All guestrooms at Hoshino Resorts KAI Hakone feature comforts such as laptop-friendly workspaces and air conditioning, as well as amenities like free WiFi and safes.
Staff were very kind and respectful. Room was clean and spacious. Room had a gorgeous view of the river and trees. We enjoyed the very authentic traditional Japanese food served at breakfast and dinner. The public onsen is fantastic and the area also includes a sauna and a cold plunge. Be aware that guests with large tattoos are not permitted. Would not recommend the Japanese traditional room for guests over 5’8ft as the doorways are very low. My boyfriend had hit his head numerous times. Otherwise, our stay was great and would recommend Kai Hakone!
Cat
2024 年 4 月に 2 泊滞在
4/10 (不満)
Koray
家族旅行
2024 年 3 月 26 日
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
Property cannot service western travelers, lack of language is a big problem , it is not a luxury property with some nice spring pool and clean rooms , food variety and quality poor appeals only Domestic market, transportation is a problem also with limited taxi and hotels does not have shuttle, I ended up paying a $1 for boiled egg for my son which they refused to accommodate 2 days and finally agreed
Koray
2024 年 3 月に 2 泊滞在
10/10 (非常に良い)
Andrew
家族旅行
2023 年 12 月 24 日
rooms were best we stayed at by far quality beds
Andrew
2023 年 12 月に 2 泊滞在
10/10 (非常に良い)
Pierluigi
家族旅行
2023 年 11 月 21 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This was an unique experience. The hot spring bath, the Japanese traditional room overlooking the river, the kaiseki dinner. It was such a wonderful and relaxing experience. I wish we stayed 1-2 days longer. Highly recommended beautiful place.
Pierluigi
2023 年 11 月に 1 泊滞在
10/10 (非常に良い)
Alyssa
カップルで旅行
2023 年 11 月 2 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent service, experience l, and onsen. The food was great, nothing to complain about with the overall experiences.
Alyssa
2023 年 10 月に 1 泊滞在
10/10 (非常に良い)
Paola
家族旅行
2023 年 10 月 16 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Bell’albergo, non si può avere un caffè a colazione , orari rigidi per fare colazione come in ogni albergo in Giappone. Premetto che la cucina giapponese è la mia preferita Ma la colazione dovrebbe essere flessibile dando la possibilità di ordinare un caffellatte e un ovetto fritto, piuttosto che un brodo e tanti piccoli assaggini. Grazie comunque, le terme sono spettacolari e la stanza pure.
Paola
2023 年 10 月に 2 泊滞在
10/10 (非常に良い)
Wendi W Y
2020 年 2 月 20 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A memorable trip.
Excellent services.
Relaxing atmosphere and good experience with Japanese banquet meal.