Dear YokoThank you for rating us on Expedia!We are pleased to know that you had an enjoyable experience with us. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Once again, thank you for choosing Pullman Hanoi and we look forward to welcoming you back to our hotel in the future.Sincerely,Nguyen Huong LyGuest Experience ExecutivePullman Hanoi

Dear Mr. Hitoshi, Thank you for your recent feedback. We are truly disappointed that we did not meet your expectations during your stay as we definitely aim much higher to ensure customer satisfaction. This is extremely important for us and we apologize sincerely that we got it wrong this time. Thank you again for your feedback – we do appreciate it and hope that on your next visit we will be able to restore your faith in our beautiful property. Best regards, Tran Thang Front Office Manager

Dear Ms. Keita, Thank you for your valued time providing us feedback on your recent stay at Pullman Hotel Hanoi. Personally I do understand the importance of the expectations from our hotel, as details are key in the overall experience with us. Your constructive feedback will be shared with our team to make the improvements accordingly. Again, we thank you for your feedback regarding your stay. Sincerely, Tran Thang Front Office Manager

Dear Reiji, Warmest greetings from Pullman Ha noi! Thank you very much for your feed back that our colleagues have been very happy with your stay well experience to our hotel services. Once again, I would like to send my highest appreciation with your comment and we do hope to welcome you back soon Have a nice week ahead! With best regards, Tran Thang Front Office Manager

Dear Valued Guest, Thank you for choosing Pullman Hanoi and for taking the time give us a review. We hope to have other opportunities to welcome you back soon. Best regards, Nguyen Thi Thanh Binh Guest Experience Manager

Dear Valued Guest, Thank you for choosing Pullman Hanoi and for your kind feedback. We are glad to know that you had a pleasant stay with us and that you liked our breakfast. About the shaver, this is a service upon request. For your next stay, please kindly contact our Housekeeping Team and they will deliver to your room. Thank you again for your feedback and we look forward to welcome you back soon. Kind regards, Nguyen Thi Thanh Binh Guest Experience Manager

Dear Valued Guest, Thank you for having chosen Pullman Hanoi for your recent stay. It was a pleasure to have you with us. We are delighted to know that you were satisfied with our hotel services and that our hospitality met your requirement. Your positive comments have been shared with the whole team and we are very happy with your compliments. We thank you again for your kind support to Pullman Hanoi and look forward to see you back soon. Best regards, Nguyen Thi Thanh Binh Guest Experience Manager

Dear Valued Guest, Thank you for having chosen Pullman Hanoi as a preferred destination for your recent business trip in Hanoi. It is our pleasure to receive a positive feedback and we are delighted with your nice comments about the hotel location and breakfast. Your positive feedback is truly a great motivation for the whole team. Once again, many thanks for your nice comments and we look forward to see you back soonest. Best regards, Nguyen Thi Thanh Binh Guest Experience Manager

Dear Valued Guest, Thank you very much for your great review. We are delighted to learn that you have been satisfied with our hotel services. We look forward to welcoming you back to Pullman Hanoi soon. Kind regards, Nguyen Thi Thanh Binh Guest Experience Manager

Dear Valued Guest, Thank you for having chosen Pullman Hanoi. It was a pleasure to have you with us. We are glad to know that you were satisfied with the service provided by our Front Desk Team. I will transmit your comment to the team and I am sure that they will be delighted by your kind words. In addition, your feedback about the old facilities has been forwarded to the Hotel Management Team and we are now working on that. Please accept our apologies for any inconvenience caused. Thank you again for your feedback. We hope to have another chance to welcome you back soon. Kind regards, Nguyen Thi Thanh Binh Guest Experience Manager

Dear Valued Guest, Thank you for choosing Pullman Hanoi and for taking the time to give us a feedback. We look forward to welcome you back to Pullman Hanoi in the near future. Warm regards, Nguyen Thi Thanh Binh Guest Experience Manager

Dear Valued Guest, First of all, we would like to thank you for having chosen Pullman Hanoi for your recent stay. I am very sorry for the inconveniences that caused to you due to the construction noise during your stay with us. I have forwarded your feedback to the Management Team of the Horizon Office Building for their awareness and to find a solution for that. I also do apologize for the dirty spoon set up in your room. This is absolutely not the standard of service we offer to our customers. Actions have been taken to fix the issue and to avoid a similar situation happen again in the future. Please accept our sincere apologies for that. Customer satisfaction is very important to us and you have our commitment that all of your comments will be used to improve our service quality. We thank you for your feedback and hope to have another chance to welcoming you back to Pullman Hanoi in the near future. Kind regards, Nguyen Thi Thanh Binh Guest Experience Manager

Dear Valued Guest, Thank you for choosing Pullman Hanoi and for your feedback regarding the service in our restaurant. I have shared your feedback with our Manager of Food and Beverage and we are now finding a solution to fix the issue. Thank you for letting us know. We hope to have other opportunities to welcoming you back to Pullman Hanoi soon. Kind regards, Nguyen Thi Thanh Binh Guest Experience Manager

Dear Guest, Thank you for your nice comments about our hotel facilities and services. We hope to have other opportunities to welcoming you back to Pullman Hanoi soon. Best regards, Nguyen Thi Thanh Binh Guest Experience Manager

Thank you for choosing to stay with us and taking your time to tell us about your experience at our hotel. It is wonderful to learn that your stay with us was a perfect one and most of our aspects have gotten the nicest score from you

Thank you for taking your time to tell us about your experience at our hotel. It is great to learn that your stay has been a good one and you have found positive aspects of Pullman Hanoi during your visit.We look forward to welcoming you again.

Thank you for your time taken and we look forward to welcoming you back to our hotel in the near future.

We will address the problem and fix it right away. Thank you for your time taken and we look forward to welcoming you back to our hotel in the near future.

Thank you for your time taken and we look forward to welcoming you back to our hotel in the near future.

Thank you for taking your time to tell us about your experience at our hotel. It is great to learn that your stay has been a good one and you have found positive aspects of Pullman Hanoi during your visit.We look forward to welcoming you again.

Dear Tomo, we are regret to hear that our service and cleanliness did not reach your expectation. Please rest assured that your feedback was noted down for future improvement. Thank you and we hope to see you again.

Dear Valued Guest, Thank you for choosing to stay with Pullman Hanoi and taking your time to tell us about your experience at our hotel. It is wonderful to learn that your stay with us was almost perfect one and most of our aspects have reach your expectation. Thank you again for your time taken and we look forward to welcoming you back to our hotel in the near future. With Kind Regards,

Dear SAITO, Thank you for choosing our hotel and taking your time to share your experience with us. It delights me to see the rating for our hotel and we also believe that you have had a good overall stay with us. I also regret to know about the inconveniences with the traffic rules, we will inform our guests accordingly about it from now on. We very much appreciate your time taken and also look forward to welcoming you back to the hotel. With Kind Regards Nathalie Poncet Operations Manager

Dear Mario, Thank you very much for your recent stay and the time taken to review us. We are glad to know that you have had a great stay with us. Regarding the hot water, I have shared your comment with our engineering for the immediate action. Thank you again and we all look forward to welcoming you back to our hotel. With Kind Regard Jayden Dinh Assistant Guest Experience Manager

Dear 東直門 , Thank you very much for choosing to stay at our hotel and taking your time to review us. I also very much appreciate your compliments for our fantastic breakfast by the Italian Chef. It is unusual that we receive an unsatisfactory comment for location with business purpose. it is my apology if your business trip this time did not fit with our location. Hanoi train station project has been processed which the main station will be in front of our hotel entrance. It will be so much easier for all of our guest. Thank you again for your feedback and we all look forward to welcoming you back to our hotel in the near future. With Kind Regards Nathalie Poncet Operations Manager

Dear Mr. Who, Thank you very much for choosing Pullman Hanoi and the time you have taken to write us such a fantastic and detailed comment. It truly has been a pleasure to have you with us. It delights me to read that you have had a great stay with us and your experience was a good one. It is always heartwarming to know that our services and facilities are appreciated. I will be sure to share your wonderful comment with the team. Mr. Who, we very much appreciate your comment and also look forward to welcoming you back to the hotel in the near future. It would be my pleasure to personally help you with the future arrangement if your travel plan will bring you back to Hanoi. Your Sincerely, Nathalie Poncet Operations Manager.

Dear Kazuhiro, Thank you for choosing to stay with us and taking your time to review us on Hotels.com. We are glad to know that your recent stay with us was enjoyable one and our services and products have satisfied your expectation for Pullman Hanoi Hotel. I will be sure to share your feedback to relevant departments especially food and beverage as an award for their daily efforts. Kazuhiro, we very much appreciate your feedback and if there is any thing we can do to assist you for your next stay with us, please let us know at anytime. We look forward to welcoming you back to the hotel. Your sincerely, Nathalie Poncet Operations Manager Pullman Hanoi Hotel.

Dear Fujjii, Thank you for sharing your recent experience at Pullman Hanoi on this website. We are pleased to read that you appreciated the hotel ambience; unfortunately the bathroom caused a bit inconvenience to you. For your information that we are going to renovate the bathroom this year to make it be up to the brand. We do look forward to welcoming you back soon for the better experience. Sincerely and safe travels, Pieter De Weerd General Manager Pullman Hanoi