Dear CHIKA,Thank you very much for your review at Grand Mercure Hanoi! We look forward to welcoming you back soon.Best regards,Hannah PhanGuest Experience Manager

Dear Peter,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Nguyen The QuangFront Office Manager

Dear Mr. Brian,Thank you very much for your review at Grand Mercure Hanoi! We look forward to welcoming you back soon.Best regards,Hannah PhanGuest Experience Manager

Dear Ya-hsuan,Thank you for your kind words and great review of the Grand Mercure Hanoi. We are so pleased to hear that you had such a positive experience with our hotel facilities and service. At Grand Mercure Hanoi, it is our mission to provide a superior level of service and ensure guests feel as if they are at home. We appreciate you noticing our efforts and hope that you will return soon.Best regards,Hannah PhanGuest Experience Manager

Dear Nana,Thank you so much for taking the time to leave us your valuable feedback. We are delighted to hear that you had a wonderful stay with us at Grand Mercure Hanoi. We are very proud to be able to offer a luxurious experience with our immaculate hotel design.At Grand Mercure Hanoi, we strive to ensure that all our guests experience high-quality service from the moment they step into our property until they leave. We are grateful for your kind endorsement of our services, and we look forward to welcoming you back soon!Best regards,Hannah PhanGuest Experience Manager

Dear Mr. Kenneth,Thank you for your kind words and great review of the Grand Mercure Hanoi. We are so pleased to hear that you had such a positive experience with our hotel facilities and service. At Grand Mercure Hanoi, it is our mission to provide a superior level of service and ensure guests feel as if they are at home. We appreciate you noticing our efforts and hope that you will return soon.Best regards,Hannah PhanGuest Experience Manager

Dear Mr. Morten Valdermar,Thank you for taking the time to share your experience at Grand Mercure Hanoi. We are delighted to hear that you enjoy the hotel facilities and breakfast. Our staff strives to ensure a smooth and pleasant stay for our guests and we appreciate your kind words about them. We regret that the check in process was not smoothly and very much appreciate you bring this matter to our attention. We have taken note of your comments and will work to improve our services in the future. We look forward to welcoming you back soon.Your sincerely,Hannah PhanGuest Experience Manager

Dear Tina, Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your experience at our rooftop bar and appreciate your kind words about Thang and his team. We understand that construction work in the area can be disruptive, yet we are pleased to hear that it was not as noisy as anticipated.At Grand Mercure Hanoi, we aim to create an unforgettable experience for our guests through providing exceptional service and facilities, while ensuring their comfort and safety. We hope that you will stay with us again soon in order to enjoy a peaceful stay in our hotel. Warm regards, Phan Thanh Hoai (Hannah)Guest Experience Manager

Dear Eva, Thank you for your feedback on your recent stay at Grand Mercure Hanoi. We are sorry to hear that you were disappointed with the lack of hot tub facilities and the quality of food in the restaurant. At Grand Mercure Hanoi, we strive to provide the best possible experience to our guests and aim to exceed their expectations. We take all feedback seriously and are continuously striving to improve our services. We hope that you will visit us again soon, so that we can show you our commitment to providing an excellent customer experience.Sincerely, Phan Thanh Hoai (Hannah)Guest Experience Manager

Dear Ricarda,Thank you very much for your great feedback at Grand Mercure Hanoi! It is delighted to hear that you enjoyed our hotel facilities and service. We look forward to welcoming you back soon.Best regards,Phan Thanh Hoai (Hannah)Guest Experience Manager

Dear Mr. Antonio,Thank you for taking the time to share your feedback on your stay with us. We are sorry to hear that the room you were assigned was noisy due to the construction site nearby. At Grand Mercure Hanoi, we strive to provide our guests with a comfortable and relaxing stay. We understand how frustrating this can be and truly apologize for any inconvenience caused. We value your feedback and take it very seriously, and we hope that despite this experience, you will consider visiting us again as we would love to have the opportunity to make it up to you in the future. Sincerely,Phan Thanh Hoai (Hannah)Guest Experience Manager

Dear Peter,We very much appreciate your great feedback at Grand Mercure Hanoi! It is delight to hear that you enjoy the hotel facilities and service. Thank you again for sharing your experience and look forward to welcome you back soon!Best regards,Phan Thanh Hoai (Hannah)Guest Experience Manager

Dear valued guest,Thank you very much for spending your time to share your great experience at Grand Mercure Hanoi! It is a pleasure to receive positive feedback and it will bring a big motivation for us to improve the quality of service. We hope that your next visit will be as pleasant as the previous one.Best regards,Phan Thanh Hoai (Hannah)Guest Experience Manager

Dear Ms. Christina,Thank you very much for your great feedback at Grand Mercure Hanoi! We look forward to welcome you back in the near future.Best regards,Phan Thanh Hoai (Hannah)Guest Experience Manager

Dear Tatiana, Thank you for taking the time to tell us about your experience at the Grand Mercure Hanoi. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Your comment will be shared with the team, which will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Quang NguyenFront Office Manager

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Grand Mercure Hanoi. It is always a pleasure to receive positive feedback from our guests. Your comment will be shared with the team, which will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Quang Nguyen Front Office Manager

Dear Sandra, Thank you for taking the time to tell us about your experience at the Grand Mercure Hanoi.At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am very glad that our team has made you feel welcome and well taken care of during your stay. Your comment will be shared with everyone in the team, which will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Quang NguyenFront Office Manager

Dear Charles, We very much appreciate your comments regarding your stay at the Grand Mercure Hanoi. It is always a pleasure to receive positive feedback from our guests. Your comment will be shared with the team, which will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Quang NguyenFront Office Manager

Dear Lue, Thank you for taking the time to tell us about your experience at the Grand Mercure Hanoi. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Your comment will be shared with the team, which will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely,

Dear Belinda,We very much appreciate your comments regarding your stay at the Grand Mercure Hanoi. It is always a pleasure to receive positive feedback from our guests. Your comment will be shared with the team, which will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andre Erasmus General Manager

Dear Victoria, We very much appreciate your feedback regarding your stay at the Grand Mercure Hanoi. It is always a pleasure to receive compliments from our valuable guests. Your comments will be shared with Mr. River and the whole team, which will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Quang Nguyen Front Office Manager

Dear Mr. Steven, We very much appreciate your comments regarding your stay at the Grand Mercure Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andre Erasmus General Manager

Dear Mr. Joshua, We very much appreciate your comments regarding your stay at the Grand Mercure Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially with our Guest Service Agent Joseph. I am sure that this feedback will serve as an encouragement to him as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andre Erasmus General Manager