Dear Masayuki,Warmest greetings from Capella Hanoi.On behalf of the entire hotel staff, we sincerely apologize and are very sorry to hear that your experience at the hotel was not as expected. Capella Hanoi always tries its best to bring the best service quality and also receive maximum satisfaction from customers. We will share your valuable comments with our staff so that we can fix it promptly and improve it better in the near future.With all sincerity, Capella Hanoi thanks you for your valuable contributions and looks forward to welcoming you back soon for the opportunity to bring a more wonderful and memorable experience.Best regards,Dennis LaubensteinActing General Manager

Dear Conrad Joseph,Thank you for your short and kind note. We take pride in delivering outstanding service to every customer and we're overjoyed learn about your experience with us. We hope to see here again very soon.In Appreciation

Dear Phillip,It’s a pleasure to receive such kind words and bright reflection of your experience at Capella Hanoi. We hope that you enjoyed every inch of our hotel and would be amused by the artisful atmosphere we created. Capella Hanoi is a triumph of Bill Bensley, the so-called "maestro of architecture on a global scale." This revelry palace was inspired by Opera during the Roaring Twenties, as you may have noticed. And we are blessed to have a dream team, who are always there to craft the perfect stay for every guest.Philip, we absolutely love to have you staying with us and look forward to welcome you back soon.In Appreciation

Dear Peter,Your short and sweet review had us smiling from ear to ear! We're thrilled to hear you enjoyed the amenities, the facilities and the room. Attention to detail and personalized hospitality service – that's the vibe we're all about! Thank you so much for being our guest and we are absolutely awaiting your return to Capella Hanoi.In Appreciation,Dennis Laubenstein

Dear Carol, We are honored to have been the choice for your recent stay in Hanoi, and your kind words about our team, our service are truly appreciated. Your recommendation means a lot to us, and we look forward to welcoming you back for another memorable stay. In Appreciation, Dennis Laubenstein

Dear Gail,Thank you very much for choosing to stay at Capella Hanoi and spending time to give us such gorgeous feedback. I am grateful for your kind words and can’t wait to welcome you back soon.In Appreciation,Dennis Laubenstein

Dear Wing Chi,Thank you for your kind words and sharing about our experience with us. I also sincerely wish to welcome you again soon so you can enjoy more of the warmth of Capella's hospitality. Best regards,

Dear Mark,Warmest greetings from your Capella home in Hanoi city. It is an honor to receive your kind words and positive remarks on your stay. We are delighted to know that you enjoyed every inch of our hotel. At Capella Hanoi, we endeavor to stun every guest with the finest extravagance in details, entice them to escape the present and find a world of spellbinding grandeur. From the bottom of our hearts, we hope to see you again in the near future. In Appreciation, Dennis LaubensteinGeneral Manager

Dear Roo, Thank you so much for your kind words of praise for the services you experienced from of all of our colleagues. We love it when people share how they were fascinated by the opera vibe of Capella Hanoi, where we aim to make every visitor feel as if they've stepped back in time. We absolutely loved having you stay with us and can't wait to welcome you back soon. In Appreciation, Dennis Laubenstein Hotel General Manager

Dear Shivin, Thank you so much for your kind words of praise for the services you experienced from of all of our colleagues. We love it when people share how they were fascinated by the opera vibe of Capella Hanoi, where we aim to make every visitor feel as if they've stepped back in time. We absolutely loved having you stay with us and can't wait to welcome you back soon. In Appreciation, Dennis Laubenstein Hotel General Manager

Dear Danielle, Warmest greetings from your Capella home in Hanoi city. It is an honor to receive your kind words and positive remarks on your stay. We are delighted to know that you enjoyed every inch of our hotel. At Capella Hanoi, we endeavor to stun every guest with the finest extravagance in details, entice them to escape the present and find a world of spellbinding grandeur. From the bottom of our hearts, we hope to see you again in the near future. In Appreciation, Dennis LaubensteinGeneral Manager

Dear John, Warmest greetings from your Capella home in Hanoi city. It is an honor to receive your kind words and positive remarks on your stay. We are delighted to know that you enjoyed every inch of our hotel. At Capella Hanoi, we endeavor to stun every guest with the finest extravagance in details, entice them to escape the present and find a world of spellbinding grandeur. From the bottom of our hearts, we hope to see you again in the near future. In Appreciation, Dennis LaubensteinActing General Manager

Dear Mrs. Kim Hokyung, Warmest greetings from your Capella home in Hanoi city! It is an honor to receive your kind words and positive remarks on your stay. We are thrilled that you enjoyed every inch of the hotel and that Mr. Duc made such a favorable impression on you. Without a doubt, our colleagues are our most valuable asset. At Capella Hanoi, we endeavor to stun every guest with the finest extravagance in details, entice them to escape the present and find a world of spellbinding grandeur. From the bottom of our hearts, we hope to see you again in the near future. In Appreciation, Dennis Laubenstein Acting General Manager

Dear Mr. Hang, Warmest greetings from your Capella home in Hanoi city. It is an honor to receive your kind words and positive remarks on your stay. We are delighted to know that you enjoyed every inch of our hotel. At Capella Hanoi, we endeavor to stun every guest with the finest extravagance in details, entice them to escape the present and find a world of spellbinding grandeur. From the bottom of our hearts, we hope to see you again in the near future. In Appreciation, Christoph Strahm General Manager