Overall, it was comfortable to stay for one week. The location is very convenient to access shopping places, restaurant, and beach. One issue was a noisy on the traffic.
Mikihiko
2024 年 4 月に 6 泊滞在
Aloha Surf Waikiki からの返信 (投稿日 : 2024 年 5 月 7 日)
Thank you for taking the time to write a review on your recent stay at the Aqua Aloha Surf Waikiki. We are happy to hear that you found our hotel to be in a great location. We are in the heart of Waikiki next to all shopping, restaurants & walking distance to the beach. We do hope to see you again the future.
10/10 (非常に良い)
TAKAHIRO
カップルで旅行
2024 年 4 月 24 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
よかったです!
TAKAHIRO
2024 年 1 月に 9 泊滞在
Aloha Surf Waikikiからの返信 (投稿日 : 2024 年 4 月 25 日)
Aloha, We appreciate your review and are so happy to hear that you had a wonderful vacation and found great value with Aloha Surf Waikiki. Your kind words will be shared with our team for their fantastic service, and we all hope to have the pleasure of welcoming you again in the future! Mah
Mahalo Masamori for your review of the Aqua Aloha Surf. We hope you enjoyed exploring the island and made fond memories during your stay.We welcome you back soon! Much Mahalo
8/10 (良い)
Akimi
2024 年 4 月 5 日
良かった点 : スタッフとサービス
Akimi
2024 年 3 月に 3 泊滞在
Aloha Surf Waikikiからの返信 (投稿日 : 2024 年 4 月 8 日)
Mahalo Akimi for your review. We would love to see you on a return visit.Mahalo
Aloha Masako, Thank you for sharing your review. We see you had difficulties with parking, you mention that Waikiki is notorious for the lack of public parking spaces, It is fair that is pretty much any major city either lack of parking or you will have to pay a lot for parking space. While many of our neighboring renovated buildings have added more parking spaces, we are an older building with limited parking spaces. We are working with our neighboring properties for overflow parking because we know that this can be an issue at times, but we are still happy to have an option for those that choose to rent a car. We appreciate your feedback because you will probably help another guest chose to rent a car or take advantage of our public transportation. Mahalo.
Aloha, YYour feedback is appreciated and will be shared with our leadership team for careful consideration and improvement. We hope to have another opportunity to welcome you for a more enjoyable stay in the future. Me ke Aloha Pumehana, With Warmest Aloha
Aloha Motoko, We appreciate your review and are so happy to hear that you had a wonderful vacation and found great value with Aloha Surf Waikiki. Your kind words will be shared with our team for their fantastic service, and we all hope to have the pleasure of welcoming you again in the future! Mahalo.
Mahalo nui loa for your kind review! Here at the Aqua Aloha Surf our aim is provide you with a value option when visiting 'Oahu, as well as continuing to provide excellent service. We appreciate your kind feedback regarding our rooms and our team. We will be sure to pass along your kind comments directly to management. We are grateful to call you part of our 'ohana, and look forward to hosting you time and againA hui hou,
Aloha Yoshiko, We appreciate your review and are so happy to hear that you had a wonderful vacation and found great value with Aloha Surf Waikiki. Your kind words will be shared with our team for their fantastic service, and we all hope to have the pleasure of welcoming you again in the future! Mahalo.
Aloha Yabe We appreciate your review and are so happy to hear that you had a wonderful vacation and found great value with Aloha Surf Waikiki. Your kind words will be shared with our team for their fantastic service, and we all hope to have the pleasure of welcoming you again in the future! Mahalo.
8/10 (良い)
MAYUMI
2024 年 2 月 20 日
良かった点 : 清潔度、スタッフとサービス
過ごしやすかった
MAYUMI
2024 年 2 月に 3 泊滞在
Aloha Surf Waikiki からの返信 (投稿日 : 2024 年 2 月 23 日)
Mahalo nui loa for your kind review! Here at the Aqua Aloha Surf our aim is provide you with a value option when visiting 'Oahu, as well as continuing to provide excellent service. We appreciate your kind feedback regarding our rooms and our team. We will be sure to pass along your kind comments directly to management. We are grateful to call you part of our 'ohana, and look forward to hosting you time and againA hui hou,
6/10 (普通)
OSAMU、MIDORI-KU,CHIBA-CITY
2024 年 2 月 17 日
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
ベッドが柔らかすぎ
5泊したが部屋の清掃が1回だけで、シーツが痒かった
OSAMU
2024 年 2 月に 5 泊滞在
Aloha Surf Waikiki からの返信 (投稿日 : 2024 年 2 月 23 日)
Thank you for taking the time to give us feedback on your recent stay at the Aqua Aloha Surf Waikiki. I read your feedback with a heavy heart but I am also appreciative that you took the time to share your experience so we can continue to improve our services. Our staff and management is usually more attentive and guest satisfaction is very important to us. We hope that you will accept our sincere apology for failing to meet your expectations and for the inconveniences that you endured.
8/10 (良い)
Rie
グループ旅行
2024 年 2 月 15 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス
施設は古いが、立地は良くスタッフの方の対応も良かったです。
Rie
2024 年 2 月に 3 泊滞在
Aloha Surf Waikiki からの返信 (投稿日 : 2024 年 2 月 23 日)
Aloha Rie, We appreciate your review and are so happy to hear that you had a wonderful vacation and found great value with Aloha Surf Waikiki. Your kind words will be shared with our team for their fantastic service, and we all hope to have the pleasure of welcoming you again in the future! Mahalo.
6/10 (普通)
Rachel
グループ旅行
2024 年 2 月 8 日
気になった点 : 清潔度、施設のコンディションと設備
The walls were thin, the room was dark, dirty, and there were ants.
Location was good, near a bus stop and about a 5 minute walk from the beach.
Rachel
2024 年 2 月に 1 泊滞在
Timothy Clarkからの返信 (投稿日 : 2024 年 2 月 13 日)
Dear Rachel,Thank you for taking the time to review your stay. While it’s great to know you found our location to your liking, we sincerely regret the inconvenience you’ve faced during you time here. We’d make sure to forward your honest feedback to our team so that necessary improvements can be made. We’d love to welcome you back for a stay that will be nothing short of incredible in the future.With Aloha,Timothy ClarkGeneral Manager
6/10 (普通)
Hiroshi
出張
2024 年 2 月 7 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Hiroshi
2024 年 2 月に 3 泊滞在
Aloha Surf Waikiki からの返信 (投稿日 : 2024 年 2 月 14 日)
Aloha Hiroshi, We’re terribly sorry to hear your stay with us was anything short of paradise. We strive to uphold the highest standards of cleanliness and hygiene and will be looking into why that wasn’t reflected in your visit.Mahalo
6/10 (普通)
Sayuri
2024 年 2 月 5 日
良かった点 : 清潔度、スタッフとサービス
清潔でスタッフがフレンドリーでした。クヒオ通りが近いので交通の便がよい。
Sayuri
2024 年 1 月に 3 泊滞在
Aloha Surf Waikiki からの返信 (投稿日 : 2024 年 2 月 7 日)
Aloha, Your feedback is appreciated and will be shared with our leadership team for careful consideration and improvement. We hope to have another opportunity to welcome you for a more enjoyable stay in the future. Me ke Aloha Pumehana, With Warmest Aloha,
Aloha and Thank you for your review Manae,We are sad that your experience was not a good one and that is not what we aim for. We hope you were able to speak with our guest service team during your stay, I know we would’ve be happy to make arrangements to fix this or at least move you to another room. We appreciate your feedback, and we will share with our department heads for improvement for future guests A hui hou,
8/10 (良い)
Kohei
2024 年 1 月 29 日
良かった点 : 清潔度、スタッフとサービス
Kohei
2024 年 1 月に 1 泊滞在
Aloha Surf Waikiki からの返信 (投稿日 : 2024 年 1 月 31 日)
Aloha Kohei, Thank you for taking the time to write a review on your recent stay at the Aqua Aloha Surf. Our staff is dedicated to creating memorable moments for you when visiting Waikiki and we strive to bring “Aloha” to your life each and every time you’re here! We will pass on the message to my staff on their excellent service! We look forward to serving you again in the future!
6/10 (普通)
宿泊されたお客様
2024 年 1 月 25 日
気になった点 : 清潔度、施設のコンディションと設備
宿泊されたお客様
2024 年 1 月に 5 泊滞在
Aloha Surf Waikiki からの返信 (投稿日 : 2024 年 1 月 26 日)
our feedback is appreciated and will be shared with our leadership team for careful consideration and improvement. We hope to have another opportunity to welcome you for a more enjoyable stay in the future. Me ke Aloha Pumehana, With Warmest Aloha,
Jan 11, 2024 by Aloha Surf WaikikiMahalo nui loa for your kind review! Here at the Aqua Aloha Surf our aim is provide you with a value option when visiting 'Oahu, as well as continuing to provide excellent service. We appreciate your kind feedback regarding our rooms and our team. We will be sure to pass along your kind comments directly to management. We are grateful to call you part of our 'ohana, and look forward to hosting you time and againA hui hou
8/10 (良い)
HIROKI
2024 年 1 月 13 日
HIROKI
2024 年 1 月に 3 泊滞在
Aloha Surf Waikiki からの返信 (投稿日 : 2024 年 1 月 16 日)
Mahalo for your review of the Aqua Aloha Surf Waikiki. Mahalo
Aloha Diasuke, We’re terribly sorry to hear your stay with us was anything short of paradise. We strive to uphold the highest standards of cleanliness and hygiene and will be looking into why that wasn’t reflected in your visit.Mahalo
10/10 (非常に良い)
Mika
2024 年 1 月 10 日
Mika
2024 年 1 月に 4 泊滞在
Aloha Surf Waikiki からの返信 (投稿日 : 2024 年 1 月 11 日)
Aloha Mika, We appreciate your review and are so happy to hear that you had a wonderful vacation and found great value with Aloha Surf Waikiki. Your kind words will be shared with our team for their fantastic service, and we all hope to have the pleasure of welcoming you again in the future! Mahalo.
8/10 (良い)
Koichi
2023 年 12 月 26 日
良かった点 : 清潔度、スタッフとサービス
Koichi
2023 年 12 月に 6 泊滞在
Aloha Surf Waikiki からの返信 (投稿日 : 2023 年 12 月 27 日)
Aloha Koichi, We appreciate your review Cory and are so happy to hear that you had a wonderful vacation and found great value with Aloha Surf Waikiki. We all hope to have the pleasure of welcoming you again in the future! Mahalo.
8/10 (良い)
MAHIRO
家族旅行
2023 年 12 月 19 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス
MAHIRO
2023 年 12 月に 5 泊滞在
Aloha Surf Waikiki からの返信 (投稿日 : 2023 年 12 月 20 日)
Mahalo Mahiro for your review of te Aqua Aloha Surf. Look forward in seeing you back on a return visit. Mahalo,
Thank you for Sharing your comments on your recent stay at the Aqua Aloha Surf Waikiki Hotel. I'm extremely disappointed to hear about the challenges you encountered during your stay. I have brought your comments up to our Executive Housekeeper & Chief Engineer to look into the concerns you state above with your room. Again, please accept my sincerest apologies for the challenges you encountered during your stay.
2/10 (非常に不満)
Kazuyoshi
2023 年 12 月 17 日
Kazuyoshi
2023 年 12 月に 4 泊滞在
Tim Clarkからの返信 (投稿日 : 2023 年 12 月 18 日)
Hi Kazuyoshi,It is our goal here at the Aloha Surf to provide our guests with a good value and a relaxing experience in a fun atmosphere. I am sorry that we were not able to achieve that goal with you. We do appreciate your feedback.Mahalo,Tim Clark, GM
Aloha Moe, Your feedback is appreciated and will be shared with our leadership team for careful consideration and improvement. We hope to have another opportunity to welcome you for a another enjoyable stay in the future. Me ke Aloha Pumehana, With Warmest Aloha
8/10 (良い)
INOUE
2023 年 11 月 30 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
INOUE
2023 年 11 月に 4 泊滞在
Aloha Surf Waikiki からの返信 (投稿日 : 2023 年 12 月 27 日)
We appreciate your review and are so happy to hear that you had a wonderful vacation and found great value with Aloha Surf Waikiki. Your kind words will be shared with our team for their fantastic service, and we all hope to have the pleasure of welcoming you again in the future! Mahalo.
6/10 (普通)
Hitoshi
2023 年 11 月 20 日
良かった点 : 清潔度、スタッフとサービス
Hitoshi
2023 年 11 月に 5 泊滞在
Aloha Surf Waikiki からの返信 (投稿日 : 2023 年 11 月 23 日)
Aloha and Thank you for your review Hitoshi, We are sad that your experience was not a good one and that is not what we aim for. We hope you were able to speak with our guest service team during your stay, I know we would’ve be happy to make arrangements to fix this or at least move you to another room. We appreciate your feedback, and we will share with our department heads for improvement for future guests A hui hou,
8/10 (良い)
Ayaka
2023 年 11 月 19 日
Ayaka
2023 年 11 月に 3 泊滞在
Aloha Surf Waikiki からの返信 (投稿日 : 2023 年 12 月 11 日)
Mahalo nui loa for your kind review! Here at the Aqua Aloha Surf our aim is provide you with a value option when visiting 'Oahu, as well as continuing to provide excellent service. We appreciate your kind feedback regarding our rooms and our team. We will be sure to pass along your kind comments directly to management. We are grateful to call you part of our 'ohana, and look forward to hosting you time and againA hui hou,
10/10 (非常に良い)
toshiyuki、Kamakura_city
2023 年 10 月 5 日
toshiyuki
2023 年 9 月に 5 泊滞在
Aloha Surf Waikiki からの返信 (投稿日 : 2023 年 10 月 25 日)
Mahalo nui loa for your kind review! Here at the Aqua Aloha Surf our aim is provide you with a value option when visiting 'Oahu, as well as continuing to provide excellent service. We appreciate your kind feedback regarding our rooms and our team. We will be sure to pass along your kind comments directly to management. We are grateful to call you part of our 'ohana, and look forward to hosting you time and againA hui hou,
4/10 (不満)
Ryu
2023 年 9 月 21 日
初日に部屋にゴキブリが出て、最悪な気持ちになった。
Ryu
2023 年 9 月に 5 泊滞在
Aloha Surf Waikiki からの返信 (投稿日 : 2023 年 9 月 26 日)
Your feedback is appreciated and will be shared with our leadership team for careful consideration and improvement. We hope to have another opportunity to welcome you for a more enjoyable stay in the future. Me ke Aloha Pumehana, With Warmest Aloha,
Aloha Wataru thank you for taking the time to review your experience. We are extremely disappointed to hear about the aspects of your stay that were less than exceptional. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. We truly hope that we were given an opportunity to fix this during your stay, we never want our guests unhappy. We appreciate feedback from our guests both positive and constructive. We will work with our departments individually for improvements. Mahalo again for your feedback.
Aloha, We appreciate your review. Thank you for sharing how our hotel location made your stay although short but a good one. We hope to have the pleasure of welcoming you again in the future! Mahalo.
Aloha Shino, We appreciate your review. Thank you for sharing how our hotel location made your stay although short but a good one. We hope to have the pleasure of welcoming you again in the future! Mahalo.
Thank you Masaki for Sharing your comments on your recent stay at the Aqua Aloha Surf Waikiki Hotel. We are pleased to hear that you enjoyed our central location in the heart of Waikiki, walking distance to shopping, restaurants & the beach. While our property needs some renovations, I have brought your concerns above to the attention of my Chief Engineer.Mahalo
8/10 (良い)
Shuji
2023 年 6 月 28 日
Shuji
2023 年 6 月に 9 泊滞在
Aloha Surf Waikikiからの返信 (投稿日 : 2023 年 7 月 19 日)
Aloha Shuji,Mahalo for your review of the Aqua Aloha Surf Waikiki. Hope you were able to bring home fond memories of your Hawaiian Getaway! Warms regards
4/10 (不満)
Narito
2023 年 6 月 19 日
Narito
2023 年 6 月に 7 泊滞在
Aloha Surf Waikiki からの返信 (投稿日 : 2023 年 7 月 10 日)
Aloha and Thank you for your review Narito. We are sad that your experience was not a good one and that is not what we aim for. We hope you were able to speak with our guest service team during your stay, I know we would’ve be happy to make arrangements to fix this or at least move you to another room. We appreciate your feedback, and we will share with our department heads for improvement for future guests A hui hou,
6/10 (普通)
Mayumi
家族旅行
2023 年 6 月 15 日
小さなアリ🐜やゴギブリ⁉️何出ます。
気にしないならワイキキではリーズナブル。
Mayumi
2023 年 6 月に 5 泊滞在
Aloha Surf Waikiki からの返信 (投稿日 : 2023 年 6 月 19 日)
Aloha Mayumi, Mahalo for staying at the Aqua Aloha Surf WaikikiI'm sorry to hear about the unwanted pests. Being in the tropics we do sometimes have unwanted pest and we perform monthly routine pest control spraying to try and eliminate them . We have plans in a renovation soon. Despite the above all of the staff and management hope you will give us another opportunity to regain your valued patronage.Me ke Aloha Pumehana,With Warmest Aloha,
6/10 (普通)
Yuki Olivia
家族旅行
2023 年 6 月 14 日
アラワイ運河沿いだがワイキキにも出やすく、立地は良い。
部屋も寝るための部屋なら十分。
Yuki Olivia
2023 年 6 月に 4 泊滞在
Aloha Surf Waikiki からの返信 (投稿日 : 2023 年 6 月 14 日)
Aloha Yuki, Mahalo for your review of the Aqua Aloha Surf Waikiki. We hope you brought back fond memories of the island. See you back soon. A hui hou!
Aloha ERI, Thank you for your detailed review of the Aqua Aloha Surf. Aloha Surf is not a traditional hotel we are a condotel. All our rooms look different and not brand standard. Many of our return guests book us because of the value and our great guest services! We do have table and chairs upon request with no charge. Next time please let us know and we will be able to accommodate you. Hope you were able to bring home fond memories of the island and hope to see you on a return stay! A hui hou!
Aloha, Thank you for taking the time to write a review on your recent stay at the Aqua Aloha Surf Waikiki Hotel. Our staff is dedicated to creating memorable moments for you when visiting Waikiki and we strive to bring “Aloha” to your life each time you are here! While our hotel needs a renovation, I have shared your comments above with our Chief Engineer.Mahalo
8/10 (良い)
SHINICHIRO
家族旅行
2023 年 5 月 18 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
ソファー、広いテーブルが良かった。
SHINICHIRO
2023 年 5 月に 8 泊滞在
Aloha Surf Waikiki からの返信 (投稿日 : 2023 年 5 月 18 日)
Aloha Shinichiro, Thank you for your review on the Aqua Aloha Surf Waikiki. We appreciate your review and are so happy to hear that you had a wonderful stay. We agree our location is one that can't be beat. We can't wait to have the pleasure of welcoming you again in the future! Mahalo.
Aloha and Thank you for your review Yuto. We are sad that your experience was not a good one and that is not what we aim for. We hope you were able to speak with our guest service team during your stay, I know we would’ve be happy to make arrangements to fix this or at least move you to another room. We appreciate your feedback, and we will share with our department heads for improvement for future guests A hui hou,
Aloha, Thank you for Sharing your comments on your recent stay at the Aqua Aloha Surf Waikiki Hotel. We are pleased to hear that you enjoyed our central location in the heart of Waikiki, walking distance to shopping, restaurants & the beach. While our property needs some renovations, I have brought your concerns above to the attention of my Chief Engineer. Mahalo
6/10 (普通)
TAKESHI
2022 年 9 月 9 日
気になった点 : 清潔度、施設のコンディションと設備
設備が古い。夜中に大声がよく聞こえるなどホテル周辺の治安に問題あり。
TAKESHI
2022 年 8 月に 13 泊滞在
Aloha Surf Waikiki からの返信 (投稿日 : 2022 年 9 月 10 日)
Aloha Takeshi, Thank you for taking the time to write a review on your recent stay at the Aqua Aloha Surf Waikiki Hotel. Our staff is dedicated to creating memorable moments for you when visiting Waikiki and we strive to bring “Aloha” to your life each time you are here! While our hotel needs a renovation, I have shared your comments above with our Chief Engineer.Me ke Aloha Pumehana,With Warmest Aloha,