEL VALLE

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Súper cute and safe place
2024 年 5 月に 1 泊滞在
Jonathanからの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you! We're glad you enjoyed your stay with us!

10/10 (非常に良い)

Christopher

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Dope spot. Staff was great, the pool manager was amazing, she made us feel at home and showed us a great time. The room was clean, water pressure was on point and the ac blew cold. What more can you ask for?
2024 年 4 月に 1 泊滞在
Jonathan からの返信 (投稿日 : 2024 年 5 月 5 日)
This is so awesome to hear!!! Thank you for staying with us and happy you had a great time.

10/10 (非常に良い)

Anna

10/10
2024 年 5 月に 1 泊滞在
Jonathan からの返信 (投稿日 : 2024 年 5 月 5 日)
Thank you for the perfect score! So happy you enjoyed your stay

10/10 (非常に良い)

Jasmine

良かった点 : 清潔度
Clean
2024 年 4 月に 3 泊滞在
Jonathanからの返信 (投稿日 : 2024 年 5 月 4 日)
Thank you for the positive feedback! We're thrilled to hear that you found our facilities clean and satisfactory. We look forward to welcoming you back soon!

10/10 (非常に良い)

Tonya

家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place!
2024 年 5 月に 1 泊滞在
Jonathanからの返信 (投稿日 : 2024 年 5 月 4 日)
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We look forward to welcoming you back soon!

10/10 (非常に良い)

Karen

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is the cutest little hotel, and the staff were exceptional. I was there and although I did not request housekeeping services, they emptied my trash can, provided clean towels and even made my bed....and my day! And the Space Cowboy bar is casual and fun with good pours. Stayed for business and will definitely be back!
2024 年 4 月に 4 泊滞在
Jonathanからの返信 (投稿日 : 2024 年 5 月 2 日)
Thank you so much for your lovely review! We're thrilled to hear that you enjoyed your stay at our hotel and that our staff went above and beyond to make your experience exceptional. It's wonderful to know that even though you didn't request housekeeping services, we were able to anticipate your needs and ensure your comfort. We're glad you had a great time at Space Cowboy bar – casual and fun vibes with good pours are what we aim for! We look forward to welcoming you back on your next business trip. Until then, safe travels!

8/10 (良い)

victor

グループ旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
The staff went out of their way to make our stay pleasant and the pool looked clean. Because all of the doors to the rooms face outward, the hotel was pretty noisy. Breakfast was pretty limited.
2024 年 4 月に 2 泊滞在
Jonathan からの返信 (投稿日 : 2024 年 5 月 2 日)
It is awesome to hear how the staff went out of their way to make your stay pleasant. Hope to see you again.

10/10 (非常に良い)

Alexis

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing stay ! Would say that adding some upgrades like fridges would be nice but other wise , very clean and amazing stay . Was such a vibe
2024 年 4 月に 2 泊滞在
Jonathan からの返信 (投稿日 : 2024 年 5 月 1 日)
Thank you for the feedback! Glad to hear you enjoyed your stay. We'll definitely consider adding fridges for future upgrades.

10/10 (非常に良い)

Antonio

Awesome place and amazing staff
2024 年 4 月に 1 泊滞在
Jonathan からの返信 (投稿日 : 2024 年 5 月 1 日)
It sounds like you had a fantastic experience!! So happy to hear, hope to see you again.

2/10 (非常に不満)

Muhammad

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Got stuck in their elevator for over an hour. No out of order signs and the emergency call button never worked… Property is also very dated
2024 年 4 月に 3 泊滞在
Jonathan からの返信 (投稿日 : 2024 年 5 月 1 日)
We apologize for your experience. Safety is our priority, and we take this matter seriously. We're investigating the elevator issue and ensuring proper signage and emergency protocols are in place. Thank you for bringing this to our attention.

10/10 (非常に良い)

Jose

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Jonathanからの返信 (投稿日 : 2024 年 4 月 30 日)
Thank you for the perfect score. We are so happy you enjoyed your stay!

8/10 (良い)

Brittany

2024 年 4 月に 2 泊滞在
Jonathanからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for your review

8/10 (良い)

Keelijah

2024 年 4 月に 2 泊滞在
Jonathanからの返信 (投稿日 : 2024 年 4 月 30 日)
Thank you for staying with us! Have a safe trip and see you again soon.

4/10 (不満)

Kate

カップルで旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Was hoping for higher quality in cleanliness and facilities. Poorly insulated doors with visible light peeling through, visibly dirty and lacking any in room extras. Things generally not in great shape (broken and dusty rolling rack to hang clothes on). That said, it is conveniently located between city segments and was no fuss for check in/out. Pool deck area was clean and well kept
2024 年 4 月に 3 泊滞在
Jonathan からの返信 (投稿日 : 2024 年 4 月 25 日)
Hello, I’m sorry to hear this. Thank you for letting us know we will definitely look into this and use it for training purposes.

6/10 (普通)

Linda

良かった点 : 清潔度
気になった点 : スタッフとサービス
2024 年 1 月に 2 泊滞在
Jonathanからの返信 (投稿日 : 2024 年 4 月 25 日)
I apologize for your experience during your stay. Please feel welcome to contact me and share further details about what aspects you found unsatisfactory.

10/10 (非常に良い)

Sylvia

2024 年 4 月に 1 泊滞在
Jonathan - GMからの返信 (投稿日 : 2024 年 5 月 12 日)
Thank you for the perfect score.

8/10 (良い)

tina

グループ旅行
良かった点 : 清潔度、スタッフとサービス
The bar wasnt opened on a monday. Literally the only day i had there. Wasnt near any food . Ot nothing offered on the property. Otherwise i luved the vibe. Super cool place. I would stay again.
2024 年 4 月に 2 泊滞在
Jonathanからの返信 (投稿日 : 2024 年 4 月 18 日)
We apologize for the inconvenience caused by the bar being closed on Monday during your visit. We understand this was disappointing, especially since it was the only day you were there. We appreciate your positive feedback on the vibe of our property and are glad you would stay again. We'll take your comments into consideration to enhance our services for future guests. Thank you for sharing your experience, and we look forward to welcoming you back for an even better stay next time.

4/10 (不満)

Jeffrey、Katy

2024 年 4 月に 1 泊滞在
Jonathan からの返信 (投稿日 : 2024 年 4 月 17 日)
Hello Jeffrey, I am sorry you didn’t enjoy your stay. Please reach out to me and let me know how we feel short. We strive to provide the best customer experience and want to learn what we can do better.

10/10 (非常に良い)

Tercoya

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The room was clean the front desk and bartender were friendly I was near lots of stores the pool area was so nice and beautifully lit.
2024 年 4 月に 3 泊滞在
Jonathanからの返信 (投稿日 : 2024 年 4 月 15 日)
Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay with us, from the clean room to our friendly staff at the front desk and bar. It's great that our location near stores was convenient for you, and we're delighted that you found the pool area beautifully lit and enjoyable. We look forward to welcoming you back for another fantastic stay in the future!

8/10 (良い)

Odett

良かった点 : 清潔度、スタッフとサービス
2024 年 4 月に 3 泊滞在
Jonathan からの返信 (投稿日 : 2024 年 4 月 17 日)
Thank you so much for staying with us. We are happy you enjoyed your visit. Hopefully next time we can turn that 4 into a 5.

10/10 (非常に良い)

Thomas

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loud
2024 年 4 月に 1 泊滞在
Jonathan からの返信 (投稿日 : 2024 年 4 月 15 日)
Thank you for your positive feedback! We're thrilled you enjoyed the event, despite the noise. We'll continue striving to ensure all guests have a great experience. We look forward to welcoming you back for future events!

10/10 (非常に良い)

BRYANT、Houston

良かった点 : 清潔度
2024 年 4 月に 1 泊滞在
Jonathan からの返信 (投稿日 : 2024 年 4 月 15 日)
Thank you for the five stars! So happy you enjoyed your stay.

8/10 (良い)

Adelina

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
The staff are extremely helpful and very kind. But even with the renovation and new name, the old reputation (Astro Inn) of the location still lingers. It’s not the safest area so you have to stay alert. Despite that, it was a lovely and friendly place to stay.
2024 年 4 月に 2 泊滞在
Jonathan からの返信 (投稿日 : 2024 年 4 月 15 日)
We're delighted you found our staff helpful and kind. We take safety seriously and appreciate your awareness. We're glad you enjoyed your stay overall and hope to welcome you back soon. Thank you for your valuable feedback.

10/10 (非常に良い)

Rony

カップルで旅行
Cute hotel, clean, has fridge and microwave. Quiet, with parking right outside the room. Great restaurants nearby! Will stay here again next time I’m in Houston.
2024 年 4 月に 1 泊滞在
Jonathanからの返信 (投稿日 : 2024 年 4 月 10 日)
Thank you so much for your kind review! We're thrilled to hear that you enjoyed your stay with us and found our hotel clean and convenient. We take pride in providing a comfortable and quiet environment for our guests, along with amenities like fridge and microwave for added convenience. It's fantastic that you appreciated the nearby dining options too. We look forward to welcoming you back next time you're in Houston. Please don't hesitate to reach out if there's anything else we can do to make your next stay even more enjoyable. Safe travels!

4/10 (不満)

Ashley

It was ok
2024 年 1 月に 4 泊滞在
Jonathan からの返信 (投稿日 : 2024 年 4 月 9 日)
Hello Ashley, I’m not sure what happened during your stay back in January but rest assure we are making changes to help make everyone’s stay more enjoyable. As the new GM I want everyone to feel at home away from home.

6/10 (普通)

Anita

良かった点 : スタッフとサービス、設備とサービス
This property needs to improve on its cleanliness standards. Seems my room was formerly occupied by a guest with a dog and the stench of the dog was all over the lounge chair and the hair was all over the floor - rooms should’ve been thoroughly cleaned and upholstery steam cleaned - heaven forbid if I was allergic!
2024 年 4 月に 4 泊滞在
Jonathan からの返信 (投稿日 : 2024 年 4 月 9 日)
We apologize for the inconvenience you experienced during your stay. Maintaining a clean and comfortable environment is a top priority for us, and we regret that we fell short on this occasion. Your feedback is invaluable, and we are addressing this issue with our housekeeping team to ensure thorough cleaning procedures are followed consistently. Thank you for bringing it to our attention.

6/10 (普通)

Ramiro

家族旅行
良かった点 : 設備とサービス
気になった点 : 清潔度
TV didn’t work at all.
2024 年 4 月に 1 泊滞在
Jonathan からの返信 (投稿日 : 2024 年 4 月 8 日)
We apologize for the inconvenience you experienced with the TV during your stay. Your feedback is valuable to us, and we will address this issue promptly to ensure it does not recur. We appreciate your understanding and hope to have the opportunity to host you again under better circumstances. Thank you for bringing this to our attention.

8/10 (良い)

Cathy

カップルで旅行
良かった点 : 清潔度
Hotel was very cool, cool decor seating area was nice as well. Fairly centrally located, easy to get to downtown. Only complaint was breakfast, went down at 9:20 and nothing left, just some bread…I mentioned it to the front desk and got very little response.
2024 年 4 月に 2 泊滞在
Jonathanからの返信 (投稿日 : 2024 年 4 月 6 日)
Thank you for your feedback! We're glad you liked our cool decor and seating area, and that our location was convenient for your visit. We apologize for the breakfast experience you had and for the lack of response from our front desk. Your comments will help us improve our service. We hope to welcome you back for a better experience next time.

10/10 (非常に良い)

Mark、Conroe

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This was a great value in a great location.
2024 年 3 月に 1 泊滞在
Jonathanからの返信 (投稿日 : 2024 年 4 月 3 日)
We're delighted to hear that you found value in our establishment and enjoyed our prime location! Your satisfaction is our top priority, and we're glad we could provide you with a positive experience. Should you find yourself in the area again, we'd be honored to host you once more. Thank you for choosing us, and we look forward to welcoming you back soon!

8/10 (良い)

Opus One

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 3 泊滞在
Jonathanからの返信 (投稿日 : 2024 年 4 月 3 日)
Thank you for your review! We're thrilled to hear you had such a positive experience with us. If there's anything we can do to make your experience even better and earn that perfect 10/10 next time, please don't hesitate to let us know. We appreciate your support!

4/10 (不満)

David

Hard to get any sleep noise from the freeway.
2024 年 3 月に 1 泊滞在
Jonathan からの返信 (投稿日 : 2024 年 3 月 29 日)
We apologize for the inconvenience caused by the freeway noise disrupting your sleep. We understand how important a good night's rest is and will look into solutions to minimize the disturbance. Thank you for bringing this to our attention.