Dear Valued Guest, Thank you for choosing us as your home away from home in Guangzhou and taking the time to share your feedback. We are very appreciated to learn that our attentive service delighted your stay with us, which is what The Ritz-Carlton brand working towards and we will also surely share your compliments with the team. Regarding your comments on the bed, I sincerely apologize for not meeting your expectation. We could prepare a harder bed for you in your future stay. Please feel free to contact us whenever you need it to be prepared. We appreciate your patronage to our hotels and once again, appreciate your letting us know your expectations. I look forward to welcoming you back in the not too distant future. Best regards, Matthias Vogt General Manager

Dear Valued Guest, Thank you very much for choosing to stay with us! As you already experience, our club lounge is definitely a good choice to elevate your stay with 5 times food presentation every day and nice river view. Our Ladies and Gentlemen feels more than to create a wonderful stay for you. Having said so, we all look forward to your next visit in the near future. Regards, Matthias Vogt General Manager

Dear NAOMI, Thank you very much for choosing to stay with us at The Ritz-Carlton, Guangzhou! We are glad that you had a wonderful stay her with us. Having said that we look forward to your next visit in the near future. Regards, Matthias Vogt General Manager

Dear Valued Guest, Thank you for choosing to stay with us! We are glad that you like our food in buffet restaurant. Besides, FOODs, next time you are here, please do not miss the chance to try Limoni and Lai Heen. You will be able to have a taste of the most authentic Italian and Cantonese cuisine in town. Look forward to your next visit in the near future. Regards, Matthias Vogt General Manager

Dear ALEX, Thank you for giving us comment after your recent stay with us. We are happy that you like our service, our food and the overall stay experience is very satisfying to you. We look forward to your next visit in the near future. Regards, Matthias Vogt General Manager

Dear Harumi, Thank you very much for your compliment on our employees. We will pass on your comment to the team while also look forward to welcoming you back for your next visit. Regards, Matthias Vogt General Manager

Dear Valued Guest, Thank you for choosing The Ritz-Carlton, Guangzhou, and taking the time to share with us your feedback. I am delighted to hear that you enjoyed the dining experience and I am proud to know that Chef Michele at Limoni restaurant did a great job in providing the outstanding products to you, which once again enhanced the Ritz-Carlton Culture of delivering personal experience to our guests. Once again, thank you for your comments and we look forward to welcome you back in the not too distant future. Best regards, Matthias Vogt General Manager

尊敬的宾客， Dear Valued Guest, 感谢您选择广州富力丽思卡尔顿酒店并向我们分享您的入住体验。 Thank you for choosing The Ritz-Carlton, Guangzhou and taking the time to share with us your stay experience. 非常高兴得知您对我们的服务感到满意。我们的团队为您提供的真切关怀，是我们酒店最为重视的。酒店一直以来坚持花费大量的时间和资源组织培训，以保证我们的绅士淑女们都能得到相关的技能。 I am delighted to hear that you enjoyed the stay with us. The genuine care delivered from our team to you is what our hotel values most while we have been spending much time and efforts to provide the training to all our Ladies and Gentlemen. 诚挚期待能够在不久的将来再次欢迎您的到来。 We sincerely look forward to welcoming you back in the near future. 顺祝商祺， Best regards, 傅戈 Matthias Vogt 总经理 General Manager

Dear Valued Guest, Thank you for choosing The Ritz-Carlton, Guangzhou and taking the time to share with us your stay experience. We are pleased to know that you enjoyed the stay in the hotel. We are proud of our Ladies and Gentlemen and truly believe they are the finest in Guangzhou. We sincerely look forward to welcoming you back in the near future. Best regards, Matthias Vogt General Manager