4/10 (不満)
Michael
出張, カップルで旅行
2024 年 6 月 17 日
気になった点 : 清潔度、施設のコンディションと設備
What I didn't like was walking into a Five Star hotel and discovered a toilet that was leaking water onto the floor and yellow looking water in it. Called to get fixed and was told to put a towel down till maintenance could come. They showed and didn't fix and never did see them again. Mini bar was I still don't know where... refrigerator not stocked as the brochure mentioned. No complainary water as listed as well. Called front desk for a shower mat as the shower was extremely slick and they sent a thick get out of the shower towel. Front desk folks need to be retrained for customer service as they don't really have much of a clue on what's happening. Never ever will we stay there again. The guys that handle the luggage and cabs are great though. Wouldn't recommend this place at all. It was more like staying at a MOTEL not a HOTEL...Sad
Michael
2024 年 6 月に 3 泊滞在