Dear Mr. Takayuki,We are delighted to hear that you have enjoyed your stay at Novotel Suites Hanoi. We strive to provide our guests with the highest level of comfort and service, and it is gratifying to know that we were successful in doing so for you. We look forward to welcoming you back again soon.Sincerely, Novotel Suites Hanoi Management

Dear Mr. Motoko,We are delighted to hear that you have enjoyed your stay at Novotel Suites Hanoi. We strive to provide our guests with the highest level of comfort and service, and it is gratifying to know that we were successful in doing so for you. We look forward to welcoming you back again soon.Sincerely, Novotel Suites Hanoi Management

Dear Mr. Gaku,Thank you for sharing your experience with us at the Novotel Suites Hanoi. We are so pleased to hear that you were impressed with our service, the facilities were clean and very nice. Our goal is to provide a pleasant stay and an unforgettable experience to each and every one of our customers. We are proud to be part of the Accor family and strive to make every guest feel like they are at home away from home. Thank you again for your kind words, we look forward to hosting you again soon! Sincerely, Novotel Suites Hanoi Management

Dear Mr. Junko,Thank you so much for your feedback related to the cleanliness in our hotel such as food left in the fridge, footprint in the toilets. We do apologize for the inconvenience caused to you. We valued your feedback and we absolutely will look it as serious a lesson for any of us to improve and to avoid with other customers.It is also wonderful to hear that you were happy with our Front Desk staff service.On behalf of the entire team at Novotel Suites Hanoi, thank you for your feedback and we hope to welcome you back soon! Sincerely, Novotel Suites Hanoi Management

Dear Mr. Atsushi,We are delighted to hear that you have enjoyed your stay at Novotel Suites Hanoi. We strive to provide our guests with the highest level of comfort and service, and it is gratifying to know that we were successful in doing so for you. We look forward to welcoming you back again soon.Sincerely, Novotel Suites Hanoi Management

Dear Valued Guest, Thank you very much for rating Novotel Suites Hanoi! It is wonderful to learn that you have been satisfied with our services as well as facilities. We look forward to welcoming you back very soon! Very Best, Minh Thu (Autumn) Cluster Guest Experience Manager

Dear Norihisa, We thank you very much for your excellent ratings for Novotel Suites Hanoi! It is delightful to know that you have been satisfied with your stay. We are all looking forward to welcoming back very soon! Safe travels ahead, Minh Thu Cluster Guest Experience Manager

Dear Valued Guest, We thank you very much for spending your time to share your ratings for Novotel Suites Hanoi. Knowing that we have not achieved your complete satisfaction, for which we sincerely apologize. However to better your experience, please be invited to share with us your expectation for the next visits. We look forward to hearing and welcoming you back very soon! Safe travels ahead! Minh Thu Cluster Guest Experience Manager

Dear 日本人, Thank you for taking the time to tell us about your experience at the Novotel Suites Hanoi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nhung Le Front Office Manager

Dear Mr. Andrew,Thank you for taking the time to provide us with your feedback regarding your stay with us at Novotel Suites Hanoi. We are delighted that you had a pleasant experience and that our staff's service and breakfast were up to your expectations. At Novotel Suites Hanoi, we strive to ensure that all of our guests have a comfortable stay and it is encouraging to hear that this was achieved during your visit.Thank you again and we look forward to welcoming you back soon. Best regards, Novotel Suites Hanoi Team

Dear Mr. Kenji,Thank you for taking the time to provide us with your feedback regarding your stay with us at Novotel Suites Hanoi. We are delighted that you had a pleasant experience and that our location, staff's service and breakfast were up to your expectations. At Novotel Suites Hanoi, we strive to ensure that all of our guests have a comfortable stay and it is encouraging to hear that this was achieved during your visit.Thank you again and we look forward to welcoming you back soon. Best regards, Novotel Suites Hanoi Team

Dear Mr. Hoon Jae,We are delighted to hear that you have enjoyed your stay at Novotel Suites Hanoi. We strive to provide our guests with the highest level of comfort and service, and it is gratifying to know that we were successful in doing so for you. We look forward to welcoming you back again soon.Sincerely, Novotel Suites Hanoi Management

Dear Mr. WonJun,We are delighted to hear that you have enjoyed your stay at Novotel Suites Hanoi. We strive to provide our guests with the highest level of comfort and service, and it is gratifying to know that we were successful in doing so for you. We look forward to welcoming you back again soon.Sincerely, Novotel Suites Hanoi Management