外観

シェラトン・サイゴン・グランド・オペラ・ホテルの口コミ

5 out of 5
シェラトン・サイゴン・グランド・オペラ・ホテル
88 Dong Khoi Street, District 1, Ho Chi Minh City

口コミ

8.8

非常に良い

評価 10 - 556 件の口コミ中 332 件が非常に良い" "
評価 8 - 556 件の口コミ中 159 件が良い" "
評価 6 - 556 件の口コミ中 31 件が普通" "
評価 4 - 556 件の口コミ中 21 件が不満" "
評価 2 - 556 件の口コミ中 13 件が非常に不満" "

9.0/10

清潔度

9.0/10

スタッフとサービス

9.4/10

設備とサービス

8.8/10

施設のコンディションと設備

9.2/10

環境への配慮

口コミ

10/10 (非常に良い)

Yoshiaki

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Julian Wongからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Yoshiaki, Thank you for choosing Sheraton Saigon Grand Opera Hotel and sharing your recent experience with us.We are delighted to acknowledge that you are more than satisfied with your stay experience with us. As the champion of community, we deliver the time-honored assurance and the sense of belonging to welcome every guest who stay with us, dine or have a meeting with us.Once again, thank you for sharing your feedback with us. We hope to be your home away from home every time your travels bring you to our charming city.Warm regards, Julian Wong General Manager

8/10 (良い)

Rika

良かった点 : スタッフとサービス、施設のコンディションと設備
The club lounge and gym were very good. However, the beauty salon was too expensive and I was not satisfied.
2024 年 3 月に 3 泊滞在
Julian Wongからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear Rika, Thank you for choosing Sheraton Saigon Grand Opera Hotel and sharing your recent experience with us.We are honored to acknowledge that you had a pleasant stay experience with us. Moreover, we have also well noted your special regards to the quality of our facilities. As the champion of community, we deliver the time-honored assurance and the sense of belonging to welcome every guest who stay with us, dine or have a meeting with us.Once again, thank you for sharing your experience and constructive feedback with us. We hope to be your home away from home every time your travels bring you to our charming city.Warm regards, Julian Wong General Manager

10/10 (非常に良い)

Yuko

2024 年 3 月に 2 泊滞在
Julian Wongからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Yuko, Thank you for choosing Sheraton Saigon Grand Opera Hotel and sharing your recent experience with us.We are honored to acknowledge that you had a pleasant stay experience with us. Moreover, we have also well noted your special regards to the quality of our facilities. As the champion of community, we deliver the time-honored assurance and the sense of belonging to welcome every guest who stay with us, dine or have a meeting with us.Once again, thank you for sharing your experience and constructive feedback with us. We hope to be your home away from home every time your travels bring you to our charming city.Warm regards, Julian Wong General Manager

8/10 (良い)

CHINSHU

グループ旅行
良かった点 : 清潔度、スタッフとサービス
何処に行くのも便利。 ホテル前の中華はおすすめ
2024 年 3 月に 3 泊滞在
Sheraton Saigon Hotel & Towersからの返信 (投稿日 : 2024 年 3 月 21 日)
Dear CHINSHU, Thank you for choosing Sheraton Saigon Hotel & Towers and sharing your recent experience with us.We are gratified to acknowledge that you had a pleasant stay experience with us. Moreover, we have also well noted your long-lasting impression on the central location. As the champion of community, we deliver the time-honored assurance and the sense of belonging to welcome every guest who stay with us, dine or have a meeting with us.Once again, thank you for sharing your experience with us. We hope to be your home away from home every time your travels bring you to our charming city.Warm regards, Julian Wong General Manager

8/10 (良い)

HISAE

2024 年 1 月に 2 泊滞在
Sheraton Saigon Hotel & Towersからの返信 (投稿日 : 2024 年 3 月 21 日)
Dear HISAE, Thank you for choosing Sheraton Saigon Hotel & Towers and sharing your recent experience with us. We are honored to acknowledge that you had a pleasant stay experience with us. As the champion of community, we deliver the time-honored assurance and the sense of belonging to welcome every guest who stay with us, dine or have a meeting with us.Once again, thank you for sharing your experience with us. We hope to be your home away from home every time your travels bring you to our charming city.Warm regards, Julian Wong General Manager

8/10 (良い)

MIKIYA

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
good staff
2024 年 1 月に 2 泊滞在
Sheraton Saigon Hotel & Towersからの返信 (投稿日 : 2024 年 1 月 29 日)
Dear MIKIYA, Thank you for choosing Sheraton Saigon Hotel & Towers and sharing your recent experience with us.We are honored to learn that you had an pleasant stay experience with us. Our goal is to ensure that all our guests enjoy memorable stay experiences with us. Therefore, your recognition is highly appreciated and it will serve as a motivation for our team to continue to elevate guest experience at the Sheraton Saigon Hotel & Towers to a higher level. Once again, thank you for your sharing and we look forward to welcoming you back in the future.Warm regards, Julian Wong General Manager

10/10 (非常に良い)

YUTAKA

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 3 泊滞在
Sheraton Saigon Hotel & Towersからの返信 (投稿日 : 2024 年 1 月 22 日)
Dear Valued Guest,We are delighted to hear that you had a pleasant stay experience with us. We would like to express our sincere thanks for your positive feedback and wish you a nice day ahead.Warm regards, Julian WongGeneral Manager

8/10 (良い)

Mikiya

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Breakfast venue and food are very good.
2023 年 11 月に 1 泊滞在
Sheraton Saigon Hotel & Towersからの返信 (投稿日 : 2023 年 11 月 15 日)
Dear Mikiya, It was an honor to welcome you to Sheraton Saigon Hotel & Towers!We are humbled to know that you have had a great experience with us, with specific mentions of our breakfast offerings. Our goal is to ensure that all our guests enjoy memorable stays with us, and we are truly happy we managed to achieve that with your stay. Your compliment is highly appreciated, and it will serve as motivation for our team to continue to elevate the guest experience at the Sheraton Saigon Hotel & Towers to a higher level.Once again, thank you for sharing your positive feedback with us. We hope to be your home away from home every time your travels bring you to our charming city. Warm regards,Julian Wong General Manager

10/10 (非常に良い)

Kazumi

excellent
2023 年 10 月に 3 泊滞在
Sheraton Saigon Hotel & Towersからの返信 (投稿日 : 2023 年 10 月 27 日)
Dear Kazumi, Thank you for choosing Sheraton Saigon Hotel & Towers. On behalf of the hotel manager, thanks for your recognition and satisfaction with the service we have provided to you. We'll be sure to share your great reviews with the hotel team to inspire everyone to serve each guest better. Once again, thank you for sharing your positive feedback with us. We hope to be your home away from home every time your travels bring you to our charming city. With warm regards, Julian Wong General Manager

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very good
2023 年 9 月に 6 泊滞在
Sheraton Saigon Hotel & Towersからの返信 (投稿日 : 2023 年 9 月 20 日)
Dear Valued Guest,On behalf of the Sheraton community, we would like to express our sincere thanks for your positive feedbacks in your recent experience with us. We looking forward to welcoming you back in the future and wish you have a nice day. Warm regards, Julian Wong General Manager

10/10 (非常に良い)

EMI

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
クラブラウンジを利用しました。 立地、清潔さ、スタッフの対応、料理といった全てが最高でした。 とても優雅な気分を味わえました。 次にホーチミンに行く際も必ずまた利用したいと思えるホテルでした。
2023 年 8 月に 4 泊滞在
Sheraton Saigon Hotel & Towersからの返信 (投稿日 : 2023 年 9 月 6 日)
Dear EMI, It’s a genuine pleasure to have the opportunity to welcome you as well as for you to stay with us at the Sheraton Saigon Hotel & Towers! On behalf of the Sheraton community, we would like to express our sincere thanks for your great compliments for the hotel and the team. Your long-lasting impression on our delectable food and beverage offerings at Club Lounge, your comments on the convenient central location is a priceless motivation for our team. It is also our pleasure to acknowledge that you are satisfied with the enthusiasm of our team. We will surely pass your lovely words onto them for their help to make your stay more memorable.Once again, thank you for sharing your feedback with us. We hope to be your home away from home every time your travels bring you to our charming city. Warm regards,Julian WongGeneral Manager

8/10 (良い)

Hiroaki

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
安定感のあるホテル。常にきれいにしている感じ。朝食も種類が豊富とは言えないが、質の高さを狙っていた。全体的に満足できた。
2023 年 8 月に 2 泊滞在
Sheraton Saigon Hotel & Towersからの返信 (投稿日 : 2023 年 8 月 21 日)
Dear Hiroaki, Thank you for choosing to stay at the Sheraton Saigon Hotel & Towers and sharing your amazing experience with us! We are gratified to know that you’ve had a great experience with us. Our goal is to ensure that all our guests enjoy memorable experiences with us and we are truly happy we managed to achieve that with your experience. That being said, we realized that we have an opportunity to improve on your dining experience with us and will endeavor to do that when you return during the next visit. Once again, thank you very much for sharing your experience with us, and we look forward to welcoming you back next time. Warm regards, Julian Wong General Manager

10/10 (非常に良い)

KAZUO

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was very comfortable!
2023 年 8 月に 1 泊滞在
Sheraton Saigon Hotel & Towersからの返信 (投稿日 : 2023 年 8 月 24 日)
Dear KAZUO, Thank you for choosing to stay at the Sheraton Saigon Hotel & Towers and sharing your amazing experience with us!We are gratified to know that you’ve had a great stay experience with us. Our goal is to ensure that all our guests enjoy memorable stay experiences with us and we are truly happy we managed to achieve that with your stay. Your compliment is highly appreciated and it will serve as a motivation for our team to continue to elevate guest experience at the Sheraton Saigon Hotel & Towers to a higher level. Once again, thank you very much for sharing your experience with us, and we look forward to welcoming you back next time.Warm regards,Julian WongGeneral Manager

8/10 (良い)

Tetsuya

2023 年 8 月に 2 泊滞在
Sheraton Saigon Hotel & Towersからの返信 (投稿日 : 2023 年 9 月 4 日)
Dear Tetsuya,On behalf of the Sheraton community, we would like to express our sincere thanks for your positive feedback on your recent experience with us. We look forward to welcoming you back in the future and wish you have a nice day.Warm regards,Julian WongGeneral Manager

10/10 (非常に良い)

TOMIO

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
サイゴンのホテルお勧めします。
全てにおいて満足です。特にロケーション、スタッフ、設備(家具、シングルソファ、シーリーのベッド)飲食のお味、プール、ジム、& etc。お勧めします.
2023 年 8 月に 4 泊滞在
Sheraton Saigon Hotel & Towersからの返信 (投稿日 : 2023 年 8 月 11 日)
Dear TOMIO, Thank you for choosing to stay at the Sheraton Saigon Hotel & Towers and sharing your amazing experience with us!On behalf of the hotel manager, thanks for your recognition and satisfaction in with particular note to the elegant ambience, our central location as well as the wide range of tantalizing delicacies. At Sheraton Saigon Hotel & Towers, each corner is thoughtfully designed to be filled with shared experience and fresh perspectives to offer each of our guests a sense of warmth and inclusivity. Seeing that what we prepared especially for you on your visit is a joyful feeling. We'll be sure to share your great reviews with the hotel team to inspire everyone to serve each guest better.Once again, thanks for your continued trust. We hope to have the opportunity of seeing you again in the nearest future.Warm regards,Julian WongGeneral Manager

10/10 (非常に良い)

Mayama

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 7 月に 3 泊滞在
Sheraton Saigon Hotel & Towersからの返信 (投稿日 : 2023 年 8 月 4 日)
Dear Mayama,We are delighted to know that you had a pleasant experience while staying with us. We would like to express our sincere thanks for your positive feedback and wish you have a nice day.Warm regards,Julian WongGeneral Manager

10/10 (非常に良い)

Daichi

2023 年 7 月に 3 泊滞在
Sheraton Saigon Hotel & Towersからの返信 (投稿日 : 2023 年 8 月 11 日)
Dear Daichi,Thank you for spending your time to rate your recent experience with us. We look forward to welcoming you back in the nearest future and wish you have a nice day.Warm regards, Julian Wong General Manager

10/10 (非常に良い)

MASAO

出張, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
とても綺麗なホテルで、プールもとても良かったし、朝食も最高でした。
2023 年 5 月に 2 泊滞在
Sheraton Saigon Hotel & Towersからの返信 (投稿日 : 2023 年 6 月 1 日)
Dear MASAO, Thank you for choosing to stay at the Sheraton Saigon Hotel & Towers and sharing your amazing experience with us!We are gratified to know that you’ve had a great stay experience with us. Our goal is to ensure that all our guests enjoy memorable stay experiences with us and we are truly happy we managed to achieve that with your stay. Your compliment is highly appreciated and it will serve as a motivation for our team to continue to elevate guest experience at the Sheraton Saigon Hotel & Towers to a higher level. Once again, thank you very much for sharing your experience with us, and we look forward to welcoming you back next time.Warm regards,Julian WongGeneral Manager

10/10 (非常に良い)

TAKUYA

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The room was clean and comfortable.
Sheraton Saigon Hotel & Towersからの返信 (投稿日 : 2023 年 5 月 29 日)
Dear TAKUYA,Thank you for choosing to stay at the Sheraton Saigon Hotel & Towers and sharing your amazing experience with us!We are gratified to know that you’ve had a great stay experience with us. Our goal is to ensure that all our guests enjoy memorable stay experiences with us and we are truly happy we managed to achieve that with your stay. Your compliment is highly appreciated and it will serve as a motivation for our team to continue to elevate guest experience at the Sheraton Saigon Hotel & Towers to a higher level. Once again, thank you very much for sharing your experience with us, and we look forward to welcoming you back next time.Warm regards,Julian WongGeneral Manager

10/10 (非常に良い)

YOICHI

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good services & location
Really nice place to stay. Good atmosphere and hospitality.
2023 年 5 月に 2 泊滞在
Sheraton Saigon Hotel & Towersからの返信 (投稿日 : 2023 年 5 月 8 日)
Dear YOICHI,Thank you for choosing to stay at the Sheraton Saigon Hotel & Towers and sharing your amazing experience with us!We are gratified to know that you’ve had a great stay experience with us. Our goal is to ensure that all our guests enjoy memorable stay experiences with us and we are truly happy we managed to achieve that with your stay. Your compliment is highly appreciated and it will serve as a motivation for our team to continue to elevate guest experience at the Sheraton Saigon Hotel & Towers to a higher level. Once again, thank you very much for sharing your experience with us, and we look forward to welcoming you back next time.Warm regards,Julian WongGeneral Manager

8/10 (良い)

Ryo

2023 年 4 月に 2 泊滞在
Sheraton Saigon Hotel & Towersからの返信 (投稿日 : 2023 年 5 月 15 日)
Dear Ryo, We are gratified to know that you had a pleasant experience while staying with us. We would like to express our sincere thanks for your positive feedback and wish you have a nice day. Warm regards, Julian Wong General Manager

10/10 (非常に良い)

??

良かった点 : 清潔度
2023 年 3 月に 3 泊滞在
Sheraton Saigon Hotel & Towersからの返信 (投稿日 : 2023 年 3 月 27 日)
Dear Valued Guest, On behalf of the Sheraton community, we would like to express our sincere thanks for your positive feedback on your recent experience with us. We look forward to welcoming you back in the future and wish you have a nice day. Warm regards, Julian Wong General Manager

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
期待以上の快適ステイ
ツインタイプのクラブラウンジ付ステレオで3泊しました。地下鉄の開通前で公共交通機関はほぼタクシーだけの中、立地は最高で主な観光スポットも徒歩圏。歩き疲れたらホテルに帰ってクラブラウンジで一休み。そして夕方からまた出掛けられます。従業員さんはハウスキーパーも含めて接遇very good。従業員教育がよく行き届いていると感じました。部屋も広く、空調、水圧、お湯の温度、排水も全く問題なし。バスタブとシャワーブースに分かれていて使い易さも抜群。朝食も品数豊富で3回利用も飽きることなし。また利用したいホテルの一つでした。
2023 年 3 月に 3 泊滞在
Sheraton Saigon Hotel & Towersからの返信 (投稿日 : 2023 年 3 月 22 日)
Dear Valued Guest, Many thanks for taking the time to share your recent experience with Sheraton Saigon Hotel & Towers! We are delighted to know that you’ve had a great stay experience with us, especially your impression of the contemporary room, the tantalizing delicacies of our buffet, and the friendly service of our team, as well as our convenient central location. Your compliments are highly appreciated as a priceless motivation for our team to continuously thrive on the best quality of service for all our guests. Once again, thank you for your sharing and we look forward to welcoming you back in the future. Warm regards, Julian Wong General Manager

10/10 (非常に良い)

HIROYUKI

出張
良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
また泊まりたい
空港から30分以内で行けます。 タクシーは簡単につかまります。 周辺にはレストラン、カフェ、マッサージ有り便利です。 エントランス正面のサークルKは開店準備中。 歩いて3分くらいでサークルKあります。 車バイク通行量多いので道路を渡るのは気をつけてください。 周辺は治安が良いように感じました。 エントランス前にタクシーありますのでドアマンに依頼すれば行き先を英語からベトナム語に通訳してくれるので安心。 お部屋には無料ミネラルウォーターが6本くらい置いてありました。 ハウスキーパーが近くにいれば追加でもらえます。 カーペットが少しくたびれていましたが、 大目に見てあげましょう。 大型液晶テレビあり、ミラーリングできます。 無料wifi50MBの高速でした。 水まわりも衛生的でしたが、 シャワートイレなしです。 ホースで自分で洗うやつです。 スタッフの英語は、なまり強く聞き取りにくいが、通じます。 時間の余裕がなくプールは行けませんでした。 2階にはカジノあります。 全台ビデオゲームタイプです。 ルーレット、バカラ、BJ、大小もアリ。 ホーチミンに行く時には、またここで良いと思いました
2023 年 2 月に 3 泊滞在
Sheraton Saigon Hotel & Towersからの返信 (投稿日 : 2023 年 2 月 10 日)
Dear Hiroyuki,Thank you for choosing to stay at the Sheraton Saigon Hotel & Towers recently. We are very grateful that you have taken the time out of your busy schedule to share your memorable stay experience with us. We are truly delighted to receive your detailed feedback, very positive compliments, and warm words following your stay with us.We are nothing short of delighted to know that you’ve had a great stay experience with us. To receive your positive comments about our contemporary room, our over-and-above service delivery, as well as our convenient location, are something we are exceptionally happy to know. Moreover, we also have taken note of your valuable sharing for future improvement to ensure that we offer all our guests an exceptional experience when staying with us. Your compliments are highly appreciated as a huge motivation for our team and we will surely pass your great feedback to all of our associates. Once again, thank you for sharing your feedback with us. We hope to be your home away from home whenever your travels bring you to our charming city. Warm regards, Julian Wong General Manager

10/10 (非常に良い)

Nomi

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
ハノイやニャチャンの朝食のコーヒーのほうが美味しかった
2023 年 1 月に 3 泊滞在
Sheraton Saigon Hotel & Towersからの返信 (投稿日 : 2023 年 2 月 6 日)
Dear Nomi, Thank you for choosing to stay at the Sheraton Saigon Hotel & Towers and sharing your recent experience with us. We are delighted to know that you’ve had an overall memorable stay experience with us and sincerely thank you for the warm feedback. Moreover, we also have taken note too on your feedback for future improvements to ensure that we offer all our guests an exceptional experience when staying with us. Once again, thank you very much for sharing your experience with us, and we look forward to welcoming you back next time. We will take this opportunity to serve you our best. Warmest regards, Julian Wong General Manager

10/10 (非常に良い)

Hiroshi

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

10/10 (非常に良い)

Yoshito

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
シェラトンだったからかベトナムだったからかこれまで泊まったホテルの中でスタッフの対応の丁寧さ心地よさは最高クラスでした 大晦日のカウントダウンライブや花火の場所も目の前で部屋にはあらかじめ耳栓を配るきめ細やかさ ラウンジの食事(オードブルだけでない!)も充実 セルフサービスだけでなくフォーやベトナムコーヒーなど飲み物はスタッフに頼めば忙しい時間帯でも嫌な顔せず運んでくれる お酒は多少充実の余地はあるけど 早朝着深夜発でチェックインアウトの前後もラウンジを使えて到着時の朝食や出発時の夕食も機内食や空港のラウンジ以上のクオリティ まあこの年末年始にこの値段でこのグレード、サービスレベルのホテル高層階のクラブフロアに泊まれて以前より円が多少安くなったとか関係なく言うことなしの大満足でした
Sheraton Saigon Hotel & Towersからの返信 (投稿日 : 2023 年 1 月 9 日)
Dear Yoshito, It’s a genuine pleasure to have the opportunity to welcome you to stay with us at the Sheraton Saigon Hotel & Towers! We are delighted to know that you’ve had a great stay experience with us, especially your impression of the warm hospitality, the panoramic view looking out to the vibrant scene of the New Year's Eve countdown at Saigon as well as the delectable delicacies. Your compliments are highly appreciated as a priceless motivation for our team to continuously thrive on the best quality of service for all our guests. Once again, thank you for sharing your great feedback with us. We hope to be your home away from home every time your travels bring you to our charming city. Warm regards, Julian Wong General Manager

10/10 (非常に良い)

HIDETOSHI

2022 年 10 月に 4 泊滞在
Sheraton Saigon Hotel & Towersからの返信 (投稿日 : 2022 年 11 月 21 日)
Dear Valued Guest, On behalf of the Sheraton community, we would like to express our sincere thanks for your positive feedback on your recent experience with us. We look forward to welcoming you back in the future and wish you have a nice day. Warm regards, Julian Wong General Manager

10/10 (非常に良い)

HIDETOSHI

2022 年 8 月に 6 泊滞在
Sheraton Saigon Hotel & Towersからの返信 (投稿日 : 2022 年 9 月 7 日)
Dear HIDETOSHI,On behalf of the Sheraton community, we would like to express our sincere thanks for your positive feedback in your recent experience with us. We are looking forward to welcoming you back in the future and wish you have a nice day. Warm regards,Julian WongGeneral Manager

10/10 (非常に良い)

HIDETOSHI

2022 年 6 月に 5 泊滞在
Sheraton Saigon Hotel & Towersからの返信 (投稿日 : 2022 年 7 月 4 日)
Dear Hidetoshi, On behalf of the Sheraton Saigon community, thank you for spending your time to rate and give us positive feedback on your recent experience at Sheraton Saigon Hotel & Towers. We look forward to welcoming you back in the nearest future and wish you have a nice day. Warm regards, Julian Wong General Manager

8/10 (良い)

宿泊されたお客様

出張
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
部屋は清潔で大型TVもいい。朝食も種類が多く美味しい。繁華街なのでショッピングも食べ歩きも楽しめる。課題、前夜にDo not disturb サインを出し、翌朝サインを消し外出。戻ってきたら清掃が入っていなかった。
2022 年 4 月に 2 泊滞在
Sheraton Saigon Hotel & Towersからの返信 (投稿日 : 2022 年 4 月 15 日)
Dear Guest, It’s a genuine pleasure to have the opportunity to welcome you as well as for you to stay with us at the Sheraton Saigon Hotel & Towers! On behalf of the Sheraton community, we would like to express our sincere thanks for your compliments. We are nothing short of delighted to find that you are immersed in the comfort of staying with us in such a central location, the premium service, and our wide range of tantalizing delicacies. Besides, we genuinely took note for your feedback on the lack of attention and our team will take it wholeheartedly for future improvements to thrive for the best quality of service. Once again, thank you for sharing your feedback with us. We hope to be your home away from home every time your travels bring you to our charming city. With warm regards, Julian Wong General Manager

10/10 (非常に良い)

Takeyoshi

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2022 年 2 月に 1 泊滞在

10/10 (非常に良い)

Takanari

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 1 月に 1 泊滞在
Julian Wong - General Managerからの返信 (投稿日 : 2022 年 2 月 7 日)
Dear Takanari, Thank you for spending your time to share your pleasant experience at Sheraton Saigon Hotel & Towers. We are delighted to receive your satisfaction with our hotel and look forward to welcoming you back in the nearest future. Wish you have a nice day. Warm regards,

10/10 (非常に良い)

Jun

2022 年 1 月に 1 泊滞在
Julian Wong - General Managerからの返信 (投稿日 : 2022 年 2 月 7 日)
Dear Jun, Thank you for spending your time to share your pleasant experience at Sheraton Saigon Hotel & Towers. We are delighted to receive your satisfaction with our hotel and look forward to welcoming you back in the nearest future. Wish you have a nice day. Warm regards,

10/10 (非常に良い)

Jun

2021 年 12 月に 1 泊滞在
Sheraton Saigon Hotel & Towersからの返信 (投稿日 : 2021 年 12 月 15 日)
Dear Jun, How delighted it is to receive 10 out of 10 ranking from you! With our sole mission being World’s Gathering Place, we are entirely dedicated to delivering warmth and a sense of belonging to each of our guest from the moment they step into the door, so we take great delight in seeing that you were able to enjoy the hotel prime location and the genuine hospitality delivered by the hotel team. Once again, thank you for your continued trust, and we hope to have the pleasure of welcoming you back to the hotel in the not too distant future. With warm regards, Julian Wong General Manager

10/10 (非常に良い)

MINORI

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
コロナ禍でホテルも厳しい状況が続いていると思いますが、ホテルスタッフ皆さんの笑顔やホスピタリティの高さ、部屋もとてもリラックスでき、眺めも最高でした。ロケーションもどこへ行くのにも便利でした。 また泊まりに行きたいホテルです。
2021 年 2 月に 1 泊滞在
Sheraton Saigon Hotel & Towersからの返信 (投稿日 : 2021 年 2 月 22 日)
Dear Ms. Minori, It was an honor to welcome you to Sheraton Saigon Hotel & Towers. On behalf of the Sheraton community, we would like to express our gratitude for your thoughtful understanding at this current situation, and it’s nothing short of delighted for us to receive your satisfaction during your staycation with us. At Sheraton Saigon Hotel & Towers, we make sure to offer each of our guests a sense of warmth and inclusivity from our relaxing rooms, panoramic view looking out to the vibrant scene of Saigon, and beyond. Knowing that such genuine care and the attentive service of our team made a wonderful impression on your visit is a joyful feeling to us. We will share your wonderful comments with the hotel team as a motivation for keeping up with delivering memorable moments to each of our guests. Once again, thanks for your continued trust. We hope to have the opportunity of seeing you again in the nearest future. With warm regards, Scott Hodgetts General Manager

10/10 (非常に良い)

たたみ、東京

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
空いていたからか、アーリーチェックインできました。できなかった場合でも、ラウンジが使えるとのことで、ありがたかったです。 朝食バイキングの種類の多さと美味しさは大満足。
2020 年 2 月に 2 泊滞在
Scott からの返信 (投稿日 : 2020 年 3 月 7 日)
Dear Guest, How delighted it is to welcome you to our hotel. Thank you for sharing an inspiring review about your recent stay experience. We are pleased to find that the convenience of our check-in procedure made a good impression on you. We also take great delight in seeing that our breakfast buffet is gaining in popularity. We'll be sure to pass your compliments along to our team who will be more than happy to read your wonderful words. Thanks so much for choosing us as your preferred accommodation of choice in Ho Chi Minh City. We look forward to seeing you again in the not too distant future. With warm regards, Scott Hodgetts General Manager

8/10 (良い)

タカシ、iwadewakayama

出張
良かった点 : 設備とサービス、施設のコンディションと設備
言葉がわからないから大変! チェックインアウトが時間がかかりすぎる。 あとは、笑顔が皆さん素敵だった。ご飯は美味しいかった。
2020 年 2 月に 2 泊滞在
Scottからの返信 (投稿日 : 2020 年 3 月 2 日)
Dear Guest, It was an honor to have the opportunity to accommodate you during your recent trip to Ho Chi Minh City. We're so glad to hear that you loved the culinary delights including the delectable rice dish and the heartwarming service delivered by our team, as most of our guests share the same feedback as yours. However, we are also saddened to hear that you encountered an inconvenience during check-in. We would appreciate it if you could take a moment to reach the hotel management team and share further details of your recent experience. Your feedback means a lot to us as it helps us take proper actions to enhance the hotel service and to continue to bring even greater experiences to our guests. Despite the less than perfect experience, we hope that you will still give us another chance to re-create a fresh stay impression on you. Please contact us when you plan your next stay at the hotel and we will add some enhancements to your reservations. Once again, thanks so much for taking the time to share your feelings with us. We look forward to having the pleasure of seeing you again soon. With warm regards, Scott Hodgetts General Manager

10/10 (非常に良い)

はな、京都市

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
英語が話せない私たちに丁寧に説明してくれて助かった。 飛行機の時間が夜中な為、レイトチェックアウトの相談した所、対応可能な選択肢をいくつか提案してくれて良かった。 部屋も快適でまた利用したいと思う。
2020 年 2 月に 1 泊滞在
Sheraton Saigon Hotel & Towersからの返信 (投稿日 : 2020 年 2 月 10 日)
Dear Guest, It was great to have the opportunity to host you giving the vast choice of accommodations in Ho Chi Minh city! On behalf of the Sheraton community, we would like to sincerely thank you for your lovely words. We're beyond happy to hear that you relished in the comfort of coming home in the exquisite hotel room. As the champion of community, we dedicated time and passion to deliver truly memorable moments to each of our guests who walk through the door, so learning that the genuine care and the immersive service delivered by the hotel team made a lasting good impression on you is a wonderful feeling for us. Your feedback would be shared with all of our associates as a meaningful reward in recognition of our hard work and persistence. Once again, thanks so much for your continued trust. We look forward to having the pleasure of seeing you on your upcoming trip to Ho Chi Minh City. With warm regards, Scott Hodgetts General Manager

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2020 年 1 月に 2 泊滞在
Sheraton Saigon Hotel & Towersからの返信 (投稿日 : 2020 年 1 月 17 日)
Dear Valued Guest, Thank you for choosing our hotel as your preferred venue. We really appreciate for your feedback and hope to see you again soon.

4/10 (不満)

宿泊されたお客様

出張
良かった点 : 設備とサービス、施設のコンディションと設備
日本語が通じないのが困った。サービスがわかりづらい。日本語出来るスタッフを、おいてください。 施設、その他は満足しています。
2020 年 1 月に 1 泊滞在
Sheraton Saigon Hotel & Towersからの返信 (投稿日 : 2020 年 2 月 5 日)
Thank you for taking time to share your recent experience with us. We apologize for the inconvenience and feel very distressed. The opinions received from you will be referred to, including management. Thank you again for your valuable feedback and we do hope to welcome you again in the future

8/10 (良い)

So、日本

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
ホテルはサービスも含め非常に良かったです。ただ、エキストラベッドを予約していたはずが手配されておらず、現地で追加料金を払うことになりました。ホテルスタッフの対応もよかったのですが、予定よりもお金がかかってしまったので、今回の評価は〝良い〟とさせていただきました。
2019 年 8 月に 2 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 10 月に 3 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2019 年 8 月に 2 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 8 月に 2 泊滞在
Sheraton Saigon Hotel & Towersからの返信 (投稿日 : 2019 年 8 月 19 日)
Dear Guest, Thank you for taking the time to rate us and share with Hotels.com community. It is great to hear that you had a happy stay at out hotel. We hope to welcome you back to our hotel soon for more delightful stay experiences. With warm regards, Scott Hodgetts General Manager

8/10 (良い)

宿泊されたお客様

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
1Fの朝食のブッフェがとても充実していました。
2019 年 8 月に 2 泊滞在

8/10 (良い)

宿泊されたお客様

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
スタッフの対応も凄くよく、クラブラウンジ、朝食ブッフェもおいしかったです 今回三名一室で宿泊させてもらったのですが、 お願いするとすぐに準備はしてくれましたが、毎日アメニティーが二組しか用意してい頂けていなく、少し面倒な思いをしました。 全体的に好印象だったので少し残念です
2019 年 8 月に 3 泊滞在

8/10 (良い)

宿泊されたお客様

2019 年 7 月に 3 泊滞在
Sheraton Saigon Hotel & Towersからの返信 (投稿日 : 2019 年 7 月 29 日)
Dear Guest, Thank you for taking the time to rate us and share with Expedia community. It is great to hear that you had a happy stay at out hotel. We hope to welcome you back to our hotel soon for more delightful stay experiences. With warm regards, Scott Hodgetts General Manager

10/10 (非常に良い)

宿泊されたお客様

出張, グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
部屋は広くて清潔。 スタッフの対応も親切で 満足です。 となりの部屋が朝から工事でうるさいのを予約の前に出来れば知りたかった。
2019 年 7 月に 1 泊滞在
Sheraton Saigon Hotel & Towersからの返信 (投稿日 : 2019 年 7 月 15 日)
Dear Guest, It really makes me proud to receive the 5 star ranking from you. It is very encouraging for all of us to hear that you have had a remarkable experience. We are looking forward welcoming you back again. Until then and safe travels where ever you may go. With warm regards, Scott Hodgetts General Manager

8/10 (良い)

akky

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
繁華街の中心地的位置にあり、市内観光の拠点としては文句なし さすがに世界のシェラトン、どの国にいっても安心はできますが、新たな発見や冒険は期待できません
2019 年 5 月に 1 泊滞在
Sheraton Saigon Hotel & Towersからの返信 (投稿日 : 2019 年 5 月 13 日)
Dear akky, Thank you for taking the time to rate us and share with Expedia community. It is great to hear that you had a happy stay at out hotel. We hope to welcome you back to our hotel soon for more delightful stay experiences. With warm regards, Scott Hodgetts General Manager